This Wells Fargo Bank in Montclair used to be my go-to bank whenever I needed to help my Mom with exchanging small bills to larger bills. However, several months back they closed on the weekends... not sure why... maybe due to staffing issues as a result of COVID-19... who knows. Prior to their weekend closures, I had very good experiences with this bank. It's a good size bank... lots of space inside. Bank tellers were pleasant and smiley... that's always nice. They made the transactions go very smooth. They were staffed with 4-5 bank tellers at a time which was great especially on the weekends. Security guard at the front entrance was friendly and helpful. Its location was perfect because it's near the place where I would pick up my Mom from for our Saturday San Gabriel Valley food run LOL. Maybe one day, they'll reopen it back up on the weekends. Until then, I'll be going to another Wells Fargo Bank. Happy Banking! read more

I went into this bank twice in the last week. The same nice teller lady helped both days. I did two different POS's and she was experienced enough to handle. No issues. I'm glad she validated my info, made sure they were my accounts, and monies were deposited immediately in my same account. Side note... this branch for WF is open Monday through Friday, not on Saturdays. For weekday business I would definitely come back here! read more

We needed some transaction history for our records to give to our lender. And Stephany was the one that helped me initially. The initial paper that was printed our lender didn't accept since it cuts off a certain part of the document. I went back in and someone else helped me and she was off the bat not helpful. She just kept insisting that it cannot be done and that there's no way for me to get a printout that doesn't cut a part off. I requested for Stephany and waited for her. And let me tell you ! Stephany got it ! It wasn't easy she kept having to print multiples one to see what would work. And after the 5th try she got it ! I almost cried. This was a time sensitive matter and she was able to help me with it. I appreciate Stephany's professionalism and kindness ! I DID NOT feel like I was an inconvenience or felt rushed. Not everyone is willing to help like her. This branch is lucky to have someone like her in their team ! read more

I went into Wells Fargo to open an account , it was busy they said if I did it on my phone to open checking account I would receive $300 for opening , once I opened then they told me it takes 90 days . Now when I called they said I don't qualify for that promotion . I said why didn't they explain the qualifications when I was there I took the time and talked to the teller she gave me a breakdown and it wasn't that . I find that to be really fraud like to get me to open an account and not getting the promotion. Now I'll be closing my account going to another bank that isn't right to do read more

I leave very few reviews, but when I do write, it has to be for either the best service i receive or otherwise. And I admit that I am very conscious observer of the service, perhaps way more than I should be. This review is for, Ms. MELISSA LOPEZ , at this wells fargo branch, who helped us for our banking needs with utmost care. Few interactions with other staff were also excellent. They are the best in this field of work and I would recommend anyone without a doubt. They earned me as a their loyal customer going this day forward. Thank You, Melissa ! read more

Had Carla help me today and was extremely rude and condescending. She needs to work on people skills. No wonder this location has such terrible reviews. read more

This bank is a joke they promise you a 200 dollar sign on bonus only to deny you the bonus what a scam I opened my new wells fargo bank it said on the web site that the 200 dollar bonus code would be applied opend the account never got the 200 dollars called the bank they said they were going to resolve this for me and 2 weeks after the call I get a letter in the mail stating I didn't apply the bonus offer code when the website said it would apply it for me and now I'm not getting the 200 dollar bonus as promised I belive this is a scam to get people to sign up this is bad buissnes I will be closing my account and going back to Bank of America what a scam read more

The atm machine eats up peoples money and the staff inside will not help you and will tell you to dispute it. My transaction did not go through, I only got 1/3 of my payment and the machine almost Ate My card but spit it out once I got help. Being black, this could look suspicious to other people and shit. -.- Which is why I'm guessing the lady told me to dispute this because it was also near closing time. What if my money gets spat back out like my fucking card did?!! I hate Wells Fargo at this point I'm so fed up with this bank!! read more

