I took my down comforter here for professional cleaning. It was about two years old and in good condition when I dropped it off. When I got it back, the down was badly clumped in the chambers of the quilt which had not been the case before cleaning. The comforter is now uneven and not usable the way it was before. To replace the same comforter now costs about $294. The shop offered $105 based on depreciation guidelines and refunded the cleaning fee, but would not offer fair compensation for the damage. I also had to specifically request the comforter back. Overall, a very frustrating and disappointing experience. I would not recommend this business for cleaning and never plan to use their services. Facebook Review (short and straightforward) My down comforter was returned from cleaning with severe clumping that was not there before. It was in good condition when dropped off. Replacing the same comforter now costs about $294, but the shop only offered $105 based on depreciation and refunded the cleaning fee. Very disappointing experience. read more

will not be using these folks again. came to pickup my clothes today at 2:50 and they are closed. both Apple Maps and yelp have their hours today listed till after 5 pm. I'm leaving tomorrow morning on a business trip and have no way of getting my clothes. forced to have to buy new clothes. read more

I was told my two blankets would be ready on Thursday, I show up Friday afternoon-they are not ready. you will have to come back Sat the clerk said. I asked if they are open, yes we are open all day I'm told. I show up at 2:30, they are closed!!!! The clerk is right inside and won't help me. VERY POOR SERVICE! I have company and now have to buy a blanket. read more

They ruined my $300 winter jacket, even thou I asked in advance if they can clean fake fur... they just burned it! It cannot fixed!!! read more

DONOT USE ART CLEANERS! We took in a new king sized comforter and 2 pillow shams last Sept. to be cleaned before we stored them for the season. Imagine our surprise when opening the bag several days ago: there were rips in the shams and a large rip with stuffing coming out one end of the comforter. The comforter also shrang down to a queen size with lumps all over it. I called Art Cleaners, took the comforter back in to the store so the manager, Kim, could look at it and let another Kim, the owner, know so something could be done. The manager called and informed me that the owner will take NO responsibility - no reimbursement of cleaning charges, no repairs, no credit, NADA. They are the most unprofessional and unreliable cleaners I have ever experienced. No wonder their reviews are consistently 1 star. read more

I used Art Cleaners in Lafayette for years to dry clean my professional clothes and suits...probably to the tune of $10,000 or more in business. I had a white dress blouse (that is only worn on formal occasions) cleaned and when I went to wear it again for an event a few months later, there was a stain that had not been cleaned. I took the blouse back in the original bag with the receipt still on it and because it was past the 30 days, they were going to recharge me to clean it again. I spoke to the manager (Margaret I believe) a couple of times after playing phone tag and she refused to clean the blouse on their dime. In fact, she was rude about it...insinuating that some customers do this in order to get free dry cleaning. I have no doubt that is the case. However, after years of my patronage (which they could look up), and only one other complaint from me (a lost pair of slacks), you'd think that they'd honor this request. They did not. Nothing like loosing hundreds of dollars worth of business over a $20.00 re-cleaning. I now use John's Cleaners in Lafayette and they are outstanding! "Pride cometh before the fall." read more

Dropped off my husband's work clothes with a bag we purchased from our usual cleaners. Picked up the clothes and they couldn't find the bag. The guy gave me one of theirs that's significantly smaller and has their name on it, while the bag we had was plain white no logo. On top of that it seemed too expensive and the clothes weren't starched like I'd asked them to be. Won't be going back even though I'm stuck with the ugly green bad now with their name all over it. read more

This dry cleaning service is ridiculously overpriced. I will not be returning. I paid over $17 to clean one single dress. When I called around the average cost is closer to $10 to dry clean a dress. read more

