Universal Electric was called to my home for what appeared to be a breaker issue. By the time their…read moretwo technicians arrived, the issue had already resolved itself. I asked them to investigate further in case the problem returned, but they declined, saying "there's nothing we can do." They never entered the home, never inspected anything, and only briefly stepped out of their van into my driveway to talk to me before leaving. At no point during the scheduling call was I told there would be a service fee. When the techs arrived, they made no mention of a charge, nor did they provide any kind of invoice or paperwork before leaving. I later received three bills by mail, each demanding $130, with no explanation of what the charge was for -- just a warning that failure to pay would result in the account being sent to collections. I did not believe the charge was warranted and disputed it in writing via certified mail with return receipt, which Universal Electric received and signed for. They never responded. No follow-up, no phone call, no documentation -- just silence. Eventually, they turned the matter over to a collection agency. It's frustrating to be billed for a visit where no service was performed, no agreement was made, and no information was shared upfront about potential charges. Based on this experience, I would not recommend Universal Electric.

Rick from universal asked me to provide dates and times that he could do an in person consultation…read more I provided 5 days and times that worked for my family. Rick picked one from that list asked for my phone number and address. After that communication, 3days passed and he no called no showed for our appointment. This lack of communication is all I am able to review. As a client, communication is one of the most important aspects I look for in a contractor because my time is valuable.

Despite a bit of a communication issue and a longer wait for the installation than expected, it all…read moreturned out well in the end. Both the electrician and installation team did a great job, and I'm happy with the results.

We had them out based on the glowing reviews here, and unfortunately our experience was anything…read morebut. We paid a consultation fee before they even came out of $29. Said it was due to a lot of looky-loos, fine. They gave us some estimates quickly, and I contacted them back via email to ask to go ahead with one of the two items. Never got a reply. So I called the office, was told someone would call me back, no one ever did. We ended up going with another electrician who did BOTH our items (installing an electric car charger and installing a new light fixture in a room that previously didn't have one) for just a bit more than AES had bid for JUST the light install. Not impressed and ticked off that we wasted $29 and we couldn't even get a return call or email.

Their vehicle was driving like crazy cutting people off and creating an almost accident situations…read more I understand its not their vehicle and the vehicle itself had seen better days, but shows you how much their workers care about others safety. I would not hire anyone from this company.

Charged $85 for 5 minutes of work. $85 per hour is definitely on the steep side, I would have…read moreexpected $60. I will not use them nor would I recommend them to anyone.