My ac unit went out. He diagnosed the problem and and got me a new unit. He worked really hard in…read moreextremely hot weather. Michael did amazing!

Michael came to the rescue for me. Rather than trying to sell me a new water heater, he made the…read morenecessary repairs to keep my current unit working like new!! He is dependable, ethical & does great work!

I had a PC board go out on my Mitsubishi heat pump for 2 x split units. Chris from Royalty met me…read moreright away, diagnosed it and ordered the parts. Did the work in a fair and transparent fashion. I was very pleased with his work ethic and flexibility, and no wait at all. Other contractors had quoted me 2-3 weeks just to diagnose. I wish everything were this easy and professional in life. I have a hard time estimating price, but I did look up the parts cost, and this was in line with what I would have expected to pay for the service. Certainly fair for getting my family back to comfort and I imagine similar to that of other contractors (none of whom could come out and offer a second bid because they were too behind). I would recommend them again and am happy to know a good HVAC guy now.

Exceptional work and customer service! My heater went off completely in the middle of the night…read moreentering into a weekend, so my house pretty much had no heat over the night. It was 42 degree at night and even my dogs who rarely complained kept shaking to keep themselves warm and we all cozied up with huge blankets in the bed..because the temperature dropped so low. In a meantime, I reached out to BakerHouse Service late Friday night letting them know about the issue that my minisplits had. To be honest, I wasn't expecting to get anything fixed by Monday since it was already weekends...but I was really surprised that the following Saturday morning Danial did reach out to me and let me know he could actually stop by on Saturday! I was very grateful that Danial and team was able to diagnose the issues with my minisplits quick! Not only that, they were able to remedy the issue on the spot within that visit,..so I was really thankful the heat was back in the house in no time! What I appreciated was Danial's knowledge about HVAC system. He did seem to know how to approach solving HVAC issues methodothically...and even I learned a few smaller things about my minisplit system from just his visit. If I had any issues with HVAC system, I would certainly recommend and use his services again. They are highly responsive, knowledgeable and trustworthy and are priced reasonably. Thank you for saving me from the heater issue once again! Really appreciated and super grateful for your help.

BakerHouse Service Co…read more We contacted Daniel at BakerHouse Service Co for A/C servicing Jan 21, and Daniel scheduled us for next day, Feb 22. We have been here 6 years and the house is 18 years. We've never had our A/C, furnaces, and fireplaces checked so we were doing preventative maintenance and ensuring our systems are not producing carbon monoxide. Daniel got on our roof and checked both A/C units. We had a broken switch, broken contact, and 3 capacitors that were below spec. Replaced with new parts and both units working properly. We also requested to check both of our furnaces. No carbon monoxide and again capacitors below spec, replaced and both units working properly. Daniel checked both gas fireplaces, no carbon monoxide and he showed us on how to turn them both on. Lastly Daniel drained our water heater. We are very pleased with Daniel's work. We are greatly relieved that our major HVAC systems, fireplaces, and water heater are all working great and we are grateful we now have an honest and very capable HVAC systems contractor we can rely on. Regardless of the season we are prepared. Thank you, Cynthia & Bob

The HVAC unit on my small commercial building needed to be replaced so I called 3 companies to get…read morean estimate for a new unit. I chose to deal only with companies who would provide a free estimate. I arranged for an estimate from Western Mechanical and was told nothing about a fee, or I wouldn't have had them come out. It took over a week to get an appointment. Then on the appointed day, the tech called looking for my location in Rio Rancho where he was sent by their dispatch, even though my building is in downtown Albuquerque. It was another week before they rescheduled at the correct location, and when they did, instead of the requested estimate the tech did a hasty unauthorized repair on my unit and charged me $198.49. Since no fees or repairs were authorized, I made multiple calls to Western to question the charge but could not get past the receptionist to talk to anyone and was put on endless holds. Only after receiving a threat to be sent to collections, was I finally able to speak to accounts payable. They claimed they had informed me of the fee in advance, which is completely untrue as I would not have agreed to it, and were unwilling to budge on the charge which I never authorized. If you choose to work with Western Mechanical, beware of hidden fees and be sure to get all costs in writing up front.

Always timely even in the super busy season. And if something occurs and a followup is needed,…read moreit'll get scheduled in a pretty timely manner. Have used them for various plumbing and HVAC needs for several years. A neighbor recommended Western Mechanical.

Our water heater ceased operating over the weekend. I called first thing Monday morning and…read moreCharles was at our home by the afternoon. He identified the problem and within an hour we had hot water again. Also compliment Ashley who asked for the make/model number and year of the heater to ensure Charles would be prepared with any potential parts to replace. Pleased with the prompt service and reasonable charge.

We had a leak in the water discharge pvc pipe on our furnace. The repairman came and gave us an…read moreestimate of 1 hrs work for $170. We said OK, go ahead and start. He had to go to Lowe's to get parts and returned to fix the leak. He fixed the leak and gave us a bill of $272 ??? The bill had 1.5 hrs of work because of the travel time which, of course, was not included in the original estimate. That's called bait and switch. Not a good practice for your company.

I use Motherroad for every plumbing and HVAC question ive had since Ive owned a home. Honest work,…read morefair pricing, and impeccable customer service really tie everything together. Easy to book, punctual technicians, no wild time window of 8 hours to sit around and wait. These guys take care of their clients I forgot to mention that they take rigorous documentation of the work they did, as well as doing the job right. No shortcuts ever seen, they give honest assessments of certain situations as well. Highly recommend

I called this company for an AC service and a hot water heater drain. The technician completed…read morethose tasks but then noted an issue with my tankless water heater valves that were leaking. Instead of offering to replace just the faulty valves, they quoted me a price to replace the entire piping unit.Because the quote felt excessive for the issue, I called a second company for a diagnostic. The second company confirmed that only the valves needed replacement, completed the work quickly, and charged significantly less than the total unit replacement quote I received here. I recommend getting a second opinion before committing to major equipment replacements with this team.

owner dosnt know what he's doing had to call for advice on how to fix the problem. never let the…read morecomplex know water was getting shut off all day so no time to prep anything. when i called same guy answered and hung up on me and sent the complex maintenance guy to come talk to me... guys an ass cant own up to anything and doesn't know what he's doing.. wish I could give negative stars...

Quick, easy financing ,fast responding, and great work ethic. Highly recommend. HVAC conversion…read morepriced well.

My air went out in 98degree weather so I called Rio Rancho HVAC. PHIL, the owner came the very next…read moremorning and found my motor was not bolted down properly and had come loose. He bolted it down properly and did not charge me not even for the visit. That's unheard of with HVAC companies these days. Any other company would have charged me a fee just to come out and then probably a one hour fee to bolt the motor down. Phil charged me NOTHING! They really are good people out there and Phil and his company are some of them!

Steve responded rapidly in an emergency. When repairs were needed, he got the job done much faster…read morethan we expected. He communicates well and responds to calls and texts quickly. His work was professional and reasonably prices.