Jobe was an excellent sales rep. When we walked in the door he greeted us and apologized because there would be a bit of a wait as he was already with a customer. That was no problem for us as we wanted to look around unrushed. When he was available, he approached us and asked pertinent questions about what we were looking for..and answered our questions in a friendly but professional manner. We purchased a bed and made arrangements to have it delivered today... Just a week after we purchased the bed. Eric and Oswaldo were the delivery team; were very efficient and informative and professional, punctual. They carried three mattresses up a a staircase... And made them look like lincoln logs. We are grateful to Urners, as we have been in the past when making purchases. You will not be disappointed with any Urners location. read more

I would have given no stars but it was not an option. PLEASE DO NOT BUY from them. They do not care about customer service, much less the consumer. They sold me a washer that does not work and won't make it right. They want me to pay a 25% restocking fee on almost $1K washer. read more

I just tried to buy new sheets for my adjustable bed. Only one color was available at this store. I had to ask if other colors were available elsewhere, rather than having the sales woman to look. The selection was not much better, with only three colors instead of one. The saleswoman did not offer any help at all unless asked. I like to buy local, but, Amazon, here I come! read more

Ok let's start out with we went here in a pinch because another established furniture store here in town messed up by not having our mattress order in on time and we were stuck without a bed. They have always done us good when buying appliances and furniture so we thought why not give the mattress store a try? We arrived on a Friday around 1:00 and the place was empty the sales person had us lay on this bed thing that measures what kind of mattress we should look at according to our weight, position we sleep etc. so then we tell her that we'd purchased an I Comfort by Serta which they carried also, so we looked at those. I laid on all the I Comfort beds they had and I was pretty sure I found the one we had purchased from that other store. I like a soft bed. Our mattress at home we had a 3" topper on it. So we sign the deal. Free delivery, 120 day satisfaction guarantee or you can exchange, so you have to purchase a $99.00 protective cover or it voids that. Then you get two free pillows. And it was in stock but by the time we were done it was 2:15 and cut off for delivery was 2:00. Go figure. Ok well tomorrow was fine we were in a bind and hey it was in stock we lucked out!! They delivered it the next day first thing, but one of the box springs was dented. And no they didn't have another one in stock. So they delivered another fill in odd box spring. So We had talked about getting the adjustable base anyway so I asked if she ordered that instead of getting the other half how much more would it be? She quoted me $800.00 hmm ok. Well hubby wasn't sold yet, so I said just get the other half of the box spring. Ok now the bed is set up. Oh my gosh this is like a styrofoam cube. I mean a firm firm mattress. My husband likes firm mattresses but he even said it was firm!! So I thought ok maybe it needs to be slept on. Well the next morning I felt like I slept on the ground. Then the next day I almost couldn't get out of bed. I'm not a whiner but REALLY. So I called and said I don't think we got the right bed and she said that at first they're a little firm and if I take my shoes off and walk all over it to help break it down it might soften it up. So I did. Nope!! Hard as a rock! I really didn't want to go through the hassle of exchanging this mattress because as I said HASSLE. We were headed out of town for the holidays and it was going to be just that. But I could not fathom sleeping on that mattress, and it was expensive I wanted a good night sleep, so did my husband. So as we swung back through town for Thanksgiving and we went by the store to do the exchange and for a bed that was way softer (I hope) and cost more! And then I asked about the adjustable box spring again and now it was $3,200.00!!!! WHAT? Forget it! Then there was a $70.00 redelivery fee that's when my husband got up and walked out! They obviously gave us the wrong mattress in the first place. I would of never bought a firm mattress because of my medical problems, now a delivery fee? And we were spending more money!! So we left. Two blocks down the road the manager called and said he'd waive the delivery fee if we'd come back and finish the paperwork he wanted us to be comfortable on our new bed. Why didn't you do that while we were there? This wasn't a cheap bed. Thousands of dollars. We were told it would be in in a week and nope it wasn't even though the manager Thomas has kept in constant contact with me and has tried to make this situation as good as can be expected. But of course our mattress didn't get shipped when it was supposed to, something to the about the manufacturer being out of the materials. But Thomas has kept me updated constantly and has gone out of his way to make us happy. We had done a lot of business with Urners before when we bought our new house. Now I don't think we will ever darken their doors again. Sad. read more