I dropped off two pairs of pants to get alterations.i never hear from them so about 14 days later I call to ask about my pants and I'm told they were ready. Unsure why I was never called. Then I show up to get my pants, bring them home to find NOTHING had been done. the holes in the pants that I paid $26 to have patched up were still there along with the pants that I wanted hemmed.No alterations were done what so ever. The young man at the desk Tyler confirmed the holes in the pants. He was there when I dropped them off two weeks ago and he was there when I picked them up and he was the one who told me to bring them back .He confirmed that the alteration tags were exactly where he left them.He was completely shocked and very apologetic. However, his managers would not let him redund me. I specifically asked for a refund and I was told that the manager said NO but I can drop them off so they can fix them...which means I have to wait even longer.They did not even offer me any sort of store credit, not that I would want to come back here. Horrible customer service on the managers part! What do i get out of this? nothing!I didn't even get what i paid for! unbelievable!i will NEVER be coming back here for anything and I will specifically make sure to spread the word about thid place and the poor management/ customer service and what a horrible way to treat an employee.i was understanding that it was not Tyler's fault, as alterations get sent out. However, management put him in an comfort situation by making him tell me they would not refund me, because he knew I should have been fully refunded. read more

I've been working with Art Cleaners for the past year and a half, and I've been very satisfied with the service. I use their pickup/dropoff service, so I just have to leave a bag outside, and my pressed clothes come back a couple days later. They've never missed a pickup or a delivery. I'd recommend them for sure. read more

You know, it's hard to get too excited about launderers until some place messes it up. Art Cleaners is not the cheapest place to get your shirts washed and pressed, but they really do a great, reliable job. A few years ago, I used some random cleaner in Boulder. After a while, they began to have a problem whereby my clothes would come back with a funky odor. They couldn't prevent (or explain) the smell, and I finally switched to the Art Cleaners location near my office. I used them for a year or two and they were great. Then I thought I could save a bit of money by switching to a cleaner near my house. Guess what? My clothes started picking-up that same, nasty funk that they got from the other joint. Again, they couldn't explain it, couldn't prevent it and didn't seem able to really even take it seriously. Bye bye. So I'm back to Art Cleaners, at this, their new Longmont location. By the way, I love that they don't use perc (perchloroethylene, a carcinogenic solvent that is the standard for dry cleaning). They use the 'GreenEarth' brand process, using a form of liquid silicone that is, apparently, nontoxic and better for fabric. read more

When it comes to basic apparel, dry cleaning is dry cleaning. The prices here are just crazy. What I paid for two shirts is insane. Rip off.

This place is good at what they do. Great service, I signed up for their delivery route, thx to my neighbor I was introduced to Joe one of their delivery guys. It's been 3 weeks now and everything is always perfect. read more

Their pickup and delivery service is outstanding! They also do a good job making sure my clothes come back clean, spot free.

These people are wonderful! Turn around time is just 3 days or so..I am allergic to perfume and other scents and I have never had a problem with my clothes smelling at all with this cleaner.. read more

These guys are the best. They have free pickup and delivery service, so I am actually wearing my clothes instead of trying to find the time to take them in. They do a great job on clothes, their prices are reasonable, and their customer service is top notch. I called their Longmont location this morning, because I needed some clothes cleaned quickly before a business trip and was hoping I could have them ready to pick up the next day. Since they don't do weekend cleaning at that location, Angie told me to get in touch with their delivery driver, Clark, so that he could pick up my clothes on the way to their Boulder store. The clothes were picked up within 10 minutes, and I was surprised to find them waiting for me on my front porch when I arrived home from work this afternoon, instead of being ready for me to pick up tomorrow. Not only that, but the bill was about 1/3 of what I was expecting for rush service. I've only had one lost article of clothing, a couple years ago. It was dropped off with a lot of other stuff and I might not have even noticed it was missing, except that the front desk clerk told me they had misplaced it when I went to pick everything up. I received a call from a manager within a couple days of filing the claim. Even though the shirt was a few years old and I didn't have a receipt, they sent a check for the full amount I thought I paid for it - plus a couple of gift certificates. read more

These guys are RIDICULOUSLY expensive and dishonest. $10 per pair of pants and $3 per shirt. 17 items cost $83. In addition, they quoted a much lower price and drop off and then refused to honor it at pick up. They tried to justify it with their "GreenClean". Don't care. For starters, as an environmental professional, this is pure marketing bunk. The GreenClean techniques are just as harmful to the environment unless they use liquid CO2 (which is energy intensive and greenhouse gas intensive). The Siloxane solvent creates dioxins in the manufacture process, and the DF-2000 is still an organic solvent that results in increased greenhouse gas emissions. read more