I've been a customer for 16+ years at 2 different homes. I am held hostage as there are no other options in my area. If you have a choice do everything possible to avoid their service. I pay for 1gb speeds and the most common uploads speed in my home is less than 100mb as low as 20mb at times. I have constant outages im constantly having to reset routers and boxes. I have 9 so it's as inconvenient as you can imagine. They are at my house regularly and every time they don't have answers. They continue to charge me full price. This last visit they told me I just should let the new router for a mesh system "settle in" as if that would magically make the speeds get better. Well after 6 hrs I've had to reset 5 TVs that stopped working and my upload speed test just said 30mb. AVOID, AVOID, AVOID!!!!!!!!!! read more

Seriously? You offer 13M internet, who does that in the 21st century, then add $5 to use wifi, whats WiFi got to do with your service its standard on all modems today! $150 per month for worse garbage TV service and 13M of internet, Armstrong is a monopoly and therefore are thieves as demonstrated by their pathetic service at outrageous prices! read more

Today I cancelled all of my Armstrong services other than internet, and I am looking for alternatives to that, as well. They've always been one star for service, for value, and for convenience. But today's experience just dropped them to ZERO stars. It included an increase of almost 50% to my monthly costs, 20+ minutes on hold with multiple transfers, unfriendly and inflexible account access requirements, no response on the online chat session (despite being 'first in queue') for over 20 minutes and, once I was able to speak with a rep, surly staff reading off rote defenses of indefensible policies. DONE. My advice: DO NOT OBTAIN SERVICES OF ANY SORT THROUGH THIS COMPANY or its affiliates if you can avoid it. If you can't avoid it, expect to be ripped off and treated like crap. Then at least your expectations will be met. read more

I just had a baby girl and there is no cartoon channels. And play 24 hour sit coms. on multiple channels. Things we have see thousands of time. They also want to charge top dollar Its like watching the 90's and early 2000's . I DON'T RECOMMEND IT. read more

Wireless in the home with only one user is poor. Dropped signal consistently occurs; Very difficult to sign-on at times; Very slow download of mail. Very disappointing On the other hand, when you call-in, tech support is very helpful so positive ratings for them. read more

Over priced and lackluster service, but it is the only cable / internet provider in the area.

After a few years as a subscriber, I have to say Armstrong customer service is top notch. However, they've raised my rate $100+ a month from the initial rate to over $200 per month total for basic HD cable and internet service. When I call to inquire about a lower rate, they don't budge. I think it says a lot about a company when they reward their new customers and jack up rates for their existing customers. read more

Armstrong used to be cutting edge - but that was 20 years ago. I haven't seen any innovation in packages and letting us just pay for what we actually want vs. a hundred channels of nothing. Oh you want one channel in the 400 range? Sorry, pay for all of them. The DVR's are OK with TiVo but have to be rebooted at least weekly to keep them from freezing. The remote controls are round and don't stay put, rolling down onto the floor with the battery cover popping off - we have to tape the battery cover on to keep it from losing batteries under the couch. Internet is oh-hum speed. Price overall is very high. I keep asking Verizon (with offices in Warrendale) why they don't take over a progressive area like Cranberry. Maybe some day we can complain about FIOS in addition to Armstrong! read more

Their advertised download speeds are nowhere near what you actually get. Sure, if you run a speed test on a site like speedtest.net, you'll likely see normal download speeds for what you're paying for. But everything else you try to do online, the actual download speeds are far lower. It's obvious they're "greenlighting" the sites to do speed tests, but throttling your internet access everywhere else. Worse yet, trying to call tech support about this is a waste of time. You can tell their tech agents know this issue and just go in circles with you until you just end the call and give up. read more

Internet service drops out constantly and I never get the upload or download speed that's advertised. TV service went out a couple weeks ago with the internet for several hours as well. I'm paying 213 dollars a month for antiquated TV programming and mediocre flaky internet service. Waiting for another ISP to service this area and save me. read more

Terrible. Absolutely terrible. I paid for 100 mbps internet and I can't even have two people stream netflix and play online games at the same time... I usually get like 0.1 mbps when streaming both. Hope you found this review helpful. read more

