I reached out to Zach through yelp. I had him come over and give me a quote for installing a few…read morenew zones on my boiler. He was very responsive and got back to me right away when I inquired through yelp. Zach was on time every time and the work was impeccable. It was a pleasure to work with Zach. I would highly recommend him to anyone looking for a good plumber. Additionally, he cleaned my boiler he also has a boiler cleaning license. I got a few quotes and Zach was right in the middle, he offered very reasonable rates that were within my budget and worked with me.

Excellent Rating for this very knowledgeable, efficient, punctual, personable and local…read moreprofessional. He replaced a leaking cast iron waste pipe in the basement and gave a very reasonable quote on a future job. Zachary Marques is honest responsible, trustworthy and a good communicator. He is now our plumber!

Al is amazing. He replaced our water heater and convinced my husband not to put in the larger tank…read morebecause if he did the water closet door would not close. Great guy! Great price! Wicked awesome service.

We picked Al as an unknown based upon favorable Yelp reviews because our regular plumber was…read moreunavailable and we had a broken pipe and couldn't use the sink, and that turned out to be a lucky break (no pun intended). We scheduled a few days in advance and Al arrived right on time (I didn't know that ever happened?), fixed the drain/pipe within an hour and we couldn't be happier. Nicest guy ever, di great work at a seriously reasonable price - suffice to say we have a new regular plumber!!! :)

Thank you efficient and good job and would recommend , thanks for patience with elderly mother.read more

In 2020 we moved and had to call a plumber for a toilet leak/replacement. We told them it was NOT…read morean emergency, but they showed up that night and charged us triple what a plumber at our former house charged (same work, also after hours) 5 months previous, so we were wary. In early 2021 we did a major kitchen and laundry renovation on our current home, CRoy was the plumber who worked with our contractor and did all new plumbing ( a slab ranch - no basement). Both the owner and his assistant were prompt, professional and neat. October 2022 - bathroom renovations. Same excellent work (same assistant - always a good sign.) They will do what you request but will tell you what is best and what is necessary. (My husband requested some "just in case" additional piping for possible future remodeling that added cost.) We were delighted to pay a very reasonable bill for such excellent and timely work.

Alex and Katie are the best out there. They do great work, are very professional, always honest and…read morereasonable with prices, and are responsive to questions even after the job is done. I heard about them through a town resident Facebook page; every time someone was asking for recommendations for a plumber, Alex was always the first and most recommended. I've come to see why. We've used them for a few different jobs and have been extremely happy with Alex's work each time.

Alex did a great job for us! Living in an old New England home, you can expect to have to replace…read moreold leaking cast iron pipes. Alex did a great job. He was personable, professional and reasonably priced. We will definitely use him again when the need arises.

Always looking for a plumber we can rely on, and so far, so good! Jack is a nice guy who is skilled…read morein his trade. Seems honest, too. We'll call him again.

From the owner: JD's Plumbing and Heating provides a full range of heating and plumbing services in the North Shore…read moreand greater Boston, MA area.

They were great, would definitely use again…read more I had them replace a couple of water filter systems for us and install a replacement hot water tap for us. We were recommended by Salem Plumbing. Complaints? Hard to get appointment because he was so booked up, but that's because he does good work. Also, I would have preferred to be able to pay my bill either right away with a credit card (even with a 3% surcharge) or when I received the bill, to pay online directly. Only way to pay was by writing a check unless I phoned the office which I never thought to do. But excellent quick and efficient work so I really can't complain.

Had an appointment for an estimate to replace instant hot water heater. owner never bothered to…read moresend estimate. Wouldn't recommend left a 94 year old woman without hot water. Found reliable plumber who responded promptly.

We're a small collective that shares stories from freelance and contract workers who've been…read moretreated unfairly. This is one of those stories. A contractor was hired by this company to build a fully functional website on a rushed timeline. They were told they were the only person working on the project, and that the urgency was due to the company's former developer being in a legal dispute and planning to take down the live site by June 1st, 2025. The contractor dropped everything to help and finished the site two weeks before the deadline. Over the course of several weeks, the contractor even went to their office multiple times for meetings with the owner's son and other team members, working in good faith to move the project forward.After the work was done, it came to light that two or three other people were also working on the same site, despite the company claiming otherwise from the start. When the contractor followed up for payment, the owner's son who was the main point of contact allegedly said "My boy could do it for less than $1,000, so our initial agreement on price is gonna be a lot less now." He also added he was going on vacation in 15 days and "didn't have time to deal with it." All this while wearing an expensive Rolex. The contractor was told, "Send me the invoice I'll pay you for your time." The invoice was sent immediately, and the son followed up once more saying, "I'll get back to you." After that, he went completely silent no reply, no payment. The contractor was left dismissed and disrespected. The stress and anxiety from this on top of an existing heart condition led to serious mental and physical strain. Legal steps have since been taken. This post is meant to warn others if you're a freelancer, contractor, or subcontractor, be cautious. Get everything in writing, and don't ignore red flags. No one should be pressured, misled, ghosted, or lowballed after showing up, putting in the time, and delivering their end of the deal.

