I really don't like coming here. I'm required to come here because I work for a halfway house/department of justice-bureau of prisons and they want us to go to this exact pharmacy for our resident's prescriptions. There are a couple of techs/pharmacists that are rude and look at you crazy for just dropping of meds. They are short with me always and they roll their eyes etc. I've done nothing but do what people go there to do: Drop off meds/pick them up. These people either need to take a customer service inservice/learn to accept other ethnicities for business and/or find alternative occupations that won't require them to be nasty. I wish my job would just send me to a Walgreens. read more

Well, this ride has come to an end. After a year of some of the absolute worst customer service out there, I've had it. They have two good employees- Sylvia, a pharm tech, and Dan the delivery driver. Jim, who is supposed to be a manager, is far from one. And Irma. Sweet sweet Irma. She single handedly ran me off, along with our family, and several friends. She is as friendly as a den full of rattlesnakes, knows less than nothing about her job, doesn't give a damn about customers, yet Jim claims 99.9% of their customers praise her every time they come in. Ya that's a line of bull excrement! I've sent emails to the owner, Laura, advising her if the issues she has ongoing with this employee. Of course I get a response full of all kinds of sugar coated crap, with promises of permanent resolution. That consists of emailing Jim, and not a thing is done. He doesn't want to deal with confrontation. We had issues with my debit card being charged for meds we did NOT ask for or authorize. Overdrew my account twice. Owner fixed the charge and reverse it. I asked about the overdraft charges, was told those are my problem. Didn't unauthorized charges stop? Nope! I literally had to start turning my debit card off so they couldn't charge anymore without calling me first. Now that is pathetic that I have to go to that extreme to stop charges! Yesterday was breaking point. Called to ask about scripts that I called in on Monday. One required a refill from my doctor, so I messaged my doctor for that. One would need ordered. Fast forward to Thursday. Dan calls me to let me know he is delivering and how much so he could charge. All good. Dan delivers, we open the package, and my insulin is in there, but not the other meds. So we call, and of course, got Irma. We asked why we didn't get the delivery. Her response, "well I don't know (in her normal "Irma" fashion). She looks, advises that one med needed a refill... same one I messaged my doc about. Asked if they sent a refill request. Another friendly Irma "I don't know". Asked about the other med. it had to be ordered. Has it been ordered? Again, "I don't know". In my house we call her I don't know Irma. So my family member got on phone and asked for Jim, the manager. Oh boy.... The light switch turned on, and satan Irma comes out!!! Excuses excuses, blah blah blah on why she can't transfer, then puts us on hold. 10 min later, she comes back.... Complete 180 def attitude change. Sweet as a candy shop polite. Says it was an insurance problem. The same line of crap we get every month. Asked still to speak with Jim. She simply talks over my family until I had enough and I called the pharmacy. Lo and behold..... Jim answers. Proceeds to make implications that Irma was NEVER rude, was completely professional and sweet to us. We went round and round in circles over this. He had me so insulted and pretty PO'd. I made a sarcastic comment " well thanks Jim, I guess it's one of my 15 personalities making this crap up." His response "I have to agree, it probably is." Ya I got severely POd. He attempted to retract the comment, but that wasn't gonna fly. Messaged owner on her phone as she told me to do any time I needed something. First time I'd even considered using it. No response of course. Called later.... Left voice mail. Later that night, I emailed. No response. Nothing today. We had already found a pharmacy and had a lengthy conversation about this. At least they cared! So we are moving our scripts. I do have to admit, I did call up and gave my praise to Sylvia and Dan, and kindly ask that they let Jim know that I asked him to shove that pharmacy up his backside, and Irma's too!!! Long winded, I know. But if you need a pharmacy.... Trust the negative reviews.... This place is HORRID! It would improve 95% if they got rid of Irma. Why they want this woman on payroll is beyond me. She answers the phone and screws everything up!!! Good luck to you both Jim and Irma! read more

I purchased their hand sanitizer last week (overpriced) and was disappointed because it was so greasy I had to wash my hands after using it, and the overwhelming odor repulsed me. NEVER AGAIN !!!!!!!!! read more

Great place very nice and clean all helpful keep up the great work. At least have everything organized helps me to any question and answer that I have an always does a great job. Thank you so much. read more

This was my first and only experience dealing with a medical supply company. It has been less-than-ideal. My initial consultation was great. The lady that helped me was very patient and helpful. She helped me understand the piece of equipment that I was buying and I felt comfortable when walked out. One week later when I needed additional assistance I was treated like a third-class citizen. I was given completely different information than what I received during the initial consultation. There was a complete lack of customer service. If I knew then what I know now I would have chosen another medical supply company. read more

Great experience with this pharmacy. Aside from it being close by to my house and easy to get to, the staff was awesome! From my initial phone call to the time I walked in, I felt they were very concerned about my needs and wanted to exceed my expectations. They were able to help me with my medical supply needs which many chain pharmacies wouldn't be able to. Obviously, I don't hope to need their services again, but should the unfortunate need arise, I'll be back! read more

