Beware Don't buy your mattresses from here. They changed their policy and didn't mention it. When you pay for white glove setup it is suppose to take away your old mattress; but when the delivery company came they said we hadn't paid extra to have them take the mattress. It was never mentioned to us that it would be extra, because in everything I read on line with the white glove they would take away the mattress. Also, when we were talking about it in front of the salesperson she never mentioned anything about paying extra. Ashley contracts an outside company for the delivery of items and when you ask for the delivery companies name they won't give it to you. When you try to call the store to speak to someone all the numbers you press go to the corporate phone. You can't reach the store no matter what you do. Just buy your mattress from an online company with the 100 or 365 day trial and pay a junk company to come pick up your mattress. I went with Ashley because it specifically stated the mattress would be taken. read more

Great customer service and quality furniture. Our favorite furniture store!!!!!! With great prices!!

Ashley's has a great sales team and helped us right when we walked in and we walked in right before closing time and they still were willing and ready to help us. Jenni the sales person was first to greet us and asked us if we had questions, when we told her we just wanted to look she gave us some time to look around and then we finally had some questions and she was very helpful and knowledgeable. Jenni gave us her card and we came back to have her help us out. While we were getting rung up for our order the other sales people and staff were very friendly and talking to us like we've been friends for a long time. once again, great sales team and staff!! I would definitely come back for all my home needs here at Ashley's :-) read more

I spent over 5hrs in the store yesterday shopping for living room furniture(The actual checkout process was the longest part ). We settled on a 14 piece sofa set that was on sale. It appeared to be a good deal until we got to the very end of our shopping experience. We were told we could pick our own tables , lamps and accessories at no additional charge as long as it was included in any of the other 14 piece sets.... not true! When we finalized a very lengthy purchasing process and the salesman reviewed items included in our purchase, it was then when we learned the tables we selected were an additional $200, and one of the sofas on display in the advertised 14 piece set was in fact not included. We were then told it would be an additional $999 to add it to our purchase. In addition, we were asked to pay delivery and taxes up front even though we were financing our purchase. Long story short the sales pitch was very deceiving. We ended up cancelling our entire order after spending half of our day in this store and attempting to cancel our order. Would not recommend this place ! read more

The worst service I have ever had in any type of business. I've never left a review (positive or negative) but I feel the need to put this out there so no one purchases from this store. We ordered an entertainment center over a 3 weeks ago and after damage being done upon installation, multiple 30 minute waits to get ahold of anyone in customer service, and being pointed in a thousand different directions to solve this, we are still without our purchase and left with broken furniture in our home. The communication between customer service, the local store, and the company that they contract for deliveries is non-existent. Numerous times we've been told one of these groups would contact us on "X" day only to be left waiting for days after with no contact. I will never purchase anything from this store again. Seriously, fuck this company. read more

If I could give this store 0 stars I would. The absolute worst customer service I have ever experienced. The so called "managers" are idiots. I ordered furniture back in June. Gave me a delivery date for July 17. ONLY received half of the sectional I purchased, was told I was going to receive a call when I would receive the other half. NEVER got a call so I had to physically go to the store on Blackstone only for them to tell me the other half was discontinued!!! The "managers" wasn't sympathetic & was very rude. Basically told me they can refund me my money in 5-7 business days and that was it. The guy "manager" had no common sense, basically kept blaming it on the distribution center saying it wasn't his fault. Well you are the Manager for Ashley's right? I ordered the furniture from YOUR store take some accountability. At the time of me purchasing the furniture you didn't know it was discontinued? What the hell am I supposed to do with half a sectional? I HIGHLY RECOMMEND you go somewhere else more professional. Can't blame a discontinued product on COVID-19 which the guy kept doing instead of apologizing for their fuck up. I should have went with my gut instinct when I read these reviews & went somewhere else. EVERY store I've ordered from during these last few months have came when expected & had no issues!!!! Even the delivery guy was talking mad shit about Ashley's. I wouldn't be surprised if they go out of business. read more

