I'm the president of the Board of our association. I'ts hard to know where to start with how awful and costly it was to work with this worthless scam of a company. They neglected invoices, leaving us in arrears with vendors. They mismanaged our property, refusing to visit or saying they had visited when we knew they hadn't. They didn't show up for meetings. They canceled meetings the day of. They failed to notice billing issues that wrecked our vendor accounts and then refused to fix the problem. They told us repeatedly that it was not their job to manage our community. They refused to tell us how much money was in our accounts or answer any accounting questions. They accused our Board of being unresponsive because we didn't answer emails within an hour or two and then ignored us when we did answer. They completely ignored our residents, including during emergencies. They didn't provide any emergency contact number for our residents, and when our Board members tried to contact their after hours emergency vendor they refused to take any action without Bell Anderson's approval. They didn't answer our phone calls, text messages, or emails for days on end and then when they did answer they were curt and maliciously unhelpful. Their community association manager refused to take part in meetings. Bell Anderson's policy is to not take minutes during meetings, forcing us to hire an outside contractor to attend meetings and take minutes for an additional $400/month on top of their management fee. The association managers they assigned to us were a 90 year old man whose executive functioning abilities were long gone, and then when he finally retired they gave us a woman who *openly* treated us like she hated us from day one. Meanwhile, through all of this and much more, they had no trouble pocketing the management fee check month after month. When we finally had enough and planned to fire them, they got wind of it and "fired us first", stopped paying all our bills, and refused to cooperate with the incoming new mangement company. The owner of Bell Anderson and the operations manager were unapologetic and arrogant through all of this. If you are considering hiring this company, please don't hesitate to reach out to me at onetaothree @ gmail, I have many references and testaments to what a horrible, incompetent, outright toxic company Bell Anderson is. Thank you for reading all of this and please don't hesitate to share it as widely as possible. read more

Bell-Anderson & Associates - The sign outside our condo complex. - Property Management Near Me - Auburn, Washington

Debi was always great to work with. Highly recommend. Communicated promptly and very attentive to the needs of our community. read more

For the past two years, Terri Hollis has been an outstanding pillar of support for our community. She is not only friendly and incredibly responsive to all my questions and requests but also a wealth of knowledge when it comes to managing our home projects. Terri is exceptionally trustworthy and reliable. Our community runs significantly smoother now that she is on board--I genuinely don't know how we managed without her! I am very much looking forward to many more years of working together. read more

I've worked with Bell-Anderson for our HOA needs for the last 3 years. I have found their team to be Professional, knowledgeable, and Responsive. Overall, Bell-Anderson demonstrates a strong commitment to quality service and dependable property management practices. I appreciate their reliable support and would recommend them for property management needs. -Campus Village Townhome Community read more

Serving on a homeowner's association board for several years that Gayle at Bell-Anderson manages. When the job needs to get done, having Gayle on the team is invaluable, with excellent organization and follow through skills. read more

These guys sucks ass. When is times for them to collect money or complaining really fast but if you need something repaired done don't even bother to ask them. read more

After years of frustration with another mgmt company our HOA made the switch to Bell-Anderson 3 years ago. Debi has been great to work with and very patient. Past issues were addressed and her guidance is straightforward, clear and exemplifies her knowledge. She quickly responds to all communication and above all she is a great listener. The confidence we have in Bell-Anderson has eased a lot of tension often experienced by board members. read more

Quail Run Swim & Tennis HOA is lucky to have Terri as our contact property manager with Bell-Anderson. She goes above and beyond on many requests and has great communication and follow up skills which is very appreciated. She goes out of her way to attend several of our HOA meetings and joins in the discussions with great feedback and suggestions. She has provided us with vendor requests that have proved a success. She is a great asset to Bell-Anderson. read more

Regarding the times I have worked with Terri during her tenure at The Village at Single Creek, she has been attentive, responsive, has solved issues in a timely manner, if possible, and has followed-up to ensure issues are resolved. I appreciate her work ethic! She has always gotten back with feedback. read more

2025 update - they still suck. When requesting minor maintenance repairs I just get ignored. No replies or follow ups to emails. How is this company still in business? read more

