This company is the BEST! By far. Thank you very much to Ryan Lapinski and his group- and the entire company. We had our hot water tank go and a basement covered with water--- on a Saturday night.....We were pumping water and frantically calling companies. A couple of places answered our call but told us that the unit would need to be ordered and install would be 3-5 days. We were told that "no one has that tank in stock". Then we found New England Gas Systems and Ryan. We texted pictures of the tank and #'s to Ryan and within minutes he confirmed that they had the tank we needed- in stock....Ryan and his team arrived AT 8 AM SUNDAY MORNING to remove the old unit and replace the tank. The floor was literally still wet and they saved the day. Thank you very much Ryan & New England Gas Systems!!! -Kevin read more

Lost gas hit air furnace last Sunday afternoon. Called this company and a human being answered. I was told he would contact on call tech who would get back to me. Heard from tech and he was at house within the hour. Diagnosed problem and advised the part wouldn't be available on Sunday. The part was difficult to chase down as it had to be ordered. The tech kept us in the loop daily and the part arrived for early Wednesday morning replacement. This company was professional,reasonably priced and maintained contact. I highly recommend them. read more

I called on New England Gas Systems to troubleshoot and repair a faulty propane pool heater. The heater would not ignite, and I had exhausted all my troubleshooting attempts and skills. NEGS set a visit date for just a few days following my call. On the day of the visit, Zach, the technician, called ahead to let me know his ETA. Once on site, Zach immediately went to work, quickly, efficiently and methodically working through a number of potential causes for the malfunction. Zach's knowledge of the equipment and skills were quickly apparent. Within just a few minutes, he found that one of the gas nozzle was clogged. And just like that, the issue was identified, and the heater function restored. I have not yet been billed, so I don't know how much NEGS will charge me for the visit, but I can say that I was impressed by Zach's competence and efficiency in troubleshooting the issue and solving the problem. Zach is good at what he does, is courteous, friendly and the kind of professional one wishes to deal with all the time. Based on my own experience, I would recommend NEGS without reservation. read more

This company is the most wonderful and amazing group of people. They were really concerned about why our furnace wasn't working. After spending a long time on the phone with Bruce on a Sunday, he came out on Monday after all his other work and tried to solve the problem. Stupid furnace decided to work perfectly when he arrived so the mystery goes on but so will my relationship with these lovely compassionate people. Honest, thoughtful, and kind are qualities rare in today's business world but not with New England Gas Systems. They are wonderful. Do not hesitate to call them. They will be our go to company from now on. read more

3 years ago I had a new in ground pool and hot tub installed . I had a terrible experience with the pool company I used . I needed a plumber and my regular plumber referred me to Bruce ( he specialized more in what I needed ) who came right out to my house and spent 90 minutes working on my filter ( no charge !) who does that ? He is literally the nicest guy I ever had the pleasure of doing business with . I had him return last summer to install a gas line and I couldn't be happier with his work. He was always available by phone or text and always answered after work hours . I had the pleasure to deal with Erin in the office several times and she was a total doll on the phone and so helpful when I needed her help. And was easy to communicate with by email or phone . Their customer service is top notch I highly recommend them ! read more

20-something months later. And I will review them again. Because they're just THAT DANG GOOD. (As a side note, Yelp seems to think I'm in Cali. I'm not. I'm in Peabody, on the north coast of Massachusetts.) This company is AMAZING. Why? Because they "get it". Because they are large enough to be able to service all their clients, but small enough to not make you feel like you're just a "statistic". Because they deal with the individual. Because they have OUTSTANDING customer service front-end skills, and even better "field" skills, with the same level of personal care and attention. It's true what they say about "small" businesses, family businesses. If you can, you should use them, because they are FAR better. This company is one of the best I've dealt with in my over half century on this planet. And HEAT IS AMAZING. :-) read more

Our gas fireplace was in need of repair and we had no booklet of instructions. Bruce came to the rescue. He gave me a tutorial as he fixed our fireplace which needed a new on switch because of the voltage drop from the switch to the fireplace itself. Turns out that we had just finished watching "Chernobyl" so we were ready to be instructed. Even so Bruce's instructions were easier to understand than Jared Harris' . Thanks Highly recommend! read more

This company came to our home to give an estimate for a new furnace. We waited well over a week for the estimate and never heard from them. Three calls later and after assurances that they would get the estimate out to us, one month later NOTHING. Turns out this is ok since we received estimates from other companies and we will be getting a furnace, AC, and water heater with another company at a fair price. read more

Chad was recommended by our contractor and came quickly when we needed help. He was super knowledgeable, professional, honest and so responsive!! He gave reasonable, quick quotes and he was so easy to talk with via phone and text. Would highly recommend this shop!!!! read more

Getting my boiler serviced. Polite. On-time. Neat and tidy. Everything you could ask for. And warmth, too!

This company provides professional service in a friendly manner. They are extremely knowledgeable and fairly priced. I whole-heartedly recommend them. read more

Why didn't I know about New England Gas Service before now? I had National Grid come out as I had an emergency gas leak in the fireplace. They found the leak and turned off the gas to the fireplace but they don't repair the problem. Next I called my plumber who said he wouldn't mess with the issue because it's gas. That's when I discovered NE Gas. They came out promptly. Ryan came into the house and immediately used a large drop cloth in front of the fireplace. He carefully removed the sand and coals and then took the flexible gas line apart and repaired the leak. He also added some awesome embers. When he put the logs back and lit the fireplace it looked better then it has ever looked before. He then serviced my HVAC unit. Until Ryan cleaned my gas furnace I never realized that no one had ever properly serviced my unit now. He removed all the pilot light assembly rods which had never been done before. Tons of rust was removed and the entire interior carefully and completely vacuumed out. When Ryan and his assistant left everything was spotless. This is the kind of service we can only vaguely remember from 50 years ago. Knowledgable, efficient and spotless ........WOW. Two days later I called the manager of building I own just a short distance from New England Gas with instructions to ONLY use them for service. He was thrilled to find someone so close in Danvers. read more

This company is awesomely good. When my relatively new pool heater sprung a leak, I first called the company that I bought it from and that installed it. They told me that it was my fault it was broken, that there was no way it would be covered under the warranty, and that I had to replace the entire heater. That did not sit well with me so at the recommendation of the pool heater manufacturer I called New England Gas Systems. Bruce carefully dismantled the system, investigated the problem, and most importantly identified and explained the root cause of the problem. But that's not all. They also went to bat for me and convinced the manufacturer to honor the warranty on the part that was broken, which was a huge financial savings for me. They ordered all the right parts, including the parts to fix the root cause, and efficiently put everything together so that the pool heater now looks and is working like brand new. I cannot say enough good things about the expertise, professionalism, and integrity of this company and its owner. They truly lived up to the ideals that you expect from a service provider and as a result have gained a new customer for life. read more

This company is simply AMAZING: I had heating emergency. They came same day. Plumber John was fantastic. Professional, knowledgeable, kind so pleasant. Erin in office was all of above also! I am securing them for any heating issues for the whole building. CANNOT say enough raves about them. Very fortunate to have HONEST people on board. read more

Can't say enough about Bruce! After 4 failed attempts by other companies Bruce came and fixed the carbon monoxide issue that I had for months. He spent the entire day Saturday making sure he cleaned, sealed and repaired my boiler. Finally, a company that cared and solved the problem. All for a very reasonable price. I will ALWAYS use them in the future!!!! read more

Good people to deal with. Showed up on time, billed me what they estimated. Service was clean. People who showed up weren't shady looking like some of these companies that come out that I have to give thought to actually letting in my house. read more