I called this moving and packing company, explaining my situation. Spoke with a person named Carol who appeared to be very understanding and professional on the phone. I explained I had a 2bdrm, 2bath apartment with a digital keyboard and piano and asked if they could help. I explained that I had limited mobility issues due to an injury and that time was of the essence. She said absolutely they could help and that their rate was $280 per hour for a truck and 2 movers with a 2 hour minimum. She told me that for the 2 people it would be another $280 per hour and said once they assessed the apartment, an additional person would be $50 per hour. Although their website stated they were women owned and operated, only men showed up on the day of the move. I found out shortly afterwards that they were actually subcontractor who worked for a completely separate company. They did not appear to be knowledgeable about packing and stuffed my clothes which were hanging in plastic bags into other plastic bags to take to the truck. When a worker saw the piano, Carol was called and she told me there would be an additional charge and it couldn't be moved until the next week. I did have that kind of time. That was when one of the workers told me that I could speak with his boss to get a quote to move the piano separate from 808ASAP Movers. That caught me off guard as the quote that I originally received included moving the piano. This resulted in a lot of confusion, chaos, and raised voices. I then negotiated with the other workers boss to try to coordinate getting the piano out. Meanwhile, the person who was packing did not pack properly and broke a lot of my dishes and glasses, along with other things. After my belongings were moved to the new apartment, they left trash behind, and a trail of rubbish all the way down the stairs. A person from my former apartment complex came and took pictures and was going to fine me for the cleanup. A lot of my things were broken in the move as I discovered after unpacking in the new apartment....apparently since they did not have a dolly and carried things by hand or either dragged things to the truck. I repeatedly asked for a paid invoice after the move and was treated in the the most unprofessional and rude way Imaginable, even to the point of being threatened by a woman named Ally on the phone. After calling and emailing Carol for a copy of the paid invoice which is pretty standard practice by any reputable company, they blocked my number and would not answer or return any of my calls or emails. When I tried calling the Alabama number, it referred back to the Hawaii number. When I went to their physical address, it was actually an apartment complex, called the Oasis in Waipahu and not an industrial park or any commercial establishment. That by itself is a huge RED FLAG! When I checked with the Better Business Bureau, I discovered they have a number of complaints and have been operating without the proper license and insurance is for years. This is horrible! For any and all unsuspecting customers. When I called the contractor who actually did the move, I was met with the same rude and obnoxious behavior. Apparently they saw my phone number and would not answer or take my calls after I explained my dilemma with them in seeking a copy of a paid invoice. When I called a reputable competitor to find out what their rate would be to move a two bedroom two bath apartment with the piano, their rate was much less than $560 an hour I was charged by this unlicensed and uninsured company. I would absolutely never recommend this group of people who are putting themselves out as Movers to anyone not even my worst enemy! On top of that, they broke a lot of things, a lot of my furniture, including dishes, and left a mess which I have included below. I feel that this group of people took advantage of my situation, my limited mobility issues, and the stress I was under, and leveraged it to their benefit. This is not OK. Not in Hawaii. This is not the Aloha Spirit. Rather far from it. read more

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Where do I start. I moved from Oahu to seattle, one year later after the business I moved to work for failed to stay active I moved right back. Both times Alley and her team were quick to respond, diligent in their time management and organization as well as kind and pleasant to communicate and work with. I want to say thank you to Alley especially during our transition back, we had gotten scammed by our first choice company. It was local and we were hoping they would move out stuff quicker. Thankfully we were able to prevent getting any money stolen but we had scheduled to move our stuff and then they never showed since, well, they were a bit sketch. Alley and her team came through very last minute (nearly a week before our flight back to hawaii) and did a magnificent job. I owe them so much read more

