Shocked this location currently has a 4.2. I wish I could give zero stars. as a health care worker…read moreand as a family member, this is the most incompetent office I have ever experienced! PLEASE save yourself the time and headache and do not come to this office. From rude disrespectful front office staff ESPECIALLY Emily Becky and Sylvia, to demanding payment embarrassing a patient and violating HIPPA front of a full lobby over 15$, that was already paid. To constant attitude, LACK of knowledge. Horrible English literacy. Oh and being miss diagnosed. Horrible Office!!!! the Front Office staff and Lack of bedside manner from Dr. Bhalla extremely disappointing. Please don't visit this office. The Arizona State board will be notified.

Great care and service in a very challenging world with many sub optimal, other providers...read more

Excellent service from the receptionist to the amazing nurse Arlene. She was friendly, and made me…read morefeel welcomed and super efficient. Dr. RAVI BHALLA was the best doctor I have ever met in all my life. I highly recommend him to anyone with arthritis. I have felt supported from day one.

Iain Black is an amazing doctor that has been taking care of me since 2016. Iain was the only…read morespecialist that truly listened to me and he was the only specialist that took the time to figure out what was wrong with me. I had seen 4 other specialists before I found Iain Black and all those other specialists didn't believe that I was sick. All those other doctors told me that I wasn't sick and that everything I was dealing with was all mental. Iain Black has been a great doctor to me and I hope he never retires.

I was referred to Dr Adamany for very painful arthritis in both thumbs making it very difficult to…read morebutton my clothes. He listened to my history and then stepped out to get some supplies. He came back and set up his tray with syringes filled with steroids and lidocaine. He injected steroids into several joints in my thumbs and I am much improved and thankful for his expertise. Thank you Dr Adamany. Richard Urwiller MD

I've had excellent care from several doctors at the CORE Institute. I've seen Eric Feldman and…read moreCarlos Pence for pain; Michael McKernan for a shoulder replacement, and will have a hip replaced by Justin Butler soon. ALL are outstanding doctors specializing is different body limbs or spine. I find them caring and informative. Their bedside manners are wonderful. They give a full folder of instructions prior to surgery and it tells you exactly what to expect and what to prepare for. The CORE Specialty Hospital is spotlessly clean and they take excellent care of their patients. Again, I found them to be as helpful as they possibly could be. Pre-ops are a patient's responsibility to take care of with their primary, but if you wish they will do them at the hospital a couple a week or so prior to surgery. The patient's portal is available for many answers 24/7, or you can leave your question to be personally answered by staff. I'm saddened to see some dissatified comments, but I understand how pain can make life difficult. Perhaps in the future they can look back and not blame the services for what they did not understand when they were in pain. Every patient needs to advocate for their own needs, or have someone to help them do so. I will close by saying how incredibly nice it is to have on-site x-ray, CT & MRI scans. Plus, they have plenty of staff to handle your needs. Very little waiting for visits. They have a screen showing each physcians' name showing if he/she is on time or not. As a "frequent flyer", I've never had a wait time of more than 10 minutes.

I'm really trying to balance the idea that so many people need X--rays and that this location only…read moretakes walk-ins for X-rays with a 2 hour wait & so many people being short staffed & so many people being sick. I will give the benefit of the doubt that because it was overcast as why the wait room was dark & gloomy. But it was so packed in the waiting room & not many were wearing masks. Let's pretend for a moment COVID isn't a thing. Come on though, you're literally in a waiting room for an x-ray because you're sick or have a mass or something else. No mask? Really?? It's the combo of the 2 hour wait, packed waiting room, & no masks that made me leave. I wasn't interested in getting sicker & wasting my time. Honestly, make people wear masks inside. Especially somewhere like this.

Figured I would write a review as I sit on hold. I've spent over 30 minutes today on the phone with…read moreSimon Med, most of which has been on hold. I spent a good chunk of time dealing with them yesterday as well. My MRI was authorized over a month ago and all of a sudden they're telling me that I need to reschedule. I called them back with the authorization yesterday and told them I would not be giving up my appointment. Well I get another call today to reschedule and they removed my appointment. I planned the appointment around other things, but it doesn't matter to them. I had to have an MRI with them two years ago and they pulled the exact same thing. I don't have another option as far as place to go for imaging, so I'm stuck with them wasting my time and causing unnecessary stress. I don't enjoy arguing with someone about how they have the authorization and I confirmed it with insurance just to be sure since I don't trust anything they tell me. I'm about to hang up from my almost 40 minute call, in which they called me with their recording to reschedule during as well, and just go in person to talk to someone. The incompetence over the phone is unnecessary and should be dealt with. Unfortunately, all call centers seem to hire these low IQ people who don't have a full grasp of the English language. I'm just thankful I can at least understand 80% of what they say at Simon Med.

