Great place...fast friendly service...always on time for appointments and good pricing on contacts.

I am extremely disappointed with my experience at Arnold Family Eye Care. As someone with over 15 years of experience in the medical field, I expect professionalism, communication, and proper patient care, which were not reflected here. My 17-year-old daughter and I had appointments on April 24, 2026. I scheduled my appointment before leaving the country specifically to receive contact lenses, and my daughter's visit was a routine annual exam to confirm that her prescription had not changed. She already had an adequate supply of contact lenses and did not need new ones. During the visit, we were separated. My daughter received an eye exam and contact lenses were ordered for her without my knowledge, discussion, or involvement as her parent. This was a routine exam for a minor, and I was not informed or included in decisions regarding her care. Despite clearly explaining multiple times that she did not need contacts, I was still charged for a contact lens fitting. There was ongoing confusion regarding both of our contact lenses, including repeated misinformation and lack of follow-through, and I had to explain the same situation multiple times to different staff members without resolution. The final phone call was completely unacceptable. After weeks of trying to resolve the issue, the staff member talked over me, raised her voice, refused to let me speak, and ultimately hung up on me. I have never experienced this level of unprofessional behavior in a medical office. This experience does not reflect the professionalism presented on the clinic's website. I would not return to this office for my needs and would not recommend this experience to others. read more

I have been a patient of this office for many years and recently had an issue with my new glasses. instead of showing genuine concern for my issue, I was met with defensiveness from the staff and simply dismissed. I am not returning to this office ever again and wouldn't recommend them to anyone given how quickly the wired smile fades when a true issue arises. I'm left with no glasses that I paid for because of their refusal to show any interest in my eye care. Strongly recommend finding an eye doctor that will be genuine and care for you even when an issue arises. read more

My visits to Arnold Family Eye Care are always a pleasant experience. The staff is always friendly and professional. Dr. Birsinger always goes above and beyond, taking extra time to discuss the exam results and comparison with previous visits. Test equipment is top notch. read more

They filed a false invoice to my insurance company. I asked to see where my signature was on it anywhere. Nope. Because this is fraud. And the girl was VERY RUDE. read more

This place is a honest scam. they will charge you full price for everything and also bill your insurance full price. Costing you hundreds of dollars. much better options in St. Louis for eye doctors with way better customer service read more

I highly recommend giving this place a try the next time you need an eye exam. Dr. Birsinger is an awesome optometrist who takes great care of her patients. They have a great selection of glasses and contacts for men, women, and kids. read more

Arnold Family Eye Care - Optometrists Near Me - Arnold, Missouri

VERY RUDE! I went in with my mom to pick out glasses. Staff was rude as can be. They did the normal measuring to get the pupillary distance for the glasses and charged a fee accordingly to purchasing glasses. Then when we asked for the record of the distance to get goggles made, they stated it would be $10 for the records because it's an extra test. Even though they would not be doing another test and instead just needed to provide the already collected medical record that a patient has a LEGAL RIGHT TO. When I mentioned this a second worker chimed in with absolute rude attitude stating it's an extra test and they can charge for it. EXCEPT IT WASN'T. There was no extra test that would be done, just merely handing over the record. Which in MO, you cannot be charged for your medical records. Only what it would take to retrieve them, and they were sitting on the counter.... I was going to originally schedule an appointment for myself but absolutely will not be doing that. Doctor is nice, staff is TERRIBLE! read more

Well I was told 15 years ago I had the beginnings of cataracts , My glasses would not help my vision anymore , So I went to Arnold eye care, They checked my eye's and fitted me with a pair of glasses , One lens looked like the bottom of a coke bottle, The other was not as bad ,They charged me $800 bucks for them , I never could see good out of them , So 6 months later I went back , And she said OHHH.!!! YOU HAVE CATERACKS , Sent me for Cataract surgery , I now have 20-15 vision , Don't have to wear glasses anymore , I Keep the $800 dollar glasses on my night stand to remind me that I paid $800 BUCKS FOR NOTHING, Oh and after my surgery she calls me and tells me to come in, That I still need GLASSES, Stay away from this place, I know I am... read more

