They only have good customer service when you are there to purchase. Once the purchase is complete and you need help, customer service is out the window and you're a nobody. And don't even try calling them on the phone thinking you're going to be able to talk to someone - You'll have a stroke before someone comes on the line to see what you need. The most disappointing experience I have ever had purchasing furniture. read more

Eagerly awaited my delivery... only to have the driver show up early and I wasn't home. Lots of miscommunication and only automated service numbers to answer calls. Salesman promised to ensure a smooth delivery, yet was off on delivery day and couldn't be bothered. I will cancel my order and never buy from Ashley again. read more

Frank was very helpful, helping us stay in our budget super fast process!! We'll definitely come back in the future

Great service from Frank! He was very helpful and I'm excited for my new furniture! I definitely recommend

We were in the market for a new couch so we took measurements and browsed online to check out the inventory and prices. When we arrived we were greeted by sales associate Daisy. She asked what we were looking for and gave us an idea where we might find such items. We walked the entire floor and found a couch that fit our specs and budget. Daisy helped us with payment and set up time for delivery. The couch was delivered before the expected time frame which was great for us. We received text alerts the day before and day of. The couch was in perfect condition and we are happy campers. read more

Excellent customer service, and great variety of furniture items. Multiple financing options and discounts too! Thank you Frank! read more

Frank Weeden did an amazing job! Super patient, super kind. Great personality! Frank got us 0 for 60 ARP. Thanks Frank Weeden!

We bought a lift recliner for our dad. Our sales associate was Israel Monroy. He was very knowledgeable and very helpful making the purchase very easy. Cruz Cruz was the manager and he also help in finalizing the purchase. The reason for the 4 stars is the high delivery fee of $99.00! This was the first time we had furniture delivered because we always had a truck and could do it ourselves and were frankly shocked the fee was $99.00, but no truck this time so we were stuck! read more

Today my hubby and I purchased a new living room set with side tables, coffee table, two couches and a dough boy chair. Marvin helped us to pick our new furniture and was super helpful. He went to far as to move the side tables to different couch sets just so we could imagine our new living space. He showed ups great prices in comparison to other places. We definitely had a great experience. Thanks Marvin read more

We found the perfect couch with the help of Cherie! I expected it to be much more expensive but it was very affordable for the quality of the piece. So excited to have it delivered soon read more

Terrible service. When I walked in, a lady was there and said they were still honoring Black Friday sale discounts. I walked around to see if I found what I was looking for. Once I found something I went to the lady and let her know I was ready to start the process. I got approved and when she was writing down the bill of sale, she did not include the discount she had mentioned. And on top of that I was getting charged $269 for delivery when she had also mentioned, it would be free. When I brought it up, she said delivery is not free for this purchase, but would discount $100 for the black Friday sale. but when she tried to do the $100 off, they were having difficulty and her and three other ladies there we're going back-and-forth trying to figure out how to do the discount. It all seemed very unprofessional. As this should've been done before hand. It just seemed like they were hoping I didn't notice that I didn't receive the discount. I then asked them to cancel everything because at this point, I didn't feel comfortable following through with the sale. The next day I went to furniture land and it was like night and day. They helped me so much at furniture land I will never be coming back to Ashley furniture again read more

Sasha was a great help picking out a new set of living room furniture.. We highly recommend you come see her for all your furniture needs. read more

Ashley Store - Furniture Stores Near Me - Bakersfield, California

J Joshua was so helpful!!! We have bought several pieces of furniture from this store. It was time for a new mattress. Joshua was very knowledgeable and walked us through all the options. I felt that he was not pushy which is a plus. Other places seem to push a certain type or brand. But he listened to our needs. A great experience over all. We will be back soon. read more

I've been a returning customer here for a few years now and I'll say that this last time I came in to get a bed frame was probably the easiest transaction I've had. They also had the bed in stock so I'm able to get it within 3 days instead of weeks. read more

Thank you Eshan, for going over and beyond to help us find a replacement Queen sofa sleeper you were a great help, and the Manager also. Merry Christmas. read more

Marvin was amazing in helping us find our perfect mattress. Very knowledgeable and friendly. Would definitely buy from here again!

