The office staff makes you feel at home. They are very friendly and helpful and assist in whatever…read moreway possible. From giving you instructions how to get to the bathroom to taking care of your parking charges. The doctor's are through in their explanations, making them seem to know what they are talking about while not using too many medical jargons. Their office is a well running organization. You are seen promptly and your time is not wasted. Although the use of stem cells for healing purposes isn't what would be considered new, it has been out of reach for the average person. Now with morden technology it is a real option.

If there were zero stars I would give one. One star for the courteous service I received from the…read moreemployees there. Last year in April of 2024 I sought help for some pain I was experiencing, I went and listened to Dr. Son explaining in detail of of what he hoped to accomplish with me and my challenging problems. I paid a whopping $12200 out of pocket for my upper back are ($1500), right knee ($1500), and my upper arms at ($1500). My lower back at $6750.00. The figures are as best that I can remember. Treatment consisted of taking huge 350 vials of blood and spinning them centrifugally and inserting them back into my body. Sometimes it was one or two, and sometimes 3. I got extremely dizzy after this and sometimes had to wait awhile until my body recovered until I felt better. There was one incident that I recall where they reinjected stem cells into my lower back and that was excruciating. I cried out in pain. During these visits sometimes it was done by Dr. Son (who is not an MD) but a chiropractor. There were two visits that I met a Dr. Charles Arakaki and the next time there was a doctor named Dr. Carlos Fernandez. Funny that I never saw them again. ALL OF THE TREATMENTS DID NOT WORK, I COMPLETED THE EXERCISES TO A T AND ALL FAILED!! At that point I stopped going, no sense in wasting my time as well as endure more pain. I went to my regular pain doctor and he immediately scheduled a procedure for me for the next day and I have been pain free for about 3 1/2 weeks. I later e mailed Dr. Son asking for my money back. He called me yesterday and said that he was unable to do so because of the paperwork that I signed. He went on and on to say that he complied with the intent of the scope of the immediate paperwork and could not refund me. I feel TAKEN advantage of. I am soon to be 74 years of age, gave him a big chunk of my money with NO PROMISED RESULTS. If anyone here who has had a similar issue with NexGen maybe we can all ge together and file a class action lawsuit. Hit me up and we'll discuss.

Once again, Dr C has that contagious Aloha attitude that makes you relax. His professional demeanor…read moreand care is far above the stratosphere of five star excellence! I've been seeing Dr. C since my first VA referral and I trust him with all my foot care. Thanks to his professional staff for making my appointments at my convenience. Not enough stars in the stratosphere to illuminate Dr. Carrasco for his commitment towards excellence and customer satisfaction!

Hale Pawa'a is convenient medical services building in town. The parking can get pretty crowded…read moreand as with most parking garages, there are never enough parking spaces. They have a ticketless system where you sign up via QR code (posted on the garage walls). Then, when leaving, you don't need to see the attendant to pay. This system may confuse those who are not tech savvy. I do wish the coffee shop would open prior to 8AM for those early morning appointments.

I love Queen's and had given birth to all my 3 children there, that even my mom gave birth to me…read morethere as well. As you see this hospital means a lot to me and my family. But this time was different when we're back for our fourth baby. While admitted at The Queen's Medical Center for the birth of our fourth baby, my husband used the hospital valet service on 5/13/2026 at around 11:30 AM as I was going into active labor. Our vehicle remained in valet custody overnight. The following day, Thursday on March 14, 2026, around 11:00 AM, my husband retrieved the vehicle to run errands and discovered that the inside of our van had clearly been rummaged through. Cash and other small personal items were missing. A report was immediately made to hospital security, and a statement was taken. While the amount stolen may be considered minor, the violation of privacy and trust during such a vulnerable and important family moment is extremely upsetting. We understand valuables should never be left in vehicles, but patients and families should still be able to expect professionalism, honesty, and security from a hospital valet service -- especially during overnight stays connected to medical care and childbirth. We hope management takes this matter seriously and properly investigates the incident.

It's unfortunate that my overall experience with this technologically advanced medical facility is…read morethat visitors and patients MUST fend for themselves with the greatest degree of determination and an inappropriate amount of effort. No other medical facility on Oahu has been this challenging to navigate. Throughout my husband's urgent situation, I had so many questions that no one person or persons could or would make the effort to answer. There were also questions that I didn't know to ask until the problem presented itself. Problems that clearly could've been avoided if only corporate and staff took a moment to identify with a visitor's actual real-time experience in order to improve on where they've left potholes in their way of doing things for people to trip up on. Despite how proactive an individual chooses to be, Queen's Medical Center in general has not been user friendly for me. To add to an already difficult time for patients and their loved ones, the epitome of corporate failure is their Punchbowl campus. It's the perfect example of oversight at its finest. Disorganized inefficiency repeatedly showing up to burden visitors with more unnecessary issues to solve on their own. Their system might work fine for them, but it is a logistical nightmare for the rest of us. To add insult to injury, there's an occasional disconnected indifferent staff member to brighten your day with stone cold apathy. On the day of surgery, I transferred my husband into the lobby and approached Guest Services to request a wheelchair. The person sitting behind the counter clearly possessed zero skills for relating to guests. Based on his rude behavior and unapproachable demeanor, it was a bother for him to have to interact with guests.