I thought I would try and support a local business by getting an annual check up for my daughter and I. My check up went fine, but when I tried to purchase new lenses for my existing frames, I was told this was not a good idea since they would not be responsible for breaking my frames while replacing the lenses. Since they didn't carry the brand of frames I like, I mentioned I would just go where I bought them with my updated prescription. They then told me that company was out of business and I would be best off choosing new frames from their store. I told them I would wait then... Turns out that the store did not go out of business and I was able to go there and get my lenses replaced. Now for my daughter... she was there for an eye check and to order new contacts. I asked the front desk girl how much her appointment would be upfront and I was told my insurance covered it unless she needed a consult on how to use contacts. She did not need it since she's been wearing contacts for several years. We were told to try out a sample pair to make sure she was pleased with the adjusted presentation and we left. After my daughter tried the sample pair she said things were blurry and that the new prescription was off. I called to go back in and they grilled us as to what was wrong before finally setting up a follow up. So while waiting to get in for the follow up my daughter just used lenses she still had from her prior prescription that worked just great. Came in for second appointment and the Doctor agreed that she was fine with the original prescription so we went ahead and ordered a years supply of contacts. A couple of weeks later I received a bill for $68. I called to inquire what the additional charge was for and they left a message for the Doc. A week or so later I received a call back claiming the additional charge was for a contact consultation. I told them that never happened and my daughter would not have needed it anyway. They said it is what it is and regardless of what anyone told us upfront they were due the charge. I hesitantly paid it and chalked it up to experience. I felt like they just came up with some charge to compensate for the additional Doc time which was not right in the first place. Needless to say we will never visit that place again. I just felt scammed and lied to. Save yourself the aggravation and go elsewhere. read more

We first heard of them through my brother who went there to have his eyes checked because he was having a hard time reading things up close. After his eye exam, they easily could have sold him a pair of glasses for hundreds of dollars but instead, they recommended that he just go to any Walgreens and buy cheap bifocals. When my brother told me that, my family started going to them. We have been with them for years now and have had nothing but outstanding service! read more

My entire family liked the eye doctor. We found her to be professional and knowledgeable in her field. Her staff is inconsiderate, needs to learn how to document, and learn how to smile at the public. We will never go there again. Their merchandise is expensive and due to their inability to tell the truth, my son has been waiting months for his contacts. The office manager is rude, crude to her customers, and told me I am a liar. Of course, they come up with ALL kinds of excuses, but they are a joke. Remember........ if you tell the truth, you do not need to remember the truth when speaking to customers. The truth never changes, but your excuses will get you caught each time. This needs to be taught to their office manager and everyone else working in this office. Then, after all of the names, rudeness, and inability to do their job with no accountability, they will not give me a discount off the final price. I would not recommend this place to anybody. read more

Dr.B is very easy to talk to and is quite patient when it comes to children with challenges. The girls in the front are all eager to help with all of your needs. Will definitely be recommending their services. read more

I went there for an eye exam this morning and everyone was super nice! It was very clean and the doctor was great!

Dr. Birdinger and staff are simply amazing and are always eager and anxious to help out in anyway they can. I wouldn't trust my vision with anyone else! A+ read more

Dr. Jerri Bersinger is one of the kindest and most caring individuals I know. Dr. Bersinger and I have known each other for over 25 years. She has always impressed me with her clinical knowledge, but more importantly she has always proven to have the care and concern of her patients' well-being at the top of her priorities. She is a very warm and friendly person who puts all of her attention to making sure she offers the best care to her patients! read more

While the Doctor is decent I will no long use their services. The prices are astronomical for eyewear which prevented my wife from getting glasses tho desperately needed. Further their office billing personnel are terrible. Went through them to schedule eye surgery. Was assured that my follow up visit was included in the price paid for surgery. Yet months later was billed for over $100 dollars without explanation. I called and left a message reminding them I was told there were no additional charges. They ignored my message and continued to try and bill me. They even turned this over to a collection agency after I wrote a formal letter reminding them I had asked at the time of appointment if I owed anything and they assured me I didn't. I was paying out of pocket and told them I wanted to make sure I was paid in full which they told me I owed nothing. Now I am having to fight collections and my credit score suffered all because they either lied or are incompetent on their billing. Avoid this place at all costs. Go to a more professional place. read more

Here's what their web page says..."The staff at 20/20 Vision Care focus on exceptional individualized service. 20/20 Vision Care is your full service location for eyeglasses and contact lenses." This was not our situation at all!!!! Hours are posted and state open til 7pm on Tues & Thurs. Well, they might as well have closed at 6pm. We went in at 6:25pm to search for my daughter's first pair of glasses. We literrally were pointed by hand to the area to search for female frames and that was it. Not once did someone come assist, not once did someone ask how things are going. They advertise they have designer frames, which is all they have. No other options. When I went and asked about any specials or coupons or discounts, I was told no, never. Not sure what it takes to get the exceptional individualized service, considering we were the only 2 customers in the store! As far as full service, ha! This is a self service eye care center. Needless to say after 20 minutes of no help or assistance, we walked out and will not return. Not the "first time" kind of experience I wanted my daughter to have getting her first pair of eye glasses. read more