Bell Anderson (BA) may be the worst property management company in this area. Over the years, I've witnessed their lack of follow through on several projects laid out by our community. The last of the series of negative events on BA was when they sent out a special assessment on our community and never made clear what it was used for. There is a reason why BA got an average of 1.5 star review here. Avoid at all cost. There are more reputable property management companies in this area. read more

If I could offer zero stars I would! I am a home owner at a condo complex, and consistently (as other reviews would attest) there is a lack of professionalism and courtesy whenever Bell Anderson is called upon to provide....drumroll please....property maintenance! It seems as though they will not offer any advice, resources, or proper understanding of the CCRs or the insurance coverage of the properties they are supposedly managing. So I finally think I discovered the issue today amongst the heated email chain I find myself in; Bell-Anderson doesn't actually serve the homeowners that pay the HOA to fund the bill that pays them to help manage the property! They are ONLY concerned with 'HOA approved projects', so if you have your typical maintenance issue and you don't know whos responsibility it falls under, you can count on ZERO understanding, ZERO courtesy, and ZERO direction on how to address the issue! Bell Anderson is a consistent bottleneck on maintenance issues and will refuse to even consider the possibility of researching your problem to help determine a proper protocol for dealing with......(you guessed it) PROPERTY MAINTENANCE REQUESTS unless they are deemed the responsibility of the HOA....so how do we determined whether or not Bell Anderson will manage a maintenance request? NOBODY KNOWS! Not only do they exhibit poor understanding of logistical protocols for actually DOING THIER JOB, but they are extremely rude and unapologetic about it in the process as well! Lovely! read more

I have lived here for less than a year and already I have seen the rude behaviour and lack of management. They lock themselves in thier office, do not answer calls and for the last 2 months they have not paid the trash bill and the trash has built up on the corner. Instead of paying the trash bill and letting it go they decided to write me up for leaving the trash bin on the street corner. So this is my way of writing them up. Do not move here or let these people rent your property out. They lie, deceive and then blame others for thier instabilities as a manager. read more

I rented a condo thru this property mgmt. All in all, I had a good relationship, so I thought. During Covid when ppl were excused from paying rent (but they did not realized u have to pay it all back) I was on time with my rent. The owner of condo was a very human person which in the realty world is hard to find. After 15 yrs of renting the owner decided to sell and for me it was unaffordable to purchase, sadly. I put a lot of love in this condo, little things such as concrete blocks to step out to the back backyard for the condo has sunk into the ground, and many other lil things like pressure washing concrete backyard, concrete front yard and sometimes the garage that made the condo a lil more comfortable, nice looking and viewable. A few weeks before I received the call of selling the condo, I broke 2 L vertebrae and was unable to walk, sleep, drive even move. My sister drove over from ID and did ALL my packing for me which I was blessed for she has rheumatoid arthritis which gives her a disability. I was given a 3 month notice but did not want to pay rent for a place I was moving out of. I was forced to pay a moving company becuz of my injury and left a large piece of furniture in master bedroom, which the sellers now have in their photos, and small desk and chair, 2 bar stools which I felt they could use as staging for I was unable to move myself due to major back injury. The sellers moved those items into the garage as also seen in the selling photos. Good renters r hard to come by for on time payments, keeping place livable and clean, ect, I was one of those GREAT hard to come by renters. When a home is put up for sale, the normal things happen...painters, deep cleaners ect. When I called Maria at Bell-Anderson regarding my deposit, I was unfairly denied any returned deposit monies. Gary the condo owner treated me as a human being, unlike Bell-Anderson. read more

Overall, a poor experience. Communication with Margene was poor. We never got a single phone call from here until we were a few days late on our last payment. We gave her almost 60 days notice that we wished to leave early. They waited as long as possible NOT to advertise. We paid for a full month at the end and left 3 weeks early. We left it in great condition, cleaned carpets, etc. We were Nickle and dimed on our security deposit and charged outrageous amounts. Don't expect a relationship and make them fix everything. Check out all the other horrible reviews!!! read more