SLOWEST WELLSFARGO BANK IN WORLD HISTORY! I have to come her 3x a week for work to make a deposit and they are always backed up. They always have 2 people outside greeting but never enough tellers!! Monday's are the worst! They need to hire more tellers at this bank. They also got rid of the business line!! And now it takes even longer! Ridiculous! read more

There are other banks around and any bank would be better than this location. Instead of a chain bank, who are known for ripping off their customers, find a local credit union? Usually always have better customer service and better rates. What im trying to say is, Run. read more

Usually a okay place to bank depends on who you get some people are very rude some are fine and depends on the time of day sometimes long lines and slow-moving other times short lines read more

Employees are not helpful!! To many rules! Don't bank with Wells Fargo!! Ridiculous!! Even if you have been a customer for years!Sad!!!

Least diverse bank I've ever been to.. They don't have a single white banker. Everything is in Spanish. The line is all the way to the door.. read more

Rude old lobby lady, needs to retire. Doesn't know about customer service. This bank treats u like a credit union never would. Convenient locarion though. read more

Wells Fargo stole everything I had in my accounts over a phantom over draft that never happened. I went in to get help... They did nothing but explain to me on "how it might have happened". Yet, no proof as to why and what was over drafted. So, instead of them helping me, I get handed a book of transactions and is told to "balance my budgets better". So, I am still in current to fight for my money back and this location is crap. The 2 people who I dealt with showed no concern to actually help me get the money they stole from me. I am officially taking my money to a credit union; I am done with dealing with corrupt corporate banking. Screw Wells Fargo period! read more

By far the worst customer service. You would think that since they are such a reputable bank they would provide excellent service. They give you the rub around on important financial matters. Very disorganized and rude. Cannot belive this place. read more

I've tried to give this location a chance over and over. I'm am so tired of being punished for being a merchant customer who deposits large amounts into this bank to be treated like a second class citizen. Luis Gutierrez the manager basically told me today that as a merchant customer you are required to wait longer that their regular customers. I have been and was in line today for 20 minutes behind only one person when the regular line went through 7 people before I was ever even looked at by one of the bank tellers. Luis indicated that in this city many merchants have a lot of change to deposit so they don't want to hold up regular customers. So now I shouldn't be banking in Montclair? Not to worry Luis I won't my be banking in Montclair or Wells Fargo soon. After 17 years my merchant services, bank accounts and payroll will soon be elsewhere. read more

Made an appointment to meet with a notary (Jane Budesa) at 1:30. It's 2:03 currently and I'm still waiting to meet with her. Not happy with them. read more

This Wellsfargo is ok the only thing I hate about this one is when going to deposit cash thru the drive thru both machines never work u have to feed the bills one by one, ur better off parking and getting off to use the ones by the bank entrance. read more

I've gone to many Wells Fargo branches. And this by far is the worst. Did they really not have any brand new bills or did they just not want to give them to me? Amber told me they didn't have any even before she checked. This makes me wanna do business elsewhere after more than 15 years! read more

Came in to open a new account after calling this location and asking all the pertinent information and what I would need to do so.After arriving I went to sit down with a new account person and she tells me I cannot open an account in Montclair since I don't live there.I asked her why this wasn't told to me over the phone and she had no answer for me.After going to a location in Riverside I asked the people there if that was Wells Fargo policy and they said it absolutely was not the policy.Why did you waste my time and gas and tell me a lie?Was it a racial thing?You really upset me with all that nonsense and out and out lies.I would never recommend this bank to anybody and looking at the other posts not to many other people would either.Like the old saying goes give good service and people will tell ten people,give bad service and they will tell a hundred!!You can bet my choice will be the hundred Wells Fargo!! read more

Avoid this location. They stopped having a merchant line and now the ONE line for all customers is always super long while the business people take up the tellers time. You will never get in and out of here quick, ever. read more

This is my all time FAVORITE BANK I always go with Vincent SantaCruz he's the best always answering any of your questions and resolves any issues ! read more