I never write reviews good or bad, this is my 1st... I own a nice home in Kent... stay away from this Business. Staff and ownership have ZERO Customer Management Skills...too many other companies out there, do NOT allow these Clowns to manage your property, list is long of their errors read more

I'm very disappointed with this company. I will not recommend their services to anyone. I have been using their services for more than 10 years but did not take action to replace them the first time I noticed issues. I had a medical condition and because I'm living out of Washington, I did not make replacing them as a priority as soon as the first issue arouse. Last year, December 2015, I have incurred unnecessary financial charges of $4,253.83 from Lakehaven which I believe was due to the lack of due diligence from the agents/property manager(s) to perform the fundamental duties of looking after my property. The accumulation of penalties, delinquencies and charges from Lakehaven started since 2012. A lien was also placed by Lakehaven to foreclose on my property due to the unpaid water bill. I have paid the Lakehaven bill with my credit card to stop further late / delinquent fee charges and lessen the stress that this was causing me. The customer service manager who the case was escalated to was even surprised and upset to see such charges when there was supposed to be a property management company looking after the house. The bill was being sent to ACI since 2012 and no one took action to remediate the situation. I had to intervene and call Lakehaven since I did not have a clue on what was going on. I was not getting copies of the bill. Rest assured, I also thought they were taking care of this that's why I procured their services in the first place. This is not the first time a mishap like this happened. In one instance in the past years, I have also accumulated a Puget Sound Energy bill of approximately $700 for a month since one of the agents showing the house left the heater on full blast for a few days. I have let this pass and completely absorbed the loss. I had health and personal life matters that need attending to make this my biggest problem back then. This time, the concern is about the accumulation of penalties, late fee and delinquency charges from the past four years. This was plenty of time for ACI to act upon and course correct but nothing was done. I cannot let this go. From last November to January, I sent out three checks totaling $12000, for the repairs, cleaning and purchase of appliances. I sent all check to ACI in a reasonable timeframe. I was hoping that ACI will take action to at least purchase the appliances on holiday discounted price but they were not. I thought the agents will help control the expenses as they were supposedly aware of the issue with the water bill already - until now, the appliances were not yet purchased. I'm disappointed that no one in ACI seems to care that I'm shelling out money to put everything under control especially on the Lakehaven bill which should have been prevented if ACI acted upon it in a timely manner; for the last two months I have already expended approximately $16500. The tenant has left my property since September 2015 and until now (February 17, 2016), the property is still vacant. I thought the rental market in that area is doing well right now. I don't understand why it is still vacant. Last year, the accounting department failed to deposit the rent to my account for the month it was due. I had to reach out to the agent after a month to get the rent or it could have been forgotten, otherwise. When the agent handling the property left around November 2015, she did not mention any outstanding bill, but a bill of $438 from just surfaced from last July. I don't think this company can really deliver services "Around the Clock" (contrary to the name). I've sent the president an email and a hardcopy to get reimbursed for at least the Lakehaven charges of $4,253.83. I have not heard anything yet. The headaches that come with it and what I feel was a breach of contract to look after my interest, I'll deal with those later...But I'd like to warn people who are thinking about using their services -- do think twice or suffer the unnecessary consequences. Stay away or you might end up hiring a lawyer later on for a legal recourse even if you do not want to. read more

In my opinion, this outfit is a joke and incapable of managing an ice cream stand let alone HOA's. Rules are selectively enforced. If you are a white family and violate the rules of the HOA and people complain the HOA does nothing. Yet they are happy to slap you with fines that are not even legal if you are a minority it seems. Hope this outfit goes out of business soon, I would not buy a home under an HOA managed by them again. read more

One of the worst companies I've ever dealt with! My wife and I applied to rent a home recently that they were trying to rent out. We were told that you have to pass a credit check which we did not pass. My wife and I were told some time ago that this may be a problem when loosing our home in a foreclosure and to save up for the future because we may have to pay up to a full year in rent to be able to rent. I called and left several messages with the broker manager Suzanne and left emails for a return call back. They never called me back even after we offered a full years rent and a non refundable security deposit. When I finally reached someone they said that their policy's and procedures prevented them from approving our application. I feel sorry for the homeowner because the house is still vacant and Around the clock turned their back on over $21,000 to secure a tenant for the house. Horrible customer service for everyone! read more

The Homeowners Association is the single biggest blemish to the Trail Run neighborhood. The Handbook says that guest have 24 hours in the guest parking spots. My family is in town and has their truck is parked in the spot. My neighbor called today as we were heading out to tour Seattle that the truck had gotten a tow notice. This is the just the most recent in a long string of annoyances. James is our representative there and he does not return phone calls or emails. If I were you, I would not move into a home managed by Around the Clock, Inc. read more