Asbury Pharmacy provides great service and best of all they are locally owned - not like the big box stores. You know the staff and they know you and your medical issues. High recommend you give them a try. read more

I love this pharmacy. Service is very personalized. They will call me when it's time for refills to make sure I get everything I need. They are friendly and courteous. read more

I've never been in there without having to experience very long waits--no matter the time of day. Recently had a very unpleasant experience where I learned they sold my mother used support hose and then wouldn't accept the return. Not only that, but the pharmacist was overheard making snide remarks about how she's "...seen this kind of thing before from people like that." We won't be recommending and we won't be back. read more

I broke my foot recently and went to this pharmacy because it's close to my house and they have a medical supply attached where I was able to get my boot. The medical supply staff was great and very helpful. My experience with the pharmacy was sub par. They only had 10 of my pain pills but were willing to order them and deliver them to me the next day (Friday). I work during the hours the pharmacy is open so I was really happy about their delivery option. I did not receive them on Friday. I called them on Monday to say that I never received them and was told they would be delivered on Tuesday. I did not receive them on Tuesday and when I called them again I was told the pharmacist never approved the prescription to go out. I finally received them on Thursday after waiting a week for them. read more

The Broken Arrow Urgent care made me buy a boot from them. A boot that I only wore for four days. They did not let me pay the day I got it WHEN I HAD MONEY. Now they are threatening to give my number out to solicitors. I was finally able to pay today, yet none of the phone numbers they had given me on their paper have someone to talk to. Instead, it wants you to leave a voicemail. VERY unprofessional. read more

Their lack of customer focus underwhelms me. It took a month for them to get the paperwork in order for a new CPAP machine--a month of my calling every few days to check, and to be told that the doctor didn't send X, the doctor didn't send Y, the doctor didn't send Z in the correct format. Never once did they call me so I could help birddog the doctor, which I did after each time I called to check the status. Finally, they called to say we should come get the CPAP and that they had had trouble getting hold of me. Instead of using the information we had previously provided to them, they had asked the doctor's office for our phone number, and got a number that was eight years out of date. Somehow they managed to get my cell phone number (gosh, I thought I had given them that, too) and, so they said, they had left me a message the previous week, but I hadn't responded! I have no unheard voicemails, so I'm not sure how that happened, but I think they are in error in thinking they left me a message. Changing CPAP suppliers is a complete ass pain, so I probably won't, but I will cross my fingers and hope that my future dealings will them will be limited to getting routine supplies. Having said all that, Mike, the guy who does the actual fitting is really nice and seems to know his stuff. And I really, really like the new CPAP machine. read more

They try to find any reason to get you to bring your cpap machine in so they can see if you're using it or not, even if it's not a requirement for your insurance. I would suggest you find a company that's easier to deal with, has better customer service, is more thorough, and has better record keeping. read more

An operator takes your call and tells you that an associate will call you back. I called last Thursday and I finally receive a Call Back Tuesday after 4:30pm. This has happened to me several times. I have gone 2 weeks with no Cpap machine. Not acceptable if you have sleep apnea. I am changing companies. read more

Stay Away! If you need equipment good luck! We had delivered the RX from the doctor one month ago. the Doctor's office faxed it three times with confirmation. when i callled again today they sais no, we do not have it. After telling the agent Misty that her co-worker told me that they had recieved a fax from her doctor on Nov. 8th...she decided to look and found it. "great filing system!" I asked when we could expect the chair and she had no idea. Are you kidding? my mother is 92 and has fallen while awaiting this RX ordered device. read more

Great company friendly people. Willing to go the extra mile for all wheel chair , walkers, cpaps and many other Dme items....

I was told I was going to have equipment I have been waiting on for over a week delivered to me between 11 and 5 today. I called the store at 15 til five to let them know I still haven't heard from the delivery driver and was told by the same person who told me 11 to 5 yesterday that it was going to be at least another 1 to 2 hours before I received my medical supplies. So, I have been waiting the entire day only to find out (after I called them) that I will now be waiting all evening also. If it was going to be later than 5, someone from that company should have contacted me to tell me that so I didn't spend 6 hours waiting on someone who never showed up. So it is now 7:04 and the additional two hours that I was told I would have my medical equipment by has now passed and still no phone call from the delivery driver nor any medical equipment and the store closes at 5 p.m. so I cannot contact anyone to find out what is going on with my delivery. HORRIBLE SERVICE. I WISH I HAD GONE THROUGH ANOTHER COMPANY. read more

Once they get your billing information you are billed forever. "We don't do billing here" is the standard reply. They give you a long distance number where that standard answer is "I don't know. Give me your number and we will call you back." Repeat this scenario daily over months, and you end up increasingly large debt. All for a simple wheelchair that could have been ordered at Walgreens.com Do not let your discharge planner call these people. read more

