TLDR: Grant is very unprofessional and doesn't know how to handle business. Zero communication…read more Blocked my contact. Hung up the phone when calling from another line. ------ In September, Grant was hired to tune our piano. Per his recommendation, we hired him to install dehumidifier rods. However, I changed my mind about the installation, so he returned to remove it. He was still paid for his time because he gave me a partial refund. He didn't express anything at the time and he was partially paid, so I thought we were in good terms. In December, I texted him a question in regards to tuning, with the intention of hiring him to tune the piano again. We had a special pianist scheduled in January. I didn't get any response, so I followed up a few days later. Again, no response. Comes January and I texted him about re-installing the dehumidifer rod. However, I noticed my text didn't show as "Delivered". I tried calling him the next morning, and it went to straight to voicemail. Out of curiosity, I called him with another phone, which he answered. Upon introducing myself to him, he said "I'm not available right now. Sorry." And, he immediately hung up. Honestly, I have no idea what I could've possibly said or done to hurt his feelings. Maybe, he thought I was not an "easy client" for changing my mind on the dehumidifer rod. Either way, it doesn't change the fact that Grant is not professional at all when it comes to dealing with clients. He will literally block you and even hang up on you when you confront him. Just be aware when hiring him. Don't expect a long lasting business relationship as he can suddenly cut you out for hurting his feelings. Hawaii is a very small community. I hate to leave a bad review as everyone knows everyone. I have no intention to hurt people's businesses. But, I can't resolve anything with Grant since he wouldn't explain to me anything and completely blocked me off. So, I'm just here to warn others. Don't get me wrong, Grant did an excellent job tuning. He knows his craft. He just doesn't know how to deal with clients, which is crucial in running a business.

My Baby Grand had sticking keys and was badly out of tune after years of being untouched. Grant…read morecame over and diagnosed the problem (later) telling me the piano was in shock mode! He asked if he could remove the inside and fix it at home which was ok by me because the repair would take many hours. A couple weeks later ready to install he spent another 4 hours putting everything in place and then tuning it. It sounds so beautiful now that it makes me want to start playing again. Grant is a little quiet and a perfectionist and I highly recommend him. For all that he did he was reasonable. Thank you Grant.

WOW!!! I can't say enough great things about Payton. Not only did he tune our older piano…read moreperfectly, but he also fixed all the sticky keys--something we've struggled with for a long time. The difference is unbelievable. Playing it now feels like a completely brand-new piano--truly night and day! Payton was reliable, trustworthy, and very accommodating with our schedule. His expertise and attention to detail really show in the quality of his work. We are beyond happy with the results and would HIGHLY recommend him to anyone looking for piano tuning or repairs. 5 stars all the way!

Peyton did a good job with our 30 plus year old stand up piano. He was open and honest about…read morethings and that's all that mattered. Good luck to him and his business. Aloha

Steve was very kind and professional and tuned my piano beautifully.read more

From the owner: Tuning and repairing pianos in homes, schools, churches, on stage and in studios for over 35 years…read more Piano tuner, repair, and restoration.

Husband has taken up a new hobby and I was glad it wasn't acoustic drums this time…read more We came here to shop as he had received a gift card for his birthday and the staff was super attentive and he found what he needed. I was stunned at the size of this place, they have all kinds of stuff - I am not a musician so i was duly impressed; they even had the bongos I wanted a long, long time ago (long story). Drumsticks of all shapes, sizes and weight; guitars on the walls, sound systems, a room you can practice in (nice to listen to other players trying it out), accessories, albums, gifts, and more. A place well stocked like this makes me want to take up playing some kind of instrument. My husband will probably not like it.

My son really wanted to check out this location while we were visiting Oahu, so we stopped by just…read moreto look around. Even though we didn't end up buying anything today, the workers were still incredibly helpful and welcoming. The entire place was also very clean and organized. Great store!

Thank God for Michael. Very down to earth guy and very knowledgeable of music and pianos. He was…read moreable to fix the LED screen issue with my nord. If you need any kind of work done, Michael will be able too. Thanks again

I called Michael about a fix to our older Roland Piano. He was very helpful and quick to research…read moreand assist us immediately. He was also very transparent, as he shared that the potential cost of the fix and the part maybe close to the value of the piano. We loved how forthcoming and helpful he was. At this time we decided not to fix it, but will remember our interaction for future business to send his way. I fully recommend going here.

I've used Mint Movers three times now and they have been super reliable, took care of all my stuff,…read moreand very nice service. They are super hardworking, empathetic to all our needs!!!

They did a good job with my move and the prices were reasonable. They arrived on time, in fact,…read moreearly, but due to my reservation for the condo elevator, they couldn't start earlier. The movers were in company T shirts when they arrived and the main guy was able to communicate well with me with good English. They were all friendly and professional. I've asked around a few moving companies and they're the most affordable and still with a good rating so I decided to give them a shot. So glad I did because my friend who also hired them based on my recommendation thought they're good too. It was also easy to get in touch with the office for the booking. Sahara was friendly and communicated well with the prices and the services they offered. If you need junk removal and cleaning, they provide those services too for extra fees. Overall I was pleased. Nothing broke, damaged or scratched. They dropped off our boxes and furniture in the room we wanted. They finished at a decent amount of time with circumstances out of their control (elevator got hijacked by other residents without proper reservation in both condos), but the movers tried their best to move efficiently.