In this uncertain and very anxious environment Armstrong decided to raise their internet service price by $5 (April 2020). With most companies and especially the banking industry working with their customers Armstrong's basically saying screw you. With the stay at home orders and work at home options we are using the internet more now than ever and this is how Armstrong is supporting their community. This is BIG black eye for Armstrong and I hope that Armstrong reconsiders how to be a better member of their communities they service. read more

I am extremely disappointed with their service! I had an appointment for between 9-11am today. I received a text at 9:08am saying the technician would arrive between 10:27-10:57 and never arrived. I called and was told they came at 9:20 and rang the doorbell as well as knocked on the door. My wife was home the entire morning and heard no doorbell or knock. Strangely, Neither did my dog whom barks at everything. I also never received a notification on my ring doorbell that it was ever rung. No, they can't come out now so I have to wait an entire week to be rescheduled. I hate to give this company any business! read more

Internet: Very high prices. Monthly data caps (Currently 200GB without other subscriptions (TV, Phone)...ridiculous!). The cap doesn't even scale with their higher internet packages making buying anything but their two lowest packages absurd as you can't really use the higher speeds for good quality video anyway. So no watching HD video via internet with this provider. They utilize their DNS servers to redirect you to their internal notices, forcing you to either utilize open DNS servers elsewhere, or put up with having to restart your browser after such notices. They are a DMCA notice provider, as in, they side with any DMCA claim over the users claim. Their review process for DMCA claims seems incomplete and one sided...as in, they will always side with the claim no matter how ridiculous, punishing the user first and considering factors/logic second. Their internet policy is also incredibly totalitarian, selling static IP's at incredibly high prices, while also trying to limit your use of the internet (both business customer and average consumer) as much as possible. TV: I can't comment on their digital package as I've only used their analog. The service was mostly reliable, but again, pricey pricey pricey. Channel listings seemed limited, and with all TV providers, your stuck paying for things you likely do not want. Customer/tech support: A friend of mine worked in the customer support area for Armstrong, I've met a couple of their TSR's and they were overall, great people trying to provide the best service they could despite internal corporate barriers that made things difficult. This company wants to pay their employees the least amount possible, while giving little to no benefits. Some good people work their on the ground levels, but the big wigs want to suck as much money possible out of everything that they run their people ragged like a sweatshop. Appears to be a horrible company to work for, and thus, they lose good people, have a ton of turnaround, and their overall support for customers suffers because of this business model. Overall Impressions: This company pays their employees poorly, still charges high prices, has incredibly limiting internet, and their TV package is expensive and mediocre. If there were other options in my area, I would utilize them instantly. They monopolize rural areas in PA, and I hope Google Fiber and other providers get here sooner as opposed to later and put this company out of business as they are pretty much doing everything they can to bleed the customer and their employees dry. 1 star, if I could give them a Zero I would. If this was any other "competitive" industry in America, they would have went bankrupt within their first year of business. read more

This review is for Armstrong Internet service only. I think their cable prices are actually quite good for the area. Internet however, is another story entirely. Bad connections, useless modems (which they make you rent), service fees for the "wireless" feature, and a DATA CAP. They cannot control your NAT type either, which is absurd. I honestly cannot think of another company that data caps their internet, it's just ridiculous and really easy to hit the cap if you steam with any regularity or God forbid you're a gamer. Although their pricing is ridiculous, I found their customer service much more helpful than other ISPs in the area. Even if they can't do anything to help you, they do apologize and understand that tech savvy customers find their limitations irritating read more

Armstrong is the absolute worst company I have ever dealt with in my 47 years on this earth. They are inept and just plain awful. I hate you Armstrong. read more

Quite possibly the worst cable/ISP company in the history of the world. I pay for high speed internet which is far from high speed. The TIVO remote sticks and when you are going thru the channels it locks and scrolls all the way to the bottom of the guide. Known issue they say? Well fix it. It's called vendor management, I pay for a service that doesent work correctly. They have zero on demand movies like Comcast. Comcast offers hundreds of movies for free each month. Armstrong offers zero. Customer service is horrid. Their policy basically resonates to me as "too bad, we are your only choice, take it or leave it". I cannot wait until a competitor comes into Cranberry Township and puts these idiots out of business. I pray every day they fail, wait, they already have. read more

