UPDATE AFTER OWNER RESPONSE:…read more Thank you for taking the time to respond. I do appreciate the professionalism in your reply, and I also want to reiterate that my frustration was never truly directed at Kaila personally. My disappointment comes from the overall handling of the situation as a longtime returning customer. I completely understand that scheduling conflicts happen and that businesses have policies and time limitations. However, what was most frustrating was the lack of accountability or meaningful effort to make the situation right after the confusion occurred. As someone who has supported your business for years for special occasions like birthdays, Valentine's Day, and Mother's Day, I expected a little more customer care and consideration rather than an explanation of why the situation happened. I think what disappointed me most was that the response focused heavily on justifying the circumstances instead of acknowledging the customer experience itself. A little empathy and flexibility can go a long way in retaining loyal clients. I genuinely loved coming to Perfect Balance over the years, which is why this experience was so disappointing in the first place. ORIGINAL REVIEW: I've been a loyal customer of Perfect Balance Day Spa in Lodi for years and have regularly visited with my mother for occasions like Valentine's Day, Mother's Day, birthdays, and other special celebrations. Because of the positive experiences I've had in the past, I recently called a week before Mother's Day to schedule two "Slices of Heaven" services so my mother and I could treat each other for the holiday. Unfortunately, this particular experience was very disappointing. After confirming my appointment for a specific day and time, I received a call asking if I could move the appointment to 3:30 PM. I was understanding and accommodated the change without issue. Shortly after, I received another call informing me that if they were to keep the appointment, the "Oasis" portion of the service would only be provided for approximately 30 minutes instead of the full advertised hour. I politely asked whether there could be a price adjustment since the full service would not be rendered, but I was told, "Yeah, no." The receptionist, Kayla, made it seem as though she had already checked with a higher-up regarding the matter. She was polite throughout the interaction and even acknowledged that she understood my frustration and agreed that the situation did not seem right. Because of that, this review is not necessarily a reflection of Kayla personally, but rather of the management decision and lack of accommodation from whoever she had to answer to, whether that was a supervisor or the owner. I also asked whether another day could be arranged instead, but the communication felt hesitant and delayed, which ultimately led me to cancel the appointment altogether and make arrangements with Appellation aka Wine and Roses. It's unfortunate because I have genuinely supported and enjoyed this business for years. The 3 stars are for the quality of massages and prior customer service experiences I've received in the past. However, I deducted 2 stars due to the repeated scheduling changes, uncertainty, lack of accommodation, and unwillingness to provide a fair adjustment for a shortened service that could not be fully delivered as advertised. Very disappointing.

Took my mother in law here for a much needed spa day. Got the 50 min signature and 50 min lymphatic…read moremassage. Definitely want to thank Ashley T for here grace while booking the appointment. Truly a blessing really, and took all pressure and worry away. It was an amazing experience and highly recommend. Definitely look forward to going back and utilizing the oasis and all its perks! Also plan on getting a longer massage because it's so peaceful.

10/10 every visit! Beautiful experience from beginning to end! Massage is best in town. Steam room…read more, hot tub is a nice bonus.

I had a wonderful overnight getaway with my sister at Wine & Roses resort & Spa. Everything was…read moreBeautiful & relaxing, and CONVENIENT. Complimentary parking, & We did not have to leave the property which was wonderful. We had a great dinner at the restaurant, coffee at the coffee shop in the morning, & WONDERFUL spa services in the Beautiful & relaxing spa the next day which was my favorite part of the trip! I had a 1 of a kind massage with Michael, Which I HIGHLY recommend! He had a technique that I had never experienced before, & it was clear he was very knowledgeable & experienced, as well as talented in his craft. I will definitely return, and I Highly recommend a massage with him. Thanks Michael! We ended our stay with lunch at the lovely cafe. It was perfect :)

Totally awesome service clean environment and she very professional. I would recommend.read more

I would consider myself a massage enthusiast and have had massages from blind Thai practitioners in…read moreChiang Mai, to Bay Area hippies, to elite sports massage, to cranial sacral, to hot stone massage etc. My mom is a massage therapist and I appreciate people who do good work. I had a very good experience. Go and check them out!

Amazing massage! She does use a lot of pressure but, it was worth it. I highly recommend this place…read morefor a reasonable price.