So I don't like to give to harsh of a review. But when you ask for it..My gf and I were in the process of purchasing a couch with Ashley furnitures Acceptance Now program. In the process I started to ask if if there was an APR percentage that will be tagged with my payment. I would think there would be, this is a company and to loan money you have to make money. Understandable. I come from a sales position and everything has a price when financing. The finance associate had began to tell me that this information would not be available until I signed the contract. Automatically that statement had become very questionable. I had told her this was not acceptable and I would like to review the contract before my gf and I had signed. After asking this there was a bit of nervousness in the air. We were told that the total amount would only be $200 of a difference more if we paid it off in 27 months. We were being walked through the contract and, once again I had asked if I could read through the contract. Not to my surprise there was a note right near the amount owed of almost twice the amount that was promised. This is a difference from $2,300 to $5,100 within that 27 month financing. I think if the financial officer would have told us this information directly they " could " have gotten our business. But it was crooked. Also, this is a sister store to rent-a-center. And I really don't like rent a center. -point of the story. Read the contract or walk in there with cash at hand read more

I went shopping for furniture and stopped here because I thought I was getting great customer service and furniture. Oh BOY!!! was I wrong. I had the worst experience ever! I was not refunded money on items that I changed my mind on and have been waiting for a phone call back from a manager from the Corp office and have still not talked to anyone. My furniture was rescheduled 2 times and I wasn't given a explanation to why it was being rescheduled So i decided to cancel my order completely And Its been several days since this transaction has been placed And I've been still given the run around. Then All of a sudden my furniture arrives unexpectedly, And the delivery guys did not speak any English and it was so hard to communicate with them to tell them which bedroom sets go in to which room. And then they broke 2 pictures frames that were on my wall while they were bringing in the furniture in to my house. And as they were leaving the failed to take the mattress that I was told they would take to dispose of! Over all its been bad!!!! All Bad! I would not refer them to any family member or friend or coworkers ! read more

We had a great experience. Our sales rep Bob gave us a great deal on the furniture we bought and was very patient and attentive.

Service was decent at the store. However, nonexistent customer service if a problem arises. They did not deliver some furniture items day of scheduled delivery! Good luck getting any customer service over the phone, you will never get through. read more

BEWARE!!! READ THIS BEFORE YOU BUY. My reviews and pics have over 5,000,000 hits on Google and the vast majority of my reviews are positive. (Over 97%) During our visit we found a sectional, dining table and buffet piece. After the salesperson made several phone calls and checked on availability and confirmed all pieces were in the warehouse, we allowed credit to be run for zero interest rather than paying cash. We made the purchase for a confirmed delivery date of 2-17-2021. On 2-11-21 we received a call from the warehouse telling us our delivery would not be made on the scheduled date of 3-5-21. We have no idea where that date came from because the agreed upon delivery date written on our receipt says 2-17-21. Further, they told us the furniture would not be delivered until after the furniture became available on 5-23-2021 and it would be scheduled for the 1st week in June! That's correct. More than 15 weeks/3.5 months late! There is no doubt they did this to HOOK us and just make the sale. We are currently on hold waiting for a manager. (On hold with warehouse and was disconnected after 20 minutes) I'm now getting in my vehicle to drive 35 minutes to the store to handle this ridiculous situation. After speaking to office manager Jessica we canceled the deal The bottom line is either the sales person lied to us or the warehouse lied to her. This was NOT a mistake as I see other reviews that basically say the same thing. They will say anything to grab your business and lock it up so you can't shop then you are stuck with no furniture. YOU ARE WARNED....DO NOT DO BUSINESS WITH THIS STORE. read more

