When I had my appointment to come in for my mammogram and my ultrasound on my breast I had an…read moreemergency that came up and I had to go to Erlanger North then I call y'all's facility and then they tell me they can't see me because I owe $50 and then I asked to speak to someone and the lady tells me I have to pay the other $50 I'm going to really pray for y'all may God bless you all

I have had so many issues with this location in terms of scheduling, confirming appointments and…read moregetting records in a timely manner. They also left out images my doctor had wanted. The scheduling staff is not knowledgeable, and it takes forever if at all to get copies of records sent to providers. Very disappointing, and I recommend going elsewhere.

Prime Imaging was my first stop for the day. I needed a couple of x-rays and my plan was to knock…read morethose out and then head to lunch with my wife. We walked in and before the lady at the desk said anything to me, she was complaining about her computer having locked up. She asked if I was here for imaging and instructed me to sign in. As we sat there, the two employees could be heard complaining about having worked the last six days by themselves. Their tone was a bit hateful and they had one patient so confused that I was getting confused with their instructions. I mentioned to my wife that we were about to leave. I got up, walked over, and scratched my name off the list. The front desk girl said that it wouldn't take long and I replied "you all are just too stressed" and we walked out. I've had decent luck at the Gunbarrel location, but I doubt I'll be driving back to Hixon anytime soon.

Had a contrast MRI for suspected labrum tear. Dr. Samuels reading of the report said no tear found…read more After months of physical therapy, the pain got worse. Went to an orthopedic to review the MRI and he determined there is a tear Samuals missed, and the physical therapy I've been doing has exasperated the problem. My orthopedics exact words were "every report I've ever seen with this guys name on it has been wrong"

Quality care and the staff was very nice. The facility is very clean and beautiful. Easy to…read moreaccess on Hwy 153.

Horrible continuity of care. Data breaches…read more Awful! Cannot schedule easily. Difficulties at every turn!

They r always fantastic. They get u n as quick as possible n they r very professional. They r also…read morethe best people u could ever meet always going out of their way to make u feel comfortable.

I had a horrible experience with Prime Imaging and would not recommend. My doctor sent an MRI order…read morein Nov. 2025 and was told that Prime would call me within 24 hours. I never received a call. I called my doctor back and they verified the order was sent. My doctor asked that I call Prime directly and make an appointment. I did, and Prime said they never received the order. I called my doctors office once again, and asked them to resend the order in which they did. Prime still did not call so I called them. Prime said they were not sure what happened because they now had 2 Mri orders for me since the original one was sent. I made an appointment for today. I, along with a friend both took a day off work for the appointment because I was going to be put to sleep. I was given all direction not to eat or drink and to arrive at 8:00 for prep and my MRI was scheduled for 8:30. When we arrived, there was no appointment scheduled for today but had been moved to April 3. I never received a phone call, text, or snailmail letting me know of the schedule change. I don't feel the workers think about the patients and their health care needs at all. Now, I have to find another place to get an MRI, reschedule the MRI, reschedule my followup appointment with my doctor, all the while living in pain! Not one person bothered to say they were sorry for the inconvenience. Nothing!

Staff if courteous & pleasant,& very efficient. Waiting time is minimal. I have had many tests…read moredone there & is is so much faster than going to a hospital, where they always seem to be running quite late. Free copies/discs of your scan are avialable @ no charge. As a former hospital employee, Chattanooga Immaging is now my 1st choice.

Staff and Dr Miller were great. My daughter suffers from tourettes and severe anxiety and they made…read moreher feel about as relaxed and she possibly could. Recovery was smooth. 100% recommend

Originally I was meant to have my four wisdom teeth removed in my hometown, but as COVID struck and…read moreI was planning a move to Chattanooga, I pushed back my surgery and made an appointment with COFS. The consultation went fine, although I felt Dr. Spann seemed a bit cocky and barely looked in my mouth. The nurse staff had a weird sorority vibe around him, but everyone was very nice and I moved ahead with the surgery. Before I was taken into the operating room I discussed my medication allergies with the nurse (I only have two, one being amoxicillin, which makes me break out in horrible hives). They explained the procedure to me and asked if I had any concerns. I said not really, only that I have a birth control implant in my left arm, and therefore would prefer to have the anesthesia IV in my right arm. She said that was perfect and we made our way to the surgery room. We had yet another conversation about my implant during the walk down the hall, and I demonstrated how you can feel in through my skin. I laid down for surgery and a mask was put over my face, the laughing gas caused me to drift away and I heard them talking about putting the IV in. I felt the nurse touching my left arm and was jerked awake as she tied the rubber tourniquet directly over my implant in my left arm!! It felt as though it was pushed through my skin. I was able to say "not the left one," then heard her say "oh right, oops!" and I was pulled under. My boyfriend drove me home and went back out to get my antibiotics and pain pills. When he returned, the antibiotic they had prescribed me was amoxicillin! I told him I was very allergic and I went back to sleep. It took him about three hours to get everything sorted out with the pharmacy and nurses at COFS (who simply said "oops" again about the mistake). Because of this careless mix up I wasn't able to take my full rounds of antibiotics my first recovery day. Following the surgery in October, my arm felt consistently sore and uncomfortable. My period had began a few days before the surgery and didn't stop until the beginning of February. I was finally able to get an appointment with my gynecologist, suspecting that the nurse had in fact damaged the Nexaplon implant. It was removed yesterday, bent and creased. My gynecologist said that's not something that happens, and was surely a result of this nurse ignoring me. I understand mistakes happen, but I felt I wasn't listened to at all by these medical "professionals," and that they were only going through the motions of the job. Also, six whole weeks after the surgery, my chin and lips were still numb. I understand nerve damage can happen in this procedure, and my nerves did slowly repair and feeling has returned, but it made me wonder what other mistakes occurred while I was unconscious...

Horrible ER long wait rude employees security personnel sitting and eating at the desk very…read moreunprofessional collecting blood in waiting room stacking patients in rooms.

Such quality nurses and care. All of the staff was amazing. I stayed for a week because of my…read moreillness and they were so good to me.