Don't look elsewhere... these guys are amazing. Someone…read morementioned Ideal to me after watching them remove a neighbors HUGE tree. O'Neil Carter, the owner is a great guy. Polite, friendly, punctual and HONEST. 2 HUGE pine trees were taken down in our yard. They are a great team and work together very well. Communicating through every cut to keep the property and themselves safe. The clean up is throughout the job- from start to finish was terrific. We will definetely be calling them again for further tree removal.

So I called several arborists in order to have an old, ivy-infested and -choked tree removed from…read moreour front yard. Ideal was one of them. Ideal was doing a job one street away from me, the day before I called them, so I noted their number off the truck and called later. He called me back, and after presenting the price for the job (having driven by my house to check it out) I said "great, thanks. I have two other offers and I will discuss it with my wife and let someone know who has the job." A few minutes later he called back with a new offer. It beat the others. I said the job was his. Good businessman. The crew arrived exactly when expected on the agreed day. They were marvelously efficient and practiced good safety. The boss did a lot of air work in the "cherry picker" and the resulting cut logs were let down carefully. I gave the guys a lot of bottled cold water and thank-you money afterwards as you need to acknowledge a good team when you see it in action. #ServiceStarShoutout

This company was able to do a difficult job, that other tree guys said that they could not do. They…read moreare insured, very professional and personable. Very highly recommended!

These tree wise guys came to the house a fire plug of a man. Created and gave me a price that…read moreoutshines the competition. He and his helper briefed on how and why they made cuts to bring down my ash.tree and oak trimmings, without and damage or debris on my property. One hell of a crew a true professional highly recommend. Next year he will be here again.

My neighbor had a 70-foot cottonwood adjacent to my property line. The branches of the tree…read moreoverlay my yard, pool and landscaped areas. I had several white pines and a pin oak in very close proximity to the cottonwood. Every wind storm brought many limbs into my yard. The neighbor decided to remove the tree. using J.M. Tree Services. I was amazed they were able remove the entire tree with no damage to my landscaping and trees. I'd highly recommend the form.

DON'T CALL J.M. Tree Service! Even if u are a Senior when…read moreyou request a free estimate, the owner Josh will come to your house and give you an inflated amount, request a 25% deposit at the time of the estimate and a signature. I thought the signature was for the proposal not the contract. Later when you compare prices with other arborists and say 'No' to going forward with the job from JM Services ...you will lose your deposit. I chose to lose $400 bkz I did not want to lose MORE by going forward with the job.

Great experience with this company! They removed some tree stumps to prepare for a shed to go in…read moreand did a wonderful job. Nathan was conscientious and showed great attention to detail. He also cleaned up the area - we had a similar service at the beginning of the season and the yard was left a complete mess. Nathan stayed and cleaned it up right!

I contacted High Falls Tree service in August 2021 to remove a tree stump. They were quick to come…read moreand provide me an estimate which I agreed to. I was told they were behind because of rain and would not get to it until end of sept, I was fine with that and understood that this was a small job. i have contacted then at least 10 times since the end of sept and been told each time they would check next weeks schedule and sure would get to it in 2 weeks. This went on and is still going on. I did explain that I needed it done before winter since I had a patio being installed in spring in that location and they said Eric will get it done ,he understands the need How unprofessional and untrustworthy . I cannot recommend this company

I needed semi urgent tree removal and they were able to fit me into the schedule. They have the…read moreright tools and equipment to do the job quickly and efficiently. A four man crew was able to take down a very large tree using a crane and bucket platform. I was very impressed with their professionalism.

