I had a signature massage with Nancy and she was wonderful! This place is adorable and such a nice…read morelocally owned hidden gem in Lodi. Very relaxing - I'll definitely be back!

UPDATE AFTER OWNER RESPONSE:…read more Thank you for taking the time to respond. I do appreciate the professionalism in your reply, and I also want to reiterate that my frustration was never truly directed at Kaila personally. My disappointment comes from the overall handling of the situation as a longtime returning customer. I completely understand that scheduling conflicts happen and that businesses have policies and time limitations. However, what was most frustrating was the lack of accountability or meaningful effort to make the situation right after the confusion occurred. As someone who has supported your business for years for special occasions like birthdays, Valentine's Day, and Mother's Day, I expected a little more customer care and consideration rather than an explanation of why the situation happened. I think what disappointed me most was that the response focused heavily on justifying the circumstances instead of acknowledging the customer experience itself. A little empathy and flexibility can go a long way in retaining loyal clients. I genuinely loved coming to Perfect Balance over the years, which is why this experience was so disappointing in the first place. ORIGINAL REVIEW: I've been a loyal customer of Perfect Balance Day Spa in Lodi for years and have regularly visited with my mother for occasions like Valentine's Day, Mother's Day, birthdays, and other special celebrations. Because of the positive experiences I've had in the past, I recently called a week before Mother's Day to schedule two "Slices of Heaven" services so my mother and I could treat each other for the holiday. Unfortunately, this particular experience was very disappointing. After confirming my appointment for a specific day and time, I received a call asking if I could move the appointment to 3:30 PM. I was understanding and accommodated the change without issue. Shortly after, I received another call informing me that if they were to keep the appointment, the "Oasis" portion of the service would only be provided for approximately 30 minutes instead of the full advertised hour. I politely asked whether there could be a price adjustment since the full service would not be rendered, but I was told, "Yeah, no." The receptionist, Kayla, made it seem as though she had already checked with a higher-up regarding the matter. She was polite throughout the interaction and even acknowledged that she understood my frustration and agreed that the situation did not seem right. Because of that, this review is not necessarily a reflection of Kayla personally, but rather of the management decision and lack of accommodation from whoever she had to answer to, whether that was a supervisor or the owner. I also asked whether another day could be arranged instead, but the communication felt hesitant and delayed, which ultimately led me to cancel the appointment altogether and make arrangements with Appellation aka Wine and Roses. It's unfortunate because I have genuinely supported and enjoyed this business for years. The 3 stars are for the quality of massages and prior customer service experiences I've received in the past. However, I deducted 2 stars due to the repeated scheduling changes, uncertainty, lack of accommodation, and unwillingness to provide a fair adjustment for a shortened service that could not be fully delivered as advertised. Very disappointing.

This is a wonderful place to enjoy life. Great location, friendly staff and just a beautiful place…read moreto stay. Can't wait to come back. Don't forget to visit the spa, your body and soul will thank you.

Solid 4 compared to other spas I've been to. Bonus points for the trees and relaxing outdoor area…read moreand resting tea room with granola and fruit. While on the small side, I do like the spa and cold plunge. Shower, locker, vanity area could be more spacious and decorative. Service was fine.

Amazing massage! She does use a lot of pressure but, it was worth it. I highly recommend this place…read morefor a reasonable price.

Was getting a car smogged they said was gonna be a while so i went here to kill time worse…read moreexpirence all she did was rub my back no pressure nothing like if she didnt wanna be working that day it seemed if i ever go back hopefully i get a new person

Definitely will return. Can't remember her name but great massage.good price. Clean place. Great…read moremassage..

First time here. Walked in and they served me in 10 min. Felt welcomed Loved my first set Denny…read moredid. He took his time and patience. He did what I showed him in the pic and came out so good. This is going to be my nail salon in town. Everyone is nice inside. Dip acrylic set ready for vacation now! See you in few weeks Denny!

I was really excited to try this place as the lady I usually go to has recently retired. It's…read morebeautiful inside I was greeted by name, as I made an appointment right before I went. I was never offered a menu or told about services, the girl who did my service was very timid. She jumped every time I moved there was no foot massage. There was no clear idea about what I was gonna get or what I was paying the price was reasonable, but I would probably not go back as the number one thing. I'm there for is some pampering and foot massage. The actual pedicure results are only OK. It wasn't a very nice experience. There were quite a few technicians and it seemed like they were actually doing the whole pedicure. It's a possibility that I would go back, but I would make sure to ask who I was getting and to be able to review the services first as I was planning to treat myself today, but since the technician never spoke to me except for to give me the cost at the end that wasn't possible.

Disclaimer : Best haircut I ever had!…read more I'm not even joking when I say John was hands down a hair whisperer he knew exactly what I needed and he made it even better I love love it I feel so beautiful and confident and like im 22 years old again I will definitely go back to them until they get tired of having me I'm so happy

I took my 4 year old daughter in for her very first haircut. Kyiah was so nice and talked my little…read moreone through the whole thing. My daughter did get the wiggles at the end, but kyiah was so patient. We will back.

Do they have a male messuar cuz i just need to know. I kno this is q question but not sure how to…read morepost a question

The best, really recommended! Love their massages. I enjoy coming here whenever I need some stress…read morerelieved.

I love this place! It's clean and quiet. I was given water and a cookie! I've been to other nail…read moresalons and have never had that kind of service! The pedicure was awesome and relaxing. I will be back!

Very accomodating, quiet setting. I always like the job they do. They take their time.read more

Service from Denise is amazing! It's hard to get an appointment but only because she goes above…read moreand beyond and is great at what she does. Nice chill vibes while you wait...Definitely worth it!

Facial by Kayla...seriously does not get any better! She is amazing, I hope she has her hands…read moreinsured!!

The beauty salon in the back is so nice and does a good job! Been multiple times to get…read morehaircuts,makeup done and bangs. Workers are super sweet, but it Does get busy!

The staff here are always friendly and so helpful. I prefer this store over Stockton...seems less…read morechaotic. They have a good selection of products and for the most part are well stocked.