I've been coming to the Kuakini Medical Plaza for decades! Up to recently, majority of my doctors…read morewere at Kuakini. It started from Central Medical Clinic! I was a patient of Central Medical Clinic all my life until recently from when they started at the Kaheka Professional Center before moving to Kuakini Medical Plaza! I eventually left with the doctors recently when it was sold to Adventist Health Castle. My former Primary PCP doctor in the past would referred me to other specialists within the same building to make it easier for us. Eventually most of my doctors in the building just so happened to retired around the same time! It's a sad reminder that I'm getting old and as we aged, the more doctors we see! These doctors must be way over the retirement age since I'm near that retirement age. My two siblings' doctors are still with Central Medical Clinic and are in their mid to late 80s! Two of my just retired doctors, owned their own practices and office space, so when they decided to retire, they are trying to sell their practice/office space. -I still have a couple doctors at Kuakini and I decided to go back to Central Medical Clinic for my mom's PCP. I convinced my mom the walk from the parking lot to the office is much shorter since she struggles walking long distance. I'll tell you why I like Kuakini Medical Plaza! The parking makes the difference! Parking on the Plaza (not the 2nd tower side) is so much easier to park. Diagonal parking (with double lines I think) and the drive up is either the odd or even floor levels and you exit on the different floor levels. Just that the parking lot floor numbers doesn't match with the same floors of the building and it can be confusing at first. For the handicap patients, they can be dropped off in front of the Kuakini Medical Plaza. The walk to the office from the parking lot is so much closer than the walk from Kapiolani, Straub, or Queens' parking lot to the doctors' office. That was one of the deciding factors to return to a doctor at Kuakini! There are connecting floors from the parking structure to the building. The 2nd and 3rd floors of the Plaza are connected to the parking structure 3rd floor & 4th floor of the parking structure. The parking lot level that leads to the 3rd floor of the building, has some stairs. Once in the building, you can now catch the elevator to the floor of your doctor's office. There's a directory on that 1st level , 2nd floor and I believe the 3rd floor. Oh, there's another elevator on the top corner side of the parking structure that can be used to go to the hospital side now after Covid. it's not for the elevator to use to enter the Kuakini Medical Plaza unless you get off at ground level and walk over. The basement level comes down near the former gift shop. I use it to go to the imaging at the Hospital since there's no imaging place in the Kuakini Medical Plaza on the first level anymore. The Pharmacy, Diagnostic Laboratory, snack shop, & bathrooms, are still there on the ground level of the Kuakini Medical Plaza. Nice thing to know that the bathrooms in the building are open and no need to get a key to use the bathroom which is nice! *Note, Kuakini just recently installed a new parking paid system. You can pay through the metropolitan app on your phone but I rather pay at the booth. Central Medicai Clinic gives a discounted parking slip and theirs was $1 off. Validation varies on each doctor's office. There is someone at exit booth to help with collection of payment, applying the discount and if you need a receipt, but it's upon request. I asked how do one pay on the app with the doctor's paper discount. She said to scan the QR code at the doctor's office which includes the discount and not the QR code in the parking lot. The nice thing is the parking is free for the 1st hour!

Medical care in Honolulu, Hawaii…read more.. I used to visit this building when my doctor was here. I switched Physicians, but I still come here when I bring my mom to her appointments. Kuakini Medical Plaza is right next door to Kuakini Medical Center, where the hospital is. There's a convenient lab on the ground floor. Parking is free for the first hour! This is great because mom's doctor is quick! (My former physician ran late most of the time and talked a lot, so I usually had to pay... uhg!) The only downside is the confusing way that the parking structure connects to the building. We usually park on the Third Level, but it connects to the Second Floor, which is Central Medical Clinic. Just remember that the Parking Level is not the same number as the connecting floor number - and that only parking levels 3 and 4 connect to the building... LOL! Good luck!

I love Queen's and had given birth to all my 3 children there, that even my mom gave birth to me…read morethere as well. As you see this hospital means a lot to me and my family. But this time was different when we're back for our fourth baby. While admitted at The Queen's Medical Center for the birth of our fourth baby, my husband used the hospital valet service on 5/13/2026 at around 11:30 AM as I was going into active labor. Our vehicle remained in valet custody overnight. The following day, Thursday on March 14, 2026, around 11:00 AM, my husband retrieved the vehicle to run errands and discovered that the inside of our van had clearly been rummaged through. Cash and other small personal items were missing. A report was immediately made to hospital security, and a statement was taken. While the amount stolen may be considered minor, the violation of privacy and trust during such a vulnerable and important family moment is extremely upsetting. We understand valuables should never be left in vehicles, but patients and families should still be able to expect professionalism, honesty, and security from a hospital valet service -- especially during overnight stays connected to medical care and childbirth. We hope management takes this matter seriously and properly investigates the incident.

