Great group of practitioners who know their stuff. Great with our Foster's and our pugs. We've been…read moreworking with them for 9 years as they've grown and we've grown. An excellent practice, well run from the top down.

While the staff was friendly, I have concerns about the care my dog received. My 5 lb dog was…read moreprescribed 100 mg gabapentin, which led to significant lethargy, appetite changes, and overall not acting like himself. After consulting with another vet, his dose was adjusted to a much lower (25mg) dose and he improved. I was also sent results by the doctor for another pet. These experiences made me uncomfortable to continue care here. I would think twice about taking your pet here for care.

We had an emergency with one of our babies, we took to an emergency vet near our home that asked…read morefor 11k to do emergency surgery, we didn't have 11k, we found a vet in Milpitas (40 minutes away). The saw our baby and told us they couldn't do the procedure do to booking conflict, but they referred us to their sister location Valley Oak Vet Clinic. (40 minutes away). we are so glad we they were able to help our Rayven for about 4k, we felt so comfortable that ended up bringing our other baby to get him neutered and treated for his skin allergies. Ample parking, great service, decent pricing.

I made a yelp account only for this review and to warn people of this place. I refer to my cat in…read morethis review as only "my cat" because I don't feel comfortable giving his name. I brought my cat to this clinic for a second opinion after years of infrequent episodes that I believed were pain-related. Over a four-year period, he (my cat) had about 10-15 of these episodes, and our regular vet was unable to find a cause. I asked to be present during the exam, which is completely normal, and Dr. Dawoud rolled his eyes and very reluctantly agreed. Once in the room, Dr. Dawoud performed an extremely rough "exam", which caused my cat to wince, cower and show clear signs of fear he had never displayed before. He handled my cat like an object he disliked, and my cat was visibly terrified and in pain. At one point, I reacted with a yelp (yes I yelped) as he pressed unnecessarily hard on my cat's back. He reacted by dramatically rolling his eyes again and menacingly asked, "Are you sure you want to be present?", and added an irritated sigh. I was shocked. In nearly 40 years of growing up with and caring for cats, I have never seen a veterinarian handle any animal with such heavy handed disdain, as well as treat me as if I were a nuisance and not a patron of their business. Never. And I've had my fair share of bad vet experiences. This was so disorienting because I was so taken off guard. He then convinced me (in my state of shock) to leave him alone with my cat in the exam room by sending me to the front desk for something they didn't even have! I deeply regret leaving my poor sweet boy alone in that room with Dawoud. When I returned, he claimed to have "found" the cause of my cat's episodes and proceeded to press on my cat's back until he cried out in pain and looked back briefly at Dawoud in fear, before averting his gaze and cowering. Dawoud then said my cat had back pain.. as if what he had just done was simply to show me this.. ?! And what an incredibly vague thing to claim is the "cause" of the sporadic spasm episodes and vocalization my cat was experiencing. He also claimed that both of my cat's ears were infected, but we had just seen our regular vet 1 week prior and there were no issues with his ears, at all at that appointment nor at home. He then said that he would give a Solensia shot. Dawoud did not ask for consent or clearly explain the treatment plan, or what the shot even was. He simply stated that's what he was gonna do and left theroom. A few mins later the technician came in and heavy handedly cleaned my cat's ears and said the doctor would be in shortly to administer the Solensia injection. I asked for them to have Dr. Dawoud come explain it more thoroughly. So Dawoud returned, visibly annoyed, and vaguely described it as a monthly arthritis pain shot. When I questioned whether this made sense, he brushed it off. When I asked about side effects, he mentioned only injection-site pain and nausea and did not disclose potential neurological risks or more serious reactions. I refused the shot and was still billed over $300 for this horrible experience. Later that night, i had to rush my poor boy to the emergency vet.. What I had previously believed were "pain episodes" were identified by the doctor on staff at the emergency vet as seizures. The ER vet also noted that my cat's back was painful and recommended we see a neurologist as soon as possible, explaining that stress and pain can worsen seizures and increase frequency. Over the following week, my cat experienced up to 7 seizures per day. It was terrifying and heartbreaking. The neurologist later confirmed that these episodes were seizures, and we have been controlling them with much success for 1year now. We have actually been able to start a taper schedule to hopefully get him controlled without the medication seeing as ( before going to Valley Oak Veterinary Clinic ) the episodes were infrequent enough to not require the use of a prescription drug. The trauma Dr.Dawoud caused my cat, plus whatever happened in the 5mins in that room when he was alone with him, is what triggered my cats previously very infrequent single episode seizures to turn into 7 seizures a day for a whole week-week and a half before we were able to see the neurologist and medicate him. Also, Please understand that Solensia has a known reputation for neurological side effects, and I truly believe that if I had allowed that injection, my cat's outcome could have been much worse. Finally, this clinic should correct misleading information online, including removing reviews on Google for doctors who no longer work there, fixing misspelled names, and correcting false claims such as identifying as a "woman-owned business" when Valley Oak Veterinary Clinic is listed as solely owned by and licensed to Sameh Dawoud, who does not identify as a woman. Please look for red flags and always be in the room with any vet you are unfamiliar with