Update 5/10/2023: I was hoping to move this review the other way following the comment from the business below, but it is clear that their number one concern is regarding not looking good as opposed to actually taking any steps to correct their errors. We're now nearly a month from the comment about how embarrassed they were with their terrible service, and I have yet to hear anything from the business outside of the comment that was posted below. I definitely recommend going with someone else even more than I did when first writing my review. ---------------------------------------------------------------------------------------- We were doing a PODS move. I had some other people already scheduled to arrive on Sunday (3/26) to load heavy items and furniture, but as we got closer I realized I would need additional assistance in order to be prepared. I contacted ASAP Movers on Thursday (3/23). I was told there was no availability on Friday, but that I could get 2 experienced packers on Saturday (3/25). I was told they were very experienced and good at packing, but could also assist with preparing furniture as well as loading items onto the POD if needed. They showed up slightly ahead of schedule Saturday, which was great. We did a quick walkthrough of the house regarding what packing we needed. We then stopped in one room where we had several pieces of artwork that needed to be packaged. My wife was inquiring about their plan for packing the artwork when one of the 2 guys started laughing in our faces, and he then stated he wasn't a wrapper, he was a mover. We elected to have my wife pack up the artwork instead. We sent them to work packing up, with one guy going into one of the girls' bedrooms, and the other working in the kitchen. After about an hour, it was clear that packing was not at all in their wheelhouse. The guy working in the kitchen had started about 6 or 7 boxes, finishing none, and not really doing anything to protect the contents from damage (wrapping in paper, etc.). The other guy had finished boxes, but they were all ill-prepared (not enough packing material, box not full enough to support stacking, etc.). I ultimately had to open every box he did and repack them properly. At this point we shifted over to them preparing furniture, i.e. taking it down and wrapping it in blankets, plastic-wrap, etc. They moved through this pretty well, but it still took a lot of coaching to not have them do stuff that was going to cause problems on the other end, such as using tape directly on furniture - probably fine for the short term moves they normally do, but terrible for long term (multi-month) as the tape will leave a residue that will have to be cleaned off. This happened on a few pieces before we noticed and could stop them, so we'll just have to deal with cleaning up when we unpack on the other end. Towards the end, I elected to have them move some of the stuff into the POD as I had no additional furniture for them to prepare, primarily because I had expected these guys to come to pack. They complained about moving some of the heavy items out because it was challenging without their own furniture moving equipment. I asked them why they hadn't brought it, and they said it was because they had come to pack and not move things, even though the person I spoke with on the phone indicated they would pack, prepare furniture, and load items if needed. This was all the more amusing since their first statement was that they weren't wrappers (packers). Overall, they did not have anywhere near the experience level I expected and didn't provide the services I primarily needed (packing), but I was able to get some value out of most of the time with a lot of coaching. This was very disappointing considering I paid $280 an hour for this service while providing all supplies. I contacted the owner and provided pretty much this same review 2 weeks ago, attempting to give them the opportunity to defend or adjudicate, but received no response. I'm leaving this review now in the hopes of saving someone else from the same trouble I had. read more

Honestly, it's not that some of our things were missing that upset us the most, it's how the owner responded. I wanted to make her aware that there might be stealers working for her and yet it didn't seem to phase her much. There was no sense of urgency. That's it. Have a nice day. read more

Called ASAP movers on Wednesday to request last minute moving help to move my daughter out of a 6th floor studio apartment to a house on the other side of the island. Ally (owner of the business) was off island, but was able to schedule us for Friday. She sent Angelo and another young man whose name I did not catch. Both were courteous and efficient. Got our entire unorganized move down the elevator at one place and into the moving truck. Then unloaded into tight neighborhood and got everything moved in...which required moving the heavier pieces of furniture up a staircase. The whole move was quick and easy from start to finish. Would absolutely recommend this company and will definitely use again should the need arise. read more

I moved from Waikiki to Maui back in January. Owner gave me estimate and sounded very nice on the phone. But at the moving day she told me that she needed to charge more so since I didn't have any other choice, I agreed to pay extra. After I got the moving stuff of mine I couldn't believe my eyes. So many of my stuff was broken and there the owner on the phone speaking foul language to her workers and send me another bill for 2nd extra payment. I told the movers to fix my furnitures broken legs and that's all I asked which they glued themselves and bring them back but I can't put anything on my dining room table nor my matching cabinet table because legs are too wobbly. Then owner said they have insurance and they supposed to pay for the damages which I didn't get anything. Woman owns this place and that's why I hired her to do the job. Terrible place, horrible service. Never,never again. Here is pictures!only 5can see. read more

ASAP Movers - Console table without leg. They put box on the bottom - Movers Near Me

Yay, our furniture arrived! The journey was a long one, but it's all in perfect condition. We are not surprised at how well our grandparents' furniture faired the voyage from Honolulu to Sacramento. We saw the care and precision the team took in packing our precious heirlooms. From the beginning of the business relationship with ASAP Movers, we knew they were the ones we could trust. They were patient with all our questions, concerns, and even uncertainty about how much space we would need for shipping the furniture. They were also prompt in responding, fair, and timely. Much mahalo! read more