Bill wasn't erased! Had to still pay out of pocket $207.80 unbelievable, that's a discount on zero…read moreservices rendered. Like seriously, I could call my own specialist and not pay over $200! In fact his bill was around $50 for actual surgery! Ridiculous and they made like they're helping me out. Just doesn't make sense to me as I went several times to the mainland with my HSMA coverage and I've done the ER and regular visits to my specialist there at Sharp Memorial and it's all free and covered. Something is definitely wrong with Queen's emergency room!!! Next time I'll just bleed to death because I'm not giving them another dime. Side note: they were dealing with a homeless person (strong smell) and of course they disinfected same room but I could definitely smell it and was unacceptable! Omg and I'm still paying for "nothing" truly upset.

I went to go get my Chest Xray and the guy that does the chest Xray was so rude the way he talked…read moreto me wasn't nic.I will Not be coming here again for a chest xray.

Great outpatient follow up! The team is very kind and…read moreinformative in-person and over the phone. If you have any sort of questions about Tuberculosis (TB) including symptoms, signs, exposure risks, or treatment options I highly encourage you seek information here!

Had to call an ambulance for chest pain, back pain, & nausea. Kuakini was the nearest hospital for…read morepriority 2 patient. It was either here or Queen's West, no thanks too far! Anyways, got there and was greeted by a few people doing what they're trained to do. Everyone so concise in every move all the while being very genuinely nice. Which shocked me cause their's always that one that is a little rough around the edges. Well I ended getting admitted and I have to say that I'm totally satisfied with my experience there. Staff are all very well trained and was never rude. The doctors listened to you genuinely as a person. And explained everything so I understood everything.

I recently had an unfortunate experience in the emergency room of the Kuakini Medical Center, where…read moreI was not once, but twice, mistaken as another patient. I was told I was being admitted into the hospital soon after I arrived in the ER room. I was still waiting for a general check up to be made. I opined that I think you have the wrong person. No labs were done on me yet! I was checked by a doctor and a medical student. My name and birth date were verified. I thought what on earth is going on. I was just about to be wheeled out of the room when a nurse came running in and asked the doctor and medical student to go outside! They both left me! No explanation. How odd I thought to myself. Later, it was explained to me that they had the wrong person! Yowzaa! So while I waited for tests, a medical technician came into my room and proceeded to explain I needed this special test to be done on me. I thought that was odd since I was still awaiting other basic tests. The technician verified my name and date of birth before proceeding with the specific procedure. So I went along with it. About 15-20 minutes during this procedure, a nurse came running into the room and told the technician to immediately stop the procedure! I was plugged into all sorts of things! I asked what is going on as the technician said she needed to finished the procedure. The nurse said I wasn't the person who was supposed to get this procedure done on!! Okay, this is the second time while I was in the ER room that they got the wrong person! The technician even opined that I hope I'm not billed for this procedure. Well at this point I felt very unsafe. I kept thinking that I was very fortunate to have been awake and not unconscious upon my entry into the ER. I asked the nurse to be sure to write this up in a report so that I would not be billed for the procedure and about what occurred today. I also double checked with staff that everything else that was done to me thereafter in the ER was for actually for me and not another patient! Can you blame me? The ER doctor later confirmed the mixup between patients. There's more detail that I'm leaving out in this review for privacy reasons. But I definitely will be checking what I am billed for by Kuakini Medical Center. I was subsequently released from the ER the same day.