Music Center of Hawaii is very small but the amount of instruments and service far exceeds their…read moreshop size. They are one of the only shops that repairs saxophones, violins, and standup bass's. They have a huge selection of violins, flutes, saxophones just to name a few. The staff is absolutely top notch any thing you need for your bowed instrument is there.

They helped us with a short term rental of a violin for my daughter. They sized her up with an…read moreexpert eye, gave us the relevant paperwork, and sent us on our way. Excellent value!

I recently ordered a bass clarinet from Easy Music Center in Honolulu. After a few days without a…read moreshipping update, I emailed them on Monday morning to check on my order. Jake replied almost immediately and explained that a few employees had been sick, which caused a delay in processing. Shortly after, Hadji emailed me to let me know the instrument had been inspected and that they would expedite my order. Within a few hours, I received the shipping confirmation and tracking number for FedEx next day delivery which I really appreciated. Their customer service was excellent, and I really appreciated the quick responses and honest communication. My only suggestion is to send customers a quick email if an order is delayed. A simple update would go a long way and save customers from wondering about their order. So far, I'm very happy with the experience. I'll update my review once the bass clarinet arrives.

Unacceptable Service & Zero Priority I am beyond frustrated…read morewith the service I received today, and I ended up walking out. My wife, my two kids, and I walked into this establishment around 4:35 PM on March 25th. We were greeted at the front by Ted, who told us he'd be over to help us "real soon" and instructed us to head back to the electronic drums. Couple other staff asked if we needed help which we did, and was told they couldn't really help us because they weren't the 'drum guy' and to wait for Ted. We waited. For 25 to 30 minutes. When Ted finally decided to show up, he gave us maybe five minutes of his time. Instead of actually helping us make a decision, he left us with more questions than answers. He told us he'd be "right back," and then disappeared for another 10 minutes. From where I was standing, I could see him at the front of the store helping people who walked in long after we did. The breaking point was when he finally came back to our area...but not to help us. He started assisting another person who had just arrived. At that point, I was losing my cool. He knew we had been waiting patiently for a long time, yet he continued to treat us like we weren't a priority. Once he finally finished with the latecomers, I had to confront him with the facts. I told him exactly how long we'd been sitting there while he ignored us for newer customers. Instead of offering a solution or taking accountability, he just hit me with excuses. Then, he actually had the nerve to ask if I had "more questions." I told him flat out: I was ready to check out 30 minutes ago, but he left us hanging high and dry. I was literally about to tell him which set we were buying, but after that experience, I decided right then and there that we wouldn't be supporting this business. We walked out. Bottom line: You need to get your priorities straight. UPDATE: I'm updating my previous 1-star review to 5 stars because of one person... Senior Manager Anju (I hope I spelled that correctly). After that initial visit yesterday which left us feeling disregarded and unimportant... Anju reached out to me personally to make it right during our phone call. It takes a true leader to own up to a mistake and honestly she did so with such grace. Took full accountability for her store and them some. When we returned today, we weren't just 'customers' we were felt like actual guests. Anju provided the kind of high-touch and personalized support that made the store feel more like a community. She was patient, informative, answered all my questions and incredibly kind to our 5-year-old. She made sure we walked out happy and we left with the perfect Roland TD-07DMK Electronic Drum Kit and a matching V-Drum Amp. I felt Anju made it her mission to make sure every detail was handled perfectly so we could focus on the excitement of our daughter's musical journey instead of the issues we faced previously. It's easy to be a good store when things go right, but how you handle things when they go wrong is the true test... Anju passed with flying colors. From here on out we'll be supporting this business under her leadership. Mahalo for turning this around for our family!

After researching vocal instruction in Honolulu and taking free sessions offered by other teachers,…read moreit was very clear Cat Wong's experience, dedication to her students and infectious energy easily make her the best vocal instructor on Oahu. She took the time to get to know me and my motivation for improving my vocal skills. And we got right to it! We split the hour between exercises and perfecting my performance piece. She gave me a CD to take home so I could continue to practice the exercises and my song. Say goodbye to your old school piano teacher methods, Cat made me excited to learn, practice and improve my voice. Thank you so much!

We chose Cat because 5 years ago she was the only speech level teacher on the island! Having been a…read morestudent of the SLS method in Maui myself, I was determined that my daughter should learn this method as well. Enter Cat. At the time my daughter was only 6 years old, and the youngest student in the studio. Cat had not had a student so young yet (now there are so many, it seems!) but she was willing to take a chance on us. She did not disappoint, treating my daughter with as much professionalism, respect and poise as she would any adult, all the while exhibiting patience and the insight to incite motivation in my daughter to learn and grow as a singer. In the years that followed my daughter performed in a number of singer showcases with other students from the studio. You have only to attend one of these showcases to see the level of success in each and every student - not just in skill, but in confidence and coordination. Everyone comes from a different place in terms of exposure, experience and skill, but Cat is somehow able to figure out what works best for you and your situation. And SLS is a fantastic method that really aids everyone from the shower singer to the aspiring local artist in singing their own best notes (to steal a line from Cat herself!)! Cat is a positive teacher who encourages you to reach higher and celebrates you when you get there. Her studio is in a great central location, and is warm and inviting. She even offers Skype lessons! If singing is something you've always wanted to explore and you're looking for a skilled teacher, visit Cat Wong Studio. You won't be disappointed!