Absolute garbage company.. Terrible customer service as well.. Internet goes in and out All the time. And I'm sure you heard of the GB limit, and then charge you extra if you go over. Overall it is awful in all aspects of the company and service. read more

I've had Armstrong in multiple homes for many years now for TV, internet or both; and the service has as many outages per year as my satellite services had, so the reliability is about average. The real issue that I have is the cost. Armstrong is WAY overpriced in today's market and they have a virtual monopoly on service areas. I pay roughly twice the price for Armstrong internet as equivalent services from other internet providers. Armstrong's 400 Mbps service is $109/mo and FIOS would be $59/mo for the same level of service (IF FIOS were offered in our region). Armstrong wants $199/mo for Gig service and FIOS is $79/mo for the same. I should have Gig service for the price Armstrong changes for 150 Mbps service - terrible. read more

This company is the worst service provider I have had that I can remember. They charge more than any other service, they don't take care of current clients, the customer service line doesn't have a clue, and if you complain even the slightest bit, they throw the one award they undeservingly won in 2012. What a joke, the only thing to be said is that their in home technicians are nice people and it's a shame they work for such a joke of a company. If I didn't have to use them because of the contract in my lease, they would be long gone! read more

If I could give no stars I would. Upgraded to their whole home EXP service and it has not worked since we have had it. It skips, freezes, and the words don't match with the voices on tv. After having 6 techs come out and try to fix the program I'm done. There just aren't many options here. It's them consolidated or satelite. Disappointed with their product. Their Internet is ok but they raise prices every other year. They are overpriced in general. It's bad. Just bad. read more

The worst cable and internet provider ever. Prices are way too high, speeds are average, reliability is awful, and I am pretty sure they throttle netflix and youtube traffic. Quite often their dns will go down and then you have no way of visiting any web addresses without switching to another dns (which the average person will be clueless about). There's also BANDWIDTH CAPS. My "business class" internet is capped to 250gb per month. At the speeds they give you, you can go over 250GB in less than 24 hours. If a business actually got service from them, they would go over their montly cap with a single online backup. The worst part is that if Armstrong is available in your area, you probably have no other choices. read more

Horrible company, thieves! I just got charged over $500 for my PVR not being returned. When the tech arrived to setup new service at our new home, I returned all equipment to him. He never gave me a receipt. A month later my account is auto debited for $523.36 because the PVR was not returned. The lady on the phone asked if I had a receipt, I replied no. She goes on to say they have record of the modem and remotes being returned but not the PVR. Goes on to say that the receipts are emails now and that I should have an email. I never even received an email for the modem, yet they have it. Avoid Armstrong if you can! Damn monopoly read more

Terrible Internet caps and cable service. I get charged 20 dollars extra on top of my bill for the stupid caps and if I had a choice I would go back to direct TV and a different Internet provider because Armstrong is a joke and they have less channels then other cable/satellite service. They charge you year after year and movies channels are over priced definitely you don't have a premium package every station for a low price. I would drop them if I didn't live in a apartment read more

Expensive with outages on and off all the time. Wish I never left dish network. I don't want to give them a star but I can't post this unless I do. read more

Absolutely garbage company. It only gets a 1 star because 0 isn't an option. The internet speed/service itself isn't that great. Their price is an absurd $1 per 1MBPS. I was getting 100MBPS + 50 channels with Comcast for $70, where I would have to pay $100 simply for the internet at Armstrong. The absolute worst part though is the data usage limits. Absolute fucking thievery. You can only use 300 GB/month. To put that into perspective, HD Netflix costs you 3GB per hour. A typical digital download of a game ranges from 10-45 GB. With 2 people watching Netflix and a game download, you can use 25% of your cap in a single day. Oh I'm sorry, it's not a cap! They're more than happy to charge you extra to use more internet. Fucking disgusting company that tries to squeeze every penny out of its customers. read more