Urner's Mattress - Inside - Mattresses Near Me - Bakersfield, California

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My parents have been loyal Urner's customers for over 30 years. They purchased a $2,000 mattress in May of this year and had issues from the beginning. 120 day satisfaction guarantee is not accurate at all! Urner's wouldn't take care of the defective mattress within that time frame as it's "only" permanently sagging 1/2 an inch where they each sleep. They were told the mattress must be sagging an inch before they'll do anything about it. Horrible customer service, wouldn't recommend ever purchasing a mattress from them as they do not stand behind their product. read more

We worked with Rod the store manager. We spent about 2 hours trying out beds while he checked in with us, yet gave us plenty of space. He's incredibly knowledgeable about beds and sleep quality. My husband and I went in just expecting to buy a mattress and box spring, but came out with a mattress and power base. We felt incredibly taken care of, not pressured, and given all the information needed to make the best choice for us. I'd highly highly recommend going to Urner's to purchase your next bed! read more

Bo was very knowledgeable and friendly. He has 31 years experience for your sleep needs so I would not hesitate to go back and talk to him! We went in to make a small purchase but ended up looking at the latest technology. Mattresses are ever-changing and progressing these days. Good sleep is so important! They have a machine in there that takes 20 seconds where you lay on it and depending on your pressure points and the way you sleep, you would be a 1, 2 or 3 as far as soft-firm mattress needs. Kinda cool. The store is way bigger than it looks from the outside and was neat and clean. Cheap, no but your mattress should be changed every 8 years. I was told they have a 100 day in home trial to ensure you are happy with your purchase. read more

We recently bought new mattress and base from Urners Z's Please sleep center. Overall, very happy with the mattress, but I'm knocking two stars because of the installation fiasco. First of all, Thomas at Urners is great. He sold us the mattress and was very patient with us as we laid on mattress after mattress. He took really good care of us and for Thomas, Urners gets five stars. However, fast forward a week or so later when delivery happened. No real issues with them taking the old mattress and setting up the new bed. Until they were ready to go and I asked about our adjustable bases being synced. The guy acted surprised that I would want such a thing, but told me it was easy and I could do it myself. Umm, not so much. So I rip off the mattress and go to town on trying to get these things synced, but it isn't easy at all. On top of it, I noticed one of the new legs on the frame was bent. Insert steam coming out of my ears. It's about this time that I gander to the dresser and see that they had left their power drill behind. I call Urners to tell them to come back and get it assuming that it would be instant. But it really was two hours later and close to 7.30 pm. To the delivery guys credit, when I asked him to stay and sync it and as well as fix the leg on the base he spent 30 minutes and got it squared away. The biggest reason why I am knocking two stars is the fact that Urners allows a culture where employees think it is acceptable to be deceitful to clients by not disclosing a broken part to customers. In addition not following through on sales orders to sync the bases. On a multiple thousand dollar purchase, customers should expect a little more I think. On top of it, when the delivery manager called the next day, there was little to no concern about the shoddy installation. Just shows you where the priorities lie. read more

Excellent prices and excellent customer service. Also, the delivery men came right on time.