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I moved twice in 2020. Yes, twice! Lol. Moving is exhausting both mentally and physically. I tried to use my other loving company I used on my first move but they gave me a ridiculously high estimate. No thank you! So I searched Yelp and came across ASAP Movers. Ally was my point of contact and got me a quote within hours of speaking with her. *for future reference, maybe a follow up email and confirmation on move time would be great. I kept bugging her to confirm my time because I have a horrible memory. Once paid, maybe generate an email with time and date?* anyways, Ally was very responsive so I appreciate that. When the day came, 3 guys abs a truck pulled up. They wore their masks the entire time so I appreciate that!! Even when lifting all my heavy things. They also wrap everything that goes into the truck so that's a plus. Everything! Even my pillows lol. They completed my move from Kapolei to Makiki in 3 hours. A two bedroom apartment to another two bedroom apartment. Perfect timing! The 3 guys I had were amazing and friendly. I felt bad because of all the stairs they had to walk up but they didn't complain and did it with a smile .. or so I think, under the mask lol. Don't forget to tip your movers and give plenty of water bottles to them. It's hot out here and they lift A LOT. I would highly recommend them and will use them again on any/all future moves. read more

Shout out to Ally and her crew at ASAP Movers. The initial quote was high, but after speaking with her and explaining what needed to be moved, and where to/from, we settled on a price. I was impressed with her knowledge of the moving industry and experience. To be honest, they weren't the cheapest, but after speaking with her, she said she was insured, which was important b/c the move was at a condo. They are also a woman-owned business so kudos to that! Her crew obviously like their boss and were very personable. My items arrived in good condition without any damages. I will use them again if I need to move my furniture. read more

ASAP movers are awesome! We received a recommendation to use them from people in our old apartment complex. They helped us move from Ewa to Kailua in June. Because of a move ahead of us taking a little longer, they were very communicative about this and gave us a discount and extra person to help in the move. Everybody was so friendly and chill. There was one point where we weren't sure if our dining table wasn't going to fit through the front door of our new place but they Made it work! And please, always tip your movers well and provide lots of water/snacks for them! :) read more

I had a very good experience with the two movers that did my job. Their names are Duke and Justin. They arrived on time snd were quick, efficient, and friendly. I really appreciated their hard work! Ally the lady I spoke to on the phone initially was also awesome! She had very good customer service skills. I just had an issue with another lady I had to speak with on the phone when the job was complete. Her name was Shay I believe. I felt she was condescending when I didn't understand the breakdown of my bill which made me feel like I was being cheated or swindled somehow. But when I called Ally- everything made sense. Shay should definitely get some lessons on customer service from Ally. But other than that I think Ally's business deserves 5 stars!! Thank you Duke, Justin and Ally for a great moving experience:-) read more

I haven't done the initial move just yet. I've only called for quotes and Ally seems very friendly and organized. I will update my review once I've come to a decision. This review is just getting quotes and getting it started. read more

Shay and Liam were top notch!!! Super friendly and fast. I felt they took care of my furniture with care and efficiency. I highly recommend this company for moving services!!! read more

I highly recommend Asap movers. Declain, Leo and Eddie were early, wrapped and moved everything into the truck. I was impressed with their professionalism. They were organized and methodical. They unloaded quickly. Nothing was damaged or scratched. They moved some extremely heavy file cabinets without banging any doors or walls. Very professional! They told me the time the move would be completed and I thought they were joking. They weren't. Highly recommend Asap movers! read more

I have moved 2x the past 6 months, and mived numerous times in the past few years. By far ASAP movers blasted away my previous movers. Friendly, curtious, and professional staff. Completed packing, transportation, and set up at my new home in 6 hours. Very fast considering the amount of furniture in my household. Highly recommend. If you plan on moving soon and looking around for a moving company, your search stops here. Thumbs up ! Thank you for your timely service, and taking special care of my family and I. read more

Pros: Working with Carol and Che was great. Carol answered all my questions and if she didn't know the answer, she would do the research and get back to me. We thought our household goods would fit in a 20' container, but found that we needed a second mixed container (which ended up in another 20' container). Che coordinated and helped with moving our first (big load). She worked efficiently and effectively; directing her crew of 2 guys. Cons: we had problems with the second load of our household goods. Che had a family emergency so she was not there to move our items and we had already moved to Hilo so we were not there to supervise the move. The movers were to pick up our goods, load it into a container at Young Bros at the dock, and we were to pick up our household items when it arrived in Hilo. The issues were: 1) no copy of the bill of lading was given to us so my husband initially had difficulty retrieving our goods. Luckily, the person at Young Bros took the time to find the bill of lading in the computer using our phone number. 2) The boxes and items were not secured in the container so boxes had fallen and strewn in the container, and kettle bells were not wrapped/secured so they were found rolling in the container. 3). Probably the worst thing is that we are missing some things: a brand new Ninja oven/air fryer (still in the original box, never been used), a $200 tent, and an umbrella that attached to the truck hitch that my husband uses for work. Initially Ally was very responsive to calls and text. However, she has stopped responding to my texts. I am so disappointed with this company. What started off as decent service ended up with very poor service and no resolution (or even a conversation to figure out what could have happened to the missing items). If it weren't for Carol and Che, I would have given ASAP movers a rating of one star. read more