Armstrong recently raised its prices for internet 5$ / month across all levels of service promising a significant increase in speed . My download speed is less than half of what it was . Im wondering if I kept my five dollars would they give me back my old speed ? Time for FIOS I guess read more

Absolutely terrible service, over priced, horrible customer service, and a huge waste of money. They charge you more and more every year and their service only gets worse. They are the biggest sorry excuse for a company I've ever seen, worse than Comcast...which is saying something. read more

Great install, great service, fast speeds, and reliable. The problem? The cap. I have had a favorable view of Armstrong and their services, but the cap that was introduced in 2013 is ridiculous. Tipping point #1: Getting a popup on my computer saying that I have used 82% of my monthly allocation and not allowing me to proceed without accepting the message. Tipping point #2: Getting a $10 charge on my statement for being 4.12GB over my 150GB cap. 4.12GB!!! Result: Moving to Centurylink even though their service is not as good. Hoping others will as well. Problems with the new system of bandwidth caps: - More things are becoming digital and requiring downloads and streaming. Stream HD Netflix for 2-3 hours a day for a month and you will be well over your cap without doing anything else on the internet. My wife streams 2-4 hours a day usually. - The assumption that a cap of 150GB should work for both a 768 Kb/s and a 15Mb/s connection is absurd considering the increase in speed (over 19x) available for the higher connection. 10Mb/down and 2Mb/up meets my needs currently as far as speed goes. Bandwidth limit is another story. For $20 more a month at 15Mb/s I would not get any more limit. For $50 more a month I could get 30Mb/s and get a whopping 100GB extra. What a steal! But wait, I could pay $10 for every extra 50GB with my current plan or prepay at a generous 25-35% savings (but only starting at 100Gb). I have issues paying more for what I have already paid for. - Offering additional bandwidth for bundled services is a sly way of getting the people who want to cut a cable tv connection to not cut it. i.e. If I want to cut my cable tv, then I will use more internet. But wait, I can't do that because the bandwidth does not allow. But if I bundle, then I can get more bandwidth even though I will actually use less! Sounds silly doesn't it? - What's going to happen with the new generation of consoles? Many Xbox One and PS4 game downloads will be over 50GB. The next game I get through Steam will likely be 42GB. So now if I download 1 game in a month (which is ridiculous as I usually download quite a few through Steam or Xbox Store) at 50GB, then I have 100GB left. So now I have to cut any video streaming or anything else I want to do to get under the cap. More likely I will download 2-3 games a month. If I did nothing but play games and downloaded 2-3 games a month I would be over my limit. This is unacceptable. - For reference, Comcast was 250GB limit when I lived in VA and I was not happy with the cap, but I lived with it. On the other hand 150GB is tiny for a heavier user like me and is only going to get smaller as downloads and streaming video quality goes up. The response from Armstrong? Typical CSR BS that didn't acknowledge a single thing I commented about. Simply, regurgitating some junk that further infuriated me because it repeated things that I had commented on as if I didn't understand them. /endrant So a long rant, but there are many other things that could be said. Armstrong doesn't have a problem with the amount of bandwidth available, they have a problem during peak times. I have worked at managing when my games download or when we watch shows to off peak times, but it doesn't matter. 4.12GB over.... $10 added to my statement! Long and short of it is that Armstrong is losing a longtime customer and all because of this cap and in the end, pretty poor customer service. read more

The worst internet I have ever used. Terrible packet loss and they have the nerve to even have a cap for this terrible internet. Online gaming used to be my main hobby but I can't even think of doing it anymore. This isp is going to be the reason I move. Thanks for nothing. read more

Overpriced not worth what you pay, but what choice do you have. Been with Armstrong for about 4 months now and I've had more issues in those 4 months then I've ever had with any other ISP. Recently they've been having server related issues so my internet is only about a quarter of what I'm paying for. These issues started on Saturday and currently it is Tuesday, still no fix. They basically force you into paying more for their services. Watch Netflix or stream videos? Play games often? Then you'll probably need the unlimited package which is $50 more per month. In my overall opinion the services you pay for are not what you would get. But I have no other options because no other ISP's are in my area, so I guess that's why they do what they do. read more