So first I was dissatisfied with my delivery they showed up without my consent. I rushed across town only to find they were no longer at my residence. When I tried to contact the delivery driver I didn't get a response. I had to contact his manager first by the time I was able to reach them he was "already on the next delivery and didn't have time to back track" even though they were still in Fresno. They told me it would be another week before they could set up the next delivery date and three weeks total before they could come out again. Which is what they had said when I originally ordered my bed but instead it came on a week when I was at work across town. Needless to say I didn't want to wait another month for a purchase I had already paid for so I contacted a manager at the home store in Fresno by the name of Jorge Hernandez and he let me know he was going to try and schedule something for Wednesday which would be two days from the original delivery date and he would get back to me that night. Needless to say he never called. I reached out to them the following morning to cancel my order. I had paid just under a thousand dollars for my bed and when I went in to retrieve my refund they informed me they had to "request a check" that would take 7-10 business days. I waited from the seven of last month to the first and never received it. On the first I went back in and they informed me it would take an additional 30 days to request a new one. I've contacted corporate serval managers and nobody's been willing to help. I've only received promises of follow ups and no one following up and managers giving me the run around. read more

I have no complaints. I just want to share my satisfied experience at Ashley Furniture. I got exactly what I wanted in my bedroom and living room. I also got a great picture for the bedroom that I love. I will certainly return to finish the rest of my home. Everything I have received looks very nice and I am happy with the quality of the furniture. The staff at Ashley Furniture were friendly and worked well together as to provide me with great service. Thank you. read more

I had an awesome experience here at Ashley's Furniture Home Store at River Park. The employee who helped us was Tung and he was super polite, friendly, and answered all of our questions. Although there was a small bit of confusion, he quickly straightened it out with the assistant manager Devin who was quick to help and also stepped in to assist for a short while further informing us on protection plans and such. Overall it was a great experience, we got the exact table and chairs we wanted and for a great price compared to many of the other surrounding furniture stores. I will definitely be coming back to purchase some more items. read more

worst experience.... had a table delivered and within a month thier was a problem. chairs and table were not stained correctly. so they send someone out to touch up. my table could not be repaired. so they scheduled an exchange. thier delivery shcedule is the worst. its been 4mo. they'll text you with a time frame and than change time frame on date of delivery. with no consideration to the customer. and management... well they're no help. shop around and ask question regarding there delivery co. make sure they have there own delivery trucks. ashley is a large company and they sub contract theres. so good luck in any questions because they cant help you. if only yelp had a minus in front of thier stars read more

Got a great deal and ordered things we were told were specifically available. We choose things that had precise delivery dates and we were assured that was better than the alternative - "on back order or not immediately available". So we waited and some of the furniture came, some didn't. Some was broken, some wasn't. Things happen. When we reached out for help, though, we encountered rude, condescending, borderline belligerent and apathetic staff. Their attitude was "it is what it is. You should have read the fine print. It's all subject to delay". We tried multiple different avenues, multiple different days and we got the same message. I am so sad we wasted our cash here. If we intended to suffer an unknown months long delay, we could have spent our money at one of the other countless furnitures stores that are having the same problem. At least they were honest and upfront about it. At least they were kind. Ashley Home Furniture has HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE and I will never spend another dime there. read more

Very poor customer service. We purchased 2 loveseats and a sofa. By the evening the frame was bent on the sofa. Had new frame arrive but it's been a problem getting ahold of customer service to set up appoint for installation. We have been calling for over two days now and we are just kept on hold. Went into store for help and customer service was out to lunch. We were told they would call us at 3:30. Never happened. I am now on hold again..... read more