Was getting a car smogged they said was gonna be a while so i went here to kill time worse…read moreexpirence all she did was rub my back no pressure nothing like if she didnt wanna be working that day it seemed if i ever go back hopefully i get a new person

First time here. Walked in and they served me in 10 min. Felt welcomed Loved my first set Denny…read moredid. He took his time and patience. He did what I showed him in the pic and came out so good. This is going to be my nail salon in town. Everyone is nice inside. Dip acrylic set ready for vacation now! See you in few weeks Denny!

Nails were done by Samantha! The salon is very clean and it seemed like sanitization procedures…read morewere being followed. I do think the price was a little steep for the quality, $60 for dip powder nails when the wall price said $50.. my nails are just a little bit misshapen but it's not super obvious I don't think. Overall I'll probably be back to try their other services, as it seems like my partner got a great quality manicure :)

Disclaimer : Best haircut I ever had!…read more I'm not even joking when I say John was hands down a hair whisperer he knew exactly what I needed and he made it even better I love love it I feel so beautiful and confident and like im 22 years old again I will definitely go back to them until they get tired of having me I'm so happy

I have wavy hair and it's hard to find a cut that fits my face and hair pattern. I spoke to John…read moreover the phone a week ago. He was very friendly and reassuring that he could help me with the look I was going for. A week later I had my appointment. Walking to into this place was stunning. Beautiful wall art and bright colored walls. I loved it. I showed John some pictures and he explained to me the type of cut I wanted. Every step of the way he explained what he was doing and always checked in with me about the length. He helped me style my hair two different ways. I have never had a stylist check in with me the way he did, he made me feel very comfortable in the length and style. Also the surrounding staff was also as nice as John. Thanks John for such a great haircut. I loooove it so much!

Do they have a male messuar cuz i just need to know. I kno this is q question but not sure how to…read morepost a question

The best, really recommended! Love their massages. I enjoy coming here whenever I need some stress…read morerelieved.

Great! friendly staff. They always give high quality service every visit. Very clean and modern…read moredecor which gives a relaxing vibe.

This is my favorite place to come! Was doing pedicures only before today. Got a full set done and…read moreI'm in love with them!!! They are so friendly and it's like hanging out with friends! Always a pleasure vibe.

Service from Denise is amazing! It's hard to get an appointment but only because she goes above…read moreand beyond and is great at what she does. Nice chill vibes while you wait...Definitely worth it!

Facial by Kayla...seriously does not get any better! She is amazing, I hope she has her hands…read moreinsured!!

I have trouble now using my hands to fix my hair these days. I was in town for a wedding & wanted…read morea nice hairdo for the event. Ulta was suggested to me, but it was the morning of the day before the wedding & I they had an opening. They did and it was a wonderful experience beginning to end. I will definitely be using this service again when needed!!

I arrived for my haircut appointment, which had originally been scheduled with a different stylist…read more Beforehand, when she called to confirm, her tone was noticeably passive‑aggressive, emphasizing that she had more availability if I was even going to show. When I arrived, she informed me that she only performs dry cuts and that most of her clients simply get a cut and leave. I told her that was fine, as long as she could ensure the cut was accurate. She clarified that she does not wash and style hair afterward, but that a wash and blow‑dry is included if requested. She did not section my hair at all. She cut it straight across while dry, which is not standard practice--an experienced stylist will still section properly even when dry cutting. The entire cut took about fifteen minutes, and I could immediately see that the right side was longer than the left. When I pointed this out, she insisted it was even, claiming she had "measured" it and that the difference was due to my part and the way my bangs were cut. She repeatedly tried to convince me--at times aggressively--that the cut was even, and suggested having another stylist confirm it. I agreed. She was unable to find another stylist, so she brought over a male manager who is not a stylist. He said it looked even, clearly repeating what she had told him beforehand. She then brought over another male employee, stating he was a stylist, who also said it looked even without touching my hair. He suggested she could cut more, but I declined, as I did not want her to continue cutting my hair. A different manager eventually checked me out. I paid $52 for a haircut that was uneven and poorly executed--something anyone off the street could have done. Her behavior was dismissive, overly forceful, and bordered on bullying. It is no surprise that multiple clients had canceled or no‑showed with her. Despite telling her I only wanted a trim, she also tried to persuade me into a different cut. Based on this experience, I will not return to Ulta in Lodi. As I was walking out the manager Mercedes could even see that my hair was uneven. Stylist pure laziness and in a hurry, after all it is Friday night.