Doc seems quite equipped to handle conditions. The office staff, however, is often difficult to…read moredeal with. For example, Doc recommended injections done in the office for when pain flares up. They were to be administered on a walk in basis as they're quick/easy, already in my record. Nope, office staff insisted on appts, often 3+ days later. How is that supposed to be immediate relief from pain flare up? It's not like I could predict it... Admittedly, this was a bit ago so hopefully they've seen the errors of their ways.

Dr Ravi Bhalla, completely misdiagnosed my wife and now she has passed away! From the moment I met…read moreyou I didn't think you were doing your job. You diagnosed here as having Wegener's and treated her for it! Well guess what it never was Wegners's it was Adenocarcinoma. There were nodules on the lung X-Rays in 2019 and you did nothing but continued with the Rituxan which is used for treating Wegener's. How did you misdiagnose this? I am angry and you should not be practicing medicine. Your Medical license should be revoked! You had the chance to do the right thing and you did nothing but ruin my life and my daughters life. By the time they diagnosed it it was stage 4. You could have stopped it in 2019! You treated her for the wrong thing!!!!!! You know a lawsuit is coming! I have all the paper work to prove the nodules were present I. 2019. Avoid this doctor he is negligent in his field.

Front desk was great. Fast to get me checked in. Fast to get me to the back. MA that took my vitals…read morewas very nice & helpful. Was less than impressed with the PA. I went in for a persistent dry nighttime cough, persistent meaning it's been over a month now. He told me he has no idea what could be causing it and to just take NyQuil until it stopped. I felt like it was a waste of my $80 co-pay. Just didn't seem like he was interested in getting to the root of an issue I've had on and off for many months now. Probably won't come back to this urgent care unless someone else was available.

I wish zero stars was an option…read more I took my daughter here for a routine sports physical, expecting what should have been a quick, straightforward, and professional visit. Unfortunately, it turned into an incredibly frustrating experience. Instead of receiving a simple sports physical, we were given the runaround due to inaccurate testing that was administered by their staff. The unnecessary confusion and lack of clear communication made what should have been a 15-minute appointment far more stressful than it needed to be. Resulting in an additional appointment that still had inaccurate findings. The NP lacked a clear understanding of what the requirements are for a physical. Specifically on when an athlete would need a restriction and what the cut off limits are to warrant that requirement. The entire experience lacked the level of professionalism, competence, and attention to detail that I expect from a medical office. Front desk had to keep leaving to call and check with a "manager" about how to handle things due to payment issues and refunds. A routine sports physical should be just that routine. Instead, we left questioning the accuracy of the care we received and feeling completely dissatisfied with how the situation was handled. I would not recommend this urgent care for something as basic as a sports physical. I have been getting sports physicals for well over a decade for my kids. I highly recommend going elsewhere. I sincerely hope they improve their training, communication, and quality of care so that other families don't have to go through the same experience.

Mom needed an EEG. They were efficient, caring and courteous to us and Mom…read more We are looking into Memory issues and they were very understanding with Mom and Helpful to us.

It saddens me that I have to give this practice a very poor rating due to the lack of staff and the…read moreunprofessionalism of some of those staff members. I experienced a safety issue, asked for an explanation of why I didn't receive quality care and was met with absolutely no response to my request that they review their patient safety policy. I enjoyed a great relationship with the doctors for years, but found that the phone lines were always busy resulting in half-hour long waits on the phone at times. And when the answering machine suggested patients leave an email instead of waiting for the front desk to answer, they never responded to the email. I loved my doctors, but I experienced a serious medical issue and my concerns were completely ignored by the staff. I have since found new specialists and have found their practices to be efficient and professional and I would advise you to do the same.

