Neil was very quick to respond when I had an issue with my external hard drive. He was able to give…read moreme advice on what to do in order to recover my data and save it on a better type of drive as I had been using a more out-of-date device. Will reach out to him again if I have other computer-type issues.

Hello, I was recently experiencing some problems with my laptop due to age. The battery was no…read morelonger holding a good charge and I was getting constant alerts due to my laptop running Windows 10 and needing to upgrade to Windows 11. I am on a fixed budget and needed an upgrade. The thing that I appreciated about Neil is that he is willing to work with you based on your budget and needs. You just have to communicate, open up a working dialogue, and hear out all the options. Neil found me a refurbished Lenovo ThinkPad with all the right features and software. He could have also sourced me a new gaming laptop with the best speeds and processing power but of course- out of my budget. If you get to know Neil, you realize he does care about his clients and wants to make things right. So far I am satisfied with my laptop computer and if I run into an issue I can always call him and he'll do his best to help - obviously within reason.

I am so happy with this company! My technician was Mike. He was calm, friendly, and I did not feel…read morerushed when talking to him. If you're in SF they will pickup and deliver for free, which is amazing! He diagnosed over the phone, got the battery in, then picked up fixed and delivered back same day. He also cleaned out the dust. He also showed me the battery settings and info and told me how to use the battery to keep it long lasting. For any women reading this, I felt safe letting him in my apt. No wierd vibes.

Thought i destroyed my computer when i was a dummy and spilled some liquid on it. Panic as i were,…read morei found TechinSF and gave them a call. Seeing a company rated 5 stars is rare but then after the service the Micheal gave to my computer at a great pice, he was able to clean everything and run everything back to almost when my computer was new. Very straight forward and assuring on getting my computer fixed and up and running. Highly recomend them and i know if anything else happens to my computer im hitting TechinSF first. They really rep earning those 5 stars.

I contacted them about an issue with the charging port on my laptop, and they immediately got back…read moreto me with super helpful information that solved my problem. Thank you!

Always excellent communication, excellent thorough work, and very fair prices.. I wouldn't go…read moreanywhere else!

Ron provided great service in a timely manner! I'll definitely be coming back…read more I accidentally spilled water onto my laptop and had to recover some important documents and pictures. Ron was able to recover the files and put it on an external hard drive.

Ron is outstanding in every way. Very professional and personable! Definitely an expert in his…read morefield!

Extremely responsive and very helpful in navigating me from windows 10 to windows 11…read moreMitch is now on my speed dial for IT support

Mitch was unable to provide the hardware repair I needed but he did refer me to someone who could…read morehelp.

Great food, great guy . Stayed open later to make sure the food was nice and fresh for me…read more Definitely recommendè

Very poor service. Cannot stick to deadlines, overpromises underdelivers, tacks on extra costs when…read moreyou try to pick your device back up, didn't fully fix the issues he purported to.

For anyone looking to upgrade their tech - I had an incredible experience with Love Haight computer…read moreabout two weeks ago. I came in with a virus-riddled 10+ year old MacBook Air and Azam provided excellent service and upgraded me to a refurbished MacBook Pro in pristine condition. He took care of transferring all of my personal files and data securely. The experience was highly affordable, the prices were fair, and all of my questions were answered. I know I can always return for further support, which is so reassuring. 100% recommend. As a nonprofit professional always looking to support my community, it is reassuring that places like Love Haight exist. This establishment cares about the community, offers person-to-person support, and supports people without a big budget (like me!) in upgrading their tech and working towards their missions. Beyond grateful!

Had a great experience. I needed to replace my old imac, but didn't really need anything brand new…read moreand Azam walked me through different options that worked well for my needs. Big Thank you. I will continue to shop and get computer work done here!

