Great service and furniture! We bought our new couches, bedroom furniture, and both kids bedroom furniture there just recently. They helped bring down the price and furniture came in when promised, actually it came in earlier. They don't harrass you like Mor so I will continue to buy from here! P.S. Ask for Elsa read more

I am writing a review for this store based on what I saw last time I was there. The store manager was more than accomodating to my needs. He introduced to me all the possibilities to fit my budget. At the end of the day, I was happy with what I was offered. 4 stars is a must !!!!! read more

AWFUL SERVICE I call and I was on hold for over an hour and then hung up on me! So I called back and guess what? They answered and before I could say anything put me on hold again. Also the woman that picked up the first was so rude to me and had an attitude. I will not be shopping at this Ashley's EVER AGAIN. HORRIBLE SERVICE AND INSULTED MY ACCENT. read more

We bought almost everything for my house when moved out here around 8 months ago. Price was good consider we shopped quiet bit with their competitions around them. Everything was smooth through out ordering and delivering accept couple items were back order. But I was informed at the time of purchase. They made effort making the second delivery for those back order items. This is good customer service but I didn't care, it was a good sale for them. Until our dining table's leg had a crack couple weeks ago. I called in to get help. Again replacement leg was UPS to us yesterday. Now that is impressive customer service. I highly recommend this place. Will shop again! read more

The store itself is nice. Lots of nice stuff to look at. The prices can be a little steep but, if you get a good salesman then hopefully you can get a good deal. I went in on once occasion and inquired about a bedroom set. Everything was fine up until they started discussing the final price. Things just didn't add up, especially with their whole shipping and set up fees. We honestly felt like we were being duped so I said no thanks and left. Came back a few weeks later and came across a nice salesman. His name was David. He's the guy you want to talk to, he was a pretty chill no pressure type of guy. Told jokes and made us feel like we could actually ask questions. In the end he ended up getting me the same bedroom set I wanted for over $1000 off the other guys price. He's there to help, he did his job and at the end of the day we left with a new bedroom set. Props to David E. if you decide to buy furniture here make sure you talk to him. I give the store a 3.5 rating, because they have nice stuff but if you talk to the wrong people the outcome could be bad. I'd give David the full 5 stars. All in all a pretty decent experience the second time around. read more

Ashley furniture has never disappointed me. The front desk is very friendly and the sales people are very knowledgeable and honest. I am also very pleased with the selection they have that fits almost any style. I would definitely recommend this store over any other furniture store out there! read more

This was a lackluster experience that snowballed into a bad one. The service was nothing special on the day of our purchase and we didn't feel great about having to wait a few weeks for our items. The pricing was quite competitive but the delivery time made it silly. We could have drove an hour and gotten our furniture sooner from elsewhere. The worst part of all was that we were told 2 weeks for delivery then it became 3 weeks. After waiting 2 weeks for our second order of items, no one showed up on the delivery date!!! We called in and we were advised it was being pushed back until February; 6 weeks out rather than the initial 2 weeks!!! Ashley store didn't even call us to let us know, WE had to call to ask why we missed a day of work waiting for a shipment that was already pushed back until February. Horrible place. This lack of professionalism and follow through is why people pay more and drive farther for business. read more

Do NOT buy from Ashley! Take your hard earned money and go elsewhere. Purchased a " leather" blend sofa and love seat with a 5 year warranty. The "leather" started peeling and cracking after 2 years. Well turns out the warranty they sold me only covers cracking and peeling of 100% leather. We were told our couch is covered for everything leather is covered for. LIARS! Their solution. A refund on the warranty! read more

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Jaime and Maria were both very helpful made the process quick and easy would definitely continue doing business

Not much to say here, this company lies, repeatedly. Shame on us, we have been subjected to those lies twice. The most recent? ... today. Promised delivery of two couches on 01/12/2018, Called us at 5:00 pm to tell us we wouldn't receive delivery until 01/16/2018. Well, after an hour of being pushed back and forth between this person and that person, my wife managed to get Saturday delivery. That remains to be seen as this was deja vu from a few years ago with this shady company. So much more to say, but I will wait to see if they lie to us again on Saturday. read more

Don't go here!!! It is way over price it takes 4 to 6 weeks to get your product and the installers are rude and will scuff up your walls!!

