I came in to purchased a front door for my propert soon as I walked in Nora walked up to me and…read moreasked to assisted me she was great knowledgeable. walked around with a measuring tape made sure I got what I came here for! Nora was great with her skills and outstanding customer service way to go Nora!

In the midst of remodeling my hone, we are pleased to discover that custom door orders are…read moreavailable at their discounted pricing. Service is typically bumpy but the staff mean well and don't mind our questions or requests. Looking forward to this home update with quality doors at a reasonable price.

We had Affinity fix a big mistake a contractor made with a master bathroom remodel. They did an…read moreamazing job redoing our vanity top. Would highly recommend them to anyone looking for a company that excels at countertops.

Horrible experience. Owner Bennett seems decent; however, his team does not have good follow…read morethrough. Tiffany on design team never reached out to me as promised. After a week without being contacted by her, I reached out to Bennett AGAIN. He scheduled Scott, who leads the remodel business to come out to give initial consultation of my multi phased full home remodel. Scott was a NO CALL, NO SHOW. He was schedule to arrive at 3pm, at 3:30 I contacted Bennett and he told me Scott had a client emergency to tend to "broken pipe". YEAH RIGHT! Even if this were true, so far, the brief history of NO communication reigns supreme with this company. I understand things happen, but there is no excuse for NO communication. Maybe Affinity Stoneworks is accustomed to customers with unlimited time and money to waste. I am not that customer. I had to take off work to accommodate Scott's schedule just for him not to show up. How am I to trust Affinity Stoneworks will not take thousands of my dollars and disappear, not show up, and string me along. I cannot. I was really looking forward to collaborating with this company, their website photos are beautiful; I was hopping my house would be a gorgeous as the one's in their photo gallery. What a disappointment.

Giovanni's Tile Design has absolutely superior customer service!…read more My wife and I recently visited the store and were warmly welcomed by two very knowledgeable staff. We have had a problem with our bathroom tile (not installed by Giovann's) always appearing "dirty". No matter what we used, we could never seem to get the tile fully clean. The two staff members listened carefully and recommended using a product the store carried to clean the tile. They said to try it out and if it worked, they then would charge us for the cleaner. Wow! Really? Not charge us unless it worked? That is is truly rare customer service and trust! Well, their tile cleaner worked!!! And we were more than happy to pay them for it! We are two very satisfied customers. Thank you Giovanni's! John & Sue

Excellent customer service trying to match previous tile. Very knowledgeable! Order arrived on…read moretime.

We went through a contractor who uses Legacy. We were renovating our master bath. We went to the…read moreshowroom where we had a dedicated professional work with us. We picked out what we wanted, quartz and a couple of days later once our vanity was installed, Legacy came over and took exact measurements and about 10 days later they installed the countertop. They did a great job! We love the new countertop and plan to do our kitchen sometime in the future. We will return to Legacy.

We love our countertops! A huge thank you to Kamila and her team for making that happen. We were…read morevery picky and nervous to spend the money for a Quartz countertop so there were a lot of back & forths but Kamila was always there to answer our questions. She even set us up with suppliers to go see the pieces in person. (one actually came to meet us on a Saturday morning early). When the time came to install, the guys did a really good job. There were a few minor issues that she arranged to have repaired within a few days. That team was also amazing and did everything to make sure we were happy with the final results! We love the finished product and would recommend Legacy Countertops for sure!! Thank you Kamila and Team! Photos to come when we're finished with the cabinets...

There are a lot of choices when remodeling a bath or a kitchen - it's a big investment of time +…read moremoney, so you want to get it right. After living with the bathroom countertops in our home for over 10 years, we decided it was time to replace them AND get new sinks...in all three full baths. Yes, we're a little insane. I did all the usual things: browsed the big box stores, shopped online and then I reached out to a friend for a recommendation. This friend owned his own construction business for years and had just completed finishing his basement. I asked if he was happy with his countertops in the new bath and the bar area. The aswer was "absolutely - they did a great job, and gave us an awesome price" and he referred us to Surface Providers. When someone with his construction skills is happy with a company, that's a BIG plus. We headed up to their showroom within the week, where we met with Kyle. After explaining our project to him, we looked at sinks, made our choice and then went back into their warehouse & walked into what felt like acres of material! You want choice? They've got choice! We knew we didn't want marble again, so that helped us narrow down the aisles and almost immediately hubby and I both stopped in front of one and said "That's it". Fortunately, I'd already done some rough measurements of all three bathroom counters, so Kyle was able to give us a solid estimate that day and it was absolutely the best pricing we'd gotten anywhere. One hand surgery/recovery time and one old tub removal/new tub install later, we were ready for Surface Providers to come do the official measurement and mvoe forward with our countertops - Kyle had kept in touch with us the entire time, and quickly set up the appointment for measurement. In no time at all, our countertops were ready and we set up the install. Victor and his assistant were super nice, answered all our questions and got the countertops and sinks installed in no time. We were thrilled! Now comes the best part: there was a manufacturing flaw in one of the sinks that we didn't notice until we started to reconnect the plumbing. The drain of the sink wasn't manufactured straight, so it couldn't form a tight seal and kept leaking. Hubby reached out to Kyle, who quickly arranged to have a new sink delivered and installed. Quality - 100% Service - 100% Selection - 100% If we ever decided to redo our Kitchen, we won't waste time anywhere else. We'll head back up to Surface Providers.

