Went in pretty late, not hoping for much, but Chris is a very very knowledgeable genuine sales man…read more We went in there expecting to deal with a very car salesman type, but we were very wrong. Chris asked a lot of questions and successfully helped us find the best mattress for us, he was very helpful and kind. That type of genuine customer care seems very hard to come by now days, which is very upsetting and discouraging. We very much recommend you stop by for your mattress needs. As I type this we are waiting for our mattress to be delivered so I can't comment on the quality of mattress. We will have to wait and see.

Great experience. Chris was our salesman and very informative and found us a fit good for us, for a…read moremattress. Delivery men were very nice as well. We were missing one thing and Chris the manager offered to bring it to us after work, so as not to inconvenience us. How nice is that? The delivery men offered to go get it even though we were their last stop. Great customer service all around !

Got exactly what we wanted and delivered to our home. Our king bed is great!! A pleasure doing…read morebusiness with a local family owned business

I just seen someone trashing these guys on Yelp (surprised face!) and thought I would throw in my 2…read morecents of defense. We have had one of their mattresses for 2 years now and it is easily the best mattress my wife and I have ever laid on. We tried all kinds of expensive mattresses and we will absolutely recommend this place to anyone.

Jobe was an excellent sales rep. When we walked in the door he greeted us and apologized because…read morethere would be a bit of a wait as he was already with a customer. That was no problem for us as we wanted to look around unrushed. When he was available, he approached us and asked pertinent questions about what we were looking for..and answered our questions in a friendly but professional manner. We purchased a bed and made arrangements to have it delivered today... Just a week after we purchased the bed. Eric and Oswaldo were the delivery team; were very efficient and informative and professional, punctual. They carried three mattresses up a a staircase... And made them look like lincoln logs. We are grateful to Urners, as we have been in the past when making purchases. You will not be disappointed with any Urners location.

I would have given no stars but it was not an option. PLEASE…read moreDO NOT BUY from them. They do not care about customer service, much less the consumer. They sold me a washer that does not work and won't make it right. They want me to pay a 25% restocking fee on almost $1K washer.

Ashlee is amazing! I ordered mattress and box spring foundation online (big mistake don't do this)…read moreand the online sleep expert made mistake on foundation exchange. Even though not from her store Ashlee straightened the whole thing out and made it right. Go in to store on Ming and purchase from Ashlee's team.

We purchased a mattress about 2 months ago and the service was great. We went back to exchange that…read moremattress and Ashlee was exceptional in her assistance and attitude. Would recommend her and the delivery team to anyone.

Had a really good experience here purchasing a new queen size bed. I try my best to show support to…read morelocal businesses and this one got my attention on yelp. I first called over the phone to see if they had a firm queen in stock which I could purchase and throw on back of truck and haul home. Cesar Juarez answered the phone, was very friendly, answered my questions and made me an appt to check them out. At the store I narrowed my choices down to two and I ended up purchasing a firm Kingdom brand queen bed. I got a good price, was treated very well and found what I was looking for. Very happy with my purchase.

Best prices in town! We checked about 3 stores before this one and was definitely surprised at the…read moreaffordable prices. We ended up buying everything that we needed for our house here! Thanks to Cesar for helping us through the process. I would highly recommend this place

I would have given no stars but it was not an option. PLEASE…read moreDO NOT BUY from them. They do not care about customer service, much less the consumer. They sold me a washer that does not work and won't make it right. They want me to pay a 25% restocking fee on almost $1K washer.

Splurged recently and bought an Aireloom mattress here few weeks ago and had a great experience…read morewith Josh the first day who made some suggestions due to health issues (at my request). He was very patient and kind while my sister and I took time to try things out and talk about options and opinions. No pushy, or annoying sales pitch or following us around which I sooo appreciated! Went back the next day to finally but it after trying a few other places, and Luis helped us finalize the sale and was just as equally kind and professional taking the time to answer all my questions. Really appreciated the positive experience and un-pushy natures of both. I'll definitely go back again for other furniture! Thank you so much. Absolutely love my mattress.

Two twin beds and mattresses had been delivered to my house and unfortunately there were ticks…read moreattached to the plastic. Upon confronting the store they denied anything and they don't help so be careful when you buy from the store you will end up with ticks

Was time to update my brother's sofa so we did some research on reviews and Affordable Furniture…read morepopped up. We had a bunch of questions over the phone about a certain sectional sofa they had in stock. The gentleman that assisted was very friendly, answered all our questions of what they had in stock and listed prices. We ended up purchasing a really good quality sectional couch at a really good price. The quality of furniture at this location is actually really good. Don't let the location fool you. Yeah it is in the hood, but you won't find prices for the quality or furniture they offer.

First time here. What a great experience! Now mattresses are expensive, i just didnt know they were…read morethat expensive. Me and my older daughter went in this past Monday and our salesman was fantastic. He was helpful and patient and kind. He asked my daughter a bunch of questions and showed her a few beds. She picked a tempur pedic mattress and because of Labor day specials she got this mattress on sale, $300 to use towards whatever she wanted right then and there too and a free pillow. Plus through their financing, my daughter got zero interests for like 72 months with a monthly payment of 80 something bucks a month. It was a great experience for my daughter and she'll get her bed delivered this Saturday!

My mother and I decided to come in and mainly look around and compare many mattress stores since I…read morehave been needing a new bed. Chase came to help us aka the only person in the store. Very nice guy, he asked very specific questions to show me mattresses that would best suit me. I been having a very firm bed for years and I hate it more than anything in the world, so he showed me their soft mattresses. When I tell you, it felt like laying on a cloud. I didn't even know it could be that intense of a difference. I fell in love. Chase was so patient with me since I tend to be very picky and cautious with a big purchase. He was very nice and had offers for me and one thing led to another I purchased a mattress with a frame and all. He handled everything for me, and shipping it to me took two days. I highly recommend everyone to check this place out now.

I've purchased two mattresses from Robert and recommend his products and service to anyone looking…read morefor quality beds for an inexpensive price. Robert is very upfront, professional and accommodating when deciding on what mattress works best for you. You will choose your selection privately, by appointment only at his indoor wear house. It's easy to make your selection as he has all his merchandise lined up from least expensive to more higher end selections, and will explain the differences in quality as you explore your options. This business is a one man operation which keeps the prices very low!! I am happy with the quality of my mattresses and I look forward to purchasing here again in the future!

Robert deserves 0 star for customer service…read more We recently bought 2 mattresses from Robert at Box Drop. He clearly told us that the basic mattresses come with 30 day warranty in which we were ok with. Within 4 days, both mattresses sink. 4 DAYS. We brought up the issue to him and he refused to take responsibility. He said that he cannot take them back as he operates a clearance center. We then asked him then why do they have 30 day warranty. He said 30 day warranty does not cover foam. It only covers springs and stitching. He never informed us what is covered. If you plan on buying from him, pay by credit card so that you can charge back with the bank in case he runs again. See photos for our conversations and you can make your own decision.