Was looking for a recliner...found something within a few minutes of walking in the store. Although arrived to the store almost near closing, I never felt rushed... excellent customer service. Hopefully I am pleased with item purchased once delivered. One of the main reasons for making a purchase at this store was the reasonable delivery charge. Not really a big fan of the quality of Ashley furniture, but I will hope for the best. read more

Do not buy from here. We ordered 2 Nectar premier hybrids. The salesman said we could return them and about Nectar's warranty. Which btw are made by Ashley. We have had them a few days shy of a month. Trying to give them a try. They are very uncomfortable. It's hard to turn over in them cause you sink so far into them. Called today and No returns accepted. We are out $1900. and stuck with these two awful mattresses from a lie the salesman used. Do your homework before buying products and about the company. They both especially Ashley hide their low reviews. I thought Ashley was a good company, boy I was wrong. People have a lot to say about their service. Buyer beware!!! read more

We ordered our sectional Jan.31st.They told us delivery would be March 7th. Then they called and told us April7th. Then March 9th they called and said they were cancelling our delivery because they didn't have the funiture. This has been a COMPLETE nightmare. read more

Do not buy furniture from Ashley! They will gladly take your money till you have a problem then when you deal with customer service it's a joke. They do nothing to fix problems with there furniture they are a joke!! Save your money and buy your furniture somewhere else. I have been lied to canceled on and my furniture is still not fixed 2 months later. The most terrible company I've ever dealt with, they lost my business for sure! read more

Ashley Store - Furniture Stores Near Me - Canton, Ohio

Ordered and payed. Delivery tomorrow to be told it is under investigation for fraud. Who pays cash to have it delivered and says it is fraud. They sucked to deal with in CA, NV and now OH. Go to Canton and avoid. read more

Run from Ashley Furniture as fast as you can. Ordered a dining room set in September. Partial order came in in November, had incorrect components damaged components. Customer service said 1-3 wks. Now they say maybe March. Was advised I can't return and cancel tje order. Thankfully I paid with my Chase card and didn't finance thru them. I will be contacting my bank to have the charges reversed. I wouldn't by a pillow from this company and will be telling everyone I run into about them. I may even put a sign on my truck and park in the lot next to them warning customers of their BS. If I could give them a zero I would have. read more

I am so exasperated with the Ashley Furniture Service department! Ben, our salesman, was great. The furniture is wonderful. But we spent over $14,000 in that store and we paid $4000 for a bed that we cannot even use! We are in our 70s and we have to use a stepstool to get into our bed.We have been trying to get this remedied since July 2020. I was just told by Sydney, a manager, that there is nothing that they can do for us! We just have to eat the $4000 we gave them for a bed. I wish I knew where to go to get this fixed read more

Rip off! Advertising up to 50% off. Went in to buy and the claimed that the price they were offering included the discount. However, the price online was what they were offering and said that that price didn't get a discount. Classic scam, offer one thing then charge you full price. When I told them that that's a scam, the guy just shrugged his shoulders. I would not recommend shopping here, they will just take advantage of you. read more

We found a glass desk on the Ashley furniture website for $189, with free 2-day shipping. We had a $200 store credit from a previous purchase of furniture ($10,000+ of it) and figured I could use it for this purchase. Nope...good only "in store". OK...so we went to the closest store... We were greeted by a salesman, told him what we were looking for and even showed him the item online. He looked it up and told us it was $259 and could not honor the online price. I get it...the store has overhead. My girlfriend wanted to talk about it. After about 10 minutes, we went back up to the sales counter and was told by the attendant that our salesman was attending to a "pickup in the back". A female salesperson was summoned, shown the item on my phone, and was told we wanted to purchase it. She looked it up, credited the sale then told us it would be a $60 delivery charge. I asked if I could just pick it up at the store and she told me they don't have store pickups. I was just told my previous salesman was on a "pickup" and the attendant then told me I could pick it up in store. Oh...I was expecting a canned response but NOT an outright LIE! I was then told it would be 3-4 weeks. With a perplexed look, I asked why it would take so long. She replied that the desk "comes from the manufacturer" and "they are custom built" (Back to back LIES! This thing was plainly marked "Made in China" right on the box. Maybe she believed it was custom built in China???) then shipped to their warehouse in Maple Heights, then shipped to the store. I finally got the "custom built" glass desk...only after I called about it first. Nice desk, but I am rating the service aspect in this review. If you absolutely don't have to go into the store, order it online. The nameless, faceless world of online shopping would have bettered this experience by far. read more

sad store, wish i read the reviews before going. i went and sales people just standing around. Store was so empty. I was only person there. Not one of them asked if i needed help. So I left after 10 min. No idea how their in business still. Shame for them i spent 10000 else where for furniture read more