Not sure where the high reviews are coming from because our experience here has been terrible. We placed an order in May and are still waiting for over half of it to be resolved and it's almost August. Take your money elsewhere! The furniture is nice...at the actual store. Three of the four pieces we ordered showed up warped or damaged. We tried to resolve the issue over the phone and didn't get much of a response. A guy came out to fix one of the pieces and said he would need to order a part for it. We waited weeks and weeks for the part to come (a replacement drawer) and when it finally showed up, the finish didn't match the rest of the piece. I went into the store and tried to resolve the issue. My actual physical presence somewhat got the ball rolling, but we are still waiting for these replacement pieces of show up...hopefully undamaged. I asked the manager (Jacob) to make it right and he basically said that we would need to buy more furniture from them and he might give us a deal. Like we want to trust them with another room! My husband had to call two different numbers this morning to figure out what happened to our order. One of the people who helped us was a lady from the store who claimed to be a "manager" she was very terse and unhelpful and basically claimed that our order had disappeared into thin air. He called another number and they were able to give him a date. Just avoid the headache and take your money elsewhere! read more

I had an awesome experience at this location. I was helped by a very kind associate. Even got free delivery on top of the sale that was going on. My sofa sectional was promised for delivery within 3-5 business days and it was delivered as scheduled. I had no issues unlike some other furniture stores here in town where you wait over a month for a much needed furniture item. I am satisfied with my furniture and the company as a whole. Tip: check your receipt to make sure what you were offered is what was the same on the receipt price wise. read more

I can't say enough nice things about this place. I was looking for new furniture, I actually started shopping online and discovered they were the most reasonable,so I decided to go to their store with my mother in law. We met Brian when we arrived, and told him we were shopping for recliners and a couch. Brian let us know where to find them and then he let us shop, he would check on us periodically, but was not pushy or annoying. I for one appreciate that the most, because it gave us the time to make a decision. Once we decided on what we wanted to buy, we asked if he had any discounts. Brian said that they had 20% off at that time, but they recently had a presidents day sale for 25% off, so he asked his manager if we could get the additional 5% since we weren't financing the furniture. Wow! His manager agreed, and of course that made this girl happy, happy,happy! If you are looking for furniture at reasonable prices in a relaxed and friendly atmosphere, I would recommend you shop here first! read more

Worst customer service ever, when trying to get a salesperson. Jose was on his phone and couldn't find the time to assist the person who sold me the couch. Then the delivery times changed and when calling back, nobody answered the phone for 4 hours. So finally a friend drove to the store to make contact, and put me on speaker, so we all could be on the same page. I expressed to the manager Jose, that nobody was picking up the phone and my delivery hadn't gotten here yet. He stated I don't even know you and you are you're just calling... I said my name and I ask what is your name, which I had to ask twice and the response was "look, because I'm busy and he walked away. "Then Leanne came to my friend while I was still on speakerphone, and didn't Understand that I was receiving texts at different times to be here I understood my delivery time was three to 7:00 PM, but it had changed, And I was trying to contact the store for four hours and that is why a friend drove there. All I was told was well you'll just have to wait if you want your furniture, and I don't know what to tell you we're busy we can't answer the phone... Etc.! Many rude remarks. As my friend was present she just saw her rolling her eyes and shrugging her shoulders. Then, she told me that the number I have on the business card gets rerouted through Florida. Which Is It..they were to busy or the calls were not going through to her store(as she said), I was polite when asking what time was the correct time for delivery and she said she would get the number and I could call. Ummm, perhaps it would of been a better response to state "let me call and I can see where they're at." I tracked the delivery and it didn't have any of the texted times I was receiving. Anyone that post anything positive is doing so as they probably are asked due to sooo many bad experiences posted. You just cannot have so many customers with the same problems. Do not go here for the delivery it's not from Ashley stores they contract out to other companies and you do not know who's coming in your home. Corporate will be aware consumer affairs and the Better Business Bureau... Go elsewhere! read more

