I had a great experience with customer service rep Tim. I'd brought in an older Moen faucet and he…read morehelped me identify the model and the missing valve. He was courteous, knowledgeable, and efficient. I recommend this store if you need to find the right parts for your plumber.

I tried calling several times to make an appointment. Not once did anyone answer the phone. I…read moreleft several messages. Not once, did I get a call back. They are located in the downtown area where parking is not convenient, so visiting the showroom, much less without a reservation, is a waste of effort. How they stay in business is a wonder.

Metehan and Sophia were extremely helpful, innovative and meticulous. Both of them have great eye…read morefor design. Go with their choices and you won't be disappointed and you will save time. When Metehan came to our house he had innovative ideas that no one else had. His eye for design is amazing. He notices everything and brings it all together. He and Sophia work so well together. She is great with making the selections and she and Met are in the same page. It was wonderful to work with them and the people that laid out quartz did such an awesome job that you can't even see the one seam that had to be done. (Because our counter is so large) We recommend them to everyone and will be using them for the bathrooms.

Do you have OCD, do you have to have symmetry, pleasure to the eye by design? Are you so detail…read moreoriented that you can't work with most people? Mete is your man. Mete and his mother are the perfect team, and the time they invest in design and planning of your project is incredible. I had 3 bathroom renovations with them, we are working on 4th!

Browsing for tile today and enjoyed checking out all the tile here. We were greeted by Dominic who…read morewas very helpful. He asked us what we were looking for and was a tremendous help. He took the time to listen and made many recommendations. He went o the back and found a perfect tile and we were able to take home samples. I highly recommend visiting this location as not only do they have gorgeous tile etc. but the personal attention was so appreciated. The store is easy to get to and there's plenty of parking and a ramp if you want to avoid the stairs. The layout of the store was easy to follow and find many options. Once you choose options they have a large table you can place all the choices on then decide if too like it or want to take items home. Great experience today. Highly recommend. The ordering process was so efficient and easy. Dominic asked many times if the order was right and confirmed the availability of the tile. The order should take less than two weeks to arrive.

While I liked the tile for a kitchen backsplash very much, I was very disappointed that double of…read morethe amount of the tile was ordered and since it was a special order, it's not returnable as per their policy. I presented them the layout with detailed dimensions and counted on their expertise to calculate how much would be needed. After the install, DOUBLE the amount of tile was left over costing me over $275 plus the extra $115 to have it shipped. My advice is to NOT LET THEM DO THE CALCULATION OF HOW MUCH TILE IS NEEDED and avoid special orders with them.

Love the store and products…read more Mike, the salesman is a deterrent. He bombards you with his political beliefs, his enjoyment of shooting, the reasons he left New York (he didn't want to live with their ammunition limits) and the projects he has going on at his property. The most recent visit we were trying to order new cabinetry for a kitchen remodel. After I declined his offer to go in the back room to look at the cabinets he bought for his kitchen he got rude. He was so unhelpful and condescending-He didn't want to help with the layout, he didn't want to give me a visual rendering and finally said he would pass me off and they MIGHT be willing to give a rendering but only one. We took our business elsewhere and spent more money on cabinetry to avoid the hassle of dealing with him. Right on the desk it says they help design. What's the problem? He's rude. He makes me uncomfortable.

Great place if you are looking for a to remodel a house on your own. They have lots of good looking…read morecabinets, flooring options, kitchen tops, and doors. We use them mainly for the cabinetry. They have several difference option on the stains and designs. They mainly deal with contractors and condo renovators, so they do not delivery. It is pick up for yourself only. But there is a UHAUL rental right down the road, which rents trucks for about 25-30 a day. Bottom line, you can get good quality cabinets cheaper than pretty much anywhere else around town, but it more of a do-it yourself-er place.

Maybe I should have read the reviews before hand!!…read more My mom is looking for a small bathroom vanity and I found this place. I actually called to confirm that they indeed sold 36 inch vanities prior to making the drive. Over the phone I was told they would be able to show me what they could do. Upon arrival I noted 3 sales reps working. Chris Ronaldi is the gentlemen that did the best he could to assist us. He was the only rep to even greet us and actually seemed to genuinely want to help. Another gentlemen was very rude. Chris asked him about a 36 inch vanity and he basically barked at him and us as customers. I was thinking sir, calm down. Chris is going to be the saving grace for this place. However, the customer service from the other reps need some serious help. As you guessed, we are on to the next store. I would NEVER patronize this place.

