I've had them repair several pairs of shoes and boots and have been happy every time.

I called ahead to see if the store could replace the Vibram sole to my boots. The owner assured me, yes. I drove an hour each way (!) for her to shrug her shoulders, and tell me no. No apologies, no recommendations, just the look in her eyes of, "you leave now!" Lol. I got the feeling she is the shoe Nazi equivalent to the soup Nazi. read more

I just drove 20 minutes to try and get my purse repaired by this company and the woman that came to the front was not helpful at all told me they didn't have light pink thread and then when I asked about what thread colors they have she was like oh if you're not gonna be happy with the thread then you should go somewhere else. I just don't understand not to mention she answered a phone call in the middle of our conversation.... which I told her she could, but had no enthusiasm there, and it was a new customer inquiring about pricing and she doesn't even say goodbye to them and hangs up. She also basically turns my business away from her store because when I asked if I could see the color of the thread she is like oh it's like this or darker meanwhile has the colors in the back and could show me but chose not to. Keep in mind this is a Gucci purse so the color is super important. I turned around and left because I refuse to give her my expensive bag and already have a bad feeling about their quality and customer service. The other reviews are not wrong! Avoid this place! read more

They do good work. However, I have now tried to go pick up my shoes for the third time and they are closed again during office hours. They must be traveling a lot and not hiring anyone to Man the office so that people can pick up their shoes. But I guess where else do you go to get your shoes fixed? read more

Amazing service Fixed my daughters boots and my dress Reasonably priced Five stars read more

I brought two pairs of my favorite vintage boots in to have re-soled and the woman at the counter was wonderful. Such thorough, immaculate work done on these and I will absolutely be coming back. Money well spent! read more

Expert shoe repair and alterations, pleased with results for both. Reasonable prices and time frame for completion.

Excellent customer service! They fixed my favorite pair of shoes fast and at a fair price! I definitely will use them again!!!

Absolutely unprofessional. Ruined my red bottoms by punching a few extra holes for sizing unaligned and ripped through the leather. Added WHITE string to try to repair it with a sewing machine on nude heels. This place should be shut down for the lack of respect for other people's stuff. Zero zero zero. read more

I didn't even think there were shoe repair stores still around till I found this one! They did a great job repairing the heels of my sandals, were very friendly and on time. Will recommend them to anyone. read more

Always a positive experience! Angela remembers my name and preferences. Won't go anywhere else for alterations and shoe repairs.

I would never recommend this place to anyone I liked. it is horrible. the lady that works there and I think she also does the sewing is extremely rude. one skirt I took in to have shorten is now so short I will not be able to wear it. the sales tag was still on it showing I paid $80 for the skirt. she didn't do as I asked for the second skirt I brought in and didn't care what I wanted. the third skirt I brought in I ended up bringing back home because she didn't know how to hem it because it was tiered. she yelled at me when I dropped the garments off because I asked her to repeat something to me because she was talking tru a plastic screen and was hard to understand. too many places that do alterations to put up with poor business practices. when I picked up the two skirts today she put them on the counter and left the area until I walked out the door. unbelievably rude. read more

My shoes were fixed perfectly! So grateful. It was less expensive than I thought it would be after I broke my heel

Is there a no star option? Colossal waste of time and money. Literally showed the shoe to the worker and said are you really trying to tell me that was shined? She said oh yeah it's a stain. I then wiped it off with my finger and she said oh sorry want us to try again. Yeah, NOPE By the way. It's rare I'll post bad reviews but this is fricken unbelievable. read more

Best Shoe Repair & Alterations - Ridiculous! - Shoe Repair Near Me - Gilbert, Arizona

I was a little concerned about this shop when I read some of the previous reviews. However, my experience was a good one so I wanted to pass that along to anyone who might be unsure. The front counter person was friendly and efficient. I was requesting a simple shoe repair. She said that it would be completed later in the week which I felt was reasonable. The shoe was resewn professionally and was completed on time when I picked it up. All-in-all, this business met my expectations. read more

1, went there to get my coat sleeves altered. 2 when I picked it up it was filthy, Must have used it for dusting, or dropped on the floor or both. 3, only take cash = not good, no receipt 4 , would not recommend anyone go there. 5, very unfriendly , unclean place read more

I was in town for a wedding and was hoping to have my "in good condition" shoes shined just to make sure my outfit was tiptop. They quoted $14 cash only for the service and I had to pay upfront and leave my shoes for 24 hours. When I picked them up they looked the exact same except had some black smudge marks on parts. Would not recommend going here for a simple polish/shine, really bummed guys! read more

I had them sew stripes on some old Vietnam era uniform jackets. While it's not ordinary they did a very nice job.