I have used this company to mange the renting of my house for over 6 years and the communication is TERRIBLE. I pay them 10% of the rental revenue and OVER the first month rent and for that money they won't take calls, make repairs without authorization, don't have a "live" person to reach when there is problems. I had an issue and they refused to even speak with me, would only email. Worst customer service. I can't believe that when I have an issue they wouldn't even call back! If the management would actual have called back I would have left the review but I can't believe with as much money as they have made from me I wasn't even worth a return call. read more

This is the worst property management company I've had the displeasure of dealing with. I'm a good tenant that pays her rent on time and doesn't cause any ruckus and I was threatened twice on having to pay for something that wasn't my fault. Kasey Medina treats people like they are so beneath her and I guess she gets away with terrible sense of customer service or lack thereof because her family owns the business? I've never been treated by anyone ever let alone someone who I was giving money to every month. I loved my apt and wanted to stay but the stress these people caused me was not worth it and I moved out. If you can avoid this company please do at all costs! read more

Terrible property management firm. For the amount you're paying each month for them to manage your property they hardly anything. They don't communicate with you even when they authorize thousands of dollars worth of work. No one ever answers the phone there and they answer your emails. If you have an issue they don't let you talk to anybody but you're one property manager representative even if that's the person you have an issue with. I will be taking my business elsewhere. read more

First of all I'm not surprised that there are 2 * I am surprised they have even that high a rating. I don't least from this company but I've dealt with them being a neighbor of Garden Townhomes complex on the other side of my fence. I live in a 55 and over community and me and my neighbor Al have been dealing with the condos crabapple trees now for years. All year long we fight these trees first of all blossoms drop all over yards which we clean those up and then crabapples drop all over our yard we clean those up day after day after day then when the crab apples finish then we have to deal with the leaves falling. I almost got hit by a couple of branches that broke off and fell from the crab apple trees whike I was working out of my yard. I haven't been able to enjoy my deck all summer because of the crab apples dropping so hard. I contacted Bill Anderson the representative handling this condo association for Garden Townhomes in Federal Way is Gayle Duff. she said she got the board to approve getting the trees trimmed that go into the condo association took them forever to get their arborist out here. They showed up yesterday was so excited thinking I wasn't going to have to deal with this issue much longer. Come to find out all they did was just trim only the limbs hanging on our side of the fence they did not trim any of the limbs that go hang out over there roads nor did they trim the trees from the top or touch any of the trees on the other side street. I figure they didn't want to pay it was too inconvenient for them so they would rather have seniors out crawling around in the yard picking up crab apples and raking up their leaves when it's not even their trees. My neighbor Al will be 80 years old in a few weeks. The arborist left his yard a mess in with crab apples and leaves all over the place for him to crawl around yesterday and clean up. I am so disgusted with this Association. They don't care about anybody!!! They don't care how hard it is for seniors to keep up their yards even though it's their trees that are causing the hardship my yard is full of crab apples and leaves that the arborist left for me I am so disgusted and disappointed with how people are!!! They only care about the money not senior citizens read more

Dawn and Celeste were super helpful in getting us into a beautiful condo up in Lakeland Hills. We really appreciate how quickly they were able to get us through the process. We literally got a decision in 24 hours and they helped us get the place we really wanted. read more

DO NOT associate yourselves with this company. From a renters perspective it was the worst experience I have ever had. They are only interested in the sale and not the consumer. Maria was the person who helped me and was extremely unprofessional. She ended up renting out the location we had vested in and agreed to move-in, from right under our feet. After already having paid for and filling out the application process and also having my deposit in hand. All I receive is a brief e-mail saying "sorry its been filled" as I was on my way to their location in Kent to leave my cashiers check as a deposit. COMPLETE waste of our time and effort. I wish Yelp would have ZERO stars as an option. read more

I read all reviews every body is right . This is bad company we pay home owners association every six month but they don't do there job . Behind my house over they fence they don't cut they grass . I send soo many emails to Heidi. Look she don't care about now last step I have just go to court . read more

Bell Anderson is such a rip off. Surely there are better condo management companies available. They give you no help, even for the simplest tasks such as filling out a simple form showing account t status. They charge $100 thru HomeWise docs for a five minute job. Don't hire them. Check reviews and find a better company. read more