This review is entirely for Markus! 10/10 all around & definitely recommend! Great customer service, heard all our requests and didn't push us to buy something we didn't want or force other items on us. (Unlike his coworker who was bilingual - don't know his name nor interested as he was to much of a pushover) Markus is very nice and humble! I definitely will return and request him to help me at all times. We did have one of his coworkers be a know it all and try to overshadow him but that flopped. Markus is great! We let him know we were uncomfortable with his coworker being a push over and trying to make us buy things he "thought" were "ok" for us. Thank you Markus for taking care of us 100% and allowing us to pick what we wanted and styles we envisioned. Keep up the good work! We will definitely be returning for a dinning table and more home furniture. read more

Ashley Store - Furniture Stores Near Me - Bakersfield, California

I was there last Saturday looking for a sectional sofa with a recliner , I will be back this week on Friday or Saturday to close the deal, but I just wanna said the salesman, I believe, his name was ISRAEL He was very informative and helpful. I definitely look for him to seal the deal this weekend. read more

Just bought couches from Eshan and it was the fastest easiest thing ever. I've never been able to get furniture that fast and smooth. People usually make you look at furniture forever. But my husband and I knew exactly what we wanted when we entered and Eshan was able to get us out of there quickly which was awesome because our 1 year old was with us and was so ready to leave. The price was reasonable as well; cheaper than I had anticipated, which was a bonus of course. We'll see how delivery goes! read more

I had by far the best service I have ever received at a furniture store. My service woman Oralia was extremely patient, she made suggestions that were cost effective and exactly what I asked for. She was not excessively pushy and annoying but listened to my needs and respected my budget. please stop by and ask for Oralia, you will it be disappointed. Roldine Banatte read more

Marcus and Joshua in the mattress center were super helpful. They wanted to make sure we got everything we wanted in a bed.

My husband,k I purchased a loveseat and couch recliner set. I had Ashley's out twice after probably talking to the store and the manager numerous times about the leather on my recliner, making so much noise that when you tried to put it down or set it up you couldn't even hear the TV. It's only one of the recliners that is doing this the other work perfectly fine we've only owned this a year. They sent a man out twice. First time he came out. He told me to grab my downy dryer sheets and rub both sides of my chair in and out in it would fix the problem. Well that worked for about two days. Came back again and told me to buy some product on Amazon , a leather cream and just rub it on and not to be so particular he told me. It is very annoying the amount of noise this recliner is making and after you pay so much money for this it should not be doing this nor should I have to every two or three days rub it down with conditioner in order to be able to Deal with the noise it's making. We are very annoyed with this problem. Now we are into our extended warranty and they have sent a man out and he put some different cream on this. Hopefully it's going to work. If not, not sure what we're going to do we would like to go buy some more stuff from Ashley's but there is no way I'm going to buy anything from the store, after dealing with this problem, we have bought many things from Ashley's and never ever experienced anything like this. You pay good money for something and what you get this is not right and they will not fix it. Very disappointed Rick and Jeannie Benton . read more

Marvin help me out. I hate to followed around the store and he didn't do that. I was going back and forth between different couches...he let me and came and looked for me every once a while. He was helpful and great to work with. The couches I needed up getting. I have the same ones in a brown color which I have had for 16 years so it was time. read more

Ashley Store - Furniture Stores Near Me - Bakersfield, California

Peter is the reason for my review and 5 stars. He has been amazing, extremely customer oriented. It's very hard to come across people like this. He is definitely a gem to Ashley furniture. If it weren't for him, my experience would have been completely different. The department that answers the phones is a whole other story. I had a terrible experience with that department. They tell you one thing and then tell you something else later and not friendly at all. They also tried to cancel my delivery because 3 days before my expected delivery I didn't answer my phone (I was at work in the middle of seeing patients). They left a voicemail saying they are changing the delivery date due to me not confirming. This was the ONLY time they contacted me. And I called them less than 1 hour later when I had some minutes to spare. I can't believe they don't give you more than one chance to confirm. It's terrible practice! Nevertheless, Peter has been extraordinary! read more

Frank G. Was very helpful and knowledgeable. He assisted us with purchasing sofas, dining set, and bar stools. He was generous enough to educate us on the warranty for the furniture. We were able to get out bar stools on discount. Cruz also was very helpful. Definitely my first choice when buying furniture and will be coming again! read more

Good pricing and very flexible financing and delivery. Thank you Eshan for your help and for giving me several options during a trying time. Thank you. read more

We are closing escrow soon and I wanted to have all my furniture picked out and ready to go.. ISRAEL was amazing! He helped me out so much even suggesting certain fabrics that where better for us and styles.. He was very good to us thank you sir read more