This is my first time buying from Ashley. I was really happy with my experience. I was greeted, but I wasn't stalked. I was given help and advice. I am really happy with my experience. I will definitely shop here again. read more

Very pleasant experience. Just bought a home, an hour before coming into the store, we had no furniture. Ed Berns was kind and efficient and helped us find what we needed. He took his time and spent at least an hour helping us find what we needed and also allowed us to find a "great deal". Do not like that we have had to wait over two weeks for furniture though. Seems not to make sense not to have storeroom there in Canton. The system seems a little turned around. Overall, good experience, and hopefully we will get our furniture this week! Patricia M read more

I wish I could have not stars, DO NOT BUY furniture at Ashley's will not get it, there is no warehouse to deliver furniture they will sell u stuff and it is not coming, they sold a tone of there merchandise because they can't pay for item that they have. I had to get my money back. They will not I repeat get u funiture read more

I haven't received my furniture yet, but so far Dylan has made the process very easy. I will post a new review when I get it but the customer service there is outstanding! read more

Boallen took care of me very well in the store, spent a lot of time, showed me all comparable items, and got me the best price. We looked at the calendar and scheduled a delivery date. I asked my parents to receive the delivery as I had to work. They had to postpone their vacation, but were happy to help. The day of delivery they not only failed to call, but didn't have me scheduled and didn't even have the furniture in the state! I was told it would be two more weeks, but they could give me $75 off. Not only do I not trust them to deliver at all at this point, but $75 was a slap in the face for the level of inconvenience they've caused! I'm supposed to have a house warming party this weekend, guess my guests will just sit on the floor! Will NEVER do business with Ashley again!!! read more

This was a horrible experience. I order furniture and they delivered it and set it up. I mean I only waited 4 weeks to get it. They left a mess on the floor. They left after setting up the bad and there was glue with styrofoam stuck to the step. This is quality service right? I would have been better to go to wayside and got the same item cheaper and had a better experience with delivery and set up. At least they would have appreciated my business. read more

Ashley Store - Furniture Stores Near Me - Canton, Ohio

First of all, the website and the onsite store are not connected, though this is not clear on the website. So, when I ordered a complete living room set May 5th, I thought I would be able to get it from the store near me. Not so. I was charged for something I never ordered. The ottoman that did arrive had no pre-drilled holes or instructions, and no one could find any for me. I was delayed in delivery until mid-July. Then today I received a call that it would be delayed until mid-September. I canceled the order. I would NEVER buy from them again! read more

Worst experience! I bought a bed and was told 5-6 weeks for delivery. At the 5 week mark I tried calling to see when the bed was supposed to be delivered. After multiple calls, waiting half hour each time to get through, being hung up on they told me they don't have any record of me buying a bed even though I had a confirmation number. I was redirected to a different number to call. That person told me that it would be delivered in August! I bought the bed on May 5th! Then I asked to speak to a supervisor and they hung up on me! Finally got through to cancel the order. Customer service was the worst that I've ever experienced. Please save yourself and don't buy from Ashley Furniture. read more