My husband and I went to Urners to buy a refrigerator. We have bought several appliances from Urners because they are a home town business since 1919. They sold us a Whirlpool refrigerator. The ice maker did not work from the first day we bought it. Today 10 days later a repair man came from Appliance Repair, who stated this is a common problem with this refrigerator. I have two complaints, one against Urners for selling a defective refrigerator and Appliance Repair for knowing what the problem was but made us wait 4 days to send a repair man when they knew the problem They just wanted a payday from Whirlpool. So I can get the same horrible appliances from Lowes or Home Depot for a discounted price and get the same horrible service at a discounted price. Guess where I'm going next time I need an appliance. Certainly not Urners... read more

About 4 years ago, I purchased an adjustable King Bed. First of all it was wonderful bed. It has enhanced my sleep experience, not to mention television watching experience wonderfully. I was, however disappointed when only 3 1/2 years into the experience a pretty significant dip appeared in my mattress. Urners to the rescue! I called Urners to inquire as the the expense of buying a replacement. Thomas, the manager, informed me that I have a pretty excellent warranty. Long story short, he took care of everything and I purchased an upgrade for just a delivery charge. Thanks Urners, Thanks Thomas, I can't wait for my replacement mattress. Their stuff isn't cheap, but good stuff seldom is. Good stuff, fair prices and honest staff!!!! I'll be back! read more

We want to say thank you to Rodney for the great service and for being patient with us as we tried out multiple beds on their showroom. We purchased an Aireloom mattress with adjustable base with massage and love it. It is like sleeping on a cloud! Thanks again to Rodney and the Zzz's team. read more

I've purchased a number of items from Urner's over the years. You just cannot best their level of service and integrity. Most recently we had our refrigerator fail right in the middle of this Covid-19 shutdown. I made a call to Urner's and reached Jennifer who sent me a number of options via email to review. There was no pressure on the sale, she was just concerned about making sure we were happy. Jennifer has great advice and helped us find the matching model and handles to the rest of our Kitchen appliances. We asked for full service delivery and for the bad refrigerator to be hauled off. Jennifer scheduled the delivery and made sure everything we asked about hauling off the old unit was noted -- Jennifer also expedited the order and delivery for us. Two gentleman delivered our new fridge and they were extremely courteous and very careful not to damage our floors or cabinetry while removing the old and the installing the new. They connected the water lines, used a special floor protector mat when sliding it into place, and installed the water filter, removed all packing materials, and then gave us a quick run down on how to change the filter and adjust the settings on the fridge. You just don't find customer service like this anymore. From the initial call to the delivery this was a first class experience and they're service is consistently this good! We had great experiences with our other appliances Urner's has installed for us over the years. Highly recommend Urner's! read more

Urner's Mattress - Mattresses Near Me - Bakersfield, California

Christi was Awesome!! She knows her store & her products, found what I was looking for thanks to her. Will refer to my friends & family. 5 Stars read more

Thomas is a great salesman, he helped my girlfriend and I buy a great PP mattress with doable monthly payments. Very wise man on what comfortable should be. read more

Wow!! just bought a sweet mattress from Urner's Z's Please what a wonderful experience for my wife and I. Our last mattress experience was a nightmare when we purchased from Slagle's mattress showroom. Unlike Slagle's, the bed combination we purchased from Urner's was exactly as promised. Great staff, and great experience unlike Slagle's. So nice to see that one local mattress company stands behind their products with unprecedented service and representation of the best of the best. Wife and I highly recommend Urner's for not only your next bedroom needs but also furniture and appliances as well. read more

Best purchase ever!! Thomas helped us pick out the best mattress for us and we have no regrets . He was very helpful, patient, informative, and polite in helping us finding the perfect mattress for our needs. After shopping around we came here and received the best service and we were also able to purchase accessories for our new bed (sheets,pillows, mattress cover) which made it so much easier for us to receive it all together and have such a great quality at a great price! Thank you Thomas! We look forward to returning for future purchase's here. Derek perez & family. read more

Wow great great customer service , the salesman was so patient. I'm impressed with the quality of mattresses and overall prices .