Would not recommend this business to anyone. Poor customer service and arogant. Business name "Best Shoe Repair & Alterations" surely incorrect based on my experience. Dropped my work boots off last week for resole and repairs to seaming/stitches of my work boots which I went over with the person/lady at that time. They did perform the resole however, didn't do any of the repairs to seaming/stitches I had pointed and didn't change the lacing which needed replacing. Charge was $88.00, which seemed reasonalbe at the the time but, she wanted full payment which I questioned and she said half is acceptable and I paid...never ever had to do that before for services not rendered. Customer service was truly apparent when boot laces weren't replaced enlight of the charge of $88.00. I will never utilize this business again and I did have another pair of work boots that I was also put in for resole/repairs...not now, OH WELL! read more

Three times I've come here WHEN THEY SAY THEY ARE OPEN, but they are not open. I'll NEVER come here again. Three strikes and you're OUT. I'm standing out front and the sign even says NOW OPEN. Liars. You waste your time driving here for NOTHING. I called them on my way home and they answered the phone. I asked why they claim to open at 9:30. A lady hung up on me as soon as I asked that question. read more

Went in today to have a pair of boots resoled And the lady behind the counter tried to tell me that my leather bottom, cowboy boots were made of rubber. When I showed her the areas where the existing leather could still be seen, these boots are heavily worn, she continued to try to tell me that the bottoms were rubber. Apparently they can't help me with that. Came to the shop because the place I usually go had a small fire and is closed temporarily. Was hoping to have these boots to take with me on my trip back to Iowa.definitely won't use this place in the future. I'll just wait until my regular shoe repair opens back up. read more

Found this shoe repair store to add additional holes to my leather belt. The lady upfront was able to punch in 3 holes to my belt right away for $8. The store offers alterations at a great price too. Will be back. read more

This place is truly a hidden gem. My super picky husband has been so happy with the alteration work for his clothes and wouldn't take them anywhere else. They also did a great job repairing my favorite shoes. Even though the place is not close from my place, it is totally worth the driving for quality alteration and shoe repair. Love this place!!! read more

Business is always friendly, prompt and accurate. This is the only place in GILBERT that I would take my alterations. My friends that I have referred to her would agree! Thank you Angela! From Rosemary read more

Over the past two years I have had this establishment complete shoe repairs, leather belts, alterations and hemming. They have done excellent work on all my orders. They are friendly and reasonably priced. I have many businesses like this one that are much closer to my home but this place is worth the 12 mile drive ! read more

They did a great job on our shoe repairs and alterations truly sweet owners. It's doesn't look the best inside I almost left but glad I didn't. Prices are fare... read more

I am unable to understand how this is a business. They change the hours at their whim, having the business next door tape a sign on the door ONLY to change the hours again after the time posted has come and gone. Service was not nonexistent and excuses abundant. Would never recommend or use this business. read more

Tucked away in a nondescript shopping mall (wait, did I just describe most of the Valley?), Best Shoe Repair is a no frills place that does a great job. I had two pairs of heels that were worn down and needed new pads (not sure if that is the right term). One day turnaround for fairly cheap - $22 for both pairs. They also recommended a shoe polish for my favorite pair of flats. read more

This place was horrible! I was in line between two elderly women and the front desk woman was very rude to them. When it came to me, she was also extremely rude as noted by her tone and overall demeanor. I left the store and took my business elsewhere as I was so surprised at the lack of willingness to help. Save yourself the trouble. Ho elsewhere. read more

SO happy I found this place! Thanks fellow Yelpers! I had a strap break on one of my fave pair of shoes, and I desperately tried finding a similar replacement pair for weeks before giving in to the fact that I wouldn't be able to replace them. I had to try to get them fixed instead. Thanks to Best Shoe Repair they fixed them BETTER THAN NEW, and I am one happy girl. It only cost me $15 and they had it ready for me in about 3 days. I LOVE this place & will be bringing them any of my shoes, bags, belts, etc that need repair! read more

My husband dropped off two pairs of boots. Cowboy boots to have new soles put on and his work boots to be cleaned. Reinforced toe is completely caved in on the work boots. The cowboy boot soles are great, but he polished them...they're not meant to be polished. $290 boots are now brown instead of the original white with blue stitching!! Absolutely never going back...they said they didn't do it, that we did?! WTF read more

Best Shoe Repair & Alterations - Shoe Repair Near Me - Gilbert, Arizona

Top of the line workmanship! The attention to detail and quick turnaround time made this a wonderful experience.

I brought 3 pairs of shoes here on the recommendation of a co-worker. I am so glad I did. All 3 pairs were heels that needed to be re-tabbed. I dropped them off and a week later they were ready for pickup. Not only were they were re-tabbed but polished up and looking almost new. One pair are 8 years old that you would never know were that old! Shoes that would have been relegated to the trash heap including my favorite black Guess strappy sandals now have a new lease on life. Cost is only $10 a pair and worth every penny! You will not be disappointed. read more

Friendly and affordable. The man knows his business and has been working for a long time in leather he does shoe repairs as well and purse repairs and luggage and I have never been disappointed with their work. read more

I'm new to the area and found this great place! I needed a dress altered for a dress less than a week and the seamstress made it happen. Super nice and accommodating! Highly recommend!! read more

I have brought shoes, belts, and clothing in to have repaired and/or altered. The work has been excellent, and the prices have been extremely fair. read more

Place is still open. Great work at reasonable prices. Have been coming for years to have work done on shoes. read more

Took 2 pairs of my husbands shoes in for soles and heels. They look like new. Will definitely be back.

The tip of the rubber soles of my shoes needed to be glued down since it was separating from bottom. I was quoted $35 to do this for two pairs of shoes. SUCH A RIP OFF considering it was the tiniest dab of glue for two pairs of shoes. I went to another shoe repair store. It cost $5 and the guy did it right there on the spot for me. Ridiculous. Im glad I took my business elsewhere. read more

Had some expensive dress shoes come apart on a vertical seam on the heal. thought they were destined for the garbage. they fixed it to look almost like new, and ONLY CHARGED ME $12. I don't need shoe repair often, but when I do this is my place. read more