They repaired my wife's computer where others failed. It took a little while since they had to…read moreorder the part from China. They also speak Mandrin if you prefer that language. I highly recommend them

997 Jackson St Oakland, CA 94607…read more Last year my Skytech PC was the victim of a power failure. It wouldn't startup again. After almost a year, I decided to get it fixed. Using Yelp Projects, I filled out the repair request, and the bids came pouring in! YY Computer offered to do diagnostics and software install for $100. YY Computer is in Oakland Chinatown on Jackson St. I made an appt, and dropped by in the morning. While I was there, they did a quick check and found the hard drive (HD) to be damaged. They repaired my PC and upgraded my HD to 1 TB. It took about 2 business days. When I went to pickup my PC, they switched it on and show me the new HD. I'm very pleased with my experience. Small parking lot or meters on the street.

I wholeheartedly recommend Luis as your first option for any Mac related repairs you may need. I…read morerecently brought a 2015 MacBook Air (which had tremendous sentimental value to me) to Luis for repair. First and foremost, the communication I had prior to my bringing the laptop to him was exceptional. He was very kind, listened to everything I had to tell him, and he was completely transparent in explaining the different approaches he could take. He explained in step by step detail the different things he could do after I told him what I was seeking in repairing my laptop. I appreciated that he would take the time to explain all of this to me. In addition, he was 100% transparent on the costs. This was very important to me, and Luis is truly an honest person who will explain and break down the costs for you. And I'll tell you this: for all the work he did on my laptop, his prices are more than fair. When it came time to the repair, and bringing the laptop to him- Luis was always super responsive and clear in his communications with me. After bringing the laptop to him, he kept in regular contact with me. Throughout the process, I felt that he was very considerate and communicative. When the laptop was ready for me to pickup, he allowed me the space and time while he was there with me to turn it on for myself and test it out to see that everything was exactly as he had said it would be. Indeed, he delivered 100% on repairing my MacBook. One thing which I also appreciate that he did was to clean the laptop with a wipe before returning it to me. This may seem like a small thing, but to me it's a big thing, and it just goes to show how much Luis values great customer service. Having the laptop now, I feel that it's like having a brand new laptop again. I know that Luis is supremely knowledgeable in all that he does for Mac repairs. He has a ton of expertise and knowledge, and if there's a problem with yours, he can either fix it, or tell you why he can't. He has been 100% professional, honest and transparent about everything in my dealings with him. His prices are fair, and he delivers. Luis has earned my trust, and for that reason, I can absolutely give him my unqualified recommendation to friends, family, or anyone who is in need of a Mac repair specialist.

