When I had my appointment to come in for my mammogram and my ultrasound on my breast I had an…read moreemergency that came up and I had to go to Erlanger North then I call y'all's facility and then they tell me they can't see me because I owe $50 and then I asked to speak to someone and the lady tells me I have to pay the other $50 I'm going to really pray for y'all may God bless you all

I have had so many issues with this location in terms of scheduling, confirming appointments and…read moregetting records in a timely manner. They also left out images my doctor had wanted. The scheduling staff is not knowledgeable, and it takes forever if at all to get copies of records sent to providers. Very disappointing, and I recommend going elsewhere.

Prime Imaging was my first stop for the day. I needed a couple of x-rays and my plan was to knock…read morethose out and then head to lunch with my wife. We walked in and before the lady at the desk said anything to me, she was complaining about her computer having locked up. She asked if I was here for imaging and instructed me to sign in. As we sat there, the two employees could be heard complaining about having worked the last six days by themselves. Their tone was a bit hateful and they had one patient so confused that I was getting confused with their instructions. I mentioned to my wife that we were about to leave. I got up, walked over, and scratched my name off the list. The front desk girl said that it wouldn't take long and I replied "you all are just too stressed" and we walked out. I've had decent luck at the Gunbarrel location, but I doubt I'll be driving back to Hixon anytime soon.

Had a contrast MRI for suspected labrum tear. Dr. Samuels reading of the report said no tear found…read more After months of physical therapy, the pain got worse. Went to an orthopedic to review the MRI and he determined there is a tear Samuals missed, and the physical therapy I've been doing has exasperated the problem. My orthopedics exact words were "every report I've ever seen with this guys name on it has been wrong"

Staff if courteous & pleasant,& very efficient. Waiting time is minimal. I have had many tests…read moredone there & is is so much faster than going to a hospital, where they always seem to be running quite late. Free copies/discs of your scan are avialable @ no charge. As a former hospital employee, Chattanooga Immaging is now my 1st choice.

Nice people but office needs an update to make it not feel so cheap. I know they can do better as…read moremuch as healthcare cost.

I informed the staff that my HRA would pay the majority of my procedure yet i was still made to pay…read moreup front. Now they tell me it will be 4-6 weeks to investigate the refund. Not a big deal unless your talking a lot of money. I have used other diagnostic services and when this happened i had my refund in days. We will see how this plays out.

i continue to go here for my aches & and pains. I have more than one autoimmune disorder which…read moremakes it difficult to treat. I do feel like I get top notch help here. Please give it a try.

From the owner: Specializing in: - Physicians & Surgeons, Rheumatology…read more(Arthritis) - Physicians & Surgeons

They r always fantastic. They get u n as quick as possible n they r very professional. They r also…read morethe best people u could ever meet always going out of their way to make u feel comfortable.

I had a horrible experience with Prime Imaging and would not recommend. My doctor sent an MRI order…read morein Nov. 2025 and was told that Prime would call me within 24 hours. I never received a call. I called my doctor back and they verified the order was sent. My doctor asked that I call Prime directly and make an appointment. I did, and Prime said they never received the order. I called my doctors office once again, and asked them to resend the order in which they did. Prime still did not call so I called them. Prime said they were not sure what happened because they now had 2 Mri orders for me since the original one was sent. I made an appointment for today. I, along with a friend both took a day off work for the appointment because I was going to be put to sleep. I was given all direction not to eat or drink and to arrive at 8:00 for prep and my MRI was scheduled for 8:30. When we arrived, there was no appointment scheduled for today but had been moved to April 3. I never received a phone call, text, or snailmail letting me know of the schedule change. I don't feel the workers think about the patients and their health care needs at all. Now, I have to find another place to get an MRI, reschedule the MRI, reschedule my followup appointment with my doctor, all the while living in pain! Not one person bothered to say they were sorry for the inconvenience. Nothing!