Have rented for years and while the property owners of the house we rented were fantastic, Bell Anderson was hands-down the worst property management company we have ever had the misfortune to deal with. I cannot in good conscience recommend them to anyone, whether renter or homeowner. Also, the "Dawn H." review with 5 stars on 2/23/2016 is an *employee* with them. Perhaps not the most unbiased reviewer. Look at the majority of the other reviews and that will tell the real story. read more

I'm writing this because IF I HAD DONE AS BELL-ANDERSON INSTRUCTED, I WOULD BE ABOUT $9,000 IN DEBT. I've owned a unit in Hillwood Condominiums since 2011, a property managed by Bell-Anderson. Dues are $360 a month, and I can't think of anyone who thinks they're getting their money's worth. My first major problem with Bell-Anderson, however, came in 2014. It happened when one of my renters brought bed bugs to my unit. Jenise Doty, the Hillwood representative at Bell-Anderson, suggested that I use AAA Pest Control. I called about 6 extermination companies and AAA was easily the most expensive. They also required at least 3 visits and wouldn't give exact pricing. I found another company, EcoElite, with exact pricing and great reviews. I used them and the bugs were completely killed in one visit for less than $400. AAA would've been well over $1,200 and required a minimum of three visits. When I told Jenise about my success and suggested that other landlords could save hundreds of dollars and weeks of waiting using EcoElite instead of AAA, she dismissed my experience completely. This was my first clue that Jenise didn't care about Hillwood owners or how much money came out of their pockets. The second almost put me into debt. In January 2015 my unit experienced water leakage that seeped into other units. Bell-Anderson chose a company called Go Rooter to fix the leak. The plumber, Will, couldn't complete the job, so they had to send a second plumber in about a week later. Will also took his lunch break during my job. The second plumber was good, however. The MAJOR ISSUE happened with a company called Servpro, another company, like Go Rooter, that was hired by Jenise without my consent. Servpro was hired to clean up the water damage. Their initial estimate was just over $4,000 and included the destruction of ceilings of bathrooms in 3 units. This meant Servpro was going to tear up ceilings and that I would've had to find and pay a separate company several thousand more dollars to put the ceilings back, roughly 2-2.5 times as much as it would cost to destroy the ceilings. This seemed not only extravagant but also suspicious and possibly unnecessary, so I hired a second company to get their opinion. The second company discovered that Servpro was in fact wanting to do work that didn't need to be done, so I politely called Servpro and told them I had made other arrangements and I wanted them out ASAP. By the time Servpro came and collected their dehumidifiers 1 1/2 days later, (thankfully Servpro didn't charge me for the 1 1/2 interim days) they took more measurements and discovered that no further work needed to be done; I didn't need the second company to do a thing When I tried explaining to Jenise how I turned $10,000 in damage into $800, she didn't want to hear it. I tried to tell her that the companies she's using are the most expensive on the market, and that other companies should be used. She could at the very least deal with companies in a way that would get better prices. Servpro can have reasonable prices if you deal with them the way I did. But if I had done as Jenise advised I would have been billed about $10,000 in total and would've had to take out a loan to pay it off. The insurance deductible would've been exactly $10,000. When I gave Jenise specific examples of how I turned $10,000 in damage into $800, she didn't want to hear it. Instead she insisted that her companies were the best and proceeded to give me a string of misleading reasons as to why other companies wouldn't work, no matter if they were exterminators, plumbers, or anything else. She probably thinks she can get away with lying to me because I'm young and this is my first property. Although I've had several neutral and a few negative experiences with Bell-Anderson, I have still failed to have one positive experience with them. I hope this review will help you protect yourself against people like those at Bell-Anderson. read more

I am giving one star because there is no zero star option. Bell-Anderson manages Holy Glen Condominiums where I live and I'll tell you place is horrible. There is a pond on the premises, looks nice though but frogs population is huge and management doesn't want to do anything about it. Stay away of this place unless you want to pay for a privilege to sleep with earplugs read more

This company is shady!!! They mismanaged our HOA funds, didn't abide by the RCWs/State Law and misappropriated our HOA funds. They were freely writing checks to the builder and the builder's personal attorney for matters unrelated to our HOA. This company is straight ghetto and highly unprofessional. The good reviews about this company are fake. Run HOAs as far away from this company as possible. They resigned from managing our HOA because they knew they would be facing a lawsuit that the builder is now facing for the issues we brought to their attention about the financial misappropriation of our HOA funds. This is the absolute WORSE management company out there. read more

