She saved the day!! Was open later than the NEX, and helped me Alter my Navy Dress whites, same day!!! Very sweet and caring! Beautiful job!! read more

They are so fast!! Have gotten my uniform squared away well before I needed it, most times same day.

Speedy service and they're great with last minute drop offs !!! I've been coming here for 6 years and I love it !!

I found Arsenia's Alerations after having been recommended it by an employee at the NEX after purchasing new insignia for my uniform and my only regret is not finding them sooner! I brought in five uniforms to be tailored, altered and dry cleaned. The woman in charge of alterations immediately noticed that my SDB sleeve insignia were all wrong and showed me other uniform sleeves for comparison. Without any problem at all, she assured me she'd be able to fix it though I was sure I'd have to end up buying a new jacket. Within the week, I came back to find all my uniforms perfectly repaired, pressed and ready as expected. All together, I paid $97 which is far cheaper than any other tailor I've taken all my uniforms to at once. Just be ready to pay cash only! read more

10/26/21- Tuesday Great customer service!!! We've been taking our Uniforms to this place. It's near Naval Medical Center Portsmouth. The students from NMTSC Det Portsmouth also utilize this place. Maraming Salamat po "KABABAYAN" :-) They're from Bulacan, Philippines.... read more

Arsenia's Alterations - 10/26/21- Tuesday - Sewing & Alterations Near Me - Portsmouth, Virginia

So I gave them a week to get my uniform (navy) dry cleaned and a service stripe put on. I also paid for a neckerchief. I assumed that because they were outside the naval hospital they would be more than competent at this. When I got home I realized I was never given my neckerchief after paying for it and they have completely messed up the creases in my uniform. This wouldn't be a big deal, except I have a uniform inspection at 6 am tomorrow and am now going to have to stay up trying to fix this mess. read more

Arsenia's Alterations - Notice the center crease - Sewing & Alterations Near Me - Portsmouth, Virginia

This is the place I normally go to for all my uniform needs. I recently went here and got my rocker put on my blues and had my whites dry cleaned. I felt comfortable because they had never screwed up in the past. When I went to retrieve my items I didn't inspect them as I should have and took them home. It wasnt until the next day th atbi found my rocker had been sewn on the inside and there were wayyyyy too many creases on my whites. Mistakes do happen and it was not a big deal until I took them back to have them fixed. They refused to fix my items and then told me that they did not cause the mistakes. I argued back and forth for a while until I finally decided it was not worth the hassle. I had them fixed else where. They are great when they get things right but not so good with the customer service! read more

I can't see why I would give them less than 5 stars! They took my SDBs and added service stripes to the sleeves for $30 while the tailor on base was charging $35 and another civilian one close to home charges $40. They even had a whole bag of extra service stripes and let me choose the one I needed for free (they usually cost about $5 at the NEX). The tailor knew all of the dimensions for the stripes and spacing requirements and for insignia which was nice. Keep in mind that they only take cash. read more

Filing a police report! This place redefines attitude amongst the long legacy of dry cleaner arrogance. My wife brought a dress in for an alteration and dry cleaning. Standard ops for a dry cleaner. The ticket showed it would be ready by Wednesday - fair enough. As we live 40 minutes away from the place, I returned on Friday afternoon, about an hour before closing, to pick it up. Not so. They were gone. I called, and was told they had to close early for an emergency - no sweat, things happen. Only trouble is, we were moving put of the area the next day and I was out of options. I asked what the owner was planning to do... His solution was to have me come back the next day. Not sure any of you reading this has ever moved.. but hopefully you're thinking "you've got much more important things to be doing on moving day." I suggested they just mail it to me. That's when, miraculously, the emergency dissipated and they were on their way back in to open the shop - as long as I was willing to wait the two hours for them to come back from the beach. So there I was, looking through the window at my objective, and dropping the address of my new home through the door. The deal was set- they were going to mail it the next day. That morning the phone rings... Movers? No. The airline? No. Perhaps someone involved with my new assignment? Nope. It was the cleaners with all kinds of complaints about having to pick up this dress. Just what I needed on a busy day. The topper- they were mad at me for not leaving money to pay for postage. The irony- I offered them money the night before and they didn't want it. We argued about wasting my time, about them closing early, about them lying about an emergency... and to all this the owner's response was to blame me for not picking up on Wednesday when the ticket said the dress would be ready. Have you ever heard of a dry cleaner not giving you 30 days to pick up? Especially when the ticket SAYS 30 days? Here's where the police report comes in. They took money from another customer who claimed to know us, gave them our dress, and they are supposed to mail it. We have no idea where our possessions are at this point. The better business bureau has been informed, the police have been informed, the local navy base has been informed, and now you have been informed. These are dishonest people, liars, rude, and ultimately thieves for failing to return our property. DO NOT PATRONIZE THIS BUSINESS. Use Albano on High street. read more