Went to shop for new furniture for my new apartment in downtown. Was getting all new furniture for a completely new living space. Worked with Dylan was were helpful in assisting us with what we needed. Great advice for color schemes and pairing furniture after our initial decision of a very unique dining room table. Very good experience overall when being sold things and spending MONEY. Horrible when it comes to delivery of services and goods as promised. I was pushed by this sales person to get this furniture totally at 4,000 dollars when it would be delivered a week late after moving into my new place. So I was in my new apartment for a whole week with no furniture and promised delivery on the 1st. I set it up a month in advance and everything. They knew I would be at work and to look for the complex manager where I stay. They blew my phone up at work with a number to call saying nobody was here. I called the number and it sent to call center with a 30 min wait time called the store and they sent me to the same place when they asked to come there for the delivery because nobody was there. I drove all the way left work early in the middle of the work day to find my complex manager there and had been nobody from Ashley there all day and nobody had been there AT ALL TO DELIVER ANYTHING. Don't shop here at all this was the worst experience I HAVE NEVER HAD BUYING FURNITURE FOR A NEW HOME LIKE THIS WERE I WAS OPENLY LIED TO. And mind you I bought all furniture from this place for the entire apartment was pressured for the sale because I wasn't going to have furniture for a week and assured it would be here and this what happens. If I could give you people negative stars I would. Also your salesman Dylan Minor should be fired by making sales by lying to people to gain your store money. I work in sales what is that? That's not a thing, that is fraud. And don't tell me thanks for excellent review you kind of people are the most kind of people on earth. Smile at yeah guarantee things officially at a place business not like we are in doing some shady deal for furniture person to person over the internet. Then you take my money and don't deliver. By the way I ordered this in October of 2019 and it's now Mid January and I still don't have my TV Stand for the living room or ANY of my dining room chairs as promised by Dylan Minor your sales person they would be here ALL of it November 1at of 2019. I also see you've deleted his name off this post because I mentioned it when I originally posted it. I will check this daily and continue to post the same review with his full name so people know when they walk in there to see expect. To be lied too and maken promises that won't be fulfilled & and defiantly not on time. So if you do go here the sales persons name tag says Dylan Minor either find another one or walk right out. I would suggest walking right out because I'm sure they all lie about their dates and when they can actually die we their goods. I am in sales and you people aren't salesman on that floor, your con-men. Also when finalizing the sale Dylan Minor not only entered my email into the system completely wrong so I go no order confirmation but also entered my actual address wrong as well while promising that delivery date. I have had these Ashley people at my apartment 4 times now and still as stated don't have all the furniture ordered in mid October and it is now mid January. When nov 1st was guarantee for everything and we even paid extra for the premium white glove delivery. The looser acted nervous during the whole process and I was trying to find some nice furniture for new place and make sure it was here when I needed it. Lied to, manipulated deliberately, information entered wrong. If this went well you may have a life long customer. And all those things lie incorrect info manipulation all done by Dylan Minor. This is quality of people you have work at your stores? Never ever again and frankly this incompetent conman should loose his job. read more

Would give a 0 if able! We ordered a couch, a chair and two lamps. Total order of $3400. We ordered everything on December 23. They said deliver 14-21 days. Delivery calls and gives us a 3 hour window...then calls the day before to verify someone over 18 will be home. At this point we have sold our furniture and I have put in a request to leave my job three hours early. Thirty minutes after the "delivery window" has begun, my salesperson calls to tell me there has been a mistake. The furniture we ordered was discontinued and we need to come in and reselect. What!?! said no thank you, we will be taking our business elsewhere. We are still waiting for a refund for the order. (5 days+) also, please note after a negative review on Google, Ashley replied that I should contact them and they gave me an email address for customer care. I sent and email and got a return failure notice that email didn't exist??? I had even cut and paste, so I know it was entered correctly. They want to appear to care, when they really haven't got a clue about good business practices. read more

I originally wrote an awesome review for this store. The store level these people are great! Wesley was wonderful, John was wonderful.........We picked out beautiful furniture........... BUT - Don't expect to ever get your furniture............My has been delayed 3 times now. 02/11/16 UPDATE NOW IT HAS BEEN DELAYED 4 TIMES..........March 09, 2016 You can't even call the store and ask for assistance. They send you to Customer Care and they can't help either. SERIOUSLY ............... Customer service is horrible. You don't treat your customers this way you will never stay in business............ read more

We bought a sectional here on Black Friday with guaranteed delivery within 14-28 days. The Salesmen promised us since we were local that we would have it by Christmas. When i called a week later to set up delivery, they told me the earliest they were able to do it would be January 7th 2019 because what we ordered was not in stock. We then went to Wayside Furniture in Akron and found the exact same Sectional for $400.00 cheaper and in stock. We bought it that day and had it the next day. I cancelled our order with Ashley's and they told me the refund would come within 10-14 business days. Knowing that there were Holiday's during that time, i gave them extra time to issue the refund, but to this day, still have not received it. Called today and they said i can expect it next week sometime!?? Seriously. Very Unhappy with the service here. Skip this place and go to Wayside in Akron. read more

