Went yesterday to have a CT scan and an aneurysm ultrasound. I paid a 225$ copay for the CT scan…read more They did the ultrasound first then took me to the room for the scan. After waiting a few minutes the operator and another employee came in saying that BCBS Medicare insurance wasn't going to approve the scan for today. I would have to reschedule. What about my copay? The woman said they could hold it until the rescheduled date or they would refund it. I got angry and frustrated with this situation and blew up at the young woman. I am very sorry that I did that to her and I'm not happy with my conduct toward her. I simply didn't tell her this is the 3rd time in the last month I've been rescheduled. I want the scan done in a timely way. The last scan 7 months ago revealed a mass and my doctor ordered the scans to be done every 6 months. We're behind. I took the young lady's advice and rescheduled for November 5. I didn't ask for the copay refund. The young lady offered to handle the reschedule but in my anger I wouldn't let her. I called Chattanooga imaging after I cooled down. Patient's need to have patience.

Office experience. The representative who scheduled my follow up mammogram made it seem like they…read morewould work with me on not being able to pay the full copay on the date of service. When I arrived, I was told I had to pay the full copay or I couldn't be seen. They would not work with me and said I would also be charged a $50 reschedule fee if I wanted to reschedule. I canceled the appointment and asked my doctor to refer me to another imaging center. Avoid Chattanooga Imaging if you can. I would give a 0 rating if I could.

When I had my appointment to come in for my mammogram and my ultrasound on my breast I had an…read moreemergency that came up and I had to go to Erlanger North then I call y'all's facility and then they tell me they can't see me because I owe $50 and then I asked to speak to someone and the lady tells me I have to pay the other $50 I'm going to really pray for y'all may God bless you all

I have had so many issues with this location in terms of scheduling, confirming appointments and…read moregetting records in a timely manner. They also left out images my doctor had wanted. The scheduling staff is not knowledgeable, and it takes forever if at all to get copies of records sent to providers. Very disappointing, and I recommend going elsewhere.

The angry screaming woman called the police on me and told them I was trespassing. LOL…read more The truth is the angry screaming woman refused service because she didn't like the fact I wouldn't get on the table; I needed to sit in the chair as I was not feeling well due to a suspected ear infection. These people are angry that you're even there, and it's evident as soon as you walk in the front door. They provide masks and insist you wear them the entire time there. I was having trouble wearing a mask that long with the ear issue. Joe Biden says Covid is over. They must be addicted to those masks.

Went today for cough, everyone was kind from walking in the door to leaving. Listened to my current…read moresituation and responded. Did not wait long came early for web check in and was in before my on line appointment.

I went here to get my meds back on track from having been off of them for a couple of years. The…read moredoctor i saw got me refilled for my normal meds mand got me some rx's for some other issues I have. My only small dislike is that its walk in only but that also means you can see a doc when its convenient for you

Was looking for a new primary care and this place did not disappoint. Front office staff friendly…read moreand efficient. The wait time was minimal and the nurse was kind and very attentive. I saw Emily, NP, and she was knowledgeable, kind and at no time did she appear rushed. I had a lot of questions as well as medications that needed to be refilled. She answered all of my questions and explained everything in detail. Probably spent an hour with me which is unheard of in today's treatment of patients. Also, I was impressed with how clean the office, bathroom and exam room was. I would highly recommend this clinic to anyone looking for excellent treatment and great office hours.

I have been having my mammograms here for many years and the staff is alway very professional and…read morenice. The wait is never over ten minutes and I highly recommend this facility. Diane Collins Chattanooga, TN 12/19/2018

They're trying to charge me for $300 for a test my Dr did not order and they're trying to group a…read moreshould ultra sound NOT ordered in with my Left Exilla! A standard left axilla ultrasound does not include your shoulder or back. An axilla ultrasound focuses strictly on the armpit area (the axillary hollow). Its primary purpose is to evaluate the lymph nodes, soft tissues, blood vessels, and any palpable lumps or fluid collections located directly under the arm. While the axillary region is anatomically located where the arm meets the shoulder and chest wall, the technician will not image the structures of your shoulder joint (such as the rotator cuff tendons) or your back muscles unless your doctor specifically orders separate tests, such as a shoulder ultrasound or a soft tissue ultrasound of the back. From a billing and medical coding standpoint, the imaging center is incorrect. An axilla ultrasound and a shoulder ultrasound have completely different CPT codes (the standardized numbers used for billing insurance). They are distinct tests. If the technician scanned your shoulder without an order, the facility cannot simply rename it or group it under your axilla order to force you to pay for their mistake. The billing person or manager you are speaking to is using flawed anatomical logic to cover up a scheduling or technician mistake. While it is true that the tissues, muscles, and blood vessels of the armpit (axilla) physically connect to the arm and shoulder, medical billing and coding do not care about physical connection. They care about standardized CPT codes.An axilla ultrasound is billed under a specific soft-tissue or lymph node code. A shoulder ultrasound is billed under a completely different musculoskeletal (MSK) ultrasound code. They are separate procedures requiring different imaging angles, different machine settings, and entirely different clinical training to interpret.