If I could I would give less! This place seemed promising with all the things they had but my experience was completely TERRIBLE! My girlfriend and I went in looking for some sofas and when we got inside we were greeted in a pleasant and timely manner but that's about the only thing that was pleasant about my experience! We were looking at pricing and DID NOT WANT TO APPLY FOR THE CARD! We made it very clear to the associate named "toung, thong, or however you spell it" we wanted to pay for it in cash. And we told him no we don't want the card because we were going to apply for another line of credit at sleep number (because we were getting a bed over there) when we told him about this he then proceeded to pitch the financing options they had and after repeatedly telling him no because we're applying for another line of credit somewhere else he still was trying to talk us out of the bed we fell in love with at sleep number and force the temperpedic they offer. We constantly told him we did not want it. We told him we were going to be back after we sell our old bed and AGAIN said you can try our beds here get a better deal and only get one card and not two. We then said no AGAIN because we didn't want credit and after wanting to leave he persistently asked "what's stopping you from buying today?" We told him again we were getting a line of credit somewhere else and AGAIN pressured us to get their card and bed! WOULD NEVER RECOMMEND THIS PLACE TO ANYONE!! Go to Lifestyle furniture instead it's much more pleasant and great pricing as well. read more

We ordered a couch to be delivered and scheduled our delivery date. I received a text two days (07/23) before delivery date confirming it would be delivered on 07/25/18 between 2:15 & 6:15 and to reply Yes to confirm. Sent Yes text back - I received an automatic text back stating "thank you your order has been prepared for delivery, and we can no longer accept delivery date changes. Getting the confirmation that the couch will be delivered as scheduled, I had the Salvation Army pick up my old couch yesterday (07/24) to make room for the new one. I received a this morning (07/25) - Exciting reminder - your furniture is being delivered today! Then around 10:00 am this morning I get a voice mail from Ashley Furniture stating that my couch will not be delivered today because they haven't received it in the wherehouse and that once it's received I will get a phone call from the local store rescheduling the delivery. I am very unhappy with my experience. read more

I had a terrible experience at this store. My mom went to the store earlier but she does not speak English properly so she took me back later in the day to help her. The price that she was given earlier was not the same price that they were giving her when I got there. Then, two more employees gave us two different prices for the sofa we were looking at. The first employee had said it was $1100, the second said $1500, and the third said $1600. The manager was incredibly rude. We overheard him say that the sofa was "only like $1200." No one was helpful! I am so disappointed with my experience. The manager then mocked us by showing us that other people were spending way more in the store. He showed me a receipt, pointed to the family that it belonged to, and then proceeded to thank them loudly. He then walked away and did not acknowledge us. This store is a rip off and the customer service sucks. If I could give zero stars, I would. I would rather give my money to a store where I feel respected and welcomed. I will not be shopping here in the future or recommending this place to anyone else. read more

Fresno,CA blackstone store unethical & profiles people. I go in on a Wednesday got off of work early to go look at a table I seen online the white girl with long blond hair in a ponytail tells me she'd be right back to answer my questions about chairs. She never returns & intfact ignores me when I tried to catch her attention! I ask the front desk to find me someone to help me after I told them what had happpend & those idiots bring back the sane rude gal! She gives me major attitude being condescending in asking "what more did I need"?! ... I leave at that point & call the sales manager sohale he's very apologetic & asks me to come back in and he will personally help my husband and I. We go back in that evening and right before we make the deal official I remembered I didn't measure my breakfast area and the table we liked was on the larger side. Sohale says ok no problem come back tomorrow and find him once again. It's Thursday now we go back in and get Sohale attention feeling excited to purchase the table. He totally "forgets" who we are and looks at us with blank a stare stating anyone can help us. We tried jogging his memory saying he said to ask for him & we were the couple that was there the evening prior. He says he's with a customer & we could wait for him. During this time 20,25,30 min has passed, when a man Jorge passes us asking if we've been helped. Turns out this is the store manager we are speaking with. We proceed in telling him what incident occurred and that we were back because we were promised a better experience with Ashley. Jorge ends us helping us & getting us a good deal on a dining set. However when it's time to pay his reaction was a surprised one when we said we would be financing, he says he thought we were paying cash. We know we have great credit, in fact were just approved for a very large amount through another furniture place where we purchased other furniture. however we chose to go to Ashley this time around. So when the amount we were approved for through Ashley came back Jorge's expression changed and asked if we needed any other furniture at that time. We ending our business that day with Jorge giving us his card telling us to call him anytime. So now here we are on Friday our table was delivered severely damaged & so we refused it, the delivery guys said that someone will call us in 2 days to order another table ! I wasn't about to wait days for their call so I called the store spoke with Ryan explained what happened he gave an attitude like he was being bothered with my misfortune placed me on a hold for close to 10 minutes. I hang up call back now get Julianna & I immediately ask to speak to Jorge. She interrupts me saying the store is busy right now he can't be bothered and she can take a message. I emailed Jorge and the email came back undeliverable ! I have had it with this stores rude, inconsiderate staff. They profile you if don't look like you can "afford" something they will blow you off, then when they realize you can they want to sell you Everything. Then After the sale if you need their help again it's back to getting mistreated. To this day I'm paying for a table I don't have & getting mistreated by that store. We got all the apologies in the world from store manager Jorge after the BBB got involved. incidents like this need to be addressed. We did get our table within days. Jorge's promised gift cards were in the mail too WHAT another lie. But I am not ever shopping there again so i didn't call him out of that empty promise. I appreciate the BBB taking action though. read more