My husband and I ordered a new dining room table and buffet. After waiting 2 weeks for the delivery, a hutch was delivered instead of the buffet. Many phone calls later the correct item was ordered. Another 3 weeks and the buffet was delivered yesterday without the shelf or baskets. Lots of calls once again and the resolution was to send me the missing parts in the next 2-4 weeks. After more discussions, they agreed to ship the pieces priority for me to have it in 4 days. Now I have to install the shelf or wait for their people to schedule a tech. So much for Having something nice for Christmas dinner! read more

I was just in the Canton store and not one salesperson approached me to ask how they could help or what I was looking for! I probably won't be back! read more

I bought a living room set consisting of a reclining sofa, a reclining love seat, and a rocker recliner chair on Black Friday 2018. Ashley's is a build-to-order furniture store, and the delivery estimate is 14 to 28 days (14 if already built, closer to 28 if not). I called and scheduled the delivery date. They call you two days before delivery to give you the delivery time (you cannot pick the time frame). They let me know that the chair was damaged and would not be delivered. The sofa and loveseat would be delivered on December 21st between 6pm and 9pm. I waited until I knew they were coming for sure before getting rid of my old furniture (They won't dispose of your old furniture). They unload the loveseat and it is the wrong color. The sofa is also the wrong color. They tell me they can leave the sofa and loveseat as a loaner if they can get authorization. The authorization center closes at 6pm even though their deliveries can go until 9pm. So no authorization and no loaner. So I end up with an empty living room for the holidays and end up changing my holiday plans. I call the store the next day and they tell me that all of the orders for that furniture were messed up because the part numbers on the floor cards were wrong. The store's mistake. I ask if they can provide loaner furniture, but the stores don't have delivery trucks. Someone from corporate guest relations will call me. I wait until a couple of days after Christmas. No one calls me back. I finally go into the store. Someone at the front desk gets into the system and fixes the order. Delivery will be January 9th for the chair and January 18th for sofa and loveseat. That is 56 days! Since they couldn't provide loaner furniture, I go in to talk to the manager about a discount. The manager isn't there, so I talk to a supervisor. He listens to me and then points to two sets of furniture and asks me which one I had ordered. Neither was even remotely similar to my set. Does that mean the store messes this up all the time? Everyone I dealt with made this seem like it is business-as-usual for Ashley's. He offered me $100 off the sofa and loveseat since it was store error. I didn't take it. I came back another day when the manager was there. I talked to the manager and he said he could refund my sales tax, but that was it. Then I told him that his supervisor offered me $100 off each piece. He said he would give me the sales tax plus 10% off the loveseat and sofa. I asked if I could have his boss's number. He said that he didn't have a number to give me other than the number he would call, corporate guest relations. I didn't take the offer yet, but I am considering doing so and just being done with Ashley's. Maybe this is just the Ashley's store in Canton, Ohio and not a reflection of the others. I do not know. I found out today that the delivery time window for my chair is 12:30pm to 3:30pm which isn't a good time for me. I talked to a person and I found out that I cannot change the delivery time window. I found out that I cannot pick the time window (it is assigned) and there will be a charge if I reschedule. This makes no sense. They only deliver on Wednesdays and Fridays, but they don't ask you for a time preference up front or allow you to pick a time slot that works best for you. You just have to be at their disposal. Ashley's is an extremely customer unfriendly business. The people in the store don't care about order correctness and Ashley corporate provides no processes in place to prevent these types of mistakes. This is just business as usual for Ashley. The delivery process of Ashley corporate is about making things convenient for Ashley and there is no consideration for the customer. Why the two stars? The furniture quality seemed pretty good to me. My second star is me being hopeful that the furniture will at least be good quality. I don't believe that I would ever do business with Ashley's again. read more

this store is the WORST i have ever dealt with weeks late delivery wrote corp. and store never got any response, they finally gave me a $100.00 gift card went to try and use it and it is NO GOOD ONLINE. read more