I hope people notice that the recent reviews are very poor. Maybe this company was *once* great, hence the great average rating. Recently, though, it seems that Ally is the problem. Even the movers complained about her. Terrible customer service and no follow through. Her excuse is that she doesn't have my last name from Yelp. I have left her voicemails, sent many text messages, and have emailed back and forth with the co-owner, Carol. Maybe Carol is to blame too. I really don't know at this point, but she definitely knows how to contact me. The next excuse will probably be that she tried calling, texting, and emailing me but it didn't go through. All of my contact info is the same. Maybe she has so many unhappy customers that she can't keep them straight. Who knows. It doesn't matter, though, because she never intended to rectify the situation. She is just making excuses and being completely unprofessional. read more

This is a great moving company to use! Shay and her boys did a really good job moving our things into our new house. They were promt and on time. Didn't start charging until they arrived. They are very professional in all they do. Wrapped all the stuff that needed it and were very careful to not damage my home or my stuff. Price was good too. Very inexpensive. I would trust them with any future moves and you should too! read more

I totally recommend ASAP Movers. Spoke to Ally one of the owners of the company and she was able to give me a quote and helped me set up an appointment for the next day for the movers to come and help move my sisters belongings to the storage. Jeremiah and his boys were totally professional fast workers. They got the job done in the time we were quoted. I will definitely use them again if I need to. Just a reminder to make sure you have bottles of water for them and tip them cause they definitely deserve it!!! Big Mahalos ASAP Movers!!! read more

Loved that they showed up on time. Very professional, listen to my instructions and they were very friendly. Paid attention to every detail to take care of my property. The price was reasonable as well. If you need to moved or just need things move around the house don't hesitate to give them a call. To top it off they also have friendly and professional phone customer service which to me is important as well . read more

I highly recommend ASAP Movers! From start to finish I was very impressed with the quick response to my inquiry and Ally was very professional and gave me all the info I needed in a timely fashion. Their prices are very reasonable and the service provided was excellent. Workers were on time and took great care in packing my belongings. If you want professional service, call ASAP Movers. Thank you for making my move less stressful! read more

Needed some help moving last minute and they were able to help us move out of our townhouse just two days after we sent our initial request. Movers showed up right on time and got straight to work. Took a little longer than I'd anticipated but sure beats getting crushed by heavy furniture going down stairs. They put everything in the rooms I requested when we arrived at the new place. I had a couple questions for the owner afterwards and she responded within hours and accommodated my schedule to find time to talk. Felt very taken care of after speaking with her. She was genuine and you can tell she cares very much for her customers. read more

They took my move extremely last minute and exceeded my expectations. 3 movers showed up ready to work. Real nice guys, funny, and good company. Absolutely nothing damaged and moved my bed as many times as I asked them till it was in the perfect spot. Definitely would hire again for another move or recommend to family and friends. read more

Ally and her crew of professional movers were a very great help in our move. Even though I continue to change my move date, she accommodated me and worked out a suitable time that her crew could assist us. Very reasonable in pricing, and arrived at the time she said they would arrive. Took less then the approximate time they said would take to perform the move. Very satisfied with the service they performed. I provided them with the size of the home (3 bedroom ), to another sizable house. I would highly recommend ASAP movers if you have to transplant your residence to a new place without the hassle and time to perform this major task! Great job Ally & The ASAP movers! 5 stars! read more

My first experience in working with a moving company and it went better than expected. Although I mentioned their cost was noted to be the highest, results were worth it. They gave great showmanship of teamwork and I really appreciated it. read more

ASAP Movers - Movers Near Me

I was in a hurry to move office furniture from one office to another on Fort Shafter and all moving companies were booked. Their earliest availability was 4-6 wks away. I called ASAP movers and they were able to schedule me in the same week. Their moving team arrived on time, had no issues getting on base and moved the furniture. We finished the job ASAP! Thank you ASAP Movers!! read more

They were awesome! The guys worked super hard to move us out of our second floor apartment! It was not easy! They were super friendly! A few scuff marks in our new place getting our beds up the stairs, but I can't be mad at them since it was such a small space to work with and it was easily covered by our decorations. read more