We feel so lucky to have found this vet! From the very first visit, it was clear that this team…read moregenuinely cares--not just about animals, but about the people who love them too. Anytime we've had an emergency or urgent concern, they've always found a way to fit us in, and they do it with compassion and grace. The staff is incredibly warm and welcoming--every time we walk through the door, they remember us and our pets by name, which makes us feel like more than just clients. It's rare to find that kind of personal connection these days, but here, it's the norm. You can tell everyone here truly loves what they do. They go above and beyond to make sure your pet feels safe and cared for, and they take the time to explain everything thoroughly so you never feel rushed or confused. I wouldn't trust my furry family members with anyone else. Highly recommend!

I have been going to Scotts Valley veterinary for the past 10 years. They have always taken special…read morecare of my pups always going nice and beyond! Dr. Emily is amazing. She went by her instincts, and even though my Oliver was not showing any signs, she caught the insulinoma he has very early we were able to operate and remove the tumors. So grateful for them!

If not for McConnell vet, my 17yo princess Jasmine would no longer be with us. But here she is, as…read morehealthy as ever... and certainly not looking her age. Thank you... best vet ever!

We have used Ty McConnell as the vet for our cats. When one of our cats developed Diabetes, he…read morehelped us with her care and when the end came 2 years later, he helped us let her go with such compassion and kindness. My husband and I cried like babies and we felt cared for and acknowledged. He and his team are the very best and you can't go wrong choosing him as your Vet.

I love Doctor Dembner. She is professional, smart and wise with both the patient and the owner. We…read morehave taken our cats to her for years and find her to be the very best from routine exams, to dentals, to cancer, to end of life discussions. We have been there with her. She does referrals for specialty issues and checks in on our cats more often than my primary doctor ever checks in on me. She's the best.

Just wonderful!! So happy to have found them. Every woman working there whether on phone or in…read moreperson is so nice and helpful.

Between upper respiratory infections and GI stasis, bunnies are sensitive creatures with special…read moreneeds when ill. I'm glad Exotic Pet Clinic of Santa Cruz has the expertise and resources to help them. The fact that they don't even treat cats and dogs is reassuring, knowing that my rabbit is being cared for by professionals who are dedicated to and have valuable experience with small animals and other less common pets. In fact, I was referred here by a different veterinary hospital closer to home who knew my bunny would be in better hands at the Exotic Pet Clinic of Santa Cruz. As it turned out, they were attentive to my bunny's needs from the moment I stepped inside the exam room, and showed understanding toward my situation and how overwhelming having a sick pet can be. I appreciated that they were honest and detailed when providing answers to my questions and options for treatments to address my bunny's condition, and clear and upfront about potential outcomes. They even explained the itemized billing in a way that was easy to comprehend. It's a bit of a drive out for me from San Jose (and the twists and turns on highway 17 are definitely not my fave), but it was worth it to get my bunny the help he needed. I'm grateful to all of the staff on site. And having a place like this around is something I don't take for granted.

Technician Nikki and Dr Deng are very knowledgeable and caring to my bunny…read more Nikki was very gentle and companionate when holding my bunny (who is easily stressed out) for Dr. Deng's physical examination. She is very skilled in holding and soothing my bunny. For all who put the policy in place: I really appreciate when Doctors/Receptionists/Technicians provide or forward treatment estimates ahead of the treatment/appointment. This relieves a lot of stress from uncertainty for me

For everyone on here, leaving reviews of one stars because you had to wait two hours for an animal…read morethat was not seriously hurt....y'all need to check yourselves. This is an emergency room. When was the last time you went to a human emergency room and didn't have to wait more than two hours? The only cases that don't have to wait two hours come by ambulance. This place is utterly amazing. The staff is super professional. They take care of everybody wonderfully and yes, just like all medical whether animal or human, they are desperately understaffed. Let's give a big shout out to these amazing caring professionals Dr. Macy Dr. Akol, Dr. nicki Dr. Lahue, Dr. Kalff Dr Pressel all the doctors I forgot and the best nurses in the entire world. I've been coming here for over 30 years and only receive the best, most attentive, kindest and gracious of care. Folks need to understand how long things take and what the word triage means. I am disgusted reading one star reviews from people with no concept of how much time good thorough animal care takes and how much things cost. An estimate is an estimate they have only ever charged me for what was needed. They are utter professionals, a very highly regarded facility and quite frankly all you people that are sending in one star reviews don't deserve their service or care. Leon loves Pacific & Santa Cruz Vet so much!!!!