I'm so glad that my mother recommended this mattress store. It's a spacious and clean store with a great selection of mattresses. My hubby needed a firm mattress so we tested a variety of firm levels. Our helper, Thomas, was very friendly and knowledgable. He showed us mattresses within our price range as well as luxury ones that I swooned over. In addition, the store has a kid's and toddler area which came in handy since we were shopping with my 18 month old daughter. She loved the area and even received a cute plush with the purchase of our mattress. Delivery: We live in an upstairs apartment and the delivery men were very quick and friendly. Overall, we had a wonderful and stress-free experience! read more

Went by Z's Please on Brimhall today to look at Tempur Pedic mattresses and both Thomas and Shaun were incredibly helpful and knowledgeable. On top of an amazing selection of mattresses from several different brands, they had a nice selection of pillows, and sheets to choose from too. They will make total sense of choosing your next mattress and will help you with the right add-ons, like sheets, pillows, and mattress protectors. Glad I went here! read more

Another great shopping experience with Thomas at Urner's Z's Please Sleep Center. I had met Thomas previously and recommended him and Urner's Z's Please to my sister who had just started shopping for a new mattress. First of all, the atmosphere at Z's Please is so peaceful and relaxing, beautiful nature sounds are playing in the background and the store smells so good! Thomas definitely knows about mattresses and comfort feels and helped to find the perfect mattress for my sis without any hustle, hassle or pressure. He is thoughtful, knowledgeable and dedicated to finding you the best mattress feel to fit your budget. My sister ended up selecting an awesome mattress and Thomas took care of the rest - so easy and we didn't have to spend all day shopping. Thanks Thomas for a wonderful experience! read more

Thank you Thomas for helping us find the perfect mattress for our daughter. You gave us the right bed for the right price. We will be back for future purchases! read more

Walked in the last 30 minutes before they closed on Thanksgiving eve. Thomas was very polite, knowledgeable, and welcoming. We got a great deal on a king size mattress. The service and atmosphere here was excellent! read more

They lie about delivery dates -- told 2 1/2 weeks which turned into 6 weeks and the lady was rude and too busy to tell us herself. We had to call and she told the operator to tell us we could cancel the order if we didn't like it. I wish I could prevent her from getting a commission. Why was a mattress salesperson working appliances if she didn't know what she was talking about?? read more

I've been here a few times to buy a few mattresses and a bed for my mother. My mother was having health issues at the time and Mr. Rodriguez set me up with an adjustable bed with remote that made her recovery so much better. Also, the employees are friendly as well as knowledgable about their product. I dont usually write reviews but felt compelled being that i had such great service and great quality beds and mattresses. P.s. The remote controled bed still works like new.... Thanks a bunch. I will be telling all my friends n family and look forward to being a loyal customer. read more

We went to several places in town and researched online and got a great deal and great service at Urners. Rodney's service was excellent, he made sure that the bed we picked was the best fit for us and there was never any pressure to buy, although we did. read more

We came in about 3 weeks ago to look at mattress. We ran into a gentleman named Thomas. He was extremely helpful in answering all of our question about firmness, support, and phase change material. He went above and beyond as to make sure all the questions he answered were right. He invited us to the U sleep machine, in my opinion really helped us decide what type if mattress we wanted. At no time was he pushy about trying to get the sale he was just making sure our questions were answered. It wasnt until i started talking about price did he start talking! We came back on the 6th of August and it was exactly the price he quoted!! I give this place 5/5 because it was a great atmosphere to shop with out a pushy salesperson asking about deal that we would "miss out" on. Ask for Thomas, but if not, im pretty sure the whole team is like him! read more

Highly recommend Urner's. We just bought a Tempurpedic Adjustable bed and mattress set from Thomas Rodriguez. He was great to work with--extremely knowledgeable and professional. read more

Thomas Rodriquez was so helpful and knowledgeable. He really explained each type of mattress and helped us to make a decision on a what mattress would be good for us. We were able to have a mattress delivered the same day! We appreciate the quick service! Also, Thomas thank you so much for the soda for my sons low blood sugar. We really appreciate everything you did! read more

