I bought a wooden Adirondack chair from this shop and within three years of gent use and care, one…read moreday out of the blue one leg collapsed into soft powdery chips. After examining the chair I found out that the wood has a knot inside that was not properly treated and likely was rotting when the chair was made. That rot spread and over time destroyed two pieces of wood, including this leg, from the inside.
I contacted Elizabeth at the shop, offered to drive the chair to her shop and pay for reasonable expenses - only asking her to coordinate a repair. Yet Elizabeth replied to say that the chairs were sourced from a non-professional artist; and that partly because this artist uses pine wood which is not best fit for outdoor furniture she is no longer buying from this artist. As to why she sourced the pine chair from the artist in the first place, Elizabeth said that she was still learning about wood back then - yet she still washes her hands clean of any responsibility to help me save the chair.
Furthermore, she repeatedly suggested that I somehow did not care for the chair properly despite the fact that the rot was inside the wood, inside the paint - the layers of paint the store sold me on as weather proof.
When I finally reached the maker of the chair, they replied that they were making the chairs as a hobby and believe that a knot rotting inside at the time of making is not detectable and thus selling a chair with a rotting knot covered up with paint is somehow acceptable. They did explain Elizabeth's sourcing process - the makers went into Elizabeth's store while vacationing and showed Elizabeth photos of the chairs they made as a hobby - and Elizabeth bought them for resale! No quality check, no standard.
Even after the makers admitted the rot was likely already there when they made the chair, Elizabeth insisted that this chair, rotten and collapsing within three years, was at its "natural life span" - what a scam!
I do NOT recommend this shop and I would urge all existing customers to reach out to Elizabeth to ask about her sourcing process and quality control approach. As for me - I am now determined to hold Elizabeth accountable through all avenues - regulatory and litigative. Seeing a chair my family adored collapsing is painful and Elizabeth so far only added to that pain, not what I would have expected.