I went to go get my Chest Xray and the guy that does the chest Xray was so rude the way he talked…read moreto me wasn't nic.I will Not be coming here again for a chest xray.

Great outpatient follow up! The team is very kind and…read moreinformative in-person and over the phone. If you have any sort of questions about Tuberculosis (TB) including symptoms, signs, exposure risks, or treatment options I highly encourage you seek information here!

Amazing place great cornerstone for healthcare for the underprivileged community, they do what they…read morecan when they can , however they can .

Today I called asking for an updated bloodwork order for DLS. I was #9 in queue. I practiced…read morepatience as the recording counted down till I was #2 on hold. After 25 minutes on hold the recording went to voicemail. I am giving up on this office. I really did like Jinny Ching and the staff, but I am always on hold for a long time before speaking with a live human. I am going somewhere else. I left a voicemail asking them to cancel my appointment on the 18th and also stating I will find another PCP...go somewhere else. Waikīkī Health doesn't have the support staff to keep an office flowing.

I want to give a recommendation and a very, very good feedback for one of the best doctors I…read moreencountered in my life. His name is Dr. Louie. Really caring person like extra extra And listening and just there for you, whatever you need him so yeah I want to give you the recommendation and good review for his beautiful work Actually helped me a lot with a few issues that I had Thank you, Dr. Louie for everything

This is a real low end place. The staff is gossipy, uneducated, and unprofessional. The pharmacy…read moredepartment is frequently, unable to do simple things like refill a prescription. Generally, the whole place is held to a very low standard and there is no accountability for all of the mistakes.

Kapahulu Medical Clinic is located where KC Drive Inn used to be and has been around for many years…read morenow. There is lot attendant who has been there for many years and pretty much knows where the empty parking stalls are and will direct you to the nearest one. The parking lot can get crowded so he might have you wait to drive in. Before you get to the elevators to go up, you will have to have your temperature checked and they limit 2 people in the elevator at a time. Since it is a clinic, don't be surprised if you have to wait awhile to get in. They are pretty much a mini hospital as they can do all the regular tests such as blood, urine, take x-rays, ultra sounds all in the same building. Pro Tip: make sure you go early just in case the parking lot is full and you have to wait. Remember, in most cases, it's ok for you to wait but not your doctor.

Kapahulu Medical Clinic is the best clinic I've ever been to. The staff is so friendly. They make…read morethe visit to the doctor's office worth the wait. They even have a little snack section next to the pharmacy on the 3rd floor. I take the bus to the clinic. Therefore, parking isn't a problem for me. If you don't mind the walk, I suggest parking in Market City Shopping Center or down the road in Safeway's parking area, if you can't find a stall. They have a little area to park mopeds and motorcycles near the parking entrance. If you're taking the cab/taxi, or just waiting for your ride, there's a few benches outside to rest your feet. Since it's a clinic, expect it to be busy. They do X-rays, blood tests, urine tests, dialysis, and ultra sounds in the same building. They also have eye doctors. I think they have kids doctors as well. They have other specialists that I'm not familiar with too. It does take a while to get a room but it's worth the wait. I personally see Dr. Chen. He is very informative and knowledgeable. Also, he has a sense of humor so that helps out a lot. I always leave the clinic with a smile on my face. They updated their phone system so now there's a menu to listen to when you call. You might get put on hold for a minute or two, but they're more than happy to assist you. The staff really does try their best to serve every patient in a timely matter. Appointments aren't necessary but it's highly recommended. If you're scheduling an appointment for the same day, call as soon as possible (8:00AM.) This clinic has everything I need in one building. *Yikes I guess one of the older receptionists wasn't in a good mood today. She didn't seem approachable like a receptionist should. Dropped from 5 stars to 4.