Armstrong has the absolute worst internet service. Shows don't get recorded using EXP. More than half of the HBO channels I pay for are blank. Internet service disappears sporadically with ether zero speed and no internet access or kB speeds when I should be getting 6MB to 13 MB speeds. Calling in for service even on a weekend ends with more than 15 minute wait times to more than 30 minute wait times. Service has gotten even worse after complaints to FCC. If you have the opportunity to leave this horrible company and its service do so now. read more

Armstrong has got to be one of the worst ISP to ever exist. Their prices are high, service is average now, and data caps are ridiculous. 3 years ago Armstrong was slow and over priced and i was so happy with the upgrades i saw taking place with fiber being deployed but now a new issue was made the data cap. At first i never came close to the cap because 4k streaming wasn't a thing and gaming even on PC didn't require so much bandwidth. Now in 2016 i'm contently hitting my limit. Even on days when i'm not home 20gb of data will be used by my mother but what can i tell her not to use a service she helps me pay for. The only good thing is that you guys are US based but my God you make Comcast look like a saint with what they offer. I should have a option to ether pay for no data cap or you should raise the bucket for all by at least 100gb. You charge more then everyone so its only fair. Also before you guys did the restructuring i was a business class customer who you just decided to make residential and i don't understand why i can't be commercial if i'm willing to pay ether that or you should have comparable service the frustration is just unreal what is the point of you laying down fiber and upgrading your infrastructure if your just going to make it so customer can't use the service as they please. read more

Like the other reviewers, I have found this company to be cumbersome, archaic and utterly unacceptable. First, I had no cable connection at all. I rent. The place was brand new, and pristine. Already they were punching holes in walls and rewiring outside the ceiling and in plain sight. My OnDemand didn't work for the first couple months. They changed everything. Everything. Finally, something worked, after at least six weeks and as many service calls, and they gave me a $5.00 credit. My basic cable is $69 and taken out with my rent, or I would have quit then! Yesterday, I got new furniture and in the move, the cable remote got lost. No problem, I'm okay with electronics, so I buy a universal remote. It requires you to turn the device on to program. I have trouble with the cable box not turning on, so I call. I can't find an 800- number to save my life. The first number was the Zeli office. No answer. NO MACHINE. The second number was on my most recent bill, as I pay to rent the box - no that doesn't come with the service, but you can't get service without a box?! After about 15 minutes,I finally reach someone. Wrong department..... grrrr..... finally right department. The aforementioned box (that won't turn on) is a "Pace," but I can't find it online.. Checking on device... nope, no power switch on that one. That's the trend, they say, no power button. Surely, they can turn it on... nope. Try unplugging and plugging it back in. That's how this started. There's a local office. Closed... Local being 10 miles north on Perry Highway.. very convenient indeed. Now I'm pissed. Can someone stop? Just drop a remote or turn it on and help me program? Nope, Yes, with 24 hours. Just to to turn on my cable box. I won't be here tomorrow. I need to see the debate tonight. Do I have another TV? No. No other TV. So I can either drive to their "local office" or (I assume) pay for a service call because their equipment is not operational! I hate Armstrong Cable. Tomorrow, I will start a petition to change carriers at my complex. This is absurd read more

Tech and customer service are miserable. Cable craps out frequently. Internet is slow. I can't register my account with Onewire despite having the account information in hand. OnDemand lags on getting shows I want to watch. Go somewhere else. read more

Absolute trash. It's terrible service isn't just hurting their business but rental properties that force tenants to use it as well because I cannot wait for my lease to be up so that I can CHOOSE a provider rather than be forced into a corrupt monopoly. Also if my internet is never going to work you could at least lower prices! I have a slew of vulgarities I would LOVE to use to describe this crappy internet privider, but I digress. Long story short I would not recommend, but chances are if you have armstrong they made sure to be your only option. read more

