I might be a little old-fashioned, but I can't tell you how much a love when I place a call to a…read morebusiness and I get a live person! Not only did I get a live person when I called East Coast Granite & Tile, I got the best customer service I've had in a long time! Marc Ollis was my contact from start to finish and he was very patient and knowledgeable when it came to making my decisions with the slabs I was choosing for my kitchen countertops. Sometimes one slab was two small for my job or too expensive for my budget, but he didn't mind continuing to quote others as I found them. Once my slab was selected, every other representative from the template person (David), fabricator, (Serge); whom I met in person to decide my layout, to the installers (Harley) and sealer (Dallas) were in touch to confirm when they would arrive to confirming my satisfaction. I even received a follow up call from a person named Tim, whose title I'm sorry I didn't get, to ensure I was satisfied with the installation of my countertops. This is an outstanding A+ organization that deserves more than the 5 stars I'm giving them!! Please ask for Marc!

We started working with a lovely rep but she moved away and ended up working with Deb who tried to…read morepass us off to someone else. Granite places are really a dime a dozen and it shows here. Deb (I doubt she wants to be called that) needs to be spoken to in writing 100% of the time and if you don't she will bulldoze you over because "that's not what she said" by the end of our transactions she was being me to "just call her" but I continued to speak via text and even asked her if email was more comfortable for her. When we initially asked what our overages would look like she would shrug and say "like nothing not even anything" so it came as a surprise it was $1500 more at the end. The guy who does the measurements real nice, the guys who did the install, also nice. Deb- stay far away. The trip charges, the chipped unfinished edge, and the snake that is Deb all scream 'head down the road' to me and that's what I'm going to do for the next 15 kitchens we need stone for... yep, they knew we had more projects and we were still treated like this.

Great LOCAL company that sells their products at competitive prices and just overall great people…read moreto know! If your looking for a supplier for foundation material than look no further!

Chad Goodman is the man for gravel stone Etc. Ive dealt with Mr Goodman for the past 6 years and he…read morehas never disappointed. His prices are always competitive and he can deliver into some tight spaces which always makes the next job that much easier. Highly recommended. Thanks you Chad.

What an easy and kind experience with Hipps! Sent the website an inquiry on a Friday, got a…read morepersonal call from Krystal at the company just hours later. Chad Goodman showed up right on time and boom it is Monday and I have 4 tons of gravel right where I want it. They both even were kind and patient enough to track me down for delivery when I left my phone on silent for a bit. Great people.

I scheduled our paving job in the fall of 2020 and was one of the first spring jobs as it is too…read morecold in the winter to do paving. Everybody was very professional and did a fantastic job from the estimator to the owner to all of the workmen and I highly recommend this company!!!!!

Excellent paving company. We had sealcoating and patchwork for our driveway. The driveway repair is…read moreperfect. Professional crew and on time. Superb job Frost Paving.

Excellent. the project was replacement of a collapsed section of asphalt driveway. Removal of old…read moreasphalt, grading, and preparing roadbed and laying down 2 1/2 inches of new asphalt. Workers arrived at 8am as scheduled and completed the job by 4 PM that afternoon. Beautiful job with no mess or collateral damage. Final cost was LESS than the original estimate. Office communication system seems a little awkward but once I connected directly with Jason and Brandy, everything worked smoothly. Meticulous workmanship. Would definitely recommend enthusiasm!

Approximately 1 year ago I contracted R&L Paving to re-pave a private driveway for my rental home…read morein East Asheville. Since I do not live locally, I had several phone conversations with the owner named Pamela, in which I reiterated that the entire driveway was to be repaved; which included the flat parking area as well as the narrow intersection perpendicular to the edge of the street where the private driveway begins. In addition, I asked her to meet at the home with my Property Manager to look at the slope and drainage as well as address the existing site conditions. One day I receive a call from Pamela that they had a cancellation and asked if they could do the job the next day. For this, she sent me a basic contract stating the square yards of Asphalt as well as the thickness of the new asphalt lay-over. For this, they wanted $5,800 for one day's work. I signed it presuming that Pamela and her crew would not only re-pave the entire driveway, but also engineer the new asphalt so that it drained properly away from the house. This was verbally discussed, but was not included in the Contract. After completion, I asked my Property Managers to go to the Site to ensure that they Completed the work in a satisfactory manner prior to releasing payment. I received a photograph showing that R&L Paving only did approximately 70% of the driveway (the flat part), but did not do the sloped narrow portion of the driveway that intersected the street. I called Pamela to ask her why they did not do what was asked, and she started getting aggressive with me on the phone saying that they did what was on the Contract. Further more, she stated that the total amount of $5,800 was due in full now that the job was complete. She then went on to threaten me that if I did not submit payment immediately she would put a tractor in front of my driveway preventing anyone from going in or out until she got paid in full. Since my new Tenant was moving in the next several days, I immediately paid her company in full to avoid immediate complications. Months later after my Tenant moved in, they contacted my Property Management Company notifying them that when it rains there are large puddles that form in the flat area where they park their vehicles. During my visit to Asheville, I went to the Property to look at the issues with the puddling and have photos that show the extent of the problem. By then it had been less than a year, and the area where the potholes once were...now the asphalt was also showing evidence of starting to break up. It was immediately thereafter, that I wrote R&L Paving a Certified Letters notifying Pamela of the above issues with the driveway. Since I never received a reply in the time manner set forth, I ended up filing a formal complaint with the local BBB. You can go to https://www.bbb.org/asheville/ to read the entire complaint. Her website also falsely advertised that they were an Accredited business by the BBB (Not True!). Now I not only have a liability issue, but also have to hire and pay another company to address the puddling issues created by the new asphalt driveway. In sum, I sincerely believe that Pamela Dockery, the Owner of R&L Paving, does not care one bit either about customer satisfaction nor about taking the necessary steps to ensure that the asphalt paving work is done correctly. Instead, she is solely concerned about getting in and out of a job as quickly as possible and getting paid right away..and NOTHING MORE. Pamela's demeanor in making threats, denying conversations, and then pointing the finger back at me for not telling her company how to do the paving job right...ARE ALL REASONS TO to warn and protect other consumers from BAD BUSINESS PRACTICES by this company.