Love our mattress, the customer service was good, and facility was nice. However, we DID NOT know that we signed up for a credit card, which makes us feel like we were deceived. The salesperson made it seem like it was a loan, hence the words "we offer financing". Then we paid a $10 delivery for our mattress and box spring the first time. They said, "you can exchange your box spring free just pay the delivery fee again." So we exchanged our box spring for a different size and expected to pay $10, but instead had to pay a $100+ delivery fee. We love our mattress, but feel extremely miss led by information given to us. Most likely, we will NOT shop there again. As we left the store we felt reassured of our purchase because we read the Bible verse above the door, now we feel as though those principles were not being used in honesty. read more

Rodney was EXTREMELY helpful! We spent just over 3 hours (went by fast for us) in the store looking for the perfect bed, and felt like he gave us time when we needed it and was there when we had questions. Full of good information and recommendations - NEVER pushy. It was exactly what I told my wife I was going to need when we were walking in. So glad he was there to get us through it! Thank you so much! read more

Today I decided to look at mattresses for my back. I had a great experience here and felt Shaun gave me a lot of great information. He took the time to help me find exactly what I was looking for. read more

We were very pleased with the service we got from Thomas. By listening and understanding our sleep needs, he was able to help us find the perfect bed. read more

Thomas, the manager, is top notch with his customer service skills. He is very friendly and extremely knowledgeable about all of the different brands and styles. I would highly recommend purchasing a mattress from him. read more

Customer service by Thomas Rodriguez was top-notch! We walked in looking for a bed and walked out with a new mattress and bedroom set. No-pressure. 0% financing for three years. Amazing! Highly recommended. read more

Thomas at Urner's Z Please was incredibly helpful and knowledgeable without being pushy or intrusive. He helped me make an informed decision, and I'm super excited about my new bed! Thanks, Thomas! read more

I was so impressed with the salespeople here. Thomas helped us choose a mattress that fit our budget and even helped us find an open box deal. However, when it came time for our scheduled delivery, the mattress was nowhere to be found so we got a few calls asking us to take another mattress in it's place. We were even told it may cost more to take the other mattress. Having already paid for the mattress, I was livid. They ended up calling the same day and said they found it. The delivery guys were amazing-going above and beyond during the delivery and working quickly. They were done in 20 minutes. Fast forward a few weeks and neither of us really like the mattress. It's too hard for both of us. However, since we took the open box deal, we can't return it. Live and learn. read more

We shopped for a new mattress and found a good deal and great customer service. Thomas worked within our budget and didn't pressure us at all. Thank you! read more

Very disappointed with the customer service/management. I purchased a King size mattress with box spring to replace the queen size mattress I previously owned. Thomas was very helpful in helping me select the proper mattress and also convinced me to purchase the 90 day in home guarantee. The problem arose when I received my mattress and box spring prior to the arrival of my new king bed frame. When my bed frame arrived and after I assembled it the box spring and mattress sat too high on the frame and coved half of the head board. I promptly called Urners, left a message and didn't get a call back. I waited a couple days and called again, left a message and didn't receive a call back until the following day. I told the sales associate that I would like to exchange my standard box spring for the low profile box spring, which cost the same price. They told me that I couldn't do that, I then reminded them that I purchased the 90 day guarantee and the response that I received was, "the box spring isn't covered in the guarantee" and they offered to sell me the low profile box spring. I told them I had no interest in purchasing a new box spring that I just wanted to exchange the one I had (which had never been slept on and still has all the tags attached) for the low profile one, which again was the same price and within the first 30 days of my supposedly "90 day guarantee". Thomas told me he would speak to his supervisor and I haven't heard from him since, which was about 2 weeks ago. read more

Urner's Mattress - King bed with standard box spring. - Mattresses Near Me - Bakersfield, California

The prices are what you would expect from a locally owned business; but I feel much better giving them my money than a big box corporation. Thomas R. is patient, kind, knowledgeable - everything you would want in a sales representative. This is the first and only place I will go the next time I need a new mattress. read more