I support small businesses. They're fantastic they cut glass for you, sharpen chainsaw chains stuff…read moreno other place does.

Terrible customer service. I've bought multiple pieces of equipment from here in the past seven…read moremonths. I took a hedge trimmer that needed some repair and sharpening in, they had it for over a month. It never got fixed and then they got a bad attitude when I questioned why it had been there so long and not get fixed. John, the guy that works on equipment is pretty good but management lacks leadership and professionalism. Just take a few more minutes and go to race Brothers and get your equipment. That's what I'm doing. I'll never go back.

I like how they help you when you ask a question right away when you ask them somethingread more

Had a small project. An employee took the time to show how the equipment was used and what…read moreaccessories were needed to get the project done. The employee was friendly and knowledgeable. He took the time to really show how to do it right. Also they have a sparkling clean public bathroom. I will return whenever I can.

Great local hardware store that is close to our home. Marylou and her staff are knowledgeable and…read morefriendly which is rare these days. Make it your place to shop

I went in seeking some guidance on a project I was working on and the woman working there (manager…read morepossibly?) Really made me feel like an idiot. I've had much better experiences at other hardware stores. Somebody should talk to the woman working there about how to treat people with respect. IMO Spend your money someplace other than here.

This is our hometown hardware store, and when you go in you're treated like family. It seems like…read morethe other folks who rated this store were having bad days. I always check here first before going to Walmart, because they almost always have what I'm looking for and the price on par with the big box stores. Unlike box stores, you are treated as an individual (not customer #4318), and they will work with you until you have what you need. It always lifts my spirits to walk into this store!

Really a great little hardware. Helpful people with good selection and help you figure out what you…read moreneed.

Our positive review goes to the Furniture side of the Sutherland's in Aurora and especially to the…read moreexceptional customer service of Kevin. We highly recommend this store as we are grateful for their approach to customer satisfaction.

Decent selection for small town hardware store. Not enough staff and one was not friendly or…read morehelpful at all.

Well I had a wonderful experience w the store! Daniel S. helped us out tremendously by selling us…read morethe right rope for the job and he even helped us tie a mattress to the roof of our car. SUTHERLANDS IS THE BEST! Thx Daniel S.!!!! 10 stars

New format Sutherland store (Springfield, Missouri). More like Ace Hardware. Minimal lumber,…read morefurniture, garden, etc. Lots of tools, fasteners, electrical, plumbing, etc. Truly a turning point for Sutherlands. Hope Sutherlands expands this store format everywhere.

Like other Home Depots. I like the consistency. It makes the shopping experience much easier.read more

Awful company awful service they sell you install and materials for flooring charge your credit…read morecard and then tell you they can't get it and charge you 1000 extra to bait and switch you bunch of criminals!