Bell Anderson has been working in the area for as long as I can recall and I have had multiple opportunities to refer their services to clients of mine over the years as well as having them advise and assist with my own rental properties. This team of professionals is able to make the role of Landlord a more rewarding and less stressful experience. I highly recommend their services. read more

Impossible to get to accounting department via phone. Called in and the only way to reach them is to leave a message, so that accounting department can return call later "at their convenience". read more

Really awful. I have a house in Seattle, I live in CA now and rent the house in Seattle. I hired Bell Anderson to manage that rental. They are really good at collecting the rent and taking their cut. But they are terrible at managing the property and they spent my money like there was no tomorrow, and often doing work that was not authorized by me or necessary for the house. Yet work that I had specifically asked for, such as trimming the branches over my gutters, they did not get done... . Their right hand does not know what the left hand is doing. If i want to know anything about the property I have to communicate with 3 different people, the person who is supposed to be my manager, the maintenance coordinator and the accountant. Sometimes i have make several rounds between them to sort of figure out what they did and why they spent so much money unnecessarily. I feel relief to have finally broken away from Bell Anderson and given my property to another much more reasonable manager who works for a different management company. Should have done so 2 years ago. It was an expensive lesson, but I think I learned it now. read more

HELL NO. First, I wish I could understand the strong Russian dialect a little better. Next, THEY ARE USELESS. Constant issues with overdrawing, then sending late fee notices, then not being able to understand what they're saying (Russian dialect)...then not being able to log into the account MULTIPLE times, having to change my password every time in order to correct the overdrawing/late fee situation, then calling back Russian lady repeatedly, only for her to get sick of me and tell me there's NOTHING they can do to help me log in online when I'm having the SAME problems I've always had and they've been able to reset my account (as usual)...then Russian lady tells me that all of the sudden they have nothing to do with their own website (what?) and that I have to call mutual of Omaha bank to be able to get a new password for the bell-anderson account???? WHAT??? So now, I was on hold with mutual of Omaha bank for 10 minutes to only get a recording saying they aren't available!!! BELL ANDERSON IS HORRIBLE AND USELESS!!! Stop overcharging me and get your crap together and get some customer service to help your customers with the mistakes Bell Anderson has made!!! read more

I am only selecting one star becsuse I have to. If you are looking for an HOA, look elsewhere. This company is awful at managing and they refuse to even offer any kind of assistance. Even if you have a simple question, they arent helpful and their response is always rude. read more

First and foremost, I will warn you, this is not a happy review. Bell-Anderson is our HOA property manager for our town home community in Kent. We have owned a home in the community for 5 and a half years. When we first moved in, being new to HOA's, we did get a letter or two regarding non-compliance issues. The first one was when we installed a window A/C unit and put up (I know...it's tacky, we were young, bear with me) a board to cover the rest of the window. We received a letter telling us to "remove the shelf that it was sitting on". Strike one - obviously the issue was the board in the window. We fixed it with Plexi Glass and all was well. Second issue - we received a letter telling us we had a "broken window screen on our NW window". Well, that window belonged to the unit next to us. The owner before us owned cats - so there were a few scratches in the screens. Nothing was actually broken though. Strike 2. We replaced all the screens and all was well. Fast forward to a month or so ago - this is what has me really riled. We moved out and rented out our townhome. The renters had a couple of violations. We received the first letter regarding the parking of a van. We resolved the issue. A month later, I received a nasty email with photos informing me that the renters are putting/storing? their ladders on the grass (obviously unacceptable) and that this was the SECOND letter and that the issue would result in a fine if not fixed immediately. I replied asking where my FIRST letter was - I did ask a few other questions, but out property manager ignored the first regarding out first warning letter. I responded again to her message and asked again. Still ignored the question. Finally I sent one just asking straight out - I was a bit angry I admit. If you're going to threaten to fine me - let me at least take care of it! We have a good track record with fixing issues and don't deserve nasty emails - they are so unprofessional! Anyway, I receive an email finally stating that "Jane Doe (name removed) says she didn't send the original letter. She says she is sorry". Ummm...How about YOU'RE sorry for being so rude? And how about ADDRESSING the issue of not sending out these important letters! When we are talking possible fines and liens against a property - the paperwork should be done correctly and sent out accordingly! I mean really, its what our HOA (and thereby us) is paying them to do. TOTALLY unacceptable. Fast forward to tonight - we received a letter stating the fireplace needed fixing and they provided a company and number to call. Ok, well we had the fireplace fixed a year or so ago and wanted clarification on what was wrong. My husband proceeded to call our property manager for some clarification. They should have records right? She proceeded to tell him that he wasn't a chimney company and the phone number he needed was provided in the letter he received. This was all done in a rude and nasty way (go figure). For my husband to complain about someone, it's got to be bad. She was in no way helpful. If there was nothing she could provide - then just say that and don't be wench (sorry) about it! I mean, they are supposed to be professional. Anyway - in short - they are HORRIBLE property managers, they are unhelpful, rude, and cannot get their paperwork straight - resulting in how many fines to poor homeowners that never got their letters, I wonder? I see that they also manage rental properties - YEAH that's never going to happen for us. I cringe and do a facepalm every time I see a Bell-Anderson sign - stay far, far away if you have a choice. read more

