We recently had the pleasure of working with Sir Grout to remove deep stains on limestone steps and…read moredecorative wall in our yard and repair grout damage in our master bath. Ari did our consultation and was very detailed about the work we needed and the outcome we could expect. His quote was very fair, especially compared to the other companies we considered, and he was totally available and responsive as we scheduled our work. Nick handled both jobs over two days and the results were outstanding. The limestone steps and wall look amazing, above our expectations, and the shower looks new. He was extremely pleasant to work with and his attention to detail was phenomenal. He also told us how to maintain both the limestone and bath to minimize future problems. We looked at multiple companies before making a decision and could not be happier with our experience from initial consultation to job completion with Sir Grout. They're an excellent service provider and we highly recommend them.

We had the best experience with Sir Grout. Ari was amazing to work with - from the consultation…read morethrough the service. We had our kitchen grout restored and sealed as well as a shower. The results are fantastic. The kitchen has never looked better. The 2 technicians were so friendly and worked so hard. Best service and best results!

Recently did my deck with T-Tile once more they did not disappoint! Thiago and his crew are always…read morea pleasure to work with they are the best i highly recommend them for any remodeling you may have !

Look no further if you want the best in tiling and home improvements. Thiago and his team are…read morekind, considerate, always cleans up after each project/day and most importantly their quality is second to none. Thiago is extremely responsive, proactive and will answer any potential concerns immediately. I highly recommend T-Tile and Home Improvements and would use them again, again and again. I will not trust any other company after using Thiago's team. I am grateful for them and how often do you hear a customer saying that after a renovation? They made the process of remodeling stress free. Which is extremely rare and should be commended.

This is purely on customer service. We needed Flooring and…read morebathroom quotes - we found them at the JC Arts festival. They called within a week to schedule our appt. They arrived promptly and were very friendly. They spent quite a bit of time taking videos and measurements. We tried to get an estimate or ballpark of the cost but they could not give us any numbers. We then spent another 30-40 mins taking videos of my bathroom area, still couldn't give us a price range. We were supposed to hear back within the following days....and no follow up, no call, no estimate. Now I am curious whatever happened to all those videos taken during the hr they spent at our home.

Very pleased with Alpharetta location of FCI-- needed a 9 year old carpet stretched. Carpet had…read morevery little wear as it's in an unused area of the house, however 2x month vacuuming caused it to stretch and bump up here and there. Eric sent out Luis and Maurilio who did a great job. Very professional and very nice men. Also, very pleased with Eric's pricing. Will definitely use them again.

Giovanni's Tile Design has absolutely superior customer service!…read more My wife and I recently visited the store and were warmly welcomed by two very knowledgeable staff. We have had a problem with our bathroom tile (not installed by Giovann's) always appearing "dirty". No matter what we used, we could never seem to get the tile fully clean. The two staff members listened carefully and recommended using a product the store carried to clean the tile. They said to try it out and if it worked, they then would charge us for the cleaner. Wow! Really? Not charge us unless it worked? That is is truly rare customer service and trust! Well, their tile cleaner worked!!! And we were more than happy to pay them for it! We are two very satisfied customers. Thank you Giovanni's! John & Sue

Excellent customer service trying to match previous tile. Very knowledgeable! Order arrived on…read moretime.

My contact went on a long vacation which I don't have a problem with but her backup would not…read morereturn my call or my contractor's calls. The tile was delivered broken after taking a month to get here so they had to order more. The grout I'm not sure was ever ordered but was not there with the tile and it was ordered at the same time.

***SAVE YOUR MONEY AND GO SOMEWHERE THAT APPRECIATES YOUR BUSINESS***…read more Don't be captivated by the tile selection in this store. Yes, they do have beautiful options, but once they get your money you will be forgotten about and receive ZERO customer service. I was working on a kitchen remodel and the designers helped me to find some accent tile as well as trim pieces to match the statement tile I purchased from Floor & Décor. THAT'S WHEN MY GOOD EXPERIENCE ENDS! My tile did not arrive in the window of time I was given. I wasn't even notified. I called in to check the delivery status and low and behold, my tile had been received, but no one had cared enough to notify me. While picking up my tile I discover the wrong trim pieces were received. (If you're thinking this is no big deal, please read more reviews and you will see that this is a common error TinT has been making for years, yet they have done nothing to prevent it from happening. Also found out the same thing happened to my neighbor.) After days of calling and emailing the Store Manager, I finally received an email back from her stating my tile is estimated to be received in 9 days. You would think that I was in good hands now that I am dealing with the Store Manager, but you would be wrong. 9 days came and went and still no word from TinT. After waiting an additional 5 days I asked for an update and AGAIN my tile was sitting there, but NO ONE cared enough to notify me. I brought my dissatisfaction with their service to my designers attention and her response was "If we had sku numbers and tracking then that would be great, but we don't". Really?!? They caused me to delay my tile installer 3 times due to their continued carelessness and this is their response? To say I am disappointed would be an understatement. This is a high end store where customers are paying premium prices, so to receive this low level of customer service blows my mind. I spent ¼ of the price at Floor & Décor and received 1000% better service. PLEASE take your hard earned money to a store that values their customers!!!

Avilio did a fantastic job on our kitchen backsplash demo and tiling. They worked diligently and…read moregot the job done quickly for a great price. We are very happy for the results and will be sure to consider Escalante Tile for any future tiling needs! Thank you!!

Escalante Tile, Avilio, did tile sealing repair on of the showers. The sealant is supposed to be…read morewater resistant. Unfortunately after one month all sealant become soft and you can peel it off. He charged 450. Now I cannot reach him anymore. Be extremely careful of using this guy. He is the only person I found on yelp that did poor job and no customer service.