I purchased a dining room set from Ashley furniture, the furniture store advised that they would be delivering the purchased item on a prearranged date. I took the day off from work to accept the purchased furniture. The delivery personnel arrived and I could see through my window that the delivery personnel were rushing to unload the furniture. As they brought it the items, they were in such a rush that they dropped and damaged the table. I realize that accidents happen. I contacted the furniture store and they were totally unprofessional. The delivery personnel left in such a hurry that they didn't even cleanup the mess they caused. I will never purchase furniture from this store again. read more

Great customer service! Welcoming and helpful! Easy process from start to finish! Had all of our questions answered and we loved that the delivery would be fast! read more

I don't recommend their extended warranty. I purchased my sectional back in September 2017 and was told if I purchased a warranty and it wasn't used in the 5 years I would get a gift card for the value. Well, 5 years later the store denies offering that and Ashley headquarters says it's not a corporate problem but the store itself. The warranty also has so many exclusions it isn't worth it anyway. read more

Maria G is AWESOME! Excellent service and very kind! She knows her stuff and NOT pushy AT ALL. She made us feel at home, we will most definitely be coming back to purchase again! 10/10 Experience! read more

Thank you Daniel and Helen, you were amazing. My purchasing experience was more than I had expected. I appreciate all your kindness and your loyalty. You've provided great service the prices work wonderful thank you so much for the kindness for your help and and service you went above and beyond for me and I really truly appreciate that five star service!!!!! read more

Worst customer service ever!!. If I could give Zero stars, I would! 1. Ordered two night stands to be delivered to my daughter's new home on March 20, 2021. Upon ordering, I informed sales rep. that she misspelled street name and she said she would correct it in the computer (she didn't). 2. 4/2/2021 - Received notice items to be direct shipped 4/2/21. 3. Night stands never arrived though store said they had been delivered. Went to store three more times and each time was told (1) that we would have to contact the shipping company since their records showed the night stands were delivered (albeit to the wrong address); (2) We would have to contact their corporate office for a refund and, finally (3) They would process the refund at the local store and we would receive the refund within 7 days (we didn't.). Mind you, this Ashley store is 100 miles from our house and we only went there because it was close to my daughter's house where the night stands were to be delivered as a housewarming gift . Finally, after sending a registered letter to the store with copies to their corporate headquarters that we were going to take them to Small Claims Court, we received a call from the store manager that a refund would be processed within 3-5 days (it was.). This is the worst customer service experience I have ever had. The customer service personnel are incompetent, the communication is horrible and management doesn't have a clue! read more

We are moving to a new home and purchased all new furniture. We did this a month in advance to give everyone plenty of time. All items were in stock and we were promised a delivery date that continued to get pushed forward by Ashley. Today was the day everything was supposed to arrive and we didn't get any phone call to set up the delivery window. This concerned us so we reached out to them and sure enough now everything is on backorder for another month. This is completely unacceptable! Now during the holidays (with two small children), we will have no bed to sleep on or even table to eat on. The manager is absolutely useless. All they can say is they will keep checking with the warehouse. I have never seen such incompetence. I will be filing a complaint with the Better Business Bureau as well. read more

Maria A. Was beyond helpful in helping me select bedroom furniture for my 2 daughters. Love Ashely home furniture.

Oralia Cervantes helped me and she was amazing. The service was quick and she explained everything thoroughly. I am 100% happy with my purchases and Oralia's recommendations. She's the best. Thank you for another successful purchase Ashley Furniture! read more

Tomeka was so good to us! She was very helpful and seemed like she really cared for us! She went above and beyond for and helped us get the best deal. We never felt pressured and ver thorough with our options, basically she was super nice and genuine. I would definitely recommend her, she was 5 star service! So happy we went in today! read more

My wife and I were in the market for a new bedroom set and visited a few popular furniture stores in town. Ashley won our business with ease. It started with a warm welcome and non pushy approach from sales consultant, Joshua Foote. Joshua went over various products and pricing. He addressed concerns and went over pricing and finance options. We then met his manager Daniel, who was just as amazing. I got the best deal out of all competitors. These two men went above and beyond. It's also worth to mention that as we walked around the showroom floor everyone was professional and courteous. Best furniture store in town! read more

We just purchased a new home and were looking for new furniture to furnish. Paul was really helpful and patient. He helped us along the way, explained different price points, & the deals. If he didn't tell us I never would have imagined that it was his first week in the sales floor. Very pleased with our service and the the items we purchased. Cannot wait to see them in our home. read more

Ashley's is awesome, I love the fact that they have more than one option in financing. Maria G. was very helpful and welcoming. They have amazing deals going on, really worth what I'm getting. Christina with financing made the remainder of the financing application very smooth and simple. Definitely coming back for my future furniture needs. read more