Visited a few weeks ago (still waiting on our furniture) to buy a dining table and sofas. After spending a decent amount, returned a few days ago to find a matching coffee table and some other small items. After waiting nearly 30 minutes, I had the absolute WORST experience. One rep helped us only to be paged and never return.. We had three other sales people pass us and still didn't bother to help until we were finally walking out.. I was in such a huff I called and spoke to the manager John who gave me 30 percent off. When I returned to try and finally pick the pieces we needed another lady helped us and stated that "we get pulled in 4 different places at times... We are always busy... What is it you need..." She was extremely rude. I will NEVER return to Ashley's. My personal recommendation is use the store as a opportunity to see the furniture in person and order it elsewhere. You can get this furniture nearly anywhere... DO NOT bother with these people. Worst service ever! read more

I wanted to be the person to write a glowing review but my experience echos the experiences of the other reviewers. Great sales staff but horrible delivery service. I placed my order & handed over my $$ on 11/30/2014 with the promise that over 3 weeks was enough lead time to have my sofa, loveseat and tables delivered by Christmas Eve, guess what?? my guests will be sitting on pillows. This doesn't seem to bother anyone I talked with and I was told multiple times to read the fine print, the delivery date is an estimate or I could pick the items up myself from their warehouse in Visalia!! This solution is absurd! After the frustration of talking to the distribution center I called my local store. After talking with a nice sales gal, Brittany, the only solution seemed to be a discount. This isn't what I wanted and does not solve my problem. I would think a large company would hire more staff and rent additional trucks during the holiday season so these types of things don't happen. I'm very disappointed with my experience and would not recommend anyone purchase anything from this store. I understand problems arise but I think in a situation where my items are at the warehouse and I need them for Christmas eve, Ashley could have provided me with a real solution. Over 3 weeks is really too long to wait for furniture to be delivered and in order to retain customers Ashley needs to fix this hick up in their distribution. read more

As others have said, the service is terrible here. We ordered a dining room table and chairs from here and when it was ready to be picked up (we chose not to have it delivered), someone called my husband and did not leave a voicemail. He was at work so he asked me to call back for him. I called and Vanessa picked up. I told her we missed a call from this number and she was very rude. She said, "well I don't know who called you, are you expecting furniture in because it was probably that." So unprofessional. I gave her the account name and we figured out that our stuff was in and she abruptly hung up without giving me any further information. I called back to ask if the table and chairs were in boxes so I could prepare our truck properly and she just said "uh huh" and then hung up again. My 8 year old niece has better phone manners than this woman. So, I wait until my husband is off work, we load up the baby and drive to the Ashley store. They look at us like "why are you here?"...apparently the furniture is at some distribution center, not the store we bought it. Well Vanessa, that would have been a nice piece of information to include. When we told the people up front that no one told us anything about a distribution center, one woman laughed and said, "they always forget to tell customers where to pick up their furniture! Hahah"....so you're telling me this is an ongoing problem that the woman whose only job is to call customers and tell them their furniture is in cant remember or doesn't care enough to tell them where to pick it up? And this is funny to you why? I don't think it's funny that we arranged a time when my husband could get off work early and come here to get this table and it isn't here. Yeah, that's hilarious. Get your crap together Ashley. And try hiring some people who care about their jobs. read more

I've never felt more stalked in a store. Even when not directly helping us (after being asked numerous, numerous times to let us just look on our own) the salesman was always a short way from us and if we stopped for longer than a few seconds BAM! There he was. The furniture is way too expensive for the quality. read more

I've purchased items here over the years, and they've held up ok. We usually have some issue with delivery. Sometimes, the sales staff is helpful. Sometimes, they appear uninterested. I went in recently and provided the names of several items we had seen online and wanted to view in person. I had a list of four, the gentleman assisting us tried to find the first one, couldn't and essentially told us to go look around and see if we liked something they had there. No mention or recollection of the other items on the list I had just shown him 30 seconds ago. Obviously, he didn't want to sell me anything. I'm not impressed, and I won't be back. read more

Was here on President's day. On my way passing by this city and dropped by for a quick break. Picked up a coffee table. The sales person, Sam, was very helpful. Took his time. Anyways, I liked the table. Thought it was a good deal. They have quite a selection. read more

We bought a large sectional at Ashley. It was delivered within a few weeks, but without clips that connect it together. They said they'd be in in a few weeks. We waited patiently, living with a sofa that would slide apart every time you sit on it. The cushions would also fall off because it was sliding all over the place. Finally after a couple weeks a technician shows up and he doesn't even fix anything. He takes down some part numbers off our couch and says he'll order the parts. Fast forward two weeks and we receive a box on our doorstep from Ashley. Yes, finally we can install the clips ourselves and have a functioning living room! We open the box and there are foot pegs inside! Since this happened we've called several times to the store with no resolution and now they are saying the sectional isn't supposed to attach together! I feel like I'm dealing with a group of unprofessional 16 year olds, and we still have a product we paid a lot for that doesn't even function as a couch. read more