Free From Chronic Pain by Suzanna Williams…read more I recently had spine fusion surgery at Kuakini Hospital on August 21,25. The surgery was a complete success without any complications. I believe, wholeheartedly, that my success is due to everyone who played a part of my experience at Kuakini Hospital. You changed my life! Thank you! 1. Dr. Awaya, Orthopedic Surgeon 2. Pre-check in by phone and in person (staff and nurses) 3. Surgery day preparations (staff and nurses) 4. Surgical nurses and assistants that supported Dr.Awaya's efforts and plan for a successful surgery 5. Nurses (post surgery) 6. Physical Therapist (post surgery) 7. Occupational Therapist (post surgery) 8. Social Worker (post surgery) 9. Cafeteria personnel My story is nothing new when I share I had been battling chronic back pain for years. The journey had been a very long and winding road trying this and that to relieve my chronic pain. There were some things that worked along the way but unfortunately my chronic pain persisted that enviably lead me to surgery. I went to my first consultation with Dr.Awaya. This was the day I would get answers to what was causing my pain. First impressions always speaks volumes to me. He entered the room with confidence. He introduced himself and asked me how I was doing. I had my list of concerns ready and I am a very long winded person...I can talk forever and he took the time to listen without any interruptions. He then led into showing me what was causing my chronic pain at L4 and L5. He did this on the computer using my MRI image that had been taken at a recent visit to the emergency room back in March of this year. He went over my condition giving it a name called Spondylolisthesis and explained to me how spinal fusion surgery can correct this condition. He spoke with confidence with no fluff and did not mince his words. He got right to the point. I appreciated that. We met once more before the surgery where he then gave me his expectations of the surgery: 1. Approximately how long the surgery could take (3-4 hours) 2. Explained the possibility of infection 3. Explained the surgery procedure 4. My length of stay in the hospital (2 days) 5. Recovery at rehabilitation center (2 weeks) 6. Follow-up visit with him in (2 weeks) Everything went according to plan. I had surgery on July 21, 2025 and discharged to recovery on July 23, 2025 without any complications due to the wonderful people working at Kuakini Hospital. The level of care provided to me by the nurses, therapists, staff, and others assigned to my care were instrumental to my surgery success and healing process. 1. Everyone always explained what they were doing and why it was necessary 2. Everyone worked as a unified team member 3. Nurses introduced themselves switching shifts 4. Updated my board accordingly 5. Administered prescribed medications accordingly 6. Monitored my care per doctor's order precisely 7. Always asked about my well-being 8. The physical and occupational therapists were instrumental to my long-term success 9. Kudos to the cafeteria staff in preparing my food. It was the best tasting hospital food I had ever had. I never went hungry! Everyone did exactly what they were assigned to do. The environment was conducive to a successful post-surgery outcome. God bless all of you! Post surgery update. Three weeks after surgery: 1. Discharged from recovery on August 4, 2025 returned home 2. I can walk for 30 minutes around my neighborhood. I have done it three days straight now without any problems 3. I can go to church for 2 hours 4. I can bend my leg to put on my own socks and shoes 5. I am totally free from chronic pain- Praise the Lord! Excellent teamwork! I knew I was in good hands, God's hands, when I was wheeled into the operating room and the music was playing and everyone was pumped up and ready to go.... Mahalo to all!

Seems heavily understaffed. Everyone is rushy. Maybe they…read morereceive lots of weird patient but the attitude is strange for a hospital. Nurse didn't tell us where the buttons to call is as if they rather you not call, no water if you ask for it (first time I got to any ER saying no water). very strange ER I personally would go somewhere else if it is truly life threatening.

Dr. Lum and Garza are wonderful people. Very helpful and caring for our health. Michele and the…read morefront desk lady's are very welcoming. I highly recommend them as your new physicians.

This medical clinic may be small but they have a wonderful and friendly staff who will do…read moreeverything they can to help you. The doctor and nurse practitioner there are really nice and thorough. They actually listen to you and are very knowledgeable. The psychologist is conveniently located in the same office and is coincidently in town. She's a very good therapist. Unfortunately they ran out of flu shots for the time being. They have a very good amount of programs to help native Hawaiians. Appointments are really easy to make.

The office staff makes you feel at home. They are very friendly and helpful and assist in whatever…read moreway possible. From giving you instructions how to get to the bathroom to taking care of your parking charges. The doctor's are through in their explanations, making them seem to know what they are talking about while not using too many medical jargons. Their office is a well running organization. You are seen promptly and your time is not wasted. Although the use of stem cells for healing purposes isn't what would be considered new, it has been out of reach for the average person. Now with morden technology it is a real option.

If there were zero stars I would give one. One star for the courteous service I received from the…read moreemployees there. Last year in April of 2024 I sought help for some pain I was experiencing, I went and listened to Dr. Son explaining in detail of of what he hoped to accomplish with me and my challenging problems. I paid a whopping $12200 out of pocket for my upper back are ($1500), right knee ($1500), and my upper arms at ($1500). My lower back at $6750.00. The figures are as best that I can remember. Treatment consisted of taking huge 350 vials of blood and spinning them centrifugally and inserting them back into my body. Sometimes it was one or two, and sometimes 3. I got extremely dizzy after this and sometimes had to wait awhile until my body recovered until I felt better. There was one incident that I recall where they reinjected stem cells into my lower back and that was excruciating. I cried out in pain. During these visits sometimes it was done by Dr. Son (who is not an MD) but a chiropractor. There were two visits that I met a Dr. Charles Arakaki and the next time there was a doctor named Dr. Carlos Fernandez. Funny that I never saw them again. ALL OF THE TREATMENTS DID NOT WORK, I COMPLETED THE EXERCISES TO A T AND ALL FAILED!! At that point I stopped going, no sense in wasting my time as well as endure more pain. I went to my regular pain doctor and he immediately scheduled a procedure for me for the next day and I have been pain free for about 3 1/2 weeks. I later e mailed Dr. Son asking for my money back. He called me yesterday and said that he was unable to do so because of the paperwork that I signed. He went on and on to say that he complied with the intent of the scope of the immediate paperwork and could not refund me. I feel TAKEN advantage of. I am soon to be 74 years of age, gave him a big chunk of my money with NO PROMISED RESULTS. If anyone here who has had a similar issue with NexGen maybe we can all ge together and file a class action lawsuit. Hit me up and we'll discuss.

