I was introduced to AFS approximately 25 years ago when I purchased an Earle through a gallery. They have the best products, the best people, and the best customer service. I just took my fourth painting in to be framed. I am a thoroughly satisfied customer, that's why I keep going back. read more

Timing is everything here whether you want a cute art deco frame or something more classic for your portraits. I had a Groupon worth $100 - the particular item I wanted framed was too expensive - and it bought me 6 awesome picture frames (3 of them for about 80% off) in the area just off of the receptionist's desk. Awesome. read more

Bottom line price is the reason why this place isn't 5-stars. I've gone to them for years and years and the framing quality is second to none I think. And they'll deliver back to you if you need them to. Full-service, but you do pay for it. read more

So, I have this obsession with buying art when I am on vacation. I finally decided I had to get it framed and I know one of the pieces had to be framed in conservation style as it was a vintage poster. My neighbors told me about Artists Frame Service, so I decided to try it out. I walked in and within 3 mins they had me seated at a work table, unraveling the art and picking out frames and mats. I am so sorry, but I cannot remember the name of the artist that helped me but she was easy to speak with, not pushy to get higher priced frames and attentive to how I wanted the piece to ultimately look. She didn't care how many times she needed to go back to the wall to grab a frame, and it made me feel like she was listening. I promise when I find your card I'll come back and put your name, you were great! So at the end of the consultation she gave me the price... I think I had a minor stroke, but I came to and decided that if I wanted the pieces done correctly I had to have it professionally done. One of the pieces was approximately 5'x3.5' and I know I couldn't do it. She then told me that she could have the larger piece installed and they will deliver all the pieces. I agreed and saw a lot of overtime in my future. It's two weeks later and the gentlemen showed up at my house not only on time, but 20 mins early apologizing for coming early. WHEN DOES THAT EVER HAPPEN?! They immediately brought in the art and removed their shoes without my even asking them to do so. Within 20 mins they had all the art hung exactly where I wanted, there was nothing to clean up and they couldn't have been more professional and courteous. Now that I finally see the finished pieces I know why the cost was what it was. I could not be more happy with how they turned out. If you have art you care about, family pictures you need framed to show how you care or just like having the work done correctly the first time by professional and courteous people then I suggest going to the Artists Fame Service. Yes the price was up there, but you pay for what you get. read more

Exceptional. They did a fine job with all my high quality and irregular sized lion prints. I will continue to use their services.

I brought a number of works on paper to be framed here with Josh -- all very sentimental in value as they were painted by my deceased father. Josh started the consultation by literally dropping the works on paper on the floor. As they hit the hard floor, the soft edges crushed and bent!! Instead of apologizing, Josh said he could flatten them before framing. Are you kidding me? Second, the prices here are through the roof. After receiving a quote for $800 per medium-sized picture (using museum quality glass and a custom frame), I immediately realized there was no way I could afford to frame all 30 pieces. I really wanted to replicate the frames that my father used, but knew I'd need to settle for something less expensive or just frame a few. I asked if there was any kind of volume discount, given that i was hoping to frame 30. Josh said only 10% off if the order was over $20,000. Flabbergasted by the cost, I agreed to leave the pieces with Josh so he could package them and un-bend the ones he had dropped on the floor while I decided what to do. In the next few weeks, i wrestled with the decision to not frame the majority of my father's art. Finally, I spoke to my aunt who is an art dealer with galleries in East Hampton, NY and Boston, MA. She said dealer pricing for a medium sized piece with a custom frame and plexiglass (all you need in her view), was about $90! I was literally about to pay 10x at Artists' Frame Service. I immediately called Josh and said that my husband was coming to pick up the pieces. My husband returned however with only 29 of the 30 pieces. One had gone missing! I contacted Artists' Frame Service and spoke with the manager. She said there was no record of 30 pieces since the whole quote wasn't technically an invoice. I was furious. She then agreed to search thousands of works that they have in storage to try to find the lone piece. She had NO luck. Shocker. Instead of offering some type of compensation for my loss, she accused me of having the piece! Even though I was upset, I tripled checked what they gave me and re-confirmed that I didn't have it. I am basically just out of luck with no recourse. In conclusion, this place not only charges 10 times what an art dealer pays for framing, but they damaged my art work and then LOST one of the pieces! Please do not make the mistake of entrusting them with anything expensive or irreplaceable! read more

You really can't get any better. Being a photographer I have shopped around the city (many big cities at that) for good framers and it is hard to beat the service, expertise, quick turn-arounds and perfection that Artist Frame Service provides. I look at frames like a small piece of furniture that will be in my home forever on display so I want to make sure that it looks good. I love that they have the variety to offer so that I can budget when I want to, but also splurge when I want to. Huge thumbs up to all of them over there working hard and providing great customer service and product. It's not always easy to get both. read more

