I was searching for a specific Simplehuman trash can and having a hard time finding it locally. I…read moreneeded it quickly and didn't have time to wait for shipping. Fortunately BBB had it in stock at this store so I found a coupon and placed the order for store pickup - I got the last one! Within two hours I got a notification that it was ready and that curbside was available. When I arrived, I hit the button in my email to notify the store and entered the space number where I was parked. Before I could make room in my trunk for the box, an employee was pushing a cart out with my order. He helped me get the box in the trunk and I was on my way. I love when I get prompt service, and when I receive what I paid for. No complaints from me.

I ordered two small outdoor lumbar pillows through Bed, Bath and Beyond, found them uncomfortable,…read moreand decided to return them. When speaking with customer service, I learned that Bed, Bath and Beyond would deduct $25 dollars from my refund for shipping, but since I was "A good customer", they would instead deduct $18.40 from my refund. Still an unreasonable amount. I will stick to merchants who offer free shipping on returns!

It is a contractors' market in the greater Charlotte area and contractors forgo customer service…read morebecause they can get away with it, while customers wait for months to get on their schedule. Arrogance on the part of the contractors leads them to think customers should put up with their bad behavior and many people do out of desperation to have work done. Sal was late and notified me AFTER he was due at my home in a cryptic text notifying me he would be at my house "soon". But soon turned into over an hour and when I expressed displeasure, not because he was late, but because of how he minimized how late he would be, he blamed me. Take responsibility for your own behavior, Sal, and don't blame customers just because you can inconvenience them and move on to the next person in line. The day may come when you don't have customers lining up to wait 5 months and then we'll see how many you dismiss when they are annoyed. Don't expect a customer not to be annoyed, whether they tell you they are, or not. Customers can't always be flexible with their schedules, just as you can't, but have the consideration to let them know BEFORE you are late, be responsible enough to let them know how long you will be, and be there when you say you will.

From the owner: we are a kitchen and bath custom remodeling business with over 30 years experience we will…read more provide excellent reviews from other sources we also provide free estimates within a 45 miles radius from Charlotte

I've been a long time costumer of Pro-tops. It has always been great working with them . They have…read moreunbeatable pricing for Cabinets, countertops and flooring. Yuriy and his team have great product knowledge and extremely helpful with any project we have going on. They will be my Go to from now on. Keep up the good work!!!

We called them to remodel master bathroom. Natalia & Robert (Contractor) came to the house to look…read moreat project and then we went into Pro-tops & picked out counters/cabinets, received our estimate and we agreed on price & start date. Natalia set up text with herself, Robert & myself. TILE: Robert suggested we go to Flour & Décor; we went there & had a horrible experience. I tell Robert about the experience at Flour & Décor he said "Well you should have gone to the ProDesk" Why did you NOT tell us that before we went. PAINT: told to pick out paint color we go Lowes & get color & I tell Robert paint we want & he states they only use Sherman Williams Paint from their store so we wasted our time. He said to rehang accessories is NOT in the contract. I asked him to hang mirrors & he agreed but said "Customers always want things for free". My husband hung all other accessories. Robert is contractor but he subs out to Daniel which in turn subs out his work mostly to Spanish speaking people which was hard to communicate. During project saw Robert about 3 hours total & Daniel maybe 6 hours total. The Electrician put a NON GFI outlet which is not straight by sink & the other outlet he put high up so cover does not fit. I told Robert about the outlet; Electrician came back & fixed it & put GFI by sink. The drywall guy comes & leaves my windows open in bathroom & leaves out the back door with all the gates open & does not notify me. Between him & Electrician leaving a huge mess on floor. I complained & Robert said "Well that is the way a construction site is". The next week the Plumer was supposed to show up & no show so I text Robert & his response was things happen so my hubby came home from work for nothing. Next was Gus tile guy with his men & tile and shower came out great. He was a no show one day. Next up cabinets were installed but counters the holes not correct so Natalia ordered new counters & they were switched very quickly. Then painters showed up & they worked hard getting that bathroom into shape. We did have a problem with a wall & the corner trim was pulling up the paint I texted Robert and he never texted me back but painters showed without notice which I was not available so they came the back next day. The painters hung the lights, painted walls, baseboards & hung the mirrors. Robert shows for a total of 10 minutes & took a few pictures & left & never heard from him again. NO one did a final walk through in which if they did would have realized that inside marble on step of shower had not been caulked & beyond wall by the shower where the counter ended is an opening. They put flat paint on all walls & it already dirty & not using that bathroom yet all you have to do is lean against it & it leaves a mark. When Natalia was here collecting money, I asked her why bathroom was painted in flat paint & she said she never heard of that either. Robert told her he would NOT repaint the bathroom. Pro-tops are responsible because that is who the contract is with. I just want everyone to know what kind of service you will get when you when you remodel with this team. Natalia said she wanted her field manager to come to look over everything but no one has gotten back to me yet. As for Robert the way he does business I do not care for & if something is wrong you fix it and make it right, period! If you want to remodel, I would make sure it is not his team because he really will have no interest in your job. Robert was hardly around during project & his communication was lacking in sometimes no texts back, calls or one-word answers. In the end the project came out beautiful with the help of the Tile Store in Matthews, Natalia for being kind and professional, Tile installers (Gus and his people) & painters (they did a lot of work getting those walls ready). Also, to my hubby, who now has to repaint the entire bathroom in semi-gloss because they refuse to repaint it. I had to shorten this due to character limitations for Google Review and everything is not in full sentences due to that. They go by two different names. So be sure to look under Pro-tops when looking up this company. I only looked up Complete Kitchen and Bath by Pro-tops and people are leaving reviews under Pro-tops.

I came in without a design appointment (I recommend making one if you have a hard time finding what…read moreyou like). Luko was able to help me for a few minutes in between his clients. He found me the most beautiful bathroom tile that I probably would have overlooked on my own. He has a wonderful eye for design. I bought and returned samples with ease to make sure I was getting the right tile for my space.

Beautiful and vast selection of tile. Cole greatly helped me when I selected my tile and I am so…read morepleased with my choices. Cole is very talented in matching colors and tile design!

Gorgeous showroom with so many beautiful options to chose from. I love that you can just purchase…read morematerials from them for DIY projects or have them handle the entire project. They are true professionals and do quality work on schedule. Looking forward to having them put their touch on our kitchen and will definitely use them again when we're ready to remodel our bathroom.

From the owner: We understand that sometimes you might need not just a salesperson when selecting materials for…read moreyour next remodel, but someone who will work with your budget, style and timeframe. We sell everything from floors to doors and in between but if you need help with design and install, we can definitely help you with managing the job from start to finish. We are a family owned one stop shop that will go out of our way to make sure every project is done right, the first time.

Legacy was very friendly and professional throughout the entire process of our kitchen remodel…read more They remained patient when other variables which were not in their control changed the schedule and delivery. The template and installation team were very efficient and professional as well. I highly recommend this company to my family, neighbors, and friends.

Needed about an 1/8 of an inch taken off of our countertops so our new stove would fit. (They…read moredidn't do our install, this is an older home.) Everyone I spoke to was very kind and we got on their schedule right away! The guys who came out to do the work did it quickly and all things considered, didn't leave too much dust! I would call them again if we ever need work done on our quartz again.