This is the WORST! Honor health is a joke. Going from Evernorth to Honor health is absolutely…read moredisgusting! My daughter has a mass, she needs her doctor to send a referral, the office said she had to re establish herself and next appointment is March 3. This could be cancer!!!!!!! But honor health could care less!!!! What if this was your child?? Would you say oh well??? Probably not!!! If it is cancer, I will be contacting an attorney for malpractice!!!!

My first visit back here after almost 2 years was, painful for me (thanks COVID) but in reality…read morepainless. I arrived shortly after 8 AM. Checked in, saw the sign for COVID symptoms & said "ALL OF THESE. I HAVE ALL OF THESE!" Taken to the back. Why does no one introduce themself? I don't care if you have a name tag on. Introduce yourself. Tell me who you are. Tell me what you are doing. So much is lost these days & I cannot wrap my head around this. It takes two seconds to introduce yourself. They of course needed to do blood pressure. It's not rational, to me, EVER, to do an automatic blood pressure machine when someone is coughing. The person cannot only 'NOT stay still but can't stay quiet. You know, that whole pesky coughing business. I'm legitimately unable to breathe with some of the coughing so this automated cuff is tightening to the point of pain & I can't feel my fingers. So, I ripped it off & said why. There was some argument that it was necessary & that another cuff could be placed on my forearm. No! What the hell? Why would you think there would be a different result? I said, you can do it manually or not at all. I'm not going to subject myself to additional pain & discomfort because you want to use an automated way. Ultimately, the manual method was done. Quick swab up the nose for COVID & flu test. COVID positive. Here is a prescription for anti-viral, (yep! I sure did require them), cough medicine, & inhaler. "Now, get our." LOL. Back the following Monday after anti-virals complete because of a cough that would not go away. Went in after 10 AM. Wildly different experience. Much longer wait time & a much saltier nurse/nurse assistant/technician. Honestly, I realize I have no idea what their position is, because again, she couldn't be bothered to tell me who she was. I believe her name may have been Courtney. I can't remember, I saw her name tag briefly, but again, she couldn't be bothered to introduce herself. She did the manual blood pressure, I suspect because of a note left from the previous person. Now, she didn't bother to support my arm & strangely enough I do have training in this area because once upon a time, I was a medical assistant. Supporting the arm can make a difference but it simply demonstrated her lack of indifference. Vitals done, "nurse practitioner will be in," & our the door. Waited for 10+ mins & walked out, said, "since I'm waiting, can I please get a COVID test?" I would have thought that would have been done automatically to confirm I was indeed COVID negative. This was apparently offensive to Courtney or whatever her name was because she came in, didn't wash her hands, put gloves on, shoved, yes shoved, very aggressively the swab into one nostril, striking maxilla because of how aggressive she was, & then left. Didn't swab both sides as had been done previously. Nurse practitioner came in. Diagnosed with whooping cough (pertussis), medicine prescribed, & out the door. I had to email several hours later asking for the COVID result because each time I looked it still said processing. This didn't make sense why in the week before the result was done in 10-15 mins but now was several hours. Finally, results done & COVID negative. Interesting how in less than a week, a review can change so drastically. The reality is patient care/bed side manner, customer service makes a huge difference. One person really can make a huge difference. If an organization is willing to hire or leave one employee with a negative attitude unchecked, then it begs the question of how many more & whats the mórale in the organization? I don't know the answers but what I know is, I don't appreciate having a nasal swab shoved aggressively into a nostril that it strikes bone, or that my arm wasn't supported during the blood pressure check. Most importantly, to me, the failure to identify & introduce yourself. It's such a simple thing. Why is it not being done??

Great healthcare facility. Great staff and especially Dr Sanchez. In all sincerity he helped my…read moremother who suffers from Alzheimer's like no one else. Thank you.

This is a great place. Dr. Kahlon is very personable and cares about his patients. Have been going…read morehere for 2 years. He was the first Dr to actually listen and try to treat my memory concerns. I even sent my mom to see him.

Doctor James Gordon is my new GI. To say he's improved my quality of life by tons by getting me…read moreinto a low profile button G tube would be an understatement. What a difference. Wanted to get a message to him directly but I'm non verbal and couldn't call and found no other way online but THANK YOU DOCTOR GORDON!

The rudest front desk lady I've ever met. Didn't greet me or anything until she was done sorting…read moreher paperwork. Cancelled my appointment cause I wasn't 30 minutes early. I was at the appointment on time