Free From Chronic Pain by Suzanna Williams…read more I recently had spine fusion surgery at Kuakini Hospital on August 21,25. The surgery was a complete success without any complications. I believe, wholeheartedly, that my success is due to everyone who played a part of my experience at Kuakini Hospital. You changed my life! Thank you! 1. Dr. Awaya, Orthopedic Surgeon 2. Pre-check in by phone and in person (staff and nurses) 3. Surgery day preparations (staff and nurses) 4. Surgical nurses and assistants that supported Dr.Awaya's efforts and plan for a successful surgery 5. Nurses (post surgery) 6. Physical Therapist (post surgery) 7. Occupational Therapist (post surgery) 8. Social Worker (post surgery) 9. Cafeteria personnel My story is nothing new when I share I had been battling chronic back pain for years. The journey had been a very long and winding road trying this and that to relieve my chronic pain. There were some things that worked along the way but unfortunately my chronic pain persisted that enviably lead me to surgery. I went to my first consultation with Dr.Awaya. This was the day I would get answers to what was causing my pain. First impressions always speaks volumes to me. He entered the room with confidence. He introduced himself and asked me how I was doing. I had my list of concerns ready and I am a very long winded person...I can talk forever and he took the time to listen without any interruptions. He then led into showing me what was causing my chronic pain at L4 and L5. He did this on the computer using my MRI image that had been taken at a recent visit to the emergency room back in March of this year. He went over my condition giving it a name called Spondylolisthesis and explained to me how spinal fusion surgery can correct this condition. He spoke with confidence with no fluff and did not mince his words. He got right to the point. I appreciated that. We met once more before the surgery where he then gave me his expectations of the surgery: 1. Approximately how long the surgery could take (3-4 hours) 2. Explained the possibility of infection 3. Explained the surgery procedure 4. My length of stay in the hospital (2 days) 5. Recovery at rehabilitation center (2 weeks) 6. Follow-up visit with him in (2 weeks) Everything went according to plan. I had surgery on July 21, 2025 and discharged to recovery on July 23, 2025 without any complications due to the wonderful people working at Kuakini Hospital. The level of care provided to me by the nurses, therapists, staff, and others assigned to my care were instrumental to my surgery success and healing process. 1. Everyone always explained what they were doing and why it was necessary 2. Everyone worked as a unified team member 3. Nurses introduced themselves switching shifts 4. Updated my board accordingly 5. Administered prescribed medications accordingly 6. Monitored my care per doctor's order precisely 7. Always asked about my well-being 8. The physical and occupational therapists were instrumental to my long-term success 9. Kudos to the cafeteria staff in preparing my food. It was the best tasting hospital food I had ever had. I never went hungry! Everyone did exactly what they were assigned to do. The environment was conducive to a successful post-surgery outcome. God bless all of you! Post surgery update. Three weeks after surgery: 1. Discharged from recovery on August 4, 2025 returned home 2. I can walk for 30 minutes around my neighborhood. I have done it three days straight now without any problems 3. I can go to church for 2 hours 4. I can bend my leg to put on my own socks and shoes 5. I am totally free from chronic pain- Praise the Lord! Excellent teamwork! I knew I was in good hands, God's hands, when I was wheeled into the operating room and the music was playing and everyone was pumped up and ready to go.... Mahalo to all!

Seems heavily understaffed. Everyone is rushy. Maybe they…read morereceive lots of weird patient but the attitude is strange for a hospital. Nurse didn't tell us where the buttons to call is as if they rather you not call, no water if you ask for it (first time I got to any ER saying no water). very strange ER I personally would go somewhere else if it is truly life threatening.

I gave it three stars as most physicians and staffs that we encountered prior to this encounter…read morehave been fantastic. Our family has been Kaiser members for over a decade with consistently excellent experiences -- until my wife's recent visit with Dr. Matthew Chan, an Internal Medicine physician at Kaiser Permanente's Honolulu office. What followed was one of the most frustrating and disrespectful medical encounters we have experienced, and one we feel compelled to share so that other patients can make an informed decision. My wife came in with straightforward questions about her lab results and prior test findings. Rather than addressing her concerns with patience and clarity, Dr. Chan was dismissive from the start. Most strikingly, he repeatedly insisted that my wife needed a professional translator -- not once, not twice, but at least four times, each time after she had clearly and explicitly declined. This was not a minor oversight. It was a persistent and unwelcome interruption that derailed the consultation each time it was raised, prevented her questions from being addressed substantively, and sent an unmistakable message that her communication was not being taken seriously. My wife speaks English without any difficulty. Every other physician she has seen at Kaiser has communicated with her without ever raising this concern. Repeatedly pushing a translator on a patient who has said no is not attentiveness -- it is disrespectful, presumptuous, and deeply unfriendly. What made this situation far worse was Dr. Chan's clinical note following the visit. It was lengthy, inaccurate, and offensive -- misrepresenting what occurred and containing language that has no place in a formal medical record. When my husband called to follow up, he encountered the same dismissiveness and condescension. Dr. Chan questioned whether he understood basic medical terminology and asked him to define terms after he confirmed he understood them. His subsequent clinical note on that phone call was equally filled with distortions, misrepresentations, and statements taken entirely out of context. His explanation for all of it -- our concerns, our objections, every point of disagreement -- was a language barrier. We are both highly educated professionals. That explanation is false, and it is offensive. What is perhaps most telling is that my wife was prepared to move on, as we are busy with our work and life, while taking care of our health. Despite leaving the appointment feeling dismissed and disrespected, she had no intention of taking the matter further. It was Dr. Chan's own clinical notes that changed that. Rather than documenting the visit in the objective and professional manner that a legal medical record demands, he used his notes to protect himself -- filling them with distorted accounts, twisted statements, and language that has no place in a clinical document. The effect was precisely the opposite of what he intended. Instead of shielding himself from a complaint, his unprofessional clinical notes became the basis for a complaint. We are spending our time on this not because we sought a confrontation, but because reading those notes left us no choice. Kaiser Permanente's grievance process is unnecessarily burdensome. In an era where virtually every interaction with a healthcare provider can be initiated digitally, patients who wish to file a complaint are required to do so by mail or fax -- a process that appears designed to discourage grievances rather than facilitate them. This is a disservice to patients who have already been failed by a provider and should not have to jump through additional hurdles to have their concerns heard. We only recently discovered other patient reviews of Dr. Chan, which reflect experiences identical to ours -- apathy, dismissiveness, rushed appointments, poor communication, and patients feeling disrespected and unheard. We arrived at these conclusions before ever reading those reviews. The consistency speaks for itself. Kaiser Permanente has many outstanding physicians and we have been proud members for over a decade. Dr. Chan, in our experience, is not among them.