went to Ashley's furniture Fresno store for the BIG fourth of July Sale. our salesperson was Angie. she had such a great smile and made sure we were aware of all the big deals going on. After my sister and I shopped around the store. I was able to have the best one on one time with Angie. Even though the store seemed busy, Angie took time to help us. I bought my bedroom and living room from Angie. Thank you to the great salesperson and staff. Carol J read more

My wife and I were looking for a bed set. We liked a bed frame but didn't like the furniture that went with it. Jesus took the time to move around different pieces of furniture from around the store to help us find what we wanted. He did not rush us and we walked out with what we wanted. read more

Bought a Love Seat and Sofa set for a great deal that they had going on. Now here is where it begins. 1) had to wait for 3+ weeks to get my purchase delivered cause sofa was not available (had to "come from out of town"). After waiting, they come to deliver the set. They unbox the sofa and installed it in my living room, Love seat WAS NOT boxed, they came in through the door, scraped the door jamb which in turn stuck slivers into the fabric, which I got stuck running my hand over the cushion backs. After this was set up, I sat in it and found the recliner mechanism is hanging up on the frame and the LS seat cushion looks like it had been sat in. Now a tech has to come out to assess the damage and fix it. 2) Tech comes to house, has to order the mechanism for the seat, 6-10 days for delivery, then has to come back out to house to fix seat. Call store to inform them part is here. 3) The tech shows back up (almost 2 weeks later), replaced the bent mechanism, attempted to fix the defect in the cushion (still is not correct), then LEFT THE DAMAGED PART and took off after the repair, why do I have to deal with this? 4) Called the store (what a rat race to get to local store, ended up calling L. A., not Fresno) and explained the situation. I was told they would call and retrieve the defective part. I waited all week, NOTHING HAPPENED. 5) called AGAIN, then was told they WOULD NOT RETRIEVE THE DEFECTIVE PART AFTER I WAS TOLD THEY WOULD! Got them to transfer me to local store, THEY NEVER RETURNED MY CALL BACK!!This has to be THE WORST experience I have had shopping for furniture, thank goodness I don't have to do it again, but I WILL NEVER REFER ANYONE TO GO TO ASHLEY FURNITURE!!! All talk, action is at best turtle speed and something that seriously needs to addressed by this company 'cause this is terrible service after spending good money, I would expect better service than what they have provided as a vendor!!! This place gets 2 thumbs down from me, they are terrible. 'Nuff Said! read more

one star is too kind, beware of $65 dollar deliver fee which isn't that bad for delivery and set-up, the only problem is that they may not deliver. They give you a window, and have no problem changing it at the last minute and then change it again if they feel like, you could spend your whole day waiting for them and if you are not there when they show, oh well it's your fault that you didn't give up your whole day for them to show. If you complain, they could careless, they make excuses for the inept service. They love to make the sale, tell you they will give you a window and a 30 minute courtesy call but when they don't do either it your fault. Last time I will buy something from this place, way too much completion out there to stoop to this. read more

