This office is mess! First, went to Dr. Smith and he is on my plan but they dont have him listed at this office's address. So I would show as not covered. When I called Optum they told me to just use another doctor's name at that office. Seriously? Secindlt Secondly, I called when I had Covid to see if I needed the antiviral medication. NEVER got a call back! I could have been seriously ill. Thirdly, I had an appointment with Dr. Ballantyne in April. The office called saying she would not be in then and had to reschedule. Next appointment is not until October!!! Lastly, I called to have 2 prescriptions renewed with Optum RX. They sent them to Walgreens. I would avoid this office entirely. They are out of control! read more

I have had nothing but excellent experiences in the three years that I have been seeing my primary care physician at the Optum clinic on Grant Road. Dr. Cassandra Ballantyne and her assistant have been friendly, respectful, and thorough in listening to my concerns and reviewing my lab work and chronic healthcare needs. I would highly recommend Dr. Ballantyne, and the entire facility appears to be well-run and clean with up-to-date technology. read more

Twice a year I see my primary care doctor. When you're healthy this is fine, BUT when you need a medical issue addressed, such as insomnia, you can't get needed medication without first seeing a doctor. With my doctor that's 6 months to get seen. I have been trying for days to get my sleep medicine refilled and Optium turns it down, even though the doctor recommended I take it when needed. I even wrote a letter to my doctor and asked that he refill the prescription and to call me about my insomnia. He did NOT respond to either request. Optum Care does not care about their patients when they need medical attention, they just fill the doctor's time with annual exams. Why are all the doctors leaving. Only 3 doctors now. It must be awful to practice there and it is awful to be a patient there! read more

I have not received essential treatment. I was diagnosed with thyroid cancer in June. my oncologist sent an urgent referral to an ENT I have seen the ENTand it was recommended that my thyroid be removed. The surgery is still not scheduled and I have reached out numerous times and have not received any response. read more

This is the absolute worst medical experience I have ever had. I used to go to this practice back when it was an actual doctors office and not just a mill for canceled appointments, but in the last year, I have had my appointment same day canceled three times, with no apology or even rescheduling other than "you can rebook in the portal", I had to physically go to the office to try to get another appointment and the receptionist was so utterly incompetent and uncaring that I have decided I am better off just not seeing a doctor then going back to this absolute shit hole. Doctor Danielle Brower, you seem like a decent doctor, but your practice is an absolute fucking mess and it is your reputation is getting trashed over it. read more

They have put a derogatory charge in on my credit report for over $1000+I have no idea what this could be. I have insurance that pays all my Dr visits. I am calling them tomorrowThese cheats are not getting away with this crapI do not even know what kind of Dr practice this is, it says Primary Care but I do not go to any PCP on East Grant, TucsonDo NOT recommend this Dr's practice. Fake/ phony billing then collections, now on my credit report. I am going to get to the bottom of this! read more

Optum in Tucson, AZ is ruining healthcare for their patients. So much for Patients Rights. This has been thrown out the window. Profits over Care! Rx. Refills delayed??? Changing Dr.s W/O the patients knowing nor having a choice!! And WAY TOOOO much marketing in the Lobby & Exam Rooms! This is Disgraceful! read more

I would not even give them a 1 star. stay away from this place. worst customer care, lazy people, who don't care about your urgency. No respect for patients. Very few docs left, probably due to poor management. they changed systems and didn't tell patients if new portal. tried for 8 days to get a script refilled. they use a fax machine. seriously, who does that? I've been sitting for two hours in the lobby for my script. total BS. read more

Awful. MAs are disinterested in helping you and there are times that you need them. Doctors have fled. You can't get through to anyone unless you go to appointments and they will probably fix that so you can't do that, either. If I were you I would choose to go elsewhere and now I am doing that. What a shame. This once was a really nice practice, before Optum got involved. read more

Primary physician is leaving at the end of June. NO notification from Optum. I was just given a new primary care physician randomly. Totally agree with others that when Optum took over everything declined. Very sad that the doctors are all fleeing. I had my doc for years. Now he is leaving because of the way Optum runs the place. Just called ( assistance from the Phoenix call center was fine, but it's a call center, NOT the office) to find out why my July appointment was cancelled (second time) and told the PA's next availability was in October. This is an awful way to run a medical practice. No idea why New Pueblo Physicians joined Optum. The only good thing about the Grant Road location is there is lots of parking. Everything else is pretty crappy. Don't know what is worse; multiple cancellations for my appointment, a randomly selected "new" PCP, or no one seeming to care about notifying long standing patients that their doctor has left. Pretty bad all around. USA health system, the "envy" of the world. NOThughesjulianne1@gmail.com read more

WARNING! Before you see another provider (When your PCP is too busy) Make sure that the other provider is in Network with your insurance. Optum sent me to two out-of-network providers in the same office as my PCP. Now I have a bill for over $800. The providers only spent about 10 minutes with me each visit. Read on to understand what they are doing to me. Apparently someone at Optum had my first review removed. It was a scathing account of how they had me see a couple of their other providers in the office, when my PCP was too busy. I found out over one year later when I received a bill that my insurance would not pay, because the providers are out-of-Network with my insurance. After weeks of leaving several voicemail messages, pleading with the office manager, and another front office manager to call me back, (about this exorbitant bill) the office manager never did call me back. The front office manager called me back weeks later to say that they are having credentialing problems, and to NOT worry. She assured me the providers I was sent to are in Network with my insurance. A few months later when I received a 2nd bill, this time it doubled from the first bill, it's now over $800. I called, and called, and called, none of the managers will call me back. I am floored by their unprofessionalism. I have contacted the Medical Board in Arizona. If this is happening to you, call the Medical Board. These people are awful to deal with, and their stupid customer satisfaction surveys mean nothing to them. That's just in place to make Sr. Management happy. They truly do not care. If you're looking for a new provider, KEEP LOOKING! read more

Not a good experience. I had a physical in February. I had to pay for the bloodwork I had to pay for the DEXA scan because Dr Querimit didn't code it properly. I've been going to this office for 15 years. They used to be private and then they got bought out by corporate company. So I talked with the office manager. I talked with their corporate offices in Las Vegas. Nobody seemed to be able to help me. I spoke with Dr. Querimit and she said that's the way I have to code it. But after going there for 15 years and now the coding has changed it's a little fishy. I've had the same medical insurance so I don't know why all of a sudden she has to code things that I had a large deductible to pay. They will not work with you in the office. I've been yelled at by the staff that answers the phone. Then in September, I received another bill from them. They charged my insurance companies over $700 and added another office visit because Dr Querimit asked me about some medication that my previous doctor had prescribed. And I said yes that was for insomnia and I'm not taking that anymore and she said well why don't you try this medicine. Hence the reason I got another office call charge. Pretty shady stuff going on over there now I'm owing another $324 for my co-pay thank you very much. They will do nothing so I will send them five dollars a month. I do not recommend this place unless you have lots of money to pay after you've already paid for your medical insurance. read more