I first met Mike and Checkmate Flooring in 2015 while restoring the hardwood floors of a house…read morebuilt in 1910. Some areas were not recoverable which required Mike's team to replace some existing flooring sections throughout the house. They masterfully "weaved" the new flooring in place and once sanded and refinished the new sections were indistinguishable from the original. I've since used Checkmate for at least five additional properties, including the installation of LVP, Hardwoods, carpeting, ceramic tile, and laminate. His team, many of whom have been with Mike for years, are prompt, professional, and skilled. I highly recommend Mike and Checkmate Flooring!

This company was sent by The Mad Hatter to replace my laundry room flooring, which was damaged…read moreduring vent cleaning. Kevin let me pick out the tile and the crew showed up when scheduled, were very professional and did a great job.

When I bought my home, I immediately knew the kitchen needed to be updated. My house was over 20…read moreyears old and everything was VERY brown. There was a high top bar that I needed lowered and the fireplace needed to be resurfaced. I reached out to FD remodeling and Diego came out and gave me an estimate. Once we started the remodel process everything was super easy and straightforward. The team did a great job on the work and even touched up the paint in some areas and hung a new light that I ordered. When I had a question about a gap between the waterfall and the wall, they immediately addressed it and the work is seamless - you can't even tell it's a false wall! The team also did a great job cleaning up after themselves each day when they left - they didn't leave so much as a speck of dust behind. I am in love with my new kitchen.

3.5 stars. As someone who has done many renovations, I thought these folks made a good first…read moreimpression but ultimately were not right to work with. Javier came quickly and provided a quote for a shower remodel in my new house. They were all very professional, even as I took a while to decide. But once I signed the agreement they sent an additional agreement the next day demanding 50% up front (no problem with that) and an additional 40% when only half the work was done. Big red flag. Found another company to work with.

I can not say enough good things about Shadow Wood Flooring & their sister company SWF Water…read moreDamage, Inc. We had an issue with a leak around the toilet in our half bath on the main level of our house which caused the wood floors surrounding it to start warping. We had initially noticed the issue before Thanksgiving & had a plumber come out to fix the issue (or so we thought), but unfortunately this past weekend we started noticing signs of fresh leaking. Not wanting to use the same plumber & not knowing anyone who could fix the wood for us I did an internet search which led me to Shadow Wood Flooring. They are very close to us so I walked in on Tuesday afternoon to see if they did repair work for small areas and if not could they recommend anyone, as well as to see if they had a trusted plumber they recommended. The sweet couple at the front desk were very helpful & shared the name of a recommended plumber they had coordinated with on previous jobs & took down my information & requested I send an email with pictures of the damaged area & also a picture of the box of leftover wood I had that the builder had left from years ago. They weren't sure if they would be able to help as it was a smaller repair & they were busy with repair work from so many burst pipes from the deep freeze over Christmas weekend, but they would see what they could do. I went home to measure the area of damage, see how much wood was in the box to see if it would be enough for the repair, & was about to send the email when Miranda, the owner, called me from the store. She was super patient & kind while listening to my situation & gave advice on how to proceed with our issue. I called the plumber they recommended who happened to have a crew nearby & were able to send someone over within 2 hours. When they inspected the flange they noticed it was cracked (something the previous plumber had missed) and said they could repair it, but that the floor would need to be repaired before they could reinstall the toilet. I called Miranda back who sent Pedro over within 30 minutes to assess the water damage to see if it was localized or had extended past the baseboards, etc. Luckily for us it was not extensive and as it was on cement slab nothing below was affected. We discussed options for repair & we decided which one we preferred which was to use the existing wood we had, acknowledging that there would be a slight color variation since the remaining wood had faded slightly over time. He said he would take his findings back to the office & someone would follow up with me. Miranda called me within 15 minutes & said she had a flooring installer that they could free up the next day for the few hours it would take to do the repair work. The next morning Idelfonso & Lester showed up at 7:30 and went straight to work pulling out the damaged wood, cleaning & sanitizing the cement slab, assessing that there wasn't any further damage, reinstalling the wood floors and trim work, & recaulked/touched up the trim paint (which I also luckily had some of!). They were very clean in their work & were done by 9:30. They stayed within the budget quoted & there were no up charges or surprises. Everyone that we encountered at Shadow Wood Flooring throughout the process was professional, friendly, & caring. They went above & beyond to assist us with personalized care & attention to detail. If someone had told us on Tuesday afternoon when I walked into their store that not only would our plumbing issue get resolved (I will write a separate review for the plumber as they are a different company not affiliated with Shadow Wood Flooring) that evening, but that our hard wood floors would be fixed the next morning I would not have believed them. The plumber returns tomorrow to reinstall our toilet & we will have our powder room back in action again. While we understand that the stars aligned in our particular situation & the crazy expedient timeline we encountered might not be possible in every situation, we have no doubt that anyone using Shadow Wood Flooring will be 100% satisfied. Absolutely floored (pun intended) by this fantastic company & highly recommend. Thank you Shadow Wood Flooring!

These people really stand behind their products. I have ordered products multiple times over the…read moreyears and never had a problem with their marble. However, this time the Carrara was beautiful, but there was an issue with cracks in the other marble I ordered. They promptly made it right. Thank you for the great customer service.

I ordered $8,500 in Calacatta gold marble tile from this company. The mosaic tile sheets are from…read moredifferent lots and some of the sheets absorbed moisture and completely discolored after grouting and left my shower floor looking like a checker board. I sent the company photos and they gave me a 50% refund on the mosaic tile but I'm left with a shower floor that I need to pay to rip up. Really disappointed.