I have purchased compression stocking, with insurance they are $500 a pair, private pay they're 180 a pair. Teela is great. The counter service has never been so great, but I needed the items, I also purchase "It Stays" to keep them in place. My 2nd bottle of it was a different brand, and it kept leaking in my purse, not a lot, just enough to aggravate, I thought maybe I wasn't closing it properly, I'd clean it and try again. Come to find out, the ball doesn't seat correctly. But since it took me a while to figure out the issue, I purchased in January of this year, still a lot of product in bottle, there was nothing they would do, no refund or exchange. I found it online at Amazon, for cheaper. And brick and mortar stores wonder why people shop online. Amazon at least has customer service! I will not be back to your store. When it's time to buy new stockings I will go to a different medical supply store. read more

My friend bought an electric wheelchair there, and when it needed to be fixed she had many problems getting their attention, getting phone calls returned, arranging a time for service and getting them to help her. she was left with a damaged wheelchair for months. When the repair guy finally arrived he did not have the parts needed, so he left a loaner chair that is too small for her, does not lift up enough for her to transfer into her bed, and has painful permanent cushions on the sides that prevent her from moving into another position. She has requested another loaner chair, a quick fix to her regular chair, which is still under warranty. They don't return calls and she is stuck with the situation read more

They are friendly and helpful, and after you have contracted or agreed to purchase something from them, or have issues/concerns, some of them are less helpful. They are the ones who are supposed to know the medical billing issues with the various companies and such, but they just encourage you to buy, regardless of whether your insurance or other 3rd parties will actually pay or not. During my initial consultation I told the lady that I would not be able to pay the whole amount at once and asked if I could purchase my needs one leg at a time and she said yes, one for 2015 and one for 2016. What she didn't tell me was that with Employee Benefits Cards, it is against IRS policy. She wrote it up as one ticket with half to be paid in 2015 and the other in 2016. Now, I have to pay the other half of the equipment out of my pocket. read more

Not sure why there are so many negative reviews. I went on a weekday afternoon and had a short wait time. Everyone who helped me was super friendly. read more

first let me be clear.....my beef with this company is that every sunday i get a phone call, every sunday.... stop it......you are not welcome to contact us ....owners...or managers.....why not give out your home number and we will call you before you go to family or in the evening when you are sitting down at the dinner table...really are you that hard up for business that you will call people...on a sunday....???? i will be your best reference with everyone i meet..... read more

Worst customer service ever!! Everyone is rude and never want to help. Argue with you all the time. People who need supplies have a hard enough time and don't need all the rudeness!! Can't wait to find another place. read more

My Dr. at Integris prescribed compression socks and said Medicare would cover the cost. The Pharmacy at Integris was out of my size and called Asbury Pharmacy and they said they had them and would take Medicare. I went to Asbury; and it took for ever to be waited on. Then the girl was new and didn't know anything about them. She finally found another girl; that tried to help; but didn't know much either. I said she needed to measure my leg. She finally found a tape measure; and measured over my socks and pants. Then finally found the size she said I needed. Then when I went to buy them; found out they wouldn't take Medicare and bill them. So I paid out of pocket. Then I went home with them; and found some on line much cheaper (same brand and just like them) So went back in a couple day; with never opened box. They would not take returns; for UNOPENED BOX. I just left. I will never go back; and will tell everyone I know about them and discourage them from going there to purchase anything. C. Goddard read more

This is the most unethical company I have ever dealt with. They take advantage of customers. I asked several times and they told me everything was covered under my BCBS insurance as long as my deductible was paid, which it has been.Then they bill me 4 months later. Very upsetting! read more

I have nothing but problems with this company. No return calls and no one ever knows anything about my son's case when I call. Very slow to receive products. read more

My daughter received a wheelchair from this company and it is to big for her and can not be adjusted to fit her properly. They keep giving her the run around and will not make good. Social Security is paying for the chair, and she only has a certain amount of time to get it right or she is stuck with it for 7 years. This chair causes her a lot of pain because it tilts her pelvic which throws her back out and her hips. Her feet do not touch the floor and the feet rest will not go high enough when she is sitting in the chair. read more

Slow and non responsive . Fax them information on Monday made a followup call to make sure they had the information they confirmed. Had to call two more times to make sure everything was on the up and up. read more

This is the very first, and last time I deal with this company. It took 4 nurses, 2 doctors, and 5 reports to get someone to even look at the doctors orders. They need this, get it, then they needed that, got that, now they need this new thing, got it, then they needed something else. Sent it all into them by email, in pdf format. Still nothing. Doctor office had to call them personally, and they denied they had the reports I submitted, then she told them my email address and they said oh now I see it. Well, I will look at it make sure all the T's are crossed and the i's are dotted, and if we can fulfill this order we will have them pick it up or we will deliver it. Still not sure if I am gonna get the item. Even though the items is probably under $50, it might take an act of Congress to actually get it. I have gotten other DME from another company before and it was done in 2 hours, delivered the next day. read more