Ashley Store - Furniture Stores Near Me - Bakersfield, California

Worst experience ever in a furniture store. Service was horrible when I finally got serviced. Was going to buy a couch and love seat but they kept having computer problems and the sales person gave us wrong prices and was very slow. Went to Weatherbys instead and got what I wanted and was treated very well. read more

Ashley's is the best furniture store here in Bakersfield. The customer service and staff here is exceptional. The have an amazing variety of styles so you are sure to find something you will LOVE!! Kaylah was wonderful. She is so helpful and will answer any questions you may have, and she is not pushy. The staff here is extremely helpful and kind. We will be returning for any future purchases. read more

Gorgeous furniture? Sure... Quality? Very poor. When I purchased my home, I purchased my furniture here. Dining set, living and family room sets, and bedroom sets. While I didn't complain about the couches and the mattresses. I was very annoyed by the poor quality paint on my tables and end tables. Shortly after, I noticed how soft the paint was on the furniture. My 1st grader engraved his homework on the dining table while doing his homework. And my very expensive end tables? A sheet I had right under a vase I set on top engraved its pattern. Having purchased the insurance that they suckered me into buying was a piece of $&@&. Called Ashley's to send their fix it man and what do they show up with? A black spray paint to spray my table with! Could have kept my $200 I paid the insurance and purchased a $2 can of black spray at Wal-mart myself and did it myself. Great looking furniture, but very poor quality. Doesn't even deserve a one star, but my review will not process without one. read more

I am so disappointment in the service I have received from Ashley's Furniture. I originally purchased a dresser at the Las Vegas location off of MLK and they "transferred" the sale to this location since I live in Los Angeles. I have been trying to chase down someone to help me and get the items that I paid for delivered to me as promised, it is now a MONTH since my original purchase. The first person I spoke to told me they do not deliver to Los Angeles because it was too far.....then the manager JAIRO told me that wasn't true and that they will get it delivered to me and someone from that store will call me with an ETA within "a couple of hours" it's now been 4 days. Every time you call the phone number you're transferred to customer care call center and wait for 10 minutes just to be transferred to the store. I WILL NEVER purchase anything from Ashley's and will make it a point to ensure no one I know does either. read more

Purchased a sectional durablend couch from Ashley. Liked it so much we also bought a durablend recliner. Little did we know that both the couch and recliner would start to peel and the stitching would start coming apart. Now we have a couch and recliner with peeled off fake leather and holes all over the couch. Now the framing is also starting to poke out of the back of the couch, wont be long till there is a big hole there. Went to the store to talk to them and they told me they could refinish the couch and recliner but it would cost almost as much to buy a new one. If I knew there furniture was disposable I would have never purchased it. Stay far away from Ashley furniture!!! read more

Had a great experience today at this location! Jamie was the man! Super friendly and knowledgeable. Thank you Jamie for helping us with our decision! We love good service. read more

The store did not have exactly what I was looking for but in their defense, I had very specific furniture in mind. Elizabeth Smith, on the floor, was extremely helpful at directing me to stores in LA and online that may have what I need. I felt the customer service here was excellent. So, it is definitely worth stopping in. If they don't have it, they can help you find it. read more

Tim is a great salesman. He is kind & patient he helped me choose the perfect couch for my space. Thank you !

I purchased a bed set at this store back in November and I have to say that everyone here was extremely polite and I couldn't of gotten a better price anywhere else. The CSR Destiny helped me with completing this purchase and not only did I get a good price she sped up the delivery time for me. I highly recommend this store along with Elizabeth the Sales Rep and Destiny. Next time you come in make sure to ask for Those two . They are the best =) read more

The furniture I bought is great quality & the delivery was fast & smooth. Nothing damaged at all. I think you get what you pay for so if you're purchasing something fairly inexpensive, keep in mind that it may not hold up forever. My advice is splurge & go big if you can. read more

Just moved in to my new place ...purchased all my furniture here.. great fast service no problems!!