Today, Thursday.22January.2026, I had my second of three physical therapy appointments…read more Not gonna lie the first PT session left me a bit sore till the next morning. I've tried to limit my activity - light duty at work - and it's been six week since my slip and ankle fracture. But the last week, I've gradually stopped babying my ankle. I have to relearn to walk again...so weird. Whether it was the optometrist, physical therapists, or my primary physician: I can say I've only had positive and caring, knowledgeable care.

This review is for my experience with the Family Birth Center and the postpartum recovery center…read moreafterwards. The doctors, nurses, CNA's and other staff helped make my birth experience go as smoothly as possible. They were all professional, compassionate, and gave me 5-star worthy care. My favorite part was our celebratory meal we got to enjoy on the second night of our stay. I was fortunate enough to be on my way home after only 2 nights. The reason for deducting 1 star is because my discharge experience could've gone better. We went from 2 blissful days of feeling taken care of and pampered, to feeling like we were being rushed to move out. An older Asian lady (not sure what her role is at Kapiolani but I know she definitely wasn't a nurse) came into our room and started basically telling us it's time to get ready to go. She asked my husband where our car seat was. We explained to her, per the instructions from our RN that was last taking care of us, we were waiting for the pharmacy to call to let us know my prescription was ready, then my husband will grab the car seat on the way to the pharmacy. Then we would have someone from their staff ensure that we buckled baby in correctly, and then proceed with discharge. This lady started yapping and bossing my husband around, telling him to bring the car around up front and we'll all walk out together. She then proceeded to call the pharmacy to basically tell them to hurry up and fill my prescription. Her presence caused me unnecessary stress. We felt like we were being hurried to clear out the room. On top of that, I was not offered a wheelchair to our car. I had to walk, 2 days postpartum, freshly stitched up and sore, to our car parked in front at guest drop off. Despite this experience I'm not letting it overshadow my overall experience at Kapiolani. The nurses were so sweet and supportive and made me feel like a rock star first time mom after I gave birth to my daughter in just 11 hours. I left feedback for kapiolani and I do hope they take steps to improve their discharge process for future patients.

Kapiolani Medical Center is a non-profit hospital specializing in the care of women and children on…read morethe Hawaiian Islands. The Center had its origin thanks to its namesake, Queen Kapiolani, who started a maternity home in 1890. Kapiolani had no children of her own, but left a legacy of devotion to education and health care for women and children. The Center is comprised of a hospital with emergency room capabilities. A clinic with full time physician oversight also operates at the center. The staff at Kapiolani Medical Center is aloha friendly. My daughter had her baby at Kapiolani, where she received good prenatal and delivery care. The Center is currently fundraising to raise money to support growth. I attended parts of the fundraiser, which was a heart warming experience. The facilities are a mishmash of architectural styles mostly from the 1980's. There is modest colorful art throughout the complex. The dining room on the second floor hosts a decent cafeteria and a Starbucks. The hospital is immaculate inside. The hospital is also a teaching hospital in partnership with the medical school at the University of Hawaii. Today, I also had lunch in the Kobayashi & Kosasa Dining Room. A big bowl of soup was only $4! I had broccoli cheese soup, which was healthier than your average soup, made with noticeably less salt. I loved my soup. The cafeteria offers an interesting menu of Hawaiian traditional meals, craft pizzas, salads and more. They offer valet parking, because finding your own parking is near impossible. There is a parking garage somewhere on site, but I'm not sure where.