It's an old building so is the parking lot is dated. Stalls are tight for any cars but larger…read morevan/trucks will be more of a challenge. So the issue with the elevator has not been fixed for about a year and a half. My mom definitely can't walk up the stairs to the 4th floor. So she can't go to her appointments since January 2024. My mom is elderly and with some eye issues, so I would want her to see the ophthalmologist on regular bases. I'm sure people change eye doctors since they need to have their eye checks for glasses and need to use the elevators. My mom likes Dr Choi and said she said she doesn't need new glasses. (Actually she does but we will wait) I called and inquired if the elevator was fixed or if they have an office on the 1st floor. Just so happened they opened a 1st floor office for those who can't walk upstairs about a couple of months ago! If you need glasses they don't have the machine on the 1st floor to check on her prescription downstairs. I'm glad they made the change for now, since I heard they own the building! Parking is $1 for every half hour with validation. I heard the Elevator will finally be fixed in late September 2025 and by the time my mom plans to return in six months, the elevator should be fixed! I'm glad they do have parking but I couldn't believe as I was leaving to pick up my mom outside, 3 cars were trying to come into the parking basement. I couldn't make the turn with the cars coming in so I had to always reverse to let the cars in. I'm glad they will finally going to fix the elevator soon!

Very dated... The…read morelocation is what drew me here as I need testing done at Clinical Labs of Hawaii as this Liliha location made it easy for me to navigate and knowing that there was parking available as well. Parking is what many complain and I do agree as it's very small and cramp as even with my smaller compact car I struggled to find a stall that I'd feel would fit comfortably along side the larger vehicles. Parking is available on this busy area though it's not free depending on where you go thankfully I got my validation and it's on the first floor as the elevator doesn't work as well and being unfamiliar just walked up the ramp to get to the lobby area as a gentleman asked how to get up without the elevator sadly I couldn't help him as it was my first time here as well. Not sure how many who aren't able to get to as high as the fourth floor are able to do so but hoping they get this issue resolved as it's a great location regardless to find that care we all need. Thank you!

The staff is Generous, compassionate, and supportive while I was here. Physical therapy and…read moreoccupational therapy were very encouraging and helped me get better. They helped me get out of my depression and feel better.

I would give zero stars if I could. Don't send your loved ones here. My 90+ year old grandfather…read morehad pneumonia but recovered and came here for rehab exercises so that he could get stronger before returning home. Unfortunately he got worse than when he first arrived here. The staff here are uncaring and hold zero accountability when issues arise. Staff also belittled family when they visited, saying if he had this many visitors, they could care for him at home. Grandpa came in for shirt term rehab, who is staffing to judge a patient/ resident for why they are there. They should be providing compassionate care, but this was not the case. This facility also lacks clear and closed loop communication between nursing, social work, and family members. They tried to unsafely discharge grandpa back home due to "insurance" without ever having an interdisciplinary care plan meeting. I had to advocate for grandpa time and time again. But still to no avail. On his day of discharge, nursing did not bring grandpa downstairs for his scheduled medical transport ride back home, so the transport driver drove off. Placing even further stress on family members to figure out a safe way to transport grandpa back home. I have nothing positive to say about this facility. The only thing is you don't have to worry about your loved ones with dementia escaping as this place is locked and triple locked, like a prison. You can't enter without someone letting you in, and you can't catch the elevator or leave the facility without someone escorting you out. Safe, yes. Excessive, totally.

I did make a 5 star review for Grace in the past but want to make another review. We usually go to…read more710 to see Dr Rediger for my in laws. I am giving 2 star for the 710 adult front staff upstairs. But 5 star for Dr Rediger because he is such a wonderful Doctor and 5 star for Grace for trying to help us get ahold of 710 alot. 710 front staff on the other hand never answers their phone. You will be getting nothing even after you call for a week, 2 weeks, 3 weeks. NOTHING. I used to call the old location which is the 915 and Grace or the front staff there always picks up the phone and always returns my voicemail at the end of the day or middle of the day... I do call the 843-7575 or 843-7500 @ 710 but now I started calling the main line which is 848-1438 @ 915 because they seem to help more. Its a little frustrating.

Regarding the dentists, they didn't make us patients feel very comfortable. One dentist was very…read morerude, and after cleaning our teeth and filling cavities, they didn't provide us with water to rinse our mouths, leaving an unpleasant feeling. Many times, they caused a lot of bleeding during fillings, and the taste in our mouths was very bad!