I love how they try to hide the real reviews but the reviews they "don't recommend" is the reality of how terrible this company is. The photo attached to their Yelp account is from my rental and took 3 months and 3 different contractors to fix. That's their style, rent shitty properties and take absolutely no accountability for correcting the issue. I lived in a house that the large sliding glass door rotted off the frame making it impossible to stay warm with the large air leaks. Do you know how long it stayed that way? 8 months. Eight months and over a handful of random contractors with no credentials in and out of my home to find the cheapest rate as opposed to owning their landlord responsibilities. They are lazy and greedy and when this so called business goes under, which is absolutely certain if they continue this behavior, it will be a great day. Read the real reviews I'm not alone. read more

Since I've been looking for a new house to rent, I keep running into Around the Clock properties. Even though collectively my finance and I make 5 times the rent, we do not qualify to rent from them, because they will only consider ONE persons income. My finance was $100 short of the 3 times the monthly rent needed to qualify. Needless to say that I've been looking around for a couple of months and the one thing that I've noticed is that their properties stay on the market for A VERY LONG TIME. We had driven by a couple to check them out and they were all over grown, no upkeep. Just these empty houses sitting there, because their qualifications are too high. They also require you to fill out their application BEFORE you even see the houses!! So, they expect people to pay and have their credit and background check, and you might not even still want the house after viewing it. I've never heard of such things. If you are renting out your house and looking for a property manager and actually want someone to rent your house, I would go see Invitation Homes, Windermere, ANYONE ELSE! I wouldn't recommend this company to anyone. OH! And I can't forget to mention how rude the people that work for that company are. I'm not surprised no one on here has anything nice to say about them. read more

I wish I could give them negative points. I have lived in a condo since 2010 and they have literally done nothing I requested. I am now trying to sell my unit and Suzanne has scared off half of my potential buyers. One of the listing agents even referred to her as a "b" word. Suzanne is slow to respond, unhelpful, and just down right rude. read more

Called to ask a few questions and the guy I talked with was very rude and short. Not a company I would want to deal with.

All I can say with this company is save your money and do not hire them to manage your property. Reason why is they will do nothing as far as managing your property and then you will be forced to go after the tenants to recover your losses. They will do nothing as far as maintenance and will try and over charge for any services rendered. They really are useless and do not take care of anything you ask for without a hassle. read more

As a renter, I've loved working with Around The Clock. James is the man, and he's been extremely prompt with maintenance issues in my unit. I've met a few other people from the team, and they've all been quite helpful, especially during the move-in process. It's been a straight forward process with no surprises. I'll be glad to keep renting from them! read more

I am a homeowner and prior board member in a neighborhood which Around the Clock Manages. As a prior board member, I thought they did an excellent job. Board members are volunteers from within the neighborhood and Around the Clock helps the board to enforce the CC&R's which are established. My experience as a board member was the neighbors who were the least satisfied were those whom did not participate, were delinquent with their dues or did not maintain their properties to the standards established in the CC & R's. The CC&R's are provided to everyone prior to buying a home in the neighborhood and they have the option to not buy based on the information provided prior to a purchase. It is unfortunate that when homeowners fall upon hard times that they blame the management company for enforcing standards which are established to retain the value of the neighborhood. read more

They tell you that things will be taken care of as in maintenance, reimbursement for fixing issues in the home and nothing ever happens. Only emergencies will be taken care of; otherwise the will blow you off. You are on your own with Around the Clock Property Management. They get the best candidates then ignore you. read more

We rented from them for 4 years and things in the house needed repair and the roof was leaking . They came to fix the stuff that needed to be fix and next thing we know our rent was raised $400.00 more. Then ask us to vacate the home in 20 days. I have kids and when they ask us to move vacate in 20 days we didn't know what to do. So we seek help from a realtor who was willing to help us buy a home instead of renting from them. Their fees kept adding up and it was just ridiculous. She agreed for us to stay their an extra month so we can find place to move, next thing we know she sent the papers to their lawyer to deal with us after she agreed. Called her and won't pick up why she changed her story. She was just not professional enough to deal with people who pay their rent every month. She was just plain rude and we wish we never rented from them in the first place. But thank her for putting us out of their homes now we were able to buy a home and don't have to deal with them anymore. These people have no hearts and don't deserve any good comments. I feel sorry for owners who would want to use them to rent their place out. Just want people to know that. read more

Me and my partner moved into a apartment in Kent and we signed the lease two days before they put papers on the door stating that they were going to bring Bed bug detecting dogs around the building. Turns out our apartment was infested and they knew about it before we moved in. we lived there a total of 13 days in which we lost all of our personal belongings because bed bugs are nearly impossible to get rid of and we even slept in the bathtub for a couple of nights because a bed bug infestation is hell and they will crawl on you all night and feed in threes. They wanted to treat only certain apartments instead of every single one (because bedbugs run from apartment to apartment if you try to kill them) even though it was a fairly small building because they are cheap and dont care about peoples well being.This company is awful, We are thankful to be away from those blood suckers, and im not just talking about the bedbugs. Truly sorry for anyone who has to deal with these people. read more