JGriffin is by far the best HVAC we have had!! They are thorough - pleasant and explain exactly…read morewhat needs to be fixed or what they are doing! No pressure!! Thank you for all the help!!! A job well done and Office customer service is great to work with!!

Called Cranney for a clogged kitchen sink and they were here within an hour! Amazing!!! Both Cris…read moreand Angel were fantastic explaining our issue, clearing the drain and then recommending how we can maintain the pipes to keep them from clogging. Great service and wonderful servicemen! Thanks Cranney!

**SCAM ALERT PLEASE READ*** It has come to my attention that the technicians of Cranney's LIKELY…read moreGET A COMMISSION off their sales. Please keep this in mind and consider a second opinion if they give you a large quote. This is my story: My elderly mother contacted me in a panic after she had a technician named Ryder come to her house to check/clean her heating system. Somewhere in the process, he told her that her entire heating system needed to be replaced and would roughly cost her $15,000...AND he gave her a DEADLINE of 3pm that day to get back to him or that price would change. Please note that her heating system works and is not broken. I decided to contact Cranney's on my own and ask one simple question: "Do your technicians get a commission on their sales?" I was placed on hold so the operator could consult the manager. When she returned, I was told the manager was at lunch and would call me back. I then asked for an assistant manager or someone else that might have the answer. She then asked "What is this in regards to?" (I am not sure why she asked that again, as I only asked that one question). Sensing the defensiveness in her voice, I decided to tell her that I wanted my technician to receive a commission because "he did a wonderful job". She sounded relieved and more willing to seek out an answer. She put me on hold again. When she returned she told me that she could "not disclose that information"...this was enough for me. If a technician charges 15K for a job and gets 5% commission, that's a $750 addition to his paycheck. Please keep in mind I never got an official answer, however if the answer was "no" then it would've been simple. Offering commission on services like this without guardrails, is a corrupt incentive for technicians with no integrity and an easy way to con old women into spending money they don't have on something they don't need. Not to mention the coercion technique used causing unnecessary panic by telling her that a decision needs to be made TODAY...or else. Also, you should know that the manager never called me back. I have no interest in telling them how to operate, I can only offer my experience with the hope that the consumer is better informed. Please consider a second opinion when using their services.

I have used Rich for over 10 years for various plumbing needs, including water heater…read moreinstallations. Rich is a real professional who not only loves what he does, does it well, but also really cares about his customers. Last night, my water heater kicked the bucket. I called Boston Water Heaters at around 9 pm to leave a message and Rich answered. Yes, he answered at 9 pm. Rich fit me in and came out today to install a new water heater for me. He came when he said and charged me what I knew to be a fair price. I will not use anyone else for this service. The care he has shown to me when I've been in a pinch has earned him my loyalty as a customer. Thanks Rich!

I called Rich at the beginning of December to talk about replacing my ancient (1982) furnace and a…read morewater heater that was starting to hurt. Add in that I was trying to do it through Mass Save with a heat loan. Rich came out to my house on a Saturday to look at the job and give us the quote we would need to get the heat loan. He had the quote to me that same day via email and he dropped off a paper copy the next business day. He's forthright and honest and he started teeing up the special pieces we would need while we were waiting for the bank to approve the loan. He was very responsive the whole time and was good about giving me a call for updates. Because of the jury-rigged nature of the old furnace, he told us it would take two days, possibly three, to get the old one out and the new furnace and water heater in. He got the water heater in and running on day one so that we could use it. He worked late on a Friday to get the furnace done right before the temperatures dropped down below 20. The new ductwork, venting, and drain for the condensate are all really well done. You can see the quality of his work. It is well below freezing outside, and this is the warmest my house has been since I bought it. He even came back after the install was complete to change an exterior fitting for the air intake because he wasn't happy with the part he had on hand when he did the job originally. 10/10 I would go back to Rich for any work I needed done.

Austin fixed my AC air handler and did an amazing job. The last HVAC guy charged by $200 for a…read morewrong diagnosis and also bent the pin on my thermostat which made it stop working. Austin fixed everything and was a pleasure to be around. Now I have the confidence to explore doing mini splits for my next project.

we waited 6 weeks during this past summer for them to even order a part. Dave never returned phone…read morecalls. finally when we tracked him down they communicate slightly. they show up to install and tells us the part is damaged. So we start again. They install it. Leaves an invoice with only a random price quote. No itemized list of work or materials. It's fine and working. The following week my entire house is sick (emergency surgery on one person) so we don't mail the payment. I tell him we are ill and will mail it out. He then leaves a threatening message. His reviews are all the same. He was the same way when they installed our ac unit. Never returned phone calls and not personable. Poorly unapproachable.