R.J. Nelson did an amazing job installing our entire HVAC system in our home we built. They have experienced teams that understand their mission and work very efficiently. I was very impressed. read more

R.J. Nelson - Heating & Air Conditioning/HVAC Near Me - Council Bluffs, Iowa

I have to say Thank you for all you do! my husband has had flips and you always come throug! i also want to add you took care of our daughte's place today putting in a new furnace as it went out after the bitter cold is in and won't be good for the weekend! very much appreciated in getting it done on a Friday ! koodoos to you and your company! much appreciate! Very processional and on time! Thank you again! read more

they were professional, and finished everything in a timely manor my air conditioner is up and running. and after this heat you know i need it. The pricing was great! and thanks to Colton for the great service he did a wonderful job and was amazing to work with. would highly recommend to other people. read more

Great pricing and service. We used them when our air conditioner needed replacement. We got a few estimates from different companies first, and I gotta say estimates sure vary wildly from company to company. RJ Nelson's prices were super reasonable and the guys that we dealt with were all awesome professionals. They were prompt, courteous, patient, knowledgeable, and friendly. They removed and replaced our old unit, pad, and interior/exterior lines with all-new ones in just a couple of hours. I was surprised at how quick they were. I told them they didn't need to worry about tidying up where they were working and had to move some things down in the basement but they cleaned it all up anyway and put everything back as they found it before they left. The new unit works so much more efficiently, and it really brought down our cooling bills in the summer. I wish we would have called them sooner! I intend to use them in the future and would highly recommend them! read more

Warning for others. RJ Nelson did a great job on the install, aside from some untreated wood being glued down outside. However we are confident one of their employees stole cash from our home. We have no proof, nothing was on video. Where the install took place in our basement, which is also a master bedroom. They installed a new furnace and air conditioner on September 5th and September 6th. September 5th they were mostly unsupervised in the basement. September 6th we were present. I keep cash in a leather pouch and I don't look at it very often and it sits on my nightstand. Our son pays for his cell phone so when he gives me cash, I put it in. The last time I put cash in was at the end of August of this year 2024, there was over $1200 in cash in that pouch. I don't know how much over so I'm keeping the total loss at $1200. I've been putting cash in that pouch for the last couple of years and there's never been an issue furthermore because this is our master bedroom no one comes down here outside of the family. On October 20th when I went to place some cash in the pouch again I noticed that there was no cash in the pouch at all. It was about an hour later we realized that the only people that were down here were from RJ Nelson and I am confident one of their employees stole it. Unfortunately, I don't have a video recording and it's cash so I'm not sure there's much that can be done. I will note that I am more than willing to take a lie detector/polygraph test to show that I'm not making this up second my wife and I are in no type of financial distress at all leaving no reason why we would make up a claim. Lastly, I have asked that the owner of RJ Nelson ask their employees to voluntarily take a polygraph, but I'm not sure that will happen as there were three employees here and a polygraph test is approximately $450 each. If the employees voluntarily agree to take the test I agreed to pay this cost up front... but I've been told by RJ Nelson that they do not agree to pay me back for the costs if the polygraph shows that one of their employees did take the money... so unless the company is willing to pay for the test if the associate(s) did take the money, and the employees agree to to take the test we are completely out of luck. Leaving this review as a warning. Overall I think the company did a good job for a fair price, but I am upset knowing theft happened. This also put us in an extremely awkward position when it comes to the warranty, and if something were to happen. We are frustrated. read more

Love the work they do. They are fast and efficient. This is the second time we've used them, once when my thermostat broke and this time the condenser fan motor went bad. The only thing I will say is that the first person was much more personable and kept us in the loop more than this time. We rent our house so our landlord is their priority in communication but this second guy hardly communicated anything to us about the unit and wasn't personable at all, even when repeatedly going in and out of my home. read more

I am so impressed with RJ Nelson. Or AC failed 3 days ago and they shuffled around their schedule and installed a new AC and furnace in record time. My entire experience has been so great working with them. If you want a Lennox, go with RJ Nelson to get great pricing and service. read more

We have used this company for quite a number of years. It is never difficult to get an appointment. The service people are knowledgeable, professional and never leave any kind of mess. Their prices are very reasonable and they only do what they say they will do. Highly recommend them. read more

Customer service was great. Furnace broke down, came out within 1 hour, took less than 2 hours to fix. Serviceman (Chris) was personable and knowledgeable, overall a great job read more