I want to like these guys, however... I reserved a small…read moretractor two weeks in advance. When the day came for them to deliver they informed me my rental wasn't available. They offered to upgrade me to a larger unit that was missing some functionality. I agreed. I had to call for pickup early to avoid additional service charges when a tire came off the rim. It was apparently under inflated. There were indications that the setup was rushed when they couldn't deliver the tractor I reserved, turns out that the box scraper was apparently installed improperly and didn't work well. I paid for a whole week but only had it for 5 days due to no fault of my own.

I was on standby to begin an underground electrical project because I didn't yet have the…read moreassortment of components needed. For an hour or so I had searched online sites for several of those components to no avail. I called Karl's Hardware without great hope (thinking, "How would a smaller, local store compete with the bigs regarding product availability."), and boy was I wrong. They had nearly everything per my "wish list" and beyond that offered better variety (e.g., in lengths of electrical wiring) than the big stores. Even still, while I was indeed amazed with the inventory, that wasn't the best part. It was Aubern that took my initial call and met me in person as I arrived. She very proactively found almost everything with a problem-solving-can-do spirit. She located items quickly, coordinated with other staff to confirm specs, found alternatives for the rare item or two that wasn't in stock, and helped me find my most cost-effective bundle of parts when all was said & done. Karl's is a truly excellent hardware store with great staff and selection!

Consumer warning: pay close attention to pricing before purchasing at this Ace Hardware location…read more We intentionally chose to shop local here instead of going to a big box store because we wanted to support a locally owned business. Unfortunately, that goodwill was not returned. We attempted to purchase a STIHL HTA 50 pole pruner that was clearly tagged on the product itself for $349.99. At checkout, the store refused to honor the posted price and then removed the tag when questioned about it. Mistakes happen, but customer service and accountability matter. Ironically, most major retailers would likely have honored the posted price without argument. Disappointing experience from a business we specifically chose to support because it was locally owned.

This is a great store on the east side of town. No more running to town for parts and supplies…read more They have an awesome staff and a great selection of hardware, paint, garden, and general supplies.

There isn't a lot of options for us up here in the mountain but they've got a pretty large…read moreselection and will more than likely have what you need or something else that works. Staff is always helpful and friendly and they also ship out fed ex Mail Drop off if you need.

The store looks great but the old staff was always willing to help and give advice on products for…read morehow to's. Was there a few days ago and I asked an associate for help on locating what I was looking for and was told to go down "that" aisle then she completely disappeared lol I wanted to make sure I had the correct item but no one around to help w/ questions... I asked the cashier but she was rude too. Disappointed in their new customer service and will take my business elsewhere off the hill.

If I need something quick, my "go to" is Ace. The service is great, we are greeted every time we…read morewalk in. They have a nice selection for a good price. Their selection of products makes it easy when I'm in a hurry.

Had to make a small unplanned sprinkler repair, just need to find my PVC glue for one fitting. I…read morefound the Christy's red hot blue glue I was looking for , what a relief. i tried to open it, the glue had dried it was no good, I was bummed. I really didn't want to drive down to Home Depot on at Saturday morning. That's when it hit me my local True Value Hardware store on Rosedale Hwy. is less than a mile away. Ran out to my truck i was there in 6 minutes no traffic easy parking nobody was up front when I entered, went over to the plumbing section grabbed a small can of Christy's 4 oz glue made my way up to the checkout it wasn't busy. The young man who rang me up said $8.66 I was shocked but I needed it bad. Last time I remembered buying some it was somewhere in the 4 dollar range. Chalk it up to inflation Joe Biden what are you going to do ' I made it home finished my repair The True Value Hardware store is there and is convenient but it's a little pricey. I priced checked it at Home Depot it was $ 5.93 World Series and BBQing for the rest of my Saturday Thanks True Value

This store has a lot of great things, but the employees are not so great. I asked for help with a…read morepaint mixer attachment for a drill. I couldn't figure out how to get the plastic end off...If 2 grown men can't get it off, how am I going to?! I got yelled & cussed at in front of my son by the manager. As a previous reviewer explained, I was also told to go and never come back. Wow! Somebody (manager Chris) doesn't like his job, doesn't like helping others, is disrespectful & mean.

Passing through town and stopped here needing a plumbing piece replacement. A staff member helped…read moreme less than a minute after I walked in, found the exact piece, and I was out in five minutes. Excellent price, too!! Thanks again!

I am a new resident, trying to save money to fix a leaky faucet. (Plus I recently found out how…read moreslow yet pricey professional house calls are in the KRV.) So while i watched numerous YouTubes and got some condescending "help" from chain hardware employees in the area, my bathtub dribble grew into a stream. Not just wasteful but getting scary $$. I was desperate! So i tried Archie's to try to find the right kind of washer and tools. The guys on the floor sent me to Jill. She not only coached me and let me borrow tools, she CAME TO MY HOUSE and returned TWICE to swap out tools and the washers and fixed it herself. She knows her stuff and cheerfully gives it away! A 21st century miracle!!!! Please know that this is NOT a service you can demand at Archie's; Jill offers her skills at HER discretion - she told me that she likes to help out other women because she understands how tough it can be for gals in the DIY/home repair field. Nevertheless I am now on Team Jill and a loyal fan forever. And Archie's is pretty high on my list, too! Very community based, broad inventory and staffed at least one amazing woman who knows her stuff and is generous and compassionate to desperate dummies! Thank you!!

This place has just about everything and anything that you would need. Forgot to bring something…read moreand you hate yourself for forgetting? Chances are, this place has it. My husband and I were looking for some AstroTurf to lay out in front of our trailer. We found exactly what we wanted and for a pretty good price. A bonus, we saw Peter Stormare from the Prisonbreak series in there getting some keys made. Totally a random place to see him too. Will definitely come back here should we need to.