We were moving and needed an affordable mover. I gave ASAP movers a try and I was not disappointed. They are very timely and kept me updated. We had them move our whole house, a lot of delicate items, and everything was treated with care. It was quick too, plus the fact I don't have to do anything. Ahhhh it was so relaxing and much needed, I will never be moving myself again! Next time you move look no further! Love you guys! read more

ASAP Movers - We started getting things boxed up but ASAP Movers even helped us pack! - Movers Near Me

My company just worked with ASAP Movers for an office move. My company is based elsewhere and left me with quite a mess of a timeline. Che and her team were extremely kind and patient, they were flexible and quick allowing the move to happen. The whole team was great to work with! We didn't have solid plans and they were gracious enough to work with us through a few furniture shuffles. All of the ASAP Movers' team is top notch, I highly recommend them! read more

Needed to rent a vehicle and some boxes to move our household goods on Hickam Field. Shirren was very helpful with the boxes and vehicle and inquired if we needed help or had movers. We were introduced to Che who runs ASAP movers. She explained who they were (women owned company) and the number to call to coordinate. The whole process was easy. We were able to schedule movers for a couple of hours and the price was reasonable. Three movers showed on the day scheduled and we received a call letting knew they were on the way and showed up on time. They moved the items we needed moved with care and worked together as a team. We will use them again in the future. read more

This was my first time hiring movers, and ASAP movers set a high bar! I had kind of a rushed situation, and contacted them less than three weeks before I wanted to move. Ally was very communicative and made me feel very comfortable right off the bat. On the day of, they showed up right on time, and by the time an hour passed everything was moved into the truck and was already being unloaded at the destination!! They were super quick, efficient, and professional from beginning to end. Am highly recommending ASAP movers both here in this review and to everyone I know looking for moving services, and would personally use them again. Mahalo Ally + crew!! read more

ASAP MOVERS came on time. We were quoted a very reasonable price for our move from Honolulu to Florida. They are very friendly, professional, & helpful with moving in all of our boxes & furniture. I will definitely use them again in the future when we move in to our permanent residence. Jane & Joji read more

Lovely Office staff , fast fair estimate on phone.

We relocated from the Mainland back to Hawaii. Awesome customer service. Friendly caring workers. Thank you for all your hard work. Would definitely recommend you to family and friends. And if we ever find ourselves needing to relocate again ASAP MOVERS 808 will be our first call. Thanks again. read more

ASAP Movers are great! Finished our move from a 2nd floor house to a high rise building with a lot of heavy furniture and tons of boxes etc. When we moved to our previous location last year, it took the movers I hired from Craigslist 7 - 8 hours to move the same things. ASAP Movers did it in 5 hours! I first selected 5 moving companies from Yelp (5 star rated only) which I felt would serve my needs and contacted them for quotes. It took a few days but after conversations with the other movers (1 mover declined the job because of the difficulty), a couple of in house estimates and speaking with Ally, I decided to choose ASAP Movers because she seemed to be the most up front and honest about her prices. She did come out a little high but it was worth it! I have to be honest, when they first arrived I was telling my wife I may have selected the wrong movers; but I was completely wrong! I chose 4 movers instead of 3 which cost more but I needed to insure we would get done in the time allotted for the elevator reservation. ASAP Movers brought 5 movers for the same price. ASAP Movers were fast, efficient and also took great care in trying to insure our items were not damaged in any way. They also shrink wrapped all the furniture, appliances etc. My wife and I have moved 7 times in the last 12 years so we have a lot of experience with moving companies. ASAP Movers are at the top of my list and I will definitely hire them again if we should move again. Thanks ASAP Movers for a job well done! read more

While the service was professional, our estimate did not match the final bill. The $80 driving fee was also not communicated to me.

ASAP Movers went above and beyond for me. I had another mover scheduled and they canceled at the very last minute. Shay and her team were able to rearrange their schedules and do my move that same day. Each and every one of them was courteous, friendly and very hard working. I would definitely recommend ASAP Movers! Thanks again Shay! read more

I had the pleasure of working with the owner of ASAP moving. I was so impressed with her level of her care, attention to detail and professionalism. She called and texted me through the entire moving process, contacted me a week before moving day, on the way to let me know when they would be arriving and sent me a photo when all of our belongings were in storage. So very happy with ASAP Moving. You will be too!! Highly recommend them. read more

By far the best on island they helped me move in a timely manner very professional real quick in and out and you can't beat the reasonable prices! 10/10 would recommend. Mahalo again! :) read more

Although I live on the mainland I am grateful to find local businesses on island that are owned and operated by successful and caring women who take pride in their business. My daughter is a student at UH Manoa and I needed help moving her and I am grateful for the professional service provided by Ally and her staff. read more