I've gone to this spot multiple of times and they have treated me fair, until this last time... I take a comforter in to be cleaned that a dog urinated on. I pick it up, they said they cleaned it and I then paid for it. I then open it up a few days later to put on my bed and what do I smell? The worst stench of dog pee ever. It smelled like it stayed in the bag all 3 days they had it. I take it back thinking they will undo what was done wrong, but little to my surprise they didn't do anything. They charged me again to have it be cleaned and told me I never brought it in when I had a receipt and voicemail from them saying I did. I would never go to these people ever again now. I was a regular customer that they took advantage off! NEVER GO HERE! read more

This place is O.k. if you just need a patch put on real quick but I don't recommend taking multiple uniform items there. They mix things up and lose stuff. The language barrier doesn't help. read more

It sounds like Bryan C. is the victim of his own poor planning and....not smart actions. I have had nothing but positive experiences every time I have used this cleaner. They have even let me in to pick up garments past regular business hours. If you are able coordinate cross country moves and dry cleaning (or just dry cleaning and breathing) simultaneously, then I highly recommend Arsenia's. read more

I just moved to the area and decided to try this spot out despite some of the reviews I read. It was the most enjoyable experience I've ever had with dry cleaning. Putting in my order was quick and getting it back only took a couple of days. My items look just like the day I bought them, even a big stain was removed from my favorite white dress. Even the prices were slightly better than I've dealt with before. I will continue to use them as my new favorite dry cleaning spot! read more

My husband and I have been coming here for quite sometime now. Usually we bring in his Navy uniforms to get altered or to have things sewn on. But today I picked up a dress that I needed hemmed for a military ball. I was so relieved when I saw what a great job they did on it. Now, don't be turned off by this store when you first step in the door. Yes, there are uniforms EVERYWHERE and they always have the Spanish channel going on the television; but take it from me, they do a great job! The staff is friendly and have smiles on their face and sometimes will crack a joke or two. You tell them when you need your clothes done by and they usually say "no problem". The only complaints I have with them is that they only accept cash and that it is over crowded with clothes and sewing machines. If you need something hemmed (that you need to try on) I would suggest going during the middle of the day if you can. Their busy hours seem to be late afternoon when the base is getting out. I will definitely be coming back here for all my alteration needs. read more

Though small and very busy, this local, family-oriented dry cleaner had great customer service. They were all professional and were able to assist me with my military uniforms on a friendly and time efficient manner. In some cases, they will even do same day service! I appreciate this business for the service they have done, especially being very mlitary friendly. I would recommend Arsenia's to anybody who needs to sew, make alterations or simply dry clean their belongings. I had nothing else to say as they were able to give me my uniforms back on time, and I paid a lower price than other places. The last time I used Albano on Victory Blvd., my husband's dress white uniform failed the inspection as they were yellowed. Mind you, I paid 25 dollars for just the pants and the blouse, then picked it up after 2 days. It cost me I believe 10 dollars to dry clean at Arsenia's and with all other necessary patches, the sewing was done quickly and was not over priced! read more

I've been going to this tailor shop for years now. They did a pretty good job on my satin formal dress and uniform patches and hem. The price is cheaper than other alteration shops, and they don't charge a rush fee if you need your uniforms in a couple of days. I recommend this place, especially for uniform patches, however, make sure you give them at least 3 days to get your patches done and longer if you need dry clean or if you're bringing multiple items. Also, they get pretty busy so when I need my clothes in a couple of days, I give them a call to check on my items before I pick them up. read more

We visited VA for a wedding and must need my bridesmaid gown to be altered asap. The wedding will be in 4 days! Arsenia's Alterations saved me on my best friend's wedding. My rush gown alteration was well accommodated by the owner and job was done excellently. I looked really great on that big day. Recommended! read more