Based on my experience, I wanted to make you all aware of…read moredetails of this entire disastrous project so that if I saved even one person from using this company, I did something good. But honestly, after the project was completed, I didn't even have the energy to detail it all. Please look elsewhere as once you sign on the dotted line they don't care about you or your wishes. All they care about is the payments.....and to top it all- their customer support is a absolute nightmare Avoid " Dove studio kitchen " at all costs.

Love Dove Studio. Fantastic and friendly showroom. Many…read morecabinet options. Dove has appliances and plumbing as well. Designers on staff for design ideas, plans to installation. Many options from traditional to modern. There open Monday through Friday till 5.

We spent A LOT of money with this company for a lot of countertops on our new build. Lots of…read moreproblems with the install that were originally jointly caused by Granite & Marble Solutions and our builder, and the owner did the right thing at that time. Subsequently with seeing even more install issues that are solely on Granite & Marble Solutions, they are completely unresponsive and keep kicking the can down the road. Very bad customer service. Pretty clear that they just hope I will go away. It's been very disappointing to have spent the money we did and have all the install issues which permanently impact the quality and look of the stone. I've waited a long time to post a review hoping they would come to the table.

The installation crew was fantastic. Very respectful of our home. Cheery. Great at communication…read more I would have given them five stars if only the communication with the salesperson was more engaged. I am very happy with my remnant selection for our bathrooms and plan to return to have our kitchen done.

we wanted to remodel from a traditional to a fun master bath. They have excellent design ideas that…read moremade our master bath look spacious and opened up the space. Their design team had excellent eye to details and patiently took our inputs to incorporate. The execution teams were punctual, good quality of work and reached out to us for consultation through the process so that we were on the same page. They also shared good resources to select all the material. We were very happy with the final output.

Excellent custom kitchen remodel. Very patient and thorough gathering our requirements and…read moreproviding line item breakdowns so we can pick and choose components. Work included countertops, sink/faucet, painting, new LED lighting and new flooring. Good price especially during COVID. Excellent results - love our "new" kitchen!

I've used Into The Woods for over 10 years for renovations and new builds in my personal homes and…read morefor homes I have renovated and sold. Candi and Shamus have consistently jumped through hoops for me to provide great product at pricing I could fit into my budget- or my client's budgets. Their installers are educated and follow the manufacturer guidelines for install - which is hugely important as to not void any warranty. This last project they helped me with required same day delivery and unload. 2 of their managers took the time to follow the delivery truck and unload my flooring! If you're looking for great products and service, I recommend Into The Woods. Shamus is also a GA Licensed Contractor so he is a wealth of information. I highly recommend and am grateful for their support.

Poor workmanship. Poor communication. A frustrating and, at times, genuinely unsafe experience…read more What initially felt like a company we could trust turned into a project we wish we had never hired them for. If you value your time, money, home, and peace of mind, I would strongly recommend looking elsewhere. The work on our floors and dry wall required multiple return visits. After the second flooring visit, we told them the floor was still uneven and that the vinyl continued to pop up. On the third visit, a team member stepped on the area that was popping up and said, "There's nothing wrong!" After we insisted they open the floor, we discovered that cardboard packaging from the vinyl floor boards had been used underneath the floor to address the leveling issue... When we finally thought the flooring was finished, another problem surfaced. The trim at the top of our staircase that had been installed only about two weeks earlier came loose, and I fell down the stairs as a result. We then discovered that our replacement dry wall was visibly uneven and not flush with the existing wall. Even after their team came back to work on it, the transition was still not flush, if not worse! Regardless of whether subcontractors were involved, we hired Into The Woods to ensure the work was completed properly and ultimately hold them responsible. On top of having to repeatedly identify problems that should have been caught through proper supervision and quality control, the most frustrating part has been communicating with Into the Woods direct team members, especially their owner, Shamus. We constantly felt like our concerns were minimized and dismissed. Even if the work had been perfect, the interactions with the company throughout this entire process made us wish we never signed anything with them. *Additional Review After Owner's Response* Unfortunately, Shamus' response to my review is itself a reflection of our experience with Into The Woods. Throughout the project, our concerns were repeatedly reframed rather than addressed. We were reassured that issues would be taken care of, only to find them unresolved on subsequent visits. When we continued to speak up, we often felt our words were misconstrued, our concerns minimized, and the burden shifted back onto us. The response emphasizes that the company made 7-8 return visits. But the number of visits does not mean the work was properly completed. In fact, having to repeatedly request corrections is exactly what made this experience so frustrating. Many of those visits were to address warranty or punch-list issues that should have been resolved as part of completing the original work. I also want to correct the characterization of the financial accommodations. The nearly $10,000 shortfall was not covered by Into The Woods as a "good-faith discount." The remediation company that referred us to Into The Woods chose to cover the additional costs after we shared our negative experience with Into the Woods. They asked Into The Woods to go above and beyond to restore our home, and we are genuinely grateful to the remediation company for stepping in to help make things right. Separately, Shamus offered us a $1,000 "gesture of goodwill," which we declined. This offer came after we discovered cardboard packaging from the flooring underneath our floor. The stair-nose explanation in the response is particularly frustrating. The response leaves out the fact that approximately two weeks had passed since its installation. When the stair nose came loose, we photographed the underside and found a substantial amount of adhesive that appeared not to have properly bonded. The company subsequently returned to repair it. We don't expect construction to be completely free of problems. We do expect a contractor to listen to concerns, supervise the work, communicate accurately, and make sure problems are actually resolved. This experience cost us an enormous amount of time, frustration, and peace of mind. After everything we've experienced, we would not hire Into The Woods again, and we hope prospective customers consider our experience before making their decision.