As a Disabled Veteran, the Tucson VA struggles with maintaining Urology doctors and surgeons so I…read morewas outsourced to have surgery at Banner North with Dr. Kim in Urology. Dr. Kim, was, absolutely, WITHOUT a doubt a lifesaver! I literally can not thank the Banner University Surgical Team, Dr. Kim and Anesthesiologist, Jack and RN Amber- enough!! This was an amazing Team of PROFESSIONALS and I was in at 0530, and out by noon! Allow me to specifically recognize a few people here, the building and process. The Anesthesiologist: Jack was from the VA, and came in to greet me and speak to me about the entire process. His calmness, astute professional and caring demeanor was top-notch! You CAN NOT get a better Anesthesiologist IMO. When I came out of surgery, I literally felt like I took a quick nap, and was energized, non-drugged and felt the best I've ever had in the 14 surgeries I've endured in my life! Thank you Jack!; you really did an incredible job! The attending RN: Amber. What a sweetheart! Absolute golden personality, caring, graceful and funny! thank you Amber for your generous approach and humorous start to my day! Surgeon: Dr. Sunchin-Kim. Here, it has to be said, I CAN NOT recommend Dr. Kim, ENOUGH. He's straight to the point, extremely well versed in the HoLEP procedure and I remain, 100% approved of his care-taking and surgical process. I walked out of the hospital in less than 6 hours, with major surgery accomplished and felt amazing. I applaud you Dr. Kim for booking my procedure, and taking care of my issue prior to a cancerous outcome! The Building: Impeccably maintained, extremely clean and easy to find my surgical section. The surgical room is STATE OF THE ART, and not a single thing in short supply. The surgical room looked like something out of Star Trek in high-tech components and monitors! Thank you in the deepest sense to Banner University for Dr. Kim being on your docket for surgeons. 2 weeks post surgery, I stand firm in this assessment, Banner Surgery was a perfect experience for me! I absolutely, without worry highly recommend Banner for surgery in the Urology department! Much respect to the people that make this happen each and every day!

BANNER OBGYN needs a lot of improvement. It is sad to see such a decline in health care across an…read moreorganization. I have been followied by an NP for a miscarriage since 9/2025. I was advised, my next pregnancy would be high-risk and need to be seen asap. April 2026, I had a second miscarriage waiting for a response from the staff. They offered contraception knowing my goal was to conceive. The bedside manner was absent. June 2026, I had an ER visit outside of Banner for severe abdominal pain and suspected etopic pregnancy, advised to be seen within 2 weeks with my OBGYN provider. I call to make an appointment, scheduled for the following week! What a great experience!!! NOT EVEN 30 minutes later I get a call from the office stating the appointment needs to be rescheduled because that provider does not specialize in miscarriages and the appointment needs to be rescheduled. I was offered an appointment with the "resident clinic" instead of my established provider. Why would I want to see a different provider every single visit instead of seeing the provider that knows my history?? Where is the continuity? AND IF THAT WASN'T ENOUGH THE "hospital follow up appointment" was scheduled 2 months out while I'm still in constant pain.

The people at this office are so helpful and efficient, especially Rebecca at the front desk. She…read morewas so helpful and just a great person. I really appreciate all she did to help me. She really went above and beyond. Thank you to all of you at this office.

Dishonest! Receptionist LIED. I didn't have my insurance card, and she said she was unable to do a…read morelookup. Because I was desperate, on Christmas Eve, I agreed to pay cash, even though I knew the insurance must be active. Later, she said she did a lookup, and the card was inactive. ( After saying she was unable to do a lookup!)So I paid almost $800 for a simple visit, because I was desperate. Then, at CVS, they did a lookup, and cheerfully filled the prescriptions with no charge, because the insurance lookup showed full coverage! LIARS! Despicable! I'm trying to figure out how to appeal this. DO NOT GO TO NEXTCARE.

I have had nothing but excellent experiences in the three years that I have been seeing my primary…read morecare physician at the Optum clinic on Grant Road. Dr. Cassandra Ballantyne and her assistant have been friendly, respectful, and thorough in listening to my concerns and reviewing my lab work and chronic healthcare needs. I would highly recommend Dr. Ballantyne, and the entire facility appears to be well-run and clean with up-to-date technology.

This office is mess! First, went to Dr. Smith and he is on my plan but they dont have him listed at…read morethis office's address. So I would show as not covered. When I called Optum they told me to just use another doctor's name at that office. Seriously? Secindlt Secondly, I called when I had Covid to see if I needed the antiviral medication. NEVER got a call back! I could have been seriously ill. Thirdly, I had an appointment with Dr. Ballantyne in April. The office called saying she would not be in then and had to reschedule. Next appointment is not until October!!! Lastly, I called to have 2 prescriptions renewed with Optum RX. They sent them to Walgreens. I would avoid this office entirely. They are out of control!

Had a neck fusion. It went extremely well. The staff through the whole journey were very friendly…read moreand helpful. They kept me informed and address my concerns.

If I could rate this hospital a Zero I would. My buddy went in for signs of appendicitis. They…read moreconfirmed the appendicitis and did not give him care in enough time resulting in a ruptured appendix. He had to wait roughly 12 hours after they had confirmed it. he was then transported to another hospital where he could actually get care for his ruptured appendix THAT COULD HAVE BEEN AVOIDED HAD THEY NOT BEEN BLATANTLY NEGLIGENT. DO NOT SEEK CARE HERE IF YOU CARE ABOUT YOUR HEALTH AND PROMPT CARE. Nurses were unbelievably rude and disrespectful to the patients who are clearly having a hard time given that they are sick and in pain. Highly recommend seeking care ANYWHERE ELSE, if you do happen to need care here. Best of luck to you and Godspeed. You're going to need it.

She's a horrible doctor! If you're looking for a kind, compassionate, respectful doctor that…read moreactually listens to you then I definitely wouldn't recommend her. If I could give her negative stars, I would! You can blatantly tell she doesn't genuinely care for your wellbeing! Awful that a person goes to school for all those years to help people but they end up neglecting them instead!

I was in search of a new family doctor. I needed to see someone quickly due to having many…read moresymptoms. I was seen within minutes of my appointment. Her assistant was amazing...professional and listened to my concerns. Dr Williams listened to ALL of my concerns and addressed them immediately. She sent me for testing and after receiving 2 scans, she called me personally to give me the results the following morning of both...even before I had access to the reports. She's been the BEST family doctor I've ever been to in 53 years. I've never posted a review, but she is deserving of this one.

Came here with a friend for sinuses. Walked in and we just…read morehad to scan a QR to check in. It was about 25 min of a wait time to be in Maude the room. The Dr came in and explained thoroughly and she was very nice and professional. So she prescribed medication to help the sinuses.

No ADA accesible doors 1:51 person with wheelchair was struggling to get inside no one to help him,…read moreI was sick and got up from my seat and assisted the man inside

I brought a family member to their appointment. The location was not convenient, long drive, but it…read morewas the earliest appointment available for a new and concerning condition. We arrived 5 minutes late, as confirmed by looking at the clock on the office wall. We waited for a while in line at the reception. We were then told that we were checked in, and just needed to take a seat and wait to be called. After waiting for more time, someone came out and got the patient information again (the information already given at the reception desk). More waiting. Then this person came back and said that because we were five minutes late, the doctor left. This was mid-afternoon. Family member was told to reschedule, earliest possible being 10 days later. Really odd, and difficult to lend credence to this excuse. Very bad experience.