AMAZING customer service. We took a large photograph in to get reframed due to a crack in the glass. They were prompt, helpful and friendly - we are looking forward to giving this place more business. This is the way businesses should be run, well done!!! read more

I recently had two pictures framed -- one I bought and one was a picture they printed off my phone and framed. Here's what I love about them: 1. This place is spacious. You don't feel cramped which is good for a claustrophobic person like me :) 2. Their staff is very knowledgeable. While I am book smart I was born without an eye for color/spacing/etc. The girl that helped me showed me many different frames, gave her opinion which I was constantly asking for, and really, really just knew her stuff. It is pricey but I didn't shop it around. Maybe all frame places are in the same price-ballpark. Also, as the lesson goes: you get what you pay for. I highly reccomend them for any framing needs. read more

We went here to frame our ketubah. We had a pretty good idea of what we wanted and were willing to make a good investment in the framing. Liz helped us out and was super patient and brought out a ton of different samples based on what we initially told her were our ideas. While the framing/glass/matting wasn't cheap, it was certainly well done and their customer service couldn't have been better. Liz guaranteed us a two week turnaround time, and actually got in before that time frame. We have also received a thank you note from Liz. Great craftsman ship, great customer service. read more

I was working at my computer and listening to WFMT when they were fund raising and the owner of Artists Frame Service contributed some gift cards. I had a few items I needed framed and thought this would be an impetus to complete the project. I have had many items custom framed in the past. Because I live in a northern suburb I visited the Highland Park store. There were two women sitting at two separate tables and I was the only customer in the store. Since they couldn't seem to be bothered they called a gentleman out from the back room. He just stood there without any suggestions and I faced a wall of hundreds of sample frames. I ended up leaving. I felt I was being profiled by sales people. About 10 days later I was in the city and went to the Clybourne location. A young girl who was quite pleasant assisted me but I had to continually make suggestions. She was quite inexperienced. A week later the pictures were ready for pick up. It took an hour on the expressway. I am satisfied with the pictures, not "thrilled". I will NEVER walk in to the Highland Park store again and I can guarantee that I have dealt with another Frame Service where the people are much more knowledgeable, helpful and at a much closer location. The really talented Framer which I had used for quite a while was really an "artist" and his frames did "thrill" me and others who went to him on my recommendations. He is no longer available so I will continue to look for such an artisan. read more

Very prompt service and helpful staff. I needed a picture matted to use as a wedding guest book, to be framed after the wedding. They had my item ready on time and it looked perfect. For something this important, I will definitely be going back to them for the framing- they were nice enough to estimate cost for me, and even if it's a tad higher than other places, I know I can feel confident that they will do an excellent job, based on what I've seen so far. And free parking is great! read more

Fantastic service and great results! They make framing painless and are extremely helpful. Great for every framing need, from fun beach wood to very elegant matted frames. Prices are also reasonable. read more

Probably the best customer service I have ever experienced anywhere. I wasn't entirely happy with the first frame I selected. They did it over with out complaint and free of charge. The second time around Henna helped me and the results are wonderful! She has an incredible eye and she could not have been more engaged in helping me choose the perfect frames. Yes, Artist's Frame Service isn't cheap but custom framing never is. Given the selection, customer service and quality of workmanship, it is hard for me to imagine why anyone would go elsewhere. read more

I contacted Artists Frame Service to ask for an approximate price to frame a very large print. Nellie quickly responded with a likely price range and what decisions about framing would affect it. I thanked her and told her that the print was in New York with my son, but that I needed an approximate to file an insurance claim. Here is Nellie's amazing response: I can check on Monday with the wholesale side of our business and see who they recommend. We have several accounts in NYC. What borough or zip code would be most convenient for you? I am so grateful to her for offering to help us find a quality framer in NYC. Just to be helpful. To me, she's hit it out of the park on customer service that delights and amazes. read more

I'm impressed. I really only tried this place because of Groupon. The truth is, I dropped my picture off to get framed & left the store kind of mad at Groupon. See, this place is EXPENSIVE. I would never have tried it on my own. I'm careful with my money, and the sticker price was beyond what I would normally think reasonable. This is probably a big negative for some people, and understandable why some reviewers might knock a star or two off because of this. I just didn't think there was any way I would like my finished product that many $$ worth. Well, I went to pick it up last night, and to my surprise, I loved the work. It truly looked amazing. You get what you pay for, I guess. I loved it that many $$ worth. The employees were very helpful too. Next time I want artwork framed, I'm saving my pennies and bringing my business here again. read more

