The service provided to individuals with special needs at this practice is lacking in kindness and attentiveness. There's a noticeable lack of communication and empathy for our community. Dr. Anekwe denied medical service to my special needs child. read more

Beware: Avoid Arteries & Veins for care. They do not honor their appointment times. They are disorganized and not professional. They emphasize paperwork and money over the care of the patient. Horror Story #2: Chemo port moved to Monday the 9th. Pretty close race between Paso del Norte Surgery and Arteries & Veins. Absolute madness in their scheduling - picture tired cattle moving from corral, up ramps, and into cattle cars for a long, long journey to slaughter. A little background: I was feeling horrible since last Thursday - queasiness, hot, clammy, and tingly in hands. Okay, my appointment was for 10:30 am. At 11:30, I went to the window to check on things. Just 20 more minutes, sir. Back to window at 12:00 to complain, they're about to call you. Sure enough, a few minutes later, I,m admitted to the inner sanctum. Basically, I'm admitted so I am out of the way where I proceeded to wait until until 4 pm at which time I am prodded into the operating room. Did I mention I am sick? Seriously, I would have left, but my 1st chemo was the next day, and I needed that port. I left Arteries & Veins at 5 pm. By this time, all the doctors have left. A PA did the procedure. I had to go on oxygen. Somewhat painful. When I got home, I discover two vitals electrodes left attached to my chest. read more

HORRIBLE EXPERIENCE! I cannot begin to convey the 'treatment' I received. Apt was for port placement for chemo treatment. Almost everyone that I had contact with that day was very unprofessional. Starting with the Dr. Gutierrez who asked me to sign ICF without explaining procedure (later getting upset because I asked questions). Following with RN who seemed bothered to be there, but the tech in the surgical room was beyond unprofessional. Once I was in surgical room I waited for Dr. Anekwe to arrive for about 40 minutes. All this time I was instructed not to move because are was sterilized. The tech, Eric, was rude, dismissive, and unsympathetic. Due to my condition I am not able to lie in a supine position for too long and since I was on the procedure table for almost an hour waiting, I started to have trouble breathing, which caused anxiety and eventually became a panic attack. By the time Dr. Anekwe arrived I was crying hysterically. The worse part is that when I went back for f/u appt, I tried to submit a formal complaint and Ms. Lopez, General Manager, informed me there is no SOP for filing a complain and that a "note" of incident would be filed in my chart. In my 51 years of life this was the worse experience I have had in a clinic. The staff seem very unhappy, are very unprofessional and dismissive. The population they attend to is mainly Hispanic seniors that don't question authority and it makes me sad and worried about their experiences. If I was able to give 0 stars I would have read more