TLDR: Grant is very unprofessional and doesn't know how to handle business. Zero communication…read more Blocked my contact. Hung up the phone when calling from another line. ------ In September, Grant was hired to tune our piano. Per his recommendation, we hired him to install dehumidifier rods. However, I changed my mind about the installation, so he returned to remove it. He was still paid for his time because he gave me a partial refund. He didn't express anything at the time and he was partially paid, so I thought we were in good terms. In December, I texted him a question in regards to tuning, with the intention of hiring him to tune the piano again. We had a special pianist scheduled in January. I didn't get any response, so I followed up a few days later. Again, no response. Comes January and I texted him about re-installing the dehumidifer rod. However, I noticed my text didn't show as "Delivered". I tried calling him the next morning, and it went to straight to voicemail. Out of curiosity, I called him with another phone, which he answered. Upon introducing myself to him, he said "I'm not available right now. Sorry." And, he immediately hung up. Honestly, I have no idea what I could've possibly said or done to hurt his feelings. Maybe, he thought I was not an "easy client" for changing my mind on the dehumidifer rod. Either way, it doesn't change the fact that Grant is not professional at all when it comes to dealing with clients. He will literally block you and even hang up on you when you confront him. Just be aware when hiring him. Don't expect a long lasting business relationship as he can suddenly cut you out for hurting his feelings. Hawaii is a very small community. I hate to leave a bad review as everyone knows everyone. I have no intention to hurt people's businesses. But, I can't resolve anything with Grant since he wouldn't explain to me anything and completely blocked me off. So, I'm just here to warn others. Don't get me wrong, Grant did an excellent job tuning. He knows his craft. He just doesn't know how to deal with clients, which is crucial in running a business.

My Baby Grand had sticking keys and was badly out of tune after years of being untouched. Grant…read morecame over and diagnosed the problem (later) telling me the piano was in shock mode! He asked if he could remove the inside and fix it at home which was ok by me because the repair would take many hours. A couple weeks later ready to install he spent another 4 hours putting everything in place and then tuning it. It sounds so beautiful now that it makes me want to start playing again. Grant is a little quiet and a perfectionist and I highly recommend him. For all that he did he was reasonable. Thank you Grant.

Knowledgeable man and great service! Friendly and good with communication. Was honest about repairs…read moreand whether or not it was worth it. Really appreciated him! Book way ahead because it took me a few months to get an appointment.

Great service! Great price. Nice guy. Will definitely call for service next year. If I knew it…read morewould be this easy,I wouldn't have waited this long.

George and Keith were wonderful. My 45 year old Kawai…read moreacoustic piano wouldn't play anymore. George's and Keith made me feel comfortable and didn't rush or pressure me. It took several visits and a special piano order to help me to choose an electronic piano that sounded and felt like my old Kawai.

Keith is a true gem who is passionate about his craft and it shows…read more I needed help as we are down sizing. He offered his assistance in the form of information. We got a wee off topic, as things do when you are enjoying company, and ended up discussing history, mechanics, maintenance, and intricate/nuanced details- all things I am interested in as it is part of my job- just in a different application. This was a fascinating conversation from a music perspective. I really feel he was born to teach and pass the gift onto others. He was even so kind to call back and connect me with someone who plays at a church in need of a piano! How perfect was that! He is a great conversationist, and a wealth of knowledge. I learned so much today. Thank you Keith! If you'd like to hear him play, he is at The Signature, Friday through Tuesday evening. But, Im sure if you ask, he would gladly show you what your future piano is capable of. No matter your price point, he can find the right fit for you. :)

Thank God for Michael. Very down to earth guy and very knowledgeable of music and pianos. He was…read moreable to fix the LED screen issue with my nord. If you need any kind of work done, Michael will be able too. Thanks again

I called Michael about a fix to our older Roland Piano. He was very helpful and quick to research…read moreand assist us immediately. He was also very transparent, as he shared that the potential cost of the fix and the part maybe close to the value of the piano. We loved how forthcoming and helpful he was. At this time we decided not to fix it, but will remember our interaction for future business to send his way. I fully recommend going here.

WOW!!! I can't say enough great things about Payton. Not only did he tune our older piano…read moreperfectly, but he also fixed all the sticky keys--something we've struggled with for a long time. The difference is unbelievable. Playing it now feels like a completely brand-new piano--truly night and day! Payton was reliable, trustworthy, and very accommodating with our schedule. His expertise and attention to detail really show in the quality of his work. We are beyond happy with the results and would HIGHLY recommend him to anyone looking for piano tuning or repairs. 5 stars all the way!

Found Peyton on Yelp, Messaged and scheduled piano tuning…read moreappointment, he gave his availability and we quickly set up a date and time. Day of tuning, Peyton arrived on time, Introduced himself, although -just graduated from high school, he is amazingly mature and professional. -He Played piano -Opened up piano -vacuumed inside -Found broken string Most importantly, Peyton tuned our piano beautifully and we are absolutely happy with his work. We will definitely call on him again.

Damaged my hutch. Worker said to call the office and they will take care of it. Dumb me... I…read morebelieved him and paid the invoice. Called the office the next day. Person answering said the owner will get back to me. No call back. Called three more times with the same result. Just left a complaint with BBB and left it at that. This was many years ago, but obviously still bothers me.

One-star because I cannot put less than zero. Worst move ever after twenty years of moving around…read morethe globe. This company was recommended by my property manager because the owner hikes with the owner of this moving company. What was supposed to be a half day, door-to-door move for my one-bedroom apartment took two days and required me to scramble and beg my property manager and a neighbor to allow me to use the elevator to complete the move. The owner planned for helpers that did not show up. So, he (70+ yrs old) and his son (350+lbs and not fit) decided to move us by themselves. They took so long to load, our stuff stayed on the truck overnight. I lost an extra day of wages because these guys punted this job into the stands. The second day, they brought an extra guy, but they waited around for the boss instead of off-loading, while the time I begged to get in the elevator ticked on. The owner was unreachable because his phone ran out of battery. To add insult to injury, the extra guy was insulting. I won't get into the details, but I would have said something if I didn't need this guy to complete my move. My residential manager has banned this company from the building for dropping 2x4s down the garbage chute during a move the day before and not complying with building rules during my move. I ended up having to help with the move, in spite of an injury. I felt it was necessary to complete the move because these guys were so slow. At the end of the the second day, they charged me full quoted price for the one day job, only after I complained to the dispatcher that the job was taking so long... AND I was out a second days' wages. I will never hire this company to do anything. He should sell the truck and stop advertising because he is unable to complete the simplest of jobs. I do not usually post negative feedback. (Check my profile.) I waited over a month to write this, and I still get mad as I recall these events. DO NOT HIRE THIS COMPANY FOR ANY MOVE.