Jay, thank you for following up. I have always had a good experience at your Chicago location, so I ended up driving to the city on 8/31 to give it another go. I worked with sales consultant Josh Nemier. He was fantastic! Between my visit to HP and Lincoln Park, I decided to go another rout in terms of framing style (since I hadn't found what I initially wanted)-- opting for a burl wood style in keeping with the mid-century photograph. I spoke with Josh about my ideas and he completely got it. He guided me through the different options and we ultimately collaborated and chose a beautiful frame that had to be custom ordered. It isn't ready until this Thursday 10/12, so I have been patiently waiting to see the end result. I have no doubt it will be great looking. Josh was a pleasure to work with and took the time to listen to what I had in mind and guide me through the process. I appreciate that the sales person I dealt with in HP is a long time employee and you are happy with his work. I just didn't have a good experience, and was so surprised having shopped at Jayson's and Artist Frame Service for many years and always dealt with helpful professionals. I was careful to mention the specific location and time because I don't want it to reflect on your entire business, but rather the experience I had then and there. read more

They do an amazing job with framing art work or pictures. They have a huge variety of colors, sizes to choose from and they are very careful with everything they do. The frames are a little pricey but if it's quality you are looking for stop in here. read more

The Artists frame service shop losses a star for its price point. Everything in there is soooo expensive. I got two pictures framed with one mat and the price came out to be around $175 each! But the service and patience is from the people that work there is amazing. Unfortunately I forgot who helped me but she spent about a good 40 min with me picking out frames that matches the personality of the picture, where it was getting hanged, and etc. Plenty of parkin across the street and free gift wrapping. Both pictures came out perfect, centered, no bubbles, and square. Thank you! read more

You will not be disappointed with how your item looks once you come get a frame here. Fabulous job with all framing jobs. But, beware the prices. This does not come cheap. read more

I used Artists Frame Services once before, about 3 years ago, and was very happy with the service. This time, about 2 weeks ago, it was a different story. The person who helped us was named Kaylee (sp?) and she was catatonic. It was like working with a robot. Since this company isn't cheap, and does well by providing a good customer experience, I expected a lot better. The kicker was when we had spent an hour+ picking out a frame/mat combo and price was never mentioned. I turned over the frame we'd chosen and it was marked $250. I asked Kaylee about the cost and she said it would be $250 PER FOOT and we'd need about 10 feet of frame. Ok, we should've asked about pricing a little earlier but don't you think if someone picks out one of the most expensive frames in the store, the salesperson might mention this? $2500 for the frame alone (not including glass, mat, etc.) is going to give anyone pause. We did not buy the $2500 frame and we were on our way out when I remembered I'd seen a nice frame at the monthly outlet sale which happened to be this morning. So we got a $45 frame and they did a very nice job putting it all together. So my advice is avoid Kaylee and be sure to ask about price from the beginning. Otherwise, the service there is great. read more

We've had a great experience with Artists Frame Service and especially, the consultant on site there, Hannah. She was professional, attentive, not pushy on designs or selling us the most expensive mat or frame. We had a big print matted and framed and were pleased with the final product. Unfortunately, less than 48 hours of having it, the frame dropped and shattered the glass, cutting the print and the mat. We called Hannah immediately and she said they would fix everything once we brought in the new print and all we would cover would be the materials - she would waive the labor. We were already so grateful and when we dropped everything off to get fixed, her manager so graciously said they'd split the cost of the materials and still waive the fee of labor. What a great form of customer service and my husband and I couldn't have been more pleased. While custom framing is always going to be a bit pricier that DIY, we will go back to Artists Frame Service in the future! read more

Just when i thought customer service was dead..AFS saw what I wanted framed, and helped me pick out the right framing , and within the price range I needed. The work was done well, timely, and my friend loved my gift! Liz could not have been more helpful, and followed up with me with a handwritten thank you note! For those who think otherwise..it really does matter! Will be back! read more

This review is for services predating the PC (!) Was looking up AF to refer our daughter who now lives in Chicago. We still have several items (about 25) that look great. Many of the frames cost more than the nominal value of the piece but the sentimental value is enhanced greatly (e.g. Don Roth Blackhawk menu on a Bemmelmans print) by the frame. If you want cheap buy a mitre box or go to Wal-Mart. AF is a Chicago Institution where they still act like they appreciate your business. Go there, allow time to review their great selection, then enjoy your art for decades. read more

I've had a total of 4 pieces framed here and am very happy with the final products. Everyone I have dealt with has been very friendly and knowledgeable. The frames were not cheap, but it seemed like a reasonable price for custom framing in the city. Even custom framing from Michael's gets pricey, so I would rather go to a local place like Artists Frame Service than save a little at a chain store. read more

Been coming here for years. They are an affordable way to have your stuff framed. And they always do great job! Love the poster special.

Their prices are out of sight. Be prepared for sticker shock. The service is ho-hum, better you have something in mind before you get there. I hate this kind of situation where you go through all the trouble selecting items and then find out they want to hose you. read more