I bought a living room set and a dining room table and chairs at Ashley's in Canton Ohio on Feb. 21st 2019 ( about $3,000 ). The salesman was Ed Berns who did a great job very courteous and professional. He was not high pressure and offered a few ideas and suggestions that were really helpful. He was knowledgeable of the products and answered all questions with no rush , even though I was there when the store was closing . He is the only reason I'm giving one star. I would give him 5 stars , but I wanted to wait for delivery of the furniture to give my review . It is now April 11th and I don't have all my furniture yet . It took over 3 weeks to get the first delivery which was short a living room chair . They called yesterday for a delivery date on the chair saying next Saturday. If it shows up that will be MORE THAN EIGHT WEEKS to get my furniture. That is unacceptable to me . No contact to apologize or try to make things right . I will never shop there again and will tell everyone I know about the way this company does business and obviously doesn't care about customer satisfaction . read more

Do NOT purchase from here! I ordered a complete Bedroom set in April and was promised it would be in plenty of time for our June 1st move in date. After delay after delay, half the order was delivered.The headboard was delivered without the slit to attach the rail to. No loan frame was on the truck. They promised to "expedite" the replacement delivery. That was the Friday before Memorial Day. Well...it is now June 28th. Ashley's called to confirm the delivery for the next day, June 29th. Work arrangements were made to be home. This morning we received a call stating it's been delayed. No one could answer why. FINALLY after many calls and at least 4 transfers, they said the headboard was damaged and it won't be until at least August. No news on the nightstand. That was the final straw for the patience we have shown to them. They are picking up the order. When? I have no idea. Ashley furniture has lost a client that not only pays them in full but has 3 more rooms to furnish. read more

Horrible service after the sale. Purchased a chair for $599.00 in April. Had an issue in June they said oh yeah we know about that. They ship out a new part and a repair man comes and fixes. 2 months later seat of chair is leaning to the side we call them again and they say oh yeah we know that's and issue but this time wants to charge $55.00 for repairman. They refuse to fix the chair until I pay the $55.00. I go to the store pay the $55.00 they order another part he fixes and proceeds to tell me I cant believe they charged you since this piece is defective. Repairman says this probably wont last call if there is another issue I'll mark chair needs replaced. Since they are an independent contractor they don't have the authority to replace themselves. 3 days later same thing happens to the chair. I call today they want another $55.00 to fix it. My daughter in law gets on the phone raises hell then they say well we can come get the chair and fix it but that will take 2-3 weeks to fix. I'm 83 years old living in my sons master bedroom this is the only chair I have. I would never recommend this place to anyone. All they had to do was give me a new chair when they new it was defective or fix it properly. read more

never again. purchased $5,000.00 in living room, and dining room furniture. all nice when buying. set date up for delivery. now 4days before delivery get a call that loveseat is back ordered (or not made yet). asked me if I still want other furniture delivered and should be another week on love seat. said ok. then 2 days later another call that my buffet table (not made yet). still upset but whatever. anyways when purchasing was told I can also purchase protection package warranty for $450.00..said you have 3 days after delivery to make decision. on my second day after delivery I decide I want it. make a phone call and was told by Jessica to just stop down to sign. said I am on my way. 10 minutes later Jessica calls me back and says sorry its $499.00. sales girl sara made a mistake. I said ok ill still take it. then I get there and general sales manager JOE MANN says sorry its $599.00. I said this is not what I was told when I bought furniture. she said $450.00. I was willing to pay $499.00.. he said sorry, that sara made a mistake. I said no I don't want to pay that. that was not the price offered to me. he didn't care and said that's the price. everything about this purchase has went wrong due to the way they work there. maybe if JOE MANN would train his employess on policy and procedures they wouldn't have this problem. when I walked in there were 2 employees lounging around. maybe try training the correct way JOE.. only polite person I met there is Courtney... she informed me on dates my back ordered pieces would be ready... and I will say the delivery guys were nice also. that's it.. all I wanted was to purchase protection package at the price they told me. maybe sara should come up with the difference or may whoever trained her should pay difference. I know im expected to know my job and if I make a mistake we make it right. not JOE MANN....poor customer service read more