Is the wait usually long? Yes (and it would be great if they could get more vets on site). But I…read morethink it's important to remember how difficult it is to be an emergency vet/tech/and support and try not to lose perspective. People in this field go into this field because they care - more than most- and they deal with and see a lot of really hard situations on a daily basis. Every time my husband and I have been here (with at least four different pets through the last 10-15 years ranging from mild to very serious) the care and veterinary expertise has been very good. I'm grateful for that! I hope they can get the support they need so they can help our communities' fur family members effectively and efficiently.

Good selection and fair prices. staff is friendly and…read moreknowledgeable. I have not tried the bathing area yet.

Me and my family always take our Mocha here for nail trims. They're always so sweet and they gave…read moreher a little bandana after that we love to keep on her now! Thanks

When it was time to say goodbye to our sweet 12yr old German Shepard, Hannah, we knew having an…read morein-home option was a must for our family. Dr. Maria Kuty was such a blessing during a difficult time and her staff was responsive and understood that we were making a very difficult decision. She arrived on time, and walked us thru the whole procedure, which helped us know what to expect. Even though we feel so raw inside, we know having Maria by our side and her care for Hannah meant the world to us.

We are incredibly grateful for Dr. Maria Kuty and her At Home At Rest Pet Euthanasia service. She…read morecame to our home to help our beloved family dog, Chewy, pass peacefully after being very sick. What could have been a deeply traumatic moment became something meaningful, gentle, and full of compassion thanks to her presence. Dr. Kuty was warm, empathetic, and so attuned to both Chewy and to us. She created a calm, loving environment that allowed us to say goodbye without fear or stress. We are especially thankful that Chewy didn't have to go into a vet clinic--something she always hated--and instead was able to fall asleep at home, surrounded by love. I highly recommend Dr. Maria Kuty to anyone facing this incredibly difficult decision. Her kindness truly made all the difference. Thank you, Dr. Kuty

This review has been a long time coming…read more Years ago, I brought my 12-year-old cat to Capitola Veterinary Hospital to see Dr. May after he developed severe neuropathy and could barely walk. We were good, loyal clients of this clinic and spent thousands of dollars over time on visits, diagnostics, and care. After reviewing his bloodwork, I was told it might be time to consider putting him down. I chose not to accept that. I took him to UC Davis and Pacific and Santa Cruz Veterinary Specialists, where he was correctly diagnosed by both places with diabetes--a basic and treatable condition that had been missed. With proper treatment, I managed his condition successfully for four more years. He lived until 17 and passed from oral cancer--not the condition I was told was essentially the end. Those were four incredibly meaningful years with a cherished family member that I almost lost prematurely based on that initial recommendation. Fast forward to recently--I brought my new kitten in for vaccinations, not realizing this was the same clinic (now Aptos-Capitola Veterinary Hospital) I had previously decided to avoid. Unfortunately, the experience reinforced my decision. I requested that vaccines be administered in the tail, which is supported by the 2020 AAHA/AAFP Feline Vaccination Guidelines to reduce risk and improve outcomes in the rare case of injection-site sarcoma. Initially, there was no objection, and the veterinarian was able to administer the first vaccines calmly and without stress. However, when the technical staff struggled to administer subsequent vaccines, the tone shifted completely. Instead of handling the situation professionally, they blamed me for making an "unusual" request and suggested I was causing unnecessary difficulty. What was most unacceptable was how I was treated personally. The staff spoke to me in a condescending and dismissive way, at one point implying I didn't understand English. I have lived in the United States for 25 years and have worked in professional roles in the tech industry. That comment was both inappropriate and offensive. Between a past failure to catch a basic diagnosis--despite extensive testing--and a recent experience marked by poor communication, lack of professionalism, and disrespect, I cannot recommend this clinic. I strongly encourage others to seek second opinions and advocate for their pets.

the staff and doctors are the best! I really appreciate Georgias ability to get my dog and cat in…read more Shannon for treating them like her own and Dr. Wirga making sure they are happy and healthy. we miss them since moving but hope to one day come back to see them all. Denise, Phoebe and George