TLDR: Grant is very unprofessional and doesn't know how to handle business. Zero communication…read more Blocked my contact. Hung up the phone when calling from another line. ------ In September, Grant was hired to tune our piano. Per his recommendation, we hired him to install dehumidifier rods. However, I changed my mind about the installation, so he returned to remove it. He was still paid for his time because he gave me a partial refund. He didn't express anything at the time and he was partially paid, so I thought we were in good terms. In December, I texted him a question in regards to tuning, with the intention of hiring him to tune the piano again. We had a special pianist scheduled in January. I didn't get any response, so I followed up a few days later. Again, no response. Comes January and I texted him about re-installing the dehumidifer rod. However, I noticed my text didn't show as "Delivered". I tried calling him the next morning, and it went to straight to voicemail. Out of curiosity, I called him with another phone, which he answered. Upon introducing myself to him, he said "I'm not available right now. Sorry." And, he immediately hung up. Honestly, I have no idea what I could've possibly said or done to hurt his feelings. Maybe, he thought I was not an "easy client" for changing my mind on the dehumidifer rod. Either way, it doesn't change the fact that Grant is not professional at all when it comes to dealing with clients. He will literally block you and even hang up on you when you confront him. Just be aware when hiring him. Don't expect a long lasting business relationship as he can suddenly cut you out for hurting his feelings. Hawaii is a very small community. I hate to leave a bad review as everyone knows everyone. I have no intention to hurt people's businesses. But, I can't resolve anything with Grant since he wouldn't explain to me anything and completely blocked me off. So, I'm just here to warn others. Don't get me wrong, Grant did an excellent job tuning. He knows his craft. He just doesn't know how to deal with clients, which is crucial in running a business.

My Baby Grand had sticking keys and was badly out of tune after years of being untouched. Grant…read morecame over and diagnosed the problem (later) telling me the piano was in shock mode! He asked if he could remove the inside and fix it at home which was ok by me because the repair would take many hours. A couple weeks later ready to install he spent another 4 hours putting everything in place and then tuning it. It sounds so beautiful now that it makes me want to start playing again. Grant is a little quiet and a perfectionist and I highly recommend him. For all that he did he was reasonable. Thank you Grant.

Knowledgeable man and great service! Friendly and good with communication. Was honest about repairs…read moreand whether or not it was worth it. Really appreciated him! Book way ahead because it took me a few months to get an appointment.

Incredibly thorough, clearly experienced, and a genuinely good guy. Highly recommended.read more

Steve was very kind and professional and tuned my piano beautifully.read more

From the owner: Retiring, no longer taking residential customers.read more

George and Keith were wonderful. My 45 year old Kawai…read moreacoustic piano wouldn't play anymore. George's and Keith made me feel comfortable and didn't rush or pressure me. It took several visits and a special piano order to help me to choose an electronic piano that sounded and felt like my old Kawai.

Keith is a true gem who is passionate about his craft and it shows…read more I needed help as we are down sizing. He offered his assistance in the form of information. We got a wee off topic, as things do when you are enjoying company, and ended up discussing history, mechanics, maintenance, and intricate/nuanced details- all things I am interested in as it is part of my job- just in a different application. This was a fascinating conversation from a music perspective. I really feel he was born to teach and pass the gift onto others. He was even so kind to call back and connect me with someone who plays at a church in need of a piano! How perfect was that! He is a great conversationist, and a wealth of knowledge. I learned so much today. Thank you Keith! If you'd like to hear him play, he is at The Signature, Friday through Tuesday evening. But, Im sure if you ask, he would gladly show you what your future piano is capable of. No matter your price point, he can find the right fit for you. :)

Thank God for Michael. Very down to earth guy and very knowledgeable of music and pianos. He was…read moreable to fix the LED screen issue with my nord. If you need any kind of work done, Michael will be able too. Thanks again

Michael fixed the motherboard on my CVP-605. Very easy to work with. Good communication and…read morescheduling. Repair went well. I highly recommend his services for digital pianos. Mahalo. to MR Piano repair.

They were punctual, professional and even played me a concerto after tuning and replacing some old…read morestrings. Would definitely use them again!

I have never written a negative review on Yelp, but I feel compelled to do so in this case. I asked…read moreMr. Wang to tune my piano -- he agreed to do it, but asked me to speak to his wife to schedule a time. She started asking me all the pertinent information (address, etc) and then asked what kind of piano I had...I told her the brand. I know my piano isn't a fancy, but it's very functional and it's what I have been blessed with to play. Upon hearing that the piano wasn't a Steinway (or something along those lines) she rudely refused to continue the booking because the piano brand wasn't good enough. All that said, I hear Mr. Wang is the best piano tuner on-island and I wish his wife hadn't blocked me from letting him tune my piano.

Damaged my hutch. Worker said to call the office and they will take care of it. Dumb me... I…read morebelieved him and paid the invoice. Called the office the next day. Person answering said the owner will get back to me. No call back. Called three more times with the same result. Just left a complaint with BBB and left it at that. This was many years ago, but obviously still bothers me.

I found out on a Monday that I had to have a refrigerator moved out on Wednesday morning. I was in…read morea unique situation where it had to be taken out, then put back in. I frantically searched on yelp for a local, small, reliable moving company. After calling two other places, I talked to Lori at Hawaii Piano and Household Moving. I informed her of my situation and she checked with her boss. She called me back within 10 minutes saying that they could fit me in. She took down my information, informed me of their rates ($125/hour, 2 hour minimum), and specified they payment they took. I really appreciated how she was upfront about how much everything would cost and how I could pay. She also asked specific details about the house: were there steps? Wood or concrete? And inclines? Where could the moving truck park? I was so glad she knew what she was doing because this was the first time I was hiring a moving company. Being the worrisome person that I am, I called them back on Tuesday to verify the pickup and drop-off times. Lori sounded very patient over the phone and assured me that they would be there at 8:30 am. On that Wednesday morning they arrived a few minutes before 8:30 am. The four of them (Lori, Larry, Eugene and Darrell) got right to work putting the fridge on a hand truck and securing it. I was really impressed at their teamwork. Larry took the lead in telling them to watch out for corners, turns, angles. He ensured the safety of all of them by stopping to count before they lifted it up the stairs. I know it's something they do everyday, but I just was grateful that they treated my home as if it were their own. They also worked very well together to make sure the process ran smoothly and efficiently. I would definitely recommend this company to any friends looking for reliable, efficient movers. I can't compare prices, but to me the cost was worth the stress of not having to bribe friends or family to move things for me.