I did notice that all the other negative reviews were not recommended! That is a little scary to be honest. I wish I had seen them before dealing with this company. The biggest complaint is the rude rude did I say rude employees! One in particular that shall remain nameless. There are a lot of good property management companies out there... this I am sorry to say is not one of them. read more

Dawn Hardley at Bell Anderson is the one you want to deal with here. She guided me so well through the confusion and fear of renting my house. She answered my calls right away, calmed me down when things did not seem to be going right, and was so optimistic. Then when I needed a lock smith as soon as possible, or anything that I forgot to do and needed as soon as possible, she was on it. She met with me and my tenant at late hours. She went the extra mile and then some. She raises the bar as far as property management. Just call her. You will save yourself so much energy, time and money. You won't be able to put a price on it. read more

Bell-Anderson took over managing my HOA and I'm not very happy about. The manager for my HOA is rude every time I call. I was concerned because I knew that my HOA dues were coming up and I still hadn't received the bill so when I called to check on it, I was told that they were sent out weeks and I should have gotten it by now and my payment would be considered late because it was my fault I hadn't gotten the invoice. Well come to find out the HOA had my address wrong! are you serious?! My dues pay Bell-Anderson and you can't even get my address correct. any time I call I get the HOA managers voicemail and she doesn't return calls so I have to keep calling, then when I finally do get a hold of her she tells me to email her. read more

We live in a condo assoc. managed by BA. They have terrible customer sercive, do nothing but give us the run-a-round when asked questions regarding our monthly Dues and the property in general. They can never give us a straight answer and we hear multiple excuses why stuff is not done, but paid for (by us). Our assoc. pays this company upwards of $46K every year for a small Condo assoc (Less then 50 units). $46K, to get the run-a-around and very rude people to have to deal with about your home/community. It took 3 years of constant e-mails to our specific property manager to finally receive the paperwork we had been asking for. WOW! Way to go BA. Take our money and leave us hanging in the closet. Your top notch....Please, insert sarcasm here. read more

Bell-Anderson started off on the wrong foot with me and left a terrible impression. When scheduling to view one of their homes they were renting, one of their property managers was kind enough let me view the home on a Sunday, but she forgot what time she originally scheduled the appointment, then changed it that day and didn't remember she did so, therefore she was late. She didn't really know a lot of the questions I asked in regard to the property and that was frustrating. I was also told two different time frames for how long it would take to hear back after I turned in my application. The longer time frame surpassed and I had finally had to be the one call and get an answer. Surprisingly enough, the lady knew what the answer was and it made me wonder how long she had known. The only positive out of the whole experience with this company was that they were kind enough to refund my application fee. I wish that they would have received more of the specifics that the owner was looking for in an applicant because I wouldn't have wasted a week of my time waiting to hear back or even bothering to turn in my application at all. We are all human and make mistakes, but the lack of communication and the fact that I had to follow up to do business was disappointing. read more