Update: As the response appears to focus more on explaining or excusing the employee's behavior…read morethan acknowledging full accountability and ownership for her actions, I thought it would be helpful to provide additional clarity regarding my concern. Specifically, the tone and manner in which she spoke to me were condescending. This was not simply a matter of disagreement or a misunderstanding of what was said; it was about how I was spoken to and treated as a customer. For clarity, condescending means speaking or behaving toward someone in a way that communicates a sense of superiority--as though the other person is less intelligent, less informed, or less deserving of respect. Examples of condescending behavior include: Talking down to someone: Explaining or responding to them as though they are incapable of understanding something simple. Using a dismissive or superior tone: Speaking in a manner that minimizes the other person's concerns or suggests their perspective is not worthy of serious consideration. Being patronizing: Using language or a tone that may appear polite on the surface but communicates disrespect or superiority. These descriptions accurately reflect my experience during the interaction. My concern is not that the employee was unable to accommodate my request or that we disagreed. My concern is the manner in which I was spoken to after I raised a legitimate issue. I would appreciate a response that acknowledges the impact of the employee's conduct rather than primarily providing explanations for why it occurred. Accountability means recognizing that, regardless of the employee's intent, the way the situation was handled and communicated was inappropriate and negatively affected the customer experience. Disappointing Customer Service and Poor Communication My experience with Flower City Tree Service was unfortunately overshadowed by significant communication, scheduling, billing, and customer service issues. We had specifically scheduled our tree trimming for a Friday. Because I work from home and have a newborn and a dog in the house, the scheduled date mattered. We made the necessary arrangements in advance to accommodate the workers, equipment, and significant noise associated with tree trimming. Despite that agreement, the crew arrived three days earlier than the scheduled date without any prior communication or approval from us. When I questioned why they had arrived early, I was told that the crew wanted to get out early on Friday and therefore chose to complete our job earlier in the week. That may have been more convenient for the company, but it was a significant inconvenience for the customer. A scheduled appointment should not simply be changed based on what is most convenient for the business without first contacting the customer. A basic phone call or text asking whether the earlier date worked would have been sufficient. I want to be fair and recognize that the gentlemen who actually performed the work were professional and courteous. In particular, the arborist with the bear tattoo was helpful and receptive. I explained that I wanted the tree trimmed a little higher, and he indicated that he would accommodate my request. I appreciated his professionalism and willingness to listen. Unfortunately, my interaction with the office was entirely different. I called and left a message because I wanted to discuss the unexpected scheduling change and provide some feedback regarding the communication and overall completion of the job. When I subsequently spoke with Julie Bunn, I found her manner of communicating with me to be extremely unprofessional and condescending. During our interaction, I was repeatedly interrupted and spoken to in a raised voice while attempting to explain my concerns. As a paying customer, I found the manner in which my concerns were handled unacceptable. The interaction did not end with the phone call. I also received text messages on my personal phone from Julie that I considered unnecessarily aggressive in tone. Rather than feeling that the company was interested in understanding or resolving a customer's concerns, the interaction became confrontational. What is most disappointing is that these issues were entirely avoidable. I was not calling to create a confrontation. I was attempting to provide reasonable feedback about an appointment being moved three days earlier without notice and to discuss concerns regarding the completed work. Instead of receiving professional customer service, I experienced an interaction that only escalated my concerns. The field crew deserves credit for their professionalism. However, good workmanship alone does not excuse poor communication, unexpected scheduling changes, billing discrepancies, or disrespectful treatment when a customer raises a concern. Based on my experience, I cannot recommend Flower City Tree Service.

I've used Mohr tree twice now and they were excellent for both of my emergency tree services. Most…read morerecently, a large locust tree fell on our shed and James sent his crew right away. They were fast, efficient, and left the yard spotless. I have a lot of trees in my yard and James makes fair and reasonable recommendations for tree work, which I appreciate! Highly recommend Mohr tree.

Overpromised and under delivered. Left all the tree roots in when we asked that trees and stumps be…read moregrounded up. They came several times to fix the issue, yet the issue was never resolved. Lawn is destroyed because of the tree roots that still remain and grass won't grow despite all the watering, seeding and reseeding.

Steve called me back within the hour, came out in 2 days for an estimate and completed the job…read moreshortly after. He and his crew did a great job. Did a heavy trim on my Bradford pear and oak tree. Cleaned up every scrap of debris and were careful of my lawn and landscaping. Has all the right equipment for the job. His price was very good. I'd certainly recommend him and will call again if I need work in the future.

Make sure you read ALL his reviews on ALL platforms. I submitted his website form quote, didn't…read morereceive any response for 4 days, and then when I don't reply to his email within 13 hours (all 15 words of it) - I start getting unstable messages. Do not so much as fill out his website form. Without further emails from myself, this morning I received a message letting me know that I am a piece of sh*t and a scumbag. If I am able to add the screen shots of the email thread, I will.

FANTASTIC!!!!!!!!!!!!!!!!!!!!!! They went above and beyond!!!!!! The outstanding equipment was…read moreimpressive. The price for the huge job they did was already very, very reasonable, and then they did so much extra work!! I cant recommend them enough!!!!!! Fabulous company!!!! 10 stars!!!!!!!!!!!!

Great experience with this company! Cool transformer-looking machines to reach the tops of all our…read moretrees with zero damage to our property. All work was completed in timely manner exactly as discussed and Dom was extremely knowledgeable so I feel great about the health of my trees moving forward!