Not lie to customers be transparent not charge customers for their mistakes don't change the color…read moreof the cabinets that the customer wants to a color they don't want and try and charge them for wrong color when you don't ask for it

Organized and well laid out collection of everything you could possibly need for your kitchen,…read moreshort of the actual food. Pots and pans, spatulas and whisks, even blenders and juicers. Yep, coffee makers and tea strainers too. Today, I picked up a set of silicone tongs and some fridge magnet clips. Well priced!

I thought I was tripping or being sensitive or harsh. Nope!…read more My intuition served me right. This place was higher than I can ever recall. The one in the Alabama outlet mall closed and it was my first introduction to Le Cruset can and does have outlet pricing. Let's be real, outlets have morphed over the years from incredible deals and finds to another retail location. I wish I took pictures but just catch the Le Cruset factory sale online or go to Williams Sonoma. Heck, Costco 7k crate was worth it but the first offering sold out so fast then the 2nd offering I think I was broke but either way that deal has everything. Images to show that the prices are equal to WILLIAMS SONOMA as of March 23, 2025 especially for the knobs I was so excited to buy. Also of note, the cashier was pretty disingenuous. I left the knobs on the counter and the other lady shopping named Jasmine Walked up and started touching and reviewing them. At first, he said... Oh those are hers. Then he switched up to ask: are these yours? She said no. He did that awkward fake chuckle. I added more to the knobs BECAUSE her check out ran a bit. I decided on a pie dish with the Eiffel tower and chose the one with the post note showing 2. Chilllddd, he felt the need to "disclaim" the dish wasn't 2. I said yeah I know the price is on the bottom but 40% off. I figured that 2 was a quantity. He went on to explain they had done inventory and that wasn't the price. Y'all this irked me and I guess it's a matter of In what world have y'all ever seen Le Creuset write a price on a post it like it's a random yard sale? It was weird to me and I got to explaining the issue to my family but help us all if it was truly benign. P.S. Never forget they can order from the store and you'll get the outlet price and shipping via UPS ground will be free as I'm included.

First. Finest. Favorite. Or as Le Creuset likes to say, "les trois vérités," the three essential…read moretruths. Since 1925 they are the leader in enameled cast iron cookware, known for its even heat distribution for outstanding texture and flavor. Once you have cooked with a Le Creuset Dutch oven, skillet, or brasier you will never beg for anything other than a lower price (yes, they carry a high price tag). I've cooked with them for years and I love them; so much, that my daughter has requested I bequeath them to her in my will. Le Creuset touts that for both home cooks and master-chefs alike, their cookware is the backbone of kitchens around the world. It's true. All the chefs I follow, including America's Test Kitchen, swear by none other. Get one. I shop for mine at the Outlet Store in Steele Creek and receive great service. Pay attention to sales, too, especially around the holidays. Today I saved an extra 35% which knocked off $100 in addition to outlet discounts. Winning. Le Creuset stokes the fires to raging on my "Give 'em a whirl" meter. Buy one, then another.

I was searching for a specific Simplehuman trash can and having a hard time finding it locally. I…read moreneeded it quickly and didn't have time to wait for shipping. Fortunately BBB had it in stock at this store so I found a coupon and placed the order for store pickup - I got the last one! Within two hours I got a notification that it was ready and that curbside was available. When I arrived, I hit the button in my email to notify the store and entered the space number where I was parked. Before I could make room in my trunk for the box, an employee was pushing a cart out with my order. He helped me get the box in the trunk and I was on my way. I love when I get prompt service, and when I receive what I paid for. No complaints from me.

I ordered two small outdoor lumbar pillows through Bed, Bath and Beyond, found them uncomfortable,…read moreand decided to return them. When speaking with customer service, I learned that Bed, Bath and Beyond would deduct $25 dollars from my refund for shipping, but since I was "A good customer", they would instead deduct $18.40 from my refund. Still an unreasonable amount. I will stick to merchants who offer free shipping on returns!