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    1 year ago

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    Painting with a Twist - cool gang

    Painting with a Twist

    4.6(39 reviews)
    33.2 kmChatsworth

    We couldn't have asked for a better experience, even with a curveball thrown our way! When the…read morestudio's AC went out right before our event, Painting with a Twist went above and beyond by bringing all the supplies to us instead. That kind of flexibility and care meant so much, especially since our gathering was a memorial for a dear friend -- the last thing we needed was added stress, and they made sure we didn't have any. Issa and Vanna were wonderful -- patient, warm, and so easy to work with for our group. Everyone's paintings turned out beautifully, and it truly made for a meaningful, memorable night as we celebrated a life so dear to us. Thank you for going the extra mile to make this evening special. Highly recommend!

    I am extremely disappointed with my experience here and will not be returning…read more The instructor, Isa, was good at leading the class overall. However, we felt uncomfortable when a strange man came to the window to peer inside. Instead of talking through the closed door, Isa opened it to speak to him, and he made a creepy comment ("I'm no Picasso, I just like to watch pretty women"). Opening the door in that situation felt unsafe for our group. The biggest issue was the complete lack of communication about the studio's broken air conditioning. It was ridiculously hot inside, and had they called or emailed beforehand to let us know, we would have gladly rescheduled. One member of our party suffers from heat-induced seizures, and she ended up struggling through the heat before we were forced to pack up and leave early for her safety. To make matters worse, two hours into the session, Isa casually mentioned that management had offered free bottled water due to the heat--a gesture that should have been provided immediately, not hours later. When we reached out to management, the owner was completely unsympathetic to the situation. They initially offered us a single free drink or a partial discount on a future session. After multiple emails from our party explaining how severe the heat issue was for one of the girls due to heat related seizures, the owner's blunt response was: "I understand your concerns. I am sorry the air conditioning was out, and we absolutely should have contacted you beforehand. I will refund the birthday girls seat and no more." Admitting they failed to notify us beforehand while offering the absolute bare minimum resolution shows zero regard for customer safety or satisfaction. This was actually my second frustrating experience at this studio. Previously, I won $150 in gift cards at a silent auction for an animal rescue, only to find out I couldn't combine them when booking for a group of five. The restriction wasn't stated anywhere on the cards, and management's stance was just "that's how it is," forcing me to lose money and pay out of pocket. Between the lack of transparency, safety concerns, and an owner who genuinely does not care about customer well-being, I cannot recommend this place.

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    ArtWagon - paintandsip - Updated September 2026

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