Thank you, Shannon! She has been a huge help. Over the course of a few months, we bought a new…read moredining set (Saloom brand); a new sofa, swivel chair/ottoman (Robin Bruce/Rowe) and a lovely new bedroom wool rug (Jaipur Living brand). I'd been putting off these purchases for about two years, because the thought of figuring out West Elm, Crate and Barrel, vs. online-only retailers was so daunting, and I wasn't looking forward to spend money on stuff that could be a total dud.
Pros:
-- Saves a TON of time. I had already spent hours on websites with no idea what I really wanted. I took a few ideas from Instagram, pics of our actual spaces to Shannon, and in a few days, she narrowed it down to 2-3 amazing options that totally fit our requirements and budget. (She was VERY respectful about budget- she was frank about what spending less or more money would get us, and was honest about what budget was realistic or not, and for stuff that was over budget, provided great cheaper options)
-- **If you can afford West Elm et al, you can afford Countrywood** and get even more bang for your buck in terms of quality. I'm sitting on COMFY GORGEOUS DOWN-FILLED COUCH CUSHIONS as I write this for the same price as a sofa with a thin piece of latex cushion from Article.
-- Great, expert advice so you get colors, materials and construction that actually makes sense for your life, not just whatever is cool on Instagram
Cons: This is actually more of an FYI. They work with a lot wholesale-only furniture brands that only sell through decorators/retail, and anything custom will take a few months(!!!) especially because of COVID. Shannon does know which options are easier/faster to get, but if you really fall in love with a certain piece, be prepared to wait. But honestly, I've read online reviews of people ordering West Elm for a chair, and it taking MONTHS with NO actual updates. In my case, I emailed Shannon, she calls the factory, and I got shipping updates by the next business day.