I went here to buy a new couch set..... Horrible and rude service.... I was so mad leaving this place.... We went to the furniture store by the valley plaza off of Wible, and they were wonderful.... read more

I recently purchased a rocker recliner from the clearance section which was broken and I had no idea. I went in a few days later and spoke to Isabel she helped me no questions asked. I really appreciate the help and great customer service from the front desk as well. Overall a great friendly staff. I definitely recommend this furniture store read more

I purchased a Queen size Mattress set. Very happy . We love it! No problems with delivery. They were prompt and the guys were very professional. Will definitely shop there again. read more

The bed set that we ordered was delivered two weeks earlier than expected. The delivery was on time, as scheduled, and the workers were professional and worked fast. The furniture did arrive with heavy dust on it. Overall, our experience with Ashley Furniture was favorable, and I would recommend the store. read more

Sales person great! Management avoided me when I called back for better delivery assistance due to drivers bringing in damage goods and didn't want to take it back. I had to wait additional week or two for the kitchen chair to be replaced due to the first kitchen set was rain damaged in the leaking truck. The first set of warehouse drivers were so unprofessional and rude and should have been fired. The second set of drivers were awesome. Finally, after several tries with customer service I did hear from them and they tried to make things better. I now know there are better furniture stores out there who wants my business. I don't ever want to waste my money there. read more

To be honest our initial visit was pleasant as Carlos and Isiah were both attentive to what we we were looking for in terms of our design and style we wanted to furnish our home with. The problems came after. When our furniture got delivered it was the wrong furniture and the delivery team had informed me that that is what they had on their receipt to deliver. Lesson learned make sure to check the numbers on the item you want compared to the item that they ordered it seems to be a problem for this company. So not only do we have to wait for a new bed to come to an a half weeks later actually for the bed we ordered but we had already gotten rid of our previous bed to make room for the new bed being. weNeedless to say for the inconvenience Carlos and Isaiah at being both amazing gave me $100 gift card for the inconvenience. After receiving our furniture I was pleased with that however it was poorly put together. That's neither here nor there and sometimes happens With furniture. This situation I would like to tell about today is when I went into use my hundred dollar gift card towards two bench seats And two office room chairs. The 50% off sale that they have been pushing ends today so naturally I went to purchase the furniture I wanted and at the checkout I went to use my hundred dollar gift card. In which was stated to me for the inconvenience I could use that towards the 50% off sale items if I purchased a certain amount.Apparently for the general manager that wasn't enough and he didn't want to except the card and stated it was his way and that is how things were done around here. Somehow this creature got the title general manager and it's not from running a good team or Sales as he stated as well that money did not matter to him when I suggested adding another item to compensate for using the gift card I was given a quick response of " this is my store and what I say goes" ie. This is the general manager who also informed me money is not the issue as well when I suggested adding another item. This guy needs an attitude adjustment and demotion. This company should be embarrassed he is representing them. I have had decent experience at other Ashley stores this is just in reference of the Stockdale store in a Bakersfield. Isaiah and Carlos are both very good it's just the leader that leads them that should be removed from working with the public. read more

Delivery men asked my wife to "check" the new furniture before they left and decided to take photos of my wife going up the stairs, luckily my doorbell camera caught it in video. Immediately went to the store on Rosedale where the store manager offered $200 off my furniture purchase for the issue. I requested a refund and ask that the furniture be immediately picked up. And he proceeded to offer 400 off. Still requesting my refund and items picked up he continued to offer more off. Finally after a few more direct words I made it clear money isn't what will fix it. I wanted the take photos deleted and the manager told me was they were no longer in town and there was nothing else he could do. 3 days later the furniture was picked up, 3 days of the constant run around of "we don't have an available truck to pick it up". Our experience with Ashley furniture was more than disappointing, we no longer trust any delivery person. read more

I purchased a living room set from Ashley's Furniture and I love it! The representative I talked to was very helpful. She made the process quick and easy for me. Also, I had a great delivery experience. Not only that, my livingroom set was delivered before the given date! I am very pleased. Thank you Elsa and Thanks Ashley's Furniture Store. read more

don't ever think you will speak with a person who is actually at the store.you will end up at a call center somewhere in the US.they have absolutely no knowledge and therefore after being on hold for 7 minutes it goes straight to voicemail.i cancelled my order and cancelled my credit card charges.its like a big secret if you want a sales manager.DONT GO read more

Ashley Furniture has some great deals and a huge selection! I know a couple years ago there was some issues but its good to know its under a new trustworthy management (Definitely an obvious improvement). The employees were very nice and helpful. I enjoyed the variety of furniture, they carry tons of styles for every personality and provided good customer service. :) Overall I had a good experience and was taken care of. No problems! read more

I really enjoyed my experience at Ashley Furniture. The store is well kept and displays their huge selection, almost overwhelming. After being to other furniture store in Bakersfield I was finally able to find the dining set I was looking for thanks to their variety of styles. The sales people weren't aggressive and very helpful when needed. The checkout girls were friendly and helpful also. Overall experience was an A. I recommend this furniture store and will shop here again. read more