Hate to write a negative review and truly confused by all the positive reviews. Luis was generally…read morekind but quick to anger, which was weird for me to have to manage/not walk on eggshells with him as part of his temperament and EXTREMELY FORGETFUL. He locked himself out immediately when I first met up with him with the keys on the bench we sat on inside and would repeat tons of information we already discussed and agreed on such as meeting time etc. His anger around why I wouldn't share my password felt unnecessary and seemed like he took it personally. These were already red flags and made me hesitate, but how he presented my problem felt like I needed help fast (water damage). This is all fine and I'm not judging him as a person (actually feel compassionate towards it), but these behaviors and unprofessionalism/difficulty working with him when I'm paying him and entrusting my $2.4k laptop to him is not something I should need to manage. He works out of his home as a solopreneur. His general navigation with the laptop when I went to get it was a strange mix similar to watching a somewhat computer illiterate elderly person navigate and be confused about how the external monitor/keyboard/etc connected and still worked/didnt work but have brief more clear glimpses/capabilities in repair in some cases and was insistent on driving/being the navigator slowly when I was simply trying to navigate so we could save his time. He was kind in trying to work with me since I did not want to share my password but again, it was somewhat tense due to this and I don't know how forgetful/careful he was during the work he actually did. This level of work needs a sort of clarity of mind and it did feel like I was working with an elderly person who wasn't clear all the time. Unfortunately he did the exact sort of cleaning method that permanently damaged my laptop further beyond repair (ultrasonic cleaning) and removes evidence of where the actual damaged parts are. He did not mention that this would potentially damage it further and also remove the possibility of fixing the board or I would not have agreed. This is an outdated technique and other shops said this did irreparable damage that made fixing the logic board impossible (they looked for a good 3 hrs). Luis actually convinced me that the logic board could not be repaired either way and the whole thing would need to be replaced if any part stopped working, so he lied about this directly. In fact he repeatedly emphasized that no one does any board repairs (completely made up fact) and cleaning was the only way to try else board replacement. He also did not test if my screen was damaged when this is a standard test at other shops and made it seem like it was not possible. The service basically rushed me to quickly get it more damaged. Luis called it a successful repair because the laptop still turned on and could be used with an external monitor (which was how it was before I sent it to him). That's not a success to me. I trusted his judgement and what he was sharing out of goodwill and regret it. Unfortunately I paid in cash and he would not refund me a single cent. Please do your due diligence of researching everything he says and probably/definitely go elsewhere. I am a v clear headed person unlike him, so he also remembers incorrectly (for example I did end up using icloud sync and he cant remember this, which is a random detail he mentioned for no reason). And I know for sure he mentioned that even Apple does not do microsoldering, to imply that no one does and on n on about this and how it doesn't work well. I paid $225 (which I had to bargain down from 250 because again to me my laptop still doesnt work) and had to get my logic board replaced elsewhere for $950 when it could've been a much cheaper fix. The other shops were surprised at how amateur the work was with sophisticated ai generated reports detailing the work. whatever rate of success he mentioned should not mean it actually makes things worse. pictures beforehand dont undo the damage of removing microcomponents washed away. There was no threat from my end, I just stated I would be sharing my real review (that I felt inclined to write even without any final hiccups) and this was after a lot of back and forth trying to reach any middle-ground with 0 offer to refund even a single cent, so what he replied with is completely inaccurate- he would have certainly not refunded me under any circumstances, not just cuz I mentioned a review ofc. Here it is, and I think I am a very fair reviewer. A discerning person can see his deflection (he edited it). Again, I am not judging him as a person but as a business owner I'm paying to be professional and dependable and accountable. That failed. Gaps are addressed by being accountable to damage you've done, not any other way. Accountability here is a refund and apology for the costly oversights. Do not work with this immature and forgetful person full of excuses.

I run a design agency in SOMA, San Francisco. There's no question that my company would not run as…read morewell as it does if it weren't for 24HourTek. I interviewed a number of tech-support companies and 24HourTek was, and still is, the only one I'm comfortable with. They do great work for us so that we can do great work for our clients. They take care of any tech issue we have; more than I had anticipated. They've rebuilt our server, wired the entire office, set up a new employees' workstations, created and manage an inventory of every machine and software license we have, set up everyone's machine to print correctly, put all our equipment in a server rack... the list goes on and on. They'll answer any question related to tech, even if it's really small, like "why are these keyboard shortcuts not working in Adobe Illustrator anymore". Time is our most valuable commodity and 24HourTek gets that. They work around my designers' schedules because they understand that we're doing billable work for our clients. They allow me and my team focus on what we do best; design, serve our clients, develop our team, and get new business. My company is an approved vendor of some Fortune 100 companies, including one of the biggest banks in the country, so we have very strict information-security requirements. I need a vendor that has the same stringent security policies and expectations of professionalism that I have. 24HourTek is the only company I interviewed that took it as seriously as I do.

We highly recommend 24HourTek. Their professionalism, responsiveness, and positive energy have been…read morea breath of fresh air for our team at SNAC. After ending a difficult partnership with our previous IT provider, 24HourTek immediately restored our confidence. Their team communicates clearly, resolves issues quickly, and consistently goes above and beyond to keep our systems running smoothly. It is rare to find a partner that combines technical expertise with such genuine customer care, and 24HourTek delivers on both. We are grateful to have them as our new IT team and look forward to a long relationship built on trust and reliability.