The actual place was great. We ate at the diner before the concert and food and service was good, no complaint there. We got in line thirty minutes before doors opened. The line quickly got very long which was expected. It was very cold and drizzling so we were all wet and freezing. My husband went to our car to get a couple of blankets and our daughters' coats while we waited in line. No big deal, we chose the date and knew it would be cold. The security at the entrance was great also, the guys were sweet, funny and were quick about getting us carded and getting our wrist bands on. Everyone was having a good time despite the wait and weather.
Now for the reason for the low review: Once inside, we asked the attendees/security (there were 3) by the side door, since we were parked next to it, if my husband could just run out and take the blankets and large coats to our car. They said there was no reentry once inside but that their boss (the one actually doing the check in) said he would let him run out and come back in once the line was a little shorter. I'm guessing they were letting people in on that side too because of the insanely long line. Totally understandable and appreciated. We understood there was a coat room where you could check in your coats for $5 a piece but since we had been told that my husband would be allowed to run to our car and let back in, we waited patiently by the side door. 30 minutes later, our kids were standing by the stage and started texting us wondering were we were. I asked one of the ladies who was not in the least bit busy at the time, if she could ask her boss if my husband can go out now. She chuckled and said, "we are at 600 out of 1,200, so you are going to be waiting for a while". I realized then that they had no intention of letting him out and were purposely letting him wait with his hands full of blankets and coats. Since there was only one of the attendees working at a time, and the two others were standing around, I approached another (with really short hair) and asked if my husband was going to have to wait until everyone was let in. She was unnecessarily confrontational and started yelling at me and said that because she was talking to me, she wasn't doing her job (not true ) and that they would not be asking their boss anything until every single person in line was in the building. I told her it wasn't my intention to be problematic and that I appreciated the work they were doing. I told her that the only thing I wished is that they had been upfront with us because at this point we had literally been waiting for 40 minutes. Despite my calm demeanor, she still yelled, "well, I am telling you now, that is how it's going to be". I understand that sometimes security has to deal with unruly people but they should also be able to distinguish such ones and not be predisposed to treat everyone with such disrespect. We walked over to the coat check in, only to find out they were full and closed so we ended up holding everything the remaining of the time. I'm not sure if the three ladies by the side door are employees of the venue or contracted for this particular event, but they were not happy to be there, seemed quite bitter and resentful. As far as we are concerned, we will definitely not be going back to any event held here. read more