Look elsewhere this place is a headache. First off this is part 2 to my wifes review Xiomara. So today was suppose to be the day they delivered the right couch this time. Except for some reason the delivery guys couldn't figure out how to angle into the door. Initially when they brought the wrong couch configuration a couple weeks ago the other guys had no problem. Long story short Ashley Furniture failed me again. Its been almost a month with lawn chairs in my living room now. I called the store back because the manager George reassured me repeatedly he would make it right. That was another lie. He was off today but the office manager was there and she ended up calling the district manager to see what they could do. Everyone knows furniture as a huge mark up and to show how little Ashley Furniture cares about its customers all he could offer was a 15% discount!!? That is insulating considering the store website has a 25% sale right now! So I asked for more them to price match and more than just a miniscule 15%. Just for signing up with your email they give you 15% off. They refused. From the 3rd of May it has been a horrible experience with Ashley Furniture. Their customer service is beyond unexceptable. If you like being lied to consistently this is your store. I even tried emailing their corporate office about the bull they put me through and they just referred me back to the same "customer service" I was having problems with. I usually dont ever write reviews but I think people should know the potential disaster they are getting into. read more

53 reviews 2 stars. how about NONE Folks, if it says online item do not go into the store and let them sell you separate pieces which will be the "same item" but more expensive. This is also my bad. And then the return process..... 1424 "you need to call the store, dial the same number press 3" pressed 3.. 1428 "you need to call customer service" customer service: "we cant see finances, call the store" at this point i said to just have them call me..... Then they tried to tell me that I did not pick up my phone call from 909-572-2322. you called me at 1451 on 6/5/18 . I missed the call and called you guys twice and YOU GUYS DIDNT PICK UP MY CALL, I HAVE SCREEN SHOTS. LOL its crazy, this is what ya'll do on a day to day basis. your reviews speak volume. read more

Terrible from start to finish. Sales person was great until it came time to write up the order. Sales associate was unable to figure out their own system and rushed us from one computer to another until we were finally told to pay. After reviewing the order they overcharged us and ordered more expensive items than what we requested. After spending over an hour getting that corrected we thought everything was good to go. Then after confirming the time and address 3 days in a row, the day before delivery they sent a confirmation with a new address which was incorrect. After sitting on hold for over 30 minutes I decided to go into the store to make sure it was corrected. I was greeted by the most unpleasant "customer service" rep I've ever encountered who said she would email and call to make sure they had the correct address. On the day of delivery I receive a phone call asking where I am since they are at my apartment (we live in a house) and no one is answering. I let them know they are at the wrong place and after arguing with me for 5 minutes they finally conceded they have the wrong address. After speaking with the warehouse they say they were given the wrong address. After calling the store to see what happened they say it's the warehouse's fault. What a joke of a company. read more

They're not worthy of even one star. Horrible customer service! My family and I walked in and no one even greeted us. When we were finally approached it was by reluctantly by Jenni who was curt and unfriendly. When I asked her about her specials she talked down to me like I was wasting her time. She showed me the sets that were included in the special that day and when I chose one I liked she then proceeded to change her original explanation of the pricing and added $200 to what she originally told me. Very shady. When I told her I felt like I was misled she proceeded to raise her voice at me saying that the prices were marked despite what she told me...what?! I dont do business with incompetent, shady people who treat you like dirt. She was probably bigot as I didn't see her treating the white customers so bad. As I was walking out talking with my husband about another store I liked, Jenni proceeds to interject in my private conversation and then proceeds argue with me like a crazy sales person desperate to save face. She lost my business that day making herself look bad not only to us, but other customers too! Good luck with THAT employee Ashley Furniture. read more