I have read the reviews and everyone has the right to complain about this monopoly company. I cannot believe that our local government does not listen to the residents feedback and get some competition from either Comcast or Verizon. The only solution that I can come up with is that some politicians are getting their pockets greased. These thieves raised my cable bill from 150 a month to 200 within a year. Recently, they increased their rates, and my bill went up again to 260. That is 110 dollar increase within 2 years. Really? For this garbage? A modem that I had to reset ever day to receive good download speeds? I knew they were up to something when I received a mailer that they were increasing my internet speed from 100 to 300 mbps, and adding another terabyte of download time free of charge. 5 months later they slammed there customers with a significant increase. I had it with this company! Here is how I cut the chord and saved myself 135 per month: 1. Purchased 5 amazon firetv devices during prime day for 20.00 a device. 2. Order zoom II from Armstrong which is 78 a month. 3. Buy yourself a good wireless router. This is a must or you will run into buffering problems. I went overboard and bought myself the netgear r9000 for 400.00, but Walmart has a good powerful linksys for 200.00 that works great. 4. Google live stream tv and find one that suits your channel needs. There is Hulu, directv now, YouTube Philo, PlayStation vue etc. to choose from. Each provider offers many different cost efficient packages and give a discounted rate for 3 months for evaluation purposes. Additionally, they give you free dvr and provide our local Pittsburgh channels. Some of these providers charge additional fees for streaming multiple devices. PlayStation and YouTube allows 5 free streams but directv now allows 2 and charges extra for a 3rd. I ordered directv now and purchased the max package for 50 a month for 3 months but will downgrade after my promotion runs out. I am very satisfied with directv now but it does have flaws once in a while because they are still in the beta testing stage. 4. For the phone service, it's basically free. Google " google voice" and register yourself for a free phone number. Google will list the phone numbers that are within your area that you can chose from. Purchase a obi modem from Newegg for 35 dollars and program the device with the google voice phone number. Additionally, you will have to purchase a 911 port for about 20 dollars a year. If not, you will not be able to use your house phone to call in 911 emergencies. This phone setup is very easy and you plug the modem right into any phone jack in your house. All of your house phones will have access and it works just like Armstrong's equipment does. The best part is the phone calls are all free both locally and internationally. There are no taxes, 911 or local franchise fees. I have been using this vop setup for about 8 years and it works perfect. The call quality is phenomenal. All of this information that I provided is legal and you will save yourself a ton of money a month instead of giving it to the Armstrong thieves. I believe that streaming live tv will be the only way that competitors will be able to break this monopoly. Good luck everyone!! read more

monopoly monopoly on top of monopoly. Isn't this the type of price gouging our government was supposed to protect us from? Are we not paying taxes to stop big corporations taking advantage of us consumers. Internet was $19.99, even as low as $9.99 with aol. Now over $60 since there in no competition and with data caps stopping you from watching Internet tv, and cancelling your over priced cable. What a racket. In a nut shell. I really like the $20 fee for turning you Internet back on, if they feel you haven't pay their over inflation bills on time. It's like a penalty for using their services. I have an antenna and love it. About 22 channels free all in HD. I figure I save about $100 bucks a month. the rest is on Netflix and Hulu. read more

Hi I was concerned due to some negative reviews and having no choice but Armstrong where I was going to live. I telecommute so internet is very important, reliability and service! From my initial contact to obtain service with Linda, and Janet, I have no complaints only compliments. Unfortunately, since my move in date to the apartment complex was a Saturday, the staff at Ascent 430 would not allow me to be present for installation of TV and internet on the Friday before. So I was very pleased as no issue with internet, so that I could work. I did not receive my code for WIFI because I was not present but got that from Linda. I was also having difficulty with the remote for TV, not good at this stuff. But received a quick response from that gentleman for setting up the TV. He was very patient with the set up via phone. Then I received a call back for a survey in which I actually spoke to a real person. Maybe each particular office is different. But I'm really very pleased, all I opted for is function well, especially for my job. Hopefully, going forward it will continue.Thanks ! read more

200gig cap on Internet in 2016? This company is a joke and probably lining the pockets of the people who stop the real providers from moving in. Hopefully I can recover some overage costs from the lawsuit. read more