We purchased a new bedroom set for our daughter and we received excellent customer service from LeeAnne Grergory. Thanks Leanne we will be back soon for more upgrades to our home! read more

I spent all day working with Bryan Halverson and Katherine Soto over the phone and email. They were extremely accommodating, helping me order my furniture with the best deals possible. I am moving to Fresno in and few weeks and was not able to go to the Homestore to work with Bryan in person, but he and Katherine helped me immensely over the phone. I am very pleased with their service and I will definitely recommend them to my friends and family. read more

I visited this store on two different occasions and browsed around for 20 to 30 minutes , didn't get a greet , hello or may I help you.i think this place is prejudice. I told them I guess my money is not welcome here. One sale guy said he was sorry, I said that's all you can say.i did purchase something and still didn't get a thank you.this was a very bad experience. read more

I wanted to buy an end table,asked one of the 5 sales persons that were standing around and talking to each other for help he said he had to get a someone else to help me. When that sales person came,I asked if I could buy the table and he said it will take 5 weeks to get it in or longer. It's a end table not a whole living room set. I asked if I could buy one of the ones on the floor and was told no they have to show them. (I don't know how many you need to show ) then the sales person said go to Fashion furniture they have end tables in stock!!! I guess Ashley Furniture doesn't need to sale. read more

I ordered a sofa and love seat two days before Thanksgiving. I was told it might be up to 4 weeks for delivery due to the holiday. After 4 weeks of waiting, I called customer service who said they would find my order and call me the next day. No one ever called. I called back and was told my order was on its way and would arrive in a week. I called after the week was up and was told it would arrive in 3 more weeks. At this point, I'm still waiting. I think they never placed my order after I purchased the furniture. I will not shop here again. read more

Again, read the reviews. Ownership/Management has not resolved their issues. My wife and I bought two couches and two love seats as well as coffee table, end tables, etc. Fortunately 1/2 of this was on site and we took it the next day, however we are still waiting on 1/2 of the order. Our salesperson was nice and patient, however she quoted 2-3 weeks for delivery. 3 weeks in we called for an ETA and they said it would be that Friday or the following Monday. It is now 4 weeks in and we called the store, as the DC is closed. The store offered no consolation and said to call the DC on Tuesday ( maybe they aren't open on Mondays?). I don't understand this poor of customer service? If there are delays, be proactive and call the customer and keep them informed. Customer service 101! I'm to the point of canceling the order if they don't have a hard ETA and acceptable response on Tuesday. read more

I should've definitely read the reviews before shopping at this place. The only good thing I have to say is our salesman Jerry was very kind and professional. He was very knowledgeable in all the products and was not a pushy salesman at all. My wife and I purchased 2 leather reclining sofas and a coffee table totaling about $3,000. They told us it would take 2-3 weeks to receive the items. At two and a half weeks we noticed the our check had not been cashed so my wife called to find out why. Apparently their system was down and they never manually deposited the checks at their bank. The furniture can't be ordered until the check gets processed. So our furniture still hadn't been ordered at this point. They didn't even call us to tell us about the problem. I went to the store and spoke with the store manager Gary. He was very nice and professional but was unaware of the problem. Before I left the store it sounded like the problem was going to be taken care of. Today, 2 days later, I received a phone call from the stores financial person, Samantha. She told me that I need to come back to the store and repurchase the items because the stores bank couldn't process my check. She also told me I needed to put a stop on my check through my bank which costs $15. My check probably couldn't be processed because they waited over two weeks to try and deposit it. I became extremely upset and told her just to cancel the order. She didn't care at all that I was canceling a $3,000 order and hung up on me. We're disappointed that it ended this way because we loved the items that we purchased and feel bad that our salesman lost out on his commission. I contacted the store manager after he commented on my review above. He was very nice and